Sample â Dependent Verification Introductory Letter - ConSova
Sample â Dependent Verification Introductory Letter - ConSova
Sample â Dependent Verification Introductory Letter - ConSova
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Frequently Asked Questions<br />
Who is <strong>ConSova</strong><br />
<strong>ConSova</strong> is a firm that specializes in helping companies verify the dependents on their benefit plans. They have<br />
performed audits for several Fortune 500 companies and verified over 1.5 million dependents.<br />
Is every coworker being audited<br />
Every coworker with dependents must provide the documentation for their dependents.<br />
How do I know my personal documents are protected and kept secure<br />
Security and confidentiality are a very serious matter and very important to us. We use several layers of<br />
security to protect your information<br />
1) The server that maintains the dependent eligibility systems and scanned images is located in a SOC II SOC 3<br />
compliant secure data center in Denver Colorado.<br />
2) Images are only available using a closed Local Area Network inside the <strong>ConSova</strong> domain and secure private<br />
network.<br />
3) Your part: protect your privacy and information by following the instructions provided for sending information<br />
to us.<br />
Over the past 8 years, 1.5 million dependents have been audited by <strong>ConSova</strong> without a single accusation or<br />
allegation of failure to protect the personal information of our client's employees and coworkers. We take every<br />
precaution to keep your information confidential.<br />
Can I black out my financial information<br />
Absolutely!<br />
Can I black out Social Security Numbers<br />
Please do not black out the last 4 numbers. (xxx-xx-1234)<br />
Can Human Resources (HR) at the FSC or my local manager or HRD review my documents instead of<br />
<strong>ConSova</strong><br />
Unfortunately, no. All coworkers will verify dependents with <strong>ConSova</strong>. Part of the process is that a single<br />
standard is applied to every coworker's dependent.<br />
How long will <strong>ConSova</strong> keep my information<br />
Documents received are consolidated and maintained in a secure location accessible only to <strong>ConSova</strong><br />
employees. One month after the dependent verification process is completed, all documents are securely<br />
shredded.<br />
What happens to electronic documents<br />
PDF or TIF files remain on our secure file server until the contract with your Employer mandates that they be<br />
destroyed (deleted). At no time does any document sent using these methods exist as a hard (paper) copy.<br />
What is sent to HR or Benefits from this process<br />
The Benefits department will receive a list of dependents that are classified as either:<br />
Verified/Eligible<br />
Not Verified/Ineligible<br />
What happens if I can't supply the documentation by the deadline<br />
<strong>ConSova</strong> is here to help you and can grant an extension of time to obtain documents. However, if you do not<br />
provide the required documentation, your dependent will be removed from the RAC benefit plans, including the<br />
medical, dental, vision, prescription, and telemedicine.<br />
We commit that we will help you through this process. If you have questions, call us at <strong>ConSova</strong>’s<br />
<strong>Dependent</strong> Eligibility <strong>Verification</strong> Assistance Center at (855) 625-3569 Monday through Friday,<br />
9:00 a.m. – 5:00 p.m. Central Time.<br />
Caution: Form contains personalized encoded information. Do not share with others.
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