Guide to Retirement Communities - TriCare
Guide to Retirement Communities - TriCare
Guide to Retirement Communities - TriCare
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<strong>Retirement</strong> <strong>Communities</strong><br />
Your <strong>Guide</strong> <strong>to</strong> <strong>Retirement</strong> Living
Contents<br />
About us........................................................................................................2<br />
What is a retirement community.......................................................................3<br />
Why choose <strong>TriCare</strong>.......................................................................................4<br />
A guide <strong>to</strong> retirement living options.....................................................................6<br />
<strong>TriCare</strong> options................................................................................................7<br />
<strong>Retirement</strong> communities<br />
Brisbane Comp<strong>to</strong>n Gardens.........................................................8<br />
James Ommaney..........................................................9<br />
Mt Gravatt .................................................................10<br />
Stafford Lakes.............................................................11<br />
Toowoomba Willow Glen.................................................................12<br />
Gold Coast Cypress Gardens.........................................................13<br />
Runaway Bay..............................................................14<br />
NSW<br />
Hastings Point.............................................................15<br />
Melbourne Hayville......................................................................16<br />
Financial Information......................................................................................17<br />
Your Investment......................................................................................17<br />
Fees/Charges.........................................................................................18<br />
Flexi/Serviced Apartment Additional Service Fees Applicable in QLD......................18<br />
Maintenance Reserve Fund Applicable in QLD....................................................18<br />
Termination & Exit/Departure Fees.............................................................18<br />
Public Information Document (PID)............................................................19<br />
Reselling your Unit..................................................................................19<br />
Frequently asked questions.............................................................................20<br />
1
A recognised leader in retirement living and aged care, <strong>TriCare</strong> has earned a<br />
solid reputation for ownership, development and management of communities<br />
throughout Queensland, New South Wales and Vic<strong>to</strong>ria.<br />
Established for more than 40 years, <strong>TriCare</strong> is a name recognised by many as a<br />
soundly based, quality provider of excellence in retirement communities, home<br />
care and aged care.<br />
A family owned and operated company with a reputable track record; <strong>TriCare</strong><br />
employs more than 1600 staff dedicated <strong>to</strong> providing a high standard of service <strong>to</strong><br />
the residents throughout 25 retirement communities and aged care residences.<br />
Residents of <strong>TriCare</strong>’s retirement and aged care communities benefit from the<br />
company’s commitment <strong>to</strong> quality service and the ability <strong>to</strong> provide multiple<br />
accommodation and care options.<br />
2
What is a retirement community<br />
A retirement community is a residential complex especially designed for people who have<br />
retired or have reached retirement age and are able <strong>to</strong> live independently. <strong>Retirement</strong><br />
communities aim <strong>to</strong> promote an independent, active and social lifestyle amongst people of<br />
a similar age.<br />
There are many reasons why people move in<strong>to</strong> a retirement community, such as<br />
combining the benefits of being in a private and secure environment with a home that is<br />
easily maintained. <strong>Retirement</strong> communities can offer social activities, amenities and the<br />
freedom <strong>to</strong> choose a lifestyle that meets the needs for both couples and those living alone.<br />
The decision <strong>to</strong> move in<strong>to</strong> a retirement community is a lifestyle choice. An individual is<br />
more likely <strong>to</strong> make the right choice if they are well informed and seek expert advice from<br />
the beginning.<br />
<strong>Retirement</strong> <strong>Communities</strong><br />
Aged Care SERVICES<br />
Independent<br />
Living Units<br />
Serviced<br />
/ Flexi<br />
Apartments<br />
Respite<br />
(Short Term)<br />
Low Care<br />
(Permanent)<br />
High Care<br />
(Permanent)<br />
Home Care<br />
