Preparing for the Storm 10 - Inside Edison - Edison International

Jack K. Horton
Humanitarian Award
customer
Champions
Gold Medal WinnerS
Customer
Hero
Exceptional
Neighbor
(Left to right) Jose “Raul” Ros,
Todd Tinder, Martin Gutierrez,
Bryce Arellano and Melanio Madera
who’s next Find out
how to submit a nomination for
the Customer Champion
and Horton awards at
http://inside.edison.com/recognition.
Linemen Bryce Arellano, Martin Gutierrez, Melanio
Madera, Jose “Raul” Ros and Todd Tinder were working
early one morning when they saw two cars race by. Seconds
later, Raul, who was working on a pole, felt the line
shake. After investigating, Todd saw an accident had taken
place. “Several people were ejected from the cars and lying
on the ground,” said Todd. He called 911 and then called
his crew.
The crew gathered first aid kits and drove to the scene
while Todd checked the victims’ vital signs. Melanio, who
was supervising, made sure no electrical hazards were
present and then called the switching center to report the
accident. Martin and Raul administered first aid while
Bryce and Todd turned their trucks’ emergency lights on
and directed traffic around the site until the California
Highway Patrol arrived.
“These men did everything
possible to keep
the victims safe and
comfortable until help
arrived,” said Melanio. “I
couldn’t be more proud.”
Rhea Collins
Customer Specialist
Customer Service
When a customer asked
to opt out of receiving
a smart meter, Rhea explained
the meter’s benefits in detail,
and the customer chose to
keep it.
Customer
Hero
Joe Zavala
Planner
Transmission & Distribution
oe worked with other
J Southern California Edison
departments to accelerate the
installation of a meter so a
business customer could have
his restaurant’s grand opening
on time.
Salvador Ramirez
Program Manager
Customer Service
Salvador consistently goes
out of his way to find
resources for customers in
need, helping them with their
electricity bills as well as food
and clothing assistance.
STAR
Behavior
Ajaykumar Bhavsar
Technical Specialist
Financial & Operational Services
Ajay works closely with
his clients to help them
understand the roles different
organizations play in his projects.
He proactively identifies
potential risks and proposes
solutions.
6 insideedison • http://inside.edison.com