For more information about the Metro Greencard click here.

For more information about Greencard and for details
of Metro Outlets and Agents call the Information Hotline
13 22 01
or visit
www.metrotas.com.au
PO Box 61, Moonah TAS 7009
Email greencard-enquries@metrotas.com.au

Greencard
User Guide

What is a
Greencard
It is a reusable plastic smartcard that
you store value on to pay for your
Metro travel. Keep your Greencard
topped up and carry it with you. When
you board a Metro bus, place your
Greencard on the driver’s ticketing
machine and your trip fare will be
deducted from your card balance.
Why is a Greencard better
than a paper ticket
It’s quicker
– instead of buying a ticket, you simply place the card
over the ticketing machine as you get on the bus.
It’s easier
– you can control how much you spend.
It’s more convenient
– you can keep it in your purse or wallet.
It’s cost effective
– Metro fares are 20% cheaper when you use a Greencard.
It’s secure
– if you lose or damage your registered card, Metro
will transfer any outstanding credit to your new card.

How do I get one
Adult Greencards can be obtained two ways:
• In person, from a Metro office or agent and online from www.
metrotas.com.au
• Adult Concession and Student Greencards can be obtained from
Metro office or online
(not Metro agents)
What does a Greencard cost
$10 for Adult Greencards
$5 for Adult Concession Greencards
$5 for Student Greencards
Student Bus Pass for Free Travel
If you are eligible for free student travel to or from your
place of study, you need to apply for free travel through
the Department of Infrastructure, Energy and Resources.
Once your application is approved by DIER and DIER
notifies Metro, Metro will issue you with your Greencard
at no cost. If you lose your Greencard, you will have to
pay for a replacement card.
Why should I register my Greencard
Applying for a Greencard online or filling out an
application form automatically registers it with Metro
(all concession Greencards are registered during the
application process).
A registered Greencard enables you to check your
travel history online, report a lost or stolen card and
order a replacement Greencard. Any remaining
travel credit on a registered Greencard that has
been reported lost or stolen will be transferred to
your replacement card.
Adult Greencards purchased from Metro agents will be
unregistered at purchase. To register an unregistered card, go to
www.metrotas.com.au/greencard/login, click on Activate Your
Online Account, then follow the three-step process. Unregistered
Greencards may be used, however, Metro recommends
registering Greencards to improve security.

How do I use a Greencard
When you board the bus, place your Greencard
on the driver’s ticketing machine. The trip fare and the
remaining travel credit balance on your Greencard will be
shown on the customer display facing you.
Card balance
indicator light
Check-in 2.20
Balance 35.50
Customer
information
display
Place your
Greencard
over this area
What is a default trip
When you purchase a Greencard, you will be asked to nominate
your ‘Default Trip’. This is the journey you usually take – for
example, to and from work every day. This fare will then
automatically be deducted every time you use the card. If you
want to travel outside your default trip, just tell the driver before
you place your card on the ticketing machine and the driver will
manually program the appropriate trip fare.
Adult Concession and Student Greencards do not need a default
trip when used within an urban area. However if you travel into or
out of the urban area, that travel can be set as a default trip and
will be deducted each time the card is presented at the start of a
journey.

How do I change my default trip
Default trips can be changed on any Metro bus, online or at any
Greencard Agency or Metro Office. To change your default trip on
a Metro bus, simply ask the driver.
Online, log into your online account. Urban adult customers
may change between urban Short (1 - 4 sections) Middle (5 - 10
sections) or Long (11 or more sections) trips.
Metro offices and agents can change urban and nonurban
default trips on request.
How do I add credit to my Greencard
You may add travel credit in three ways:
1. At a Metro office or agent, using cash,
credit card or EFTPOS,
2. on a bus, in cash to the driver,
3. online, using your credit card.
(for registered Greencard holders only).
A minimum of $5 applies to Greencard top ups. A maximum of
$500 can be added per top up transaction. A maximum of $1000
credit can be held on your Greencard at any time.
*Note: Adding credit online may take up to 2 business days before
the new travel credit is available for use. The transaction will
appear as pending and will continue to be displayed as pending
in the My Greencard area of your online account after 2 business
days have passed, until your card is presented far a fare on a
bus ticketing machine.
How can I check how much credit is on
my Greencard
You can view your travel credit balance on the ticketing machine
customer display when you use your Greencard on a bus. An
indicator light on the left hand side of the customer display
screen also alerts you to the remaining travel credit balance on
your card.
You can also check your Greencard travel credit balance at any
Metro Greencard agency or Metro Office. Registered Greencard
holders can log-in to www.metrotas.com.au/greencard/login to
check their balance.

Is there a minimum amount of credit
allowed
No, but if your credit is running low, a bus journey may
put your card into a negative balance. This amount
will automatically be deducted when you next top
up the card.
How does Greencard help me control the
amount I pay for travel each day
There is a daily cap on how much you will pay in one
day. This applies for travel solely within the urban fare
area. There are two daily caps, one before 9.00am,
the other after 9.00am.
Once you have reached this maximum daily cap, no
further credit will be deducted from your Greencard,
no matter how much more you travel within the urban
area that day.
Go to www.metrotas.com.au/tickets-and-fares to view
the current Greencard daily cap fees.
How can I check my account
Registered Greencard holders can view their journey
history and account details by logging into their online
account.
What if my Greencard is lost or stolen
You must report your card lost or stolen to Metro as soon
as possible so that the card can be blocked and any
outstanding travel credit secured. You can report your
card and order a replacement card in the following ways:
1. By calling Metro’s hotline on 13 22 01. A credit card
transaction will be required if a replacement card is
ordered.
2. In person at our Metro Shop or one of our Metro
depot offices in Hobart, Launceston or Burnie. A
completed Greencard Replacement Form is required to
order a replacement card. Our offices have facilities for
credit card, EFTPOS or cash transactions for payment of
replacement Greencards.

3. Registered card holders can use their online login
to report their card lost or stolen. Log into your “My
Greencard” account, click on the “Report card lost or
stolen” tab. A credit card transaction will be required
during the replacement request process for payment of
the replacement fee.
Replacement fees are:
$10 Adult Greencards
$5 Adult Concession Greencards
$5 Student Greencards
Once a replacement card has been ordered, the
remaining travel credit and/or travel pass entitlements
will be transferred on to the new card. You should
receive your replacement card within 10 business days.
*Note: Metro will only transfer unused travel credit from
registered Greencards to a replacement card.
Can anyone else use my Greencard
No. The Greencard holder is the only person who can
use that card.
Can I get a cash refund for
travel credit on my Greencard
Metro will only refund unused travel credit in exceptional
circumstances. Refund applications should be
submitted in writing to Metro, along with the holder’s
Greencard. A $5 administration fee applies and the
25% bonus travel credit will not be refunded to the
card holder.
How do I activate my account online
After you have applied for your Greencard, it will be
sent to you in the post. To activate your online account
go to www.metrotas.com.au/greencard/login, click
“Activate your online account” on the My Greencard
page and follow the three-step process.