MassHealth Member Handbook - BMC HealthNet Plan

INTRODUCTION
Welcome to BMC HealthNet Plan (the Plan)! This Member handbook will help you understand
the benefits and Covered Services you get as a Plan Member. It will also explain how to contact
us if you have any questions.
You can call BMC HealthNet Plan’s Member services department to have a Spanish version
of this Member handbook sent to you. Or, call to have this Member handbook read
to you in any language. All written materials sent to Members are available in Spanish.
They can also be read to you in any language. Call the Member services department at
the number at the bottom of each page:
• For copies of materials in Spanish
• For oral (spoken) translations into other languages
• To have written materials read to you
• To receive a copy of this Member handbook in braille, large font or to request
American Sign Language video clips.
All translation services for Members are free of charge.
English and Spanish versions of this Member handbook are also available on our Web site,
bmchp.org.
Some words in this Member handbook have special meaning. These words are capitalized
throughout the handbook. You can look up the meaning of these words in the glossary
in section 15 of the Member handbook.
BMC HealthNet Plan Member Services Department
8:00 a.m. – 6:00 p.m., (Eastern Time) Monday-Friday 1.888.566.0010 (English and other languages) • 1.888.566.0012
(en Español) • 1.866.765.0055 (TTY/TDD for hearing impaired) • 1.800.421.1220 (relay operator for hearing impaired) •
1.888.217.3501 (Behavioral Health: mental health and substance abuse questions 24 hours a day/7 days a week managed by
Beacon Health Strategies) • 1.888.727.9441 (Behavioral Health TTY/TDD for hearing impaired) • 1.800.973.6273 (Nurse Advice
Line) • Web Site www.bmchp.org • www.beaconhealthstrategies.org (Behavioral health)
MassHealth Customer Service
8:00 a.m. – 5:00 p.m., Monday-Friday
1.800.841.2900 • 1.800.497.4648 (TTY/TDD for hearing impaired)