<strong>TriCare</strong> also offers aged care residences with varying levels of care and also home care.<br />
For more information on these services please visit tricare.com.au<br />
3
Why choose <strong>TriCare</strong><br />
<strong>TriCare</strong>’s philosophy for its retirement communities is that they should be much more than<br />
just a real estate development. They are communities which aim <strong>to</strong> fulfil the needs of<br />
residents. While the decision <strong>to</strong> move may often take a considerable period of time, once<br />
residents make the move, the comment heard most is, “Why didn’t I do this sooner”<br />
As a private, wholly Queensland-owned family company, <strong>TriCare</strong> operates under a Board<br />
of Direc<strong>to</strong>rs and boasts a team of experienced and committed professionals. <strong>TriCare</strong>’s<br />
direc<strong>to</strong>rs are actively involved in the day-<strong>to</strong>-day management of the company, giving<br />
further demonstration of the ongoing commitment <strong>to</strong> <strong>TriCare</strong> and the aged care industry.<br />
These sound credentials give residents full confidence that their move in<strong>to</strong> a <strong>TriCare</strong><br />
community will provide them with a secure and worry-free retirement lifestyle.<br />
As one of the largest providers in Australia, <strong>TriCare</strong> currently owns and operates eight<br />
established retirement communities with an additional site under construction. With so<br />
many locations <strong>to</strong> choose from and various accommodation styles on offer, why not<br />
explore your retirement options with <strong>TriCare</strong> <strong>to</strong>day<br />
4
experience convenience<br />
Most of our retirement communities are centrally positioned close <strong>to</strong> neighbourhood shops,<br />
health services, dining and entertainment precincts. Public transport is readily available<br />
making owning a car a choice, not a necessity. A mini-bus, that is used for organised<br />
shopping trips and visits <strong>to</strong> places of interest, is also a feature of most <strong>TriCare</strong> communities.<br />
experience a sense of community<br />
Life can be much more enjoyable being part of a community. <strong>TriCare</strong> retirement<br />
communities promote a social environment <strong>to</strong> meet friends, experience a range of new<br />
activities and pursuits. Social spaces are maximised and these may include lounges, a café<br />
or restaurant, indoor and outdoor swimming pools, gymnasium, hairdressing and beauty<br />
salon, movie theatre and a billiards or games lounge. Facilities vary for each community.<br />
Experience a new pursuit or rediscover an old passion. Participate in the exercise classes<br />
or partake in the travel or social events. One of the benefits of a retirement community is<br />
the choices available <strong>to</strong> you.<br />
experience independence<br />
<strong>Retirement</strong> communities will allow you <strong>to</strong> spend more time experiencing your passions in<br />
life as you can forget the hassle of home and garden maintenance, relax in the beautiful<br />
landscaped surrounds and experience the wide range of facilities available for your enjoyment.<br />
In your unit, apartment or villa, entertain family and friends at your leisure. Feel free <strong>to</strong> lock up<br />
and leave your home whilst you holiday, with the knowledge your residence is secure and well<br />
looked after in your absence.<br />
experience peace of mind<br />
Experience peace of mind living in an environment where your neighbours are of similar age,<br />
a 24 hour emergency call system is connected throughout all buildings and the community<br />
is managed by a professional company.<br />
Peace of mind comes from knowing that close <strong>to</strong> many of the retirement communities are<br />
<strong>TriCare</strong> owned and managed aged care residences. These may provide both high and low<br />
care accommodation options should you or your partner require further care.<br />
For further information about aged care services for high care, low care, respite and home<br />
care, please visit tricare.com.au 5
A guide <strong>to</strong> retirement living options<br />
Independent Living<br />
Independent living accommodation ranges from studio <strong>to</strong> three bedrooms and are fully selfcontained<br />
(accommodation types vary from one community <strong>to</strong> another). Residents continue<br />
their independent lifestyle maintaining social, professional and personal interests with the benefit<br />
of full access <strong>to</strong> all social and recreational activities and facilities within the community.<br />
Flexi Apartments<br />
Flexi apartments provide many of the services available <strong>to</strong> serviced apartments (listed below),<br />
however are designed <strong>to</strong> meet the varying needs of residents with a choice of options.<br />
This allows a flexible level of independence, with assistance available when needed, without<br />
inconvenience or fuss.<br />
