Telephone Crisis Support Volunteer Brochure - Lifeline WA

HOW DO I APPLY
The process of application is as follows:
1. RSVP and Attendance at an Information Session
2. Completion of an Application Form, fit2work Police
Check form with appropriate Reference Checks
3. Attendance at a face to face Interview with100
point identification check
4. Invitation for successful applicants to commence training
WHAT T E L E P H O N E CRISIS SUPPORTER (TCS)
SAYABOUT BEINGA VOLUNTEER…
“I really enjoy my work as a TCS and always feel good when
I leave a shift. I have recommended the course to my
friends.”
“I did this course for my workplace but I enjoyed it that
much that I wanted to go on the phones to get the
experience, and I get so much out of it that I have stayed.”
“I enjoy the interact ion with all the other TCS and
Supervisors – like-minded people. The more I put in, the
more I get back.”
“I am so grateful to Lifeline for teaching me how to sup p ort
in crisis. I find problem solving easier, and my own personal
growth immense.”
TELEPHONE CRISIS SUPPORT SERVICE
October: Thursday 11 th
INFORMATION SESSIONS 2012
Telephone Crisis Support Service
Lifeline WA
44A 7 Aberdeen Street, Perth
Phone: 9261 4422
Email: hr@lifelinewa.org.au
11.00am – 12.00pm
at Room 2, Bull Creek Community Centre, Hassell Crescent,
November 2012: Saturday 10th
Bull Creek
10.00am – 11.00am
at 44A 7 Aberdeen Street, Perth (Lifeline WA Office)
November 2012: Tuesday 13th
1.00pm - 2.00pm
at Room 4, The Meeting Place, Fremantle Volunteer Service,
January 2013: Tuesday 22 nd
245 South Terrace Fremantle
5:30pm – 6:30pm
at 44A 7 Aberdeen Street, Perth (Lifeline WA Office)
Undergo training with Lifeline WA and join a network
of over 3,500 volunteers nationwide w h o provide 2 4
hour emotional support on 13 11 14.

Service Description
The mission of Lifeline’s Telephone Crisis Support Service is to
give short term crisis support, suicide intervention and make
community services more accessible to anyone, anytime. The
service promise is to offer an enabling process and empowering
outcomes for dealing with a specified caller in need.
Specifically, the service promise is as follows:
Need: The service offers and is equipped to provide immediate,
short term help when callers need support to deal with
current problems in living that are overwhelming their capacity
to cope and may be threatening their safety.
Process: The service enables universal access, with the cap
ability of embedding response to high needs/risk groups and
individuals within this framework.
Outcomes: Promised caller out comes are support, alleviation of
immediate distress, exploration of coping options, increased
safety when at risk of suicide or harm from others and
assistance in identifying pathways to further care.
People call Lifeline for a variety of reasons
including:
Loss & Grief
Domestic and Family Violence, Sexual Assault
Mental Health problems—depression; anxiety; psychiatric
disorders
Family Breakdown— separation; divorce; child
custody an d access
Relationship Issues
Suicide and Suicidal Behaviors
Addict ion
Stress & Coping Ability
Social Issues– Loneliness, isolation, estrangement
Health & Disability
Referrals to Community services & Sup p ort
Parenting & Step Parenting
Lifeline’s telephone crisis support training equips
volunteer telephone crisis supporters with skills and
knowledge to provide short term support to people in
crisis when they call with these or other issues as well as
increasing safety when thoughts of suicide are present.
This will also include providing pathways to further care
and sup p ort as necessary.
Mod 10 Mental
Health
Mod 11 Answering
the call
Mod 12
Intervention
Mod 13
Organizational
Lifeline WA Accreditation Process
Minimum 175 hours in total
Mo d 1 Introduction
Mod 2 Self
Awareness & Policy
Mod 3 ASIST
Mod 4 Lifeline
Practice Model
Mod 5 Loss & Grief
Mod 6 Relationship
Is sues
Mod 7 Domestic
Violence& SA
Mod 8 Child
Protections
Mod 9 Addiction
Invitation
Invitation
Mod14
Student
Placement
Probationary
TCS
Lifeline TCS
BENEFITS O F BECOM ING A LIFELINE
TELEPHON E CR ISIS SUPPORTER
Certificate of Achievement;
Practical experience in the field of crisis work/support,
and referral work;
Personal and professional growth and development;
Career opportunities;
Giving back to your community;
Belonging to the Lifeline community;
Ongoing support in your work with Lifeline - learning
new skills and/or enhancing existing skills;
Meeting new people;
New experiences; and
OSH Training.
To become a Telephone Crisis Supporter, Lifeline offers a
specially developed training course across Australia at Lifeline
centers.
To offer Telephone Crisis Supporter Training, we have to charge
our volunteers for the training cost required. Lifeline expects that
upon completion you will commit a minimum of 2 years of
voluntary service.
Contribution towards T raining Cost - $350
Financial hardship will be assessed individually. Please contact
Lifeline WA to discuss payment plans.