nursing - PinnacleHealth System

Pearls to Your Success 2009
Moving from Conflict to Collaboration: The Value of Peer Review
Robin Albert, RN
On October 27, PinnacleHealth presented Pearls to Your Success. Ned Hoffner, LSW, CAC, began with “Moving from
Conflict to Collaboration,” which analyzed the fundamentals of conflict and identified strategies aiding in successful
management of conflicts. Our early life influences and individual differences create various types of conflicts and ending
results. Strategies identified included positive mental attitude, heightening ones tolerance levels, focusing on the issue not
the person and keeping a proper perspective. Following the presentation, a panel discussion with physicians and nurses
addressed individual questions from the audience. Dr. Gluck, Dr. Hilden, Becky Hernandez, RNC, and Theresa Sellers,
RN, MHSA, CMSRN, provided practical application of methods to move from a conflict to collaboration. They shared
individual experiences and offered suggestions for improved resolutions.
The Value of Peer Review, presented by Deb Schafer, MSN, RNC, addressed the importance and purpose of the peer
review process for nursing professionals. The driving forces behind peer review are the ANA, The Joint Commission and
Magnet designation. The purpose is to enhance professionalism and practice, increase awareness of accountability of
practice, provide opportunities for personal and professional goal setting and to serve as a forum for recognition.
Raising standards and improving care are a direct result of nurses taking responsibility and control. Staff nurses Robin
Albert, RN, NICU, Penny Evans, RNC, NICU, and Cathy Druckenmiller, RN, CCRN, shared their unit-based peer
review structure, strengths/weaknesses, and revisions over the years to provide a successful peer review system. Through
Peer Review, nurses can stimulate growth and development of the nursing profession, promote positive change and
provide for a healthy work environment.
Congratulations!
The Career Development Pathway Committee is pleased to announce
the following achievements:
Barbara Hammar, RN4 (CTICU)
Glenn Laverty, RN3 (CGOH / ED)
Cindy Zimmerman, RN3 (Float Pool)
Jamie Steinkamp, RN3 (CTPO)
Cheryl Hammonds, RN4 (PSCU)
Cynthia Scheib, RN3 (PACU)
Sandy Boswell, RN4 (Perianesthesia / HH)
Amanda Cresswell, RN3 (Med/Surg Telemetry)
Donna Oswandel, RN3 (Maternal Child)
WE PLEDGE:
To make our patients and families feel welcome; To treat our patients, physicians, coworkers, and healthcare
team with dignity and respect; To be our patient's advocate, with a commitment to patient safety; To provide
culturally sensitive care; To demonstrate the highest professional ethics; To be personally accountable for our
performance; To demonstrate pride in our profession; To work collaboratively with physicians and fellow
healthcare team members; To advance our competency through continued learning; To utilize our resources in
a financially responsible manner; To make PinnacleHealth the leading healthcare provider in the region