Serviced Apartments<br />
Serviced apartments may be studio styled through <strong>to</strong> two bedrooms, each with its own<br />
kitchenette and bathroom. Assistance is provided in the form of weekly housework, heavy<br />
laundry and meal preparation. Residents in the serviced apartments continue with their social<br />
and professional lives as they wish, with full access <strong>to</strong> all social/recreational activities and<br />
facilities within the community. Often some assistance may mean the world of difference in<br />
being able <strong>to</strong> continue <strong>to</strong> live with a high degree of independence.<br />
All residents in <strong>TriCare</strong>’s retirement communities benefit from 24 hour emergency call services.<br />
6
<strong>TriCare</strong> options<br />
<strong>Retirement</strong> Community<br />
Independent<br />
Living Units<br />
Serviced<br />
Apartments<br />
Flexi<br />
Apartments<br />
Aged Care<br />
Residences<br />
BRISBANE<br />
Comp<strong>to</strong>n Gardens (Aspley) • • 10 min drive<br />
James Ommaney (Mt Ommaney) • • On-site<br />
Mt Gravatt • • • 200m<br />
Stafford Lakes (Chermside West) • On-site<br />
GOLD COAST<br />
Cypress Gardens (Clear Island Waters) • • On-site<br />
Runaway Bay • • On-site<br />
REGIONAL<br />
Willow Glen (Toowoomba) • 10 min drive<br />
NSW<br />
Hastings Point<br />
•<br />
VIC<br />
Hayville (Box Hill South)<br />
•<br />
NutriFresh<br />
NutriFresh, <strong>TriCare</strong>’s own food services division, oversees meals for residents of serviced/flexi<br />
apartments in the Mt Gravatt, James Ommaney and Cypress Gardens retirement communities.<br />
A nutritionist works closely in conjunction with the NutriFresh chefs <strong>to</strong> carefully plan the menus,<br />
providing residents with varied and appealing dishes.<br />
7
8<br />
Brisbane<br />
97 Albany Creek Road<br />
Aspley QLD 4034<br />
P (07) 3263 8319<br />
F (07) 3263 2853<br />
Located in Aspley on Brisbane’s northside,<br />
Comp<strong>to</strong>n Gardens <strong>Retirement</strong> Community is only<br />
13km from the Brisbane CBD and conveniently<br />
located next <strong>to</strong> the Aspley Hypermarket.<br />
The council bus terminal, located a short walk from<br />
the community entrance, provides easy access <strong>to</strong><br />
Westfield Chermside Shopping Centre plus many<br />
other locations. If you enjoy quiet walks you will<br />
love the adjoining parkland and Cabbage Tree<br />
Creek.<br />
Comp<strong>to</strong>n Gardens’ 272 independent living<br />
units and 25 serviced apartments provide<br />
accommodation choices including studio and<br />
one bedroom apartments and one, two and three<br />
bedroom villas.<br />
A wonderful community with the following features:<br />
24 hour emergency call service<br />
2 inground swimming pools<br />
Hydrotherapy pool<br />
Large audi<strong>to</strong>rium with stage<br />
Chauvel’s Restaurant: open 7 days a week for<br />
morning tea, lunch and special events<br />
Covered BBQ areas<br />
Landscaped gardens<br />
Neighbourhood centres<br />
Half tennis court<br />
Mini golf course<br />
Indoor bowls<br />
Hairdressing salon<br />
Medical rooms<br />
Billiards/snooker<br />
Craft/activity rooms<br />
Library<br />
Community computer with internet access
James Ommaney <strong>Retirement</strong> Community, situated<br />
west of Brisbane in the suburb of Mt Ommaney,<br />
is perfectly positioned in a quiet leafy street. With<br />
the Mt Ommaney Shopping Centre close by,<br />
residents have convenient shopping and a selection<br />
of eateries <strong>to</strong> choose from. There are also a few<br />
golf clubs in close proximity, all easily accessed by<br />
public transport just around the corner.<br />
James Ommaney <strong>Retirement</strong> Community has 60<br />
serviced/flexi apartments providing a choice of<br />
either studio, one or two bedrooms, each with a<br />
balcony or patio.<br />
With a close knit community spirit James<br />
Ommaney <strong>Retirement</strong> Community offers the<br />
following features:<br />
Brisbane<br />
146 Capi<strong>to</strong>l Drive<br />
Mt Ommaney QLD 4074<br />
P (07) 3376 6399<br />
F (07) 3376 1260<br />
24 hour emergency call service<br />
Inground swimming pool + spa<br />
Dining room<br />
Themed lounge areas<br />
Covered BBQ area<br />
Landscaped gardens<br />
Indoor bowls<br />
Hairdressing salon<br />
Billiards/snooker<br />
Craft/activity rooms<br />
Library<br />
Community computer with internet access<br />
Community bus<br />
9
Mt Gravatt <strong>Retirement</strong> Community has one of the<br />
best locations of any retirement community south<br />
of Brisbane. With public transport at its doorstep,<br />
the community is ideally situated for shopping<br />
and business at the nearby Westfield Garden City<br />
Shopping Centre. Here you can find many specialty<br />
s<strong>to</strong>res, cafés and restaurants.<br />
Mt Gravatt <strong>Retirement</strong> Community comprises<br />
53 independent living units offering one or two<br />
bedrooms with car accommodation. There are also<br />
88 serviced/flexi apartments from studio <strong>to</strong> two<br />
bedrooms, each with a balcony or patio.<br />
In addition <strong>to</strong> the feature boardwalk with tropical<br />
landscaping meandering down <strong>to</strong> the beautiful lake,<br />
other facilities include:<br />
Brisbane<br />
1748 Logan Road<br />
Mt Gravatt QLD 4122<br />
P (07) 3849 6628<br />
F (07) 3849 7423<br />
24 hour emergency call service<br />
Inground swimming pool + spa<br />
Audi<strong>to</strong>rium/concert area<br />
Dining room<br />
Formal lounge room<br />
Covered BBQ areas<br />
Landscaped gardens<br />
Indoor bowls<br />
Gym<br />
Hairdressing salon<br />
Billiards/snooker<br />
Craft/activity rooms<br />
Residents’ workshop<br />
Library<br />
Community computer with internet access<br />
Community bus<br />
10
Stafford Lakes <strong>Retirement</strong> Community is located<br />
in the heart of Brisbane’s northside and only 20<br />
minutes from the CBD.<br />
Centrally positioned close <strong>to</strong> neighbourhood shops,<br />
10 minutes from Westfield Chermside Shopping<br />
Centre and close <strong>to</strong> the Prince Charles Hospital.<br />
Public transport is available outside the entrance<br />
<strong>to</strong> the community, making owning a car a choice,<br />
not a necessity. Stafford Lakes will also feature a<br />
community bus.<br />
Artist Impression<br />
Generous two and three bedroom units in a<br />
variety of floor plans<br />
Mixture of multi s<strong>to</strong>rey apartments and double/<br />
single level duplex/triplex style independent<br />
living units<br />
Extensive clubhouse including restaurant and<br />
bar facilities, deck overlooking community<br />
surrounds, gym, consultation & therapy rooms,<br />
games room, multipurpose theatre, library,<br />
internet access, salon and day spa<br />
Artist Impression<br />
Inground Pool and BBQ areas<br />
Brisbane<br />
Corner Rode & Webster Roads<br />
Chermside West QLD 4032<br />
P (07) 3350 3827<br />
F (07) 3360 9104<br />
Please note - Stafford Lakes <strong>Retirement</strong> Community is currently<br />
under construction and details listed on this page are subject <strong>to</strong><br />
change without notice and are planned concepts only.<br />
Ecologically friendly lake, with most units<br />
overlooking this feature<br />
Cutting edge, modern technology including<br />
in-house security systems, broadband<br />
capabilities and an in-house community<br />
information system.<br />
Superior, luxury unit finishes of the highest<br />
standard<br />
To register your interest in this<br />
development, please visit<br />
tricare.com.au<br />
11
Situated <strong>to</strong>wards the southern end of Toowoomba,<br />
Willow Glen <strong>Retirement</strong> Community looks over one<br />
of the city’s most beautiful attractions, the West<br />
Creek Reserve gardens. The community is linked<br />
via a walkway <strong>to</strong> the Willow Glen Shopping Centre<br />
and is only minutes from major shopping centres.<br />
Willow Glen <strong>Retirement</strong> Community consists of<br />
101 independent living units incorporating seven<br />
different styles in either two or three bedrooms,<br />
depending on your needs.<br />
In addition <strong>to</strong> being surrounded by spacious<br />
award-winning gardens and where caring and<br />
friendly management is assured, Willow Glen<br />
<strong>Retirement</strong> Community features:<br />
Toowoomba<br />
24 hour emergency call service<br />
Indoor heated swimming pool<br />
Award-winning, lush gardens<br />
Convenient location<br />
‘The Homestead’ community club house<br />
Community kitchen<br />
Covered BBQ facility<br />
Billiards/snooker and table tennis<br />
Croquet lawn<br />
Library<br />
Community computer with internet access<br />
Caravan parking<br />
11 Donahue Street<br />
Toowoomba QLD 4350<br />
P (07) 4636 4507<br />
F (07) 4636 4511<br />
12
Cypress Gardens is one of the Gold Coast’s premier<br />
retirement communities, offering a superb waterfront<br />
location at Clear Island Waters. Located only a short<br />
distance <strong>to</strong> Pacific Fair Shopping Centre, Robina<br />
Town Centre and across the road from the Carrara<br />
Markets, there are plenty of shopping options for<br />
residents. This is made simple by organised, regular<br />
trips by the community owned bus.<br />
The community has 55 independent living units<br />
and 64 flexi apartments ranging from one <strong>to</strong> three<br />
bedrooms in varying accommodation styles.<br />
As well as the six golf clubs and five bowls clubs<br />
located in the region, Cypress Gardens offers the<br />
following features:<br />
Gold Coast<br />
Gooding Drive<br />
Clear Island Waters QLD 4226<br />
P (07) 5579 9022<br />
F (07) 5579 9163<br />
24 hour emergency call service<br />
Inground swimming pool + spa<br />
Indoor heated swimming pool<br />
Sauna<br />
Gym and aerobics room<br />
Theatrette<br />
Waterfront BBQ areas<br />
Landscaped gardens<br />
Indoor bowls<br />
Hairdressing salon<br />
Medical/physiotherapy room<br />
Billiards/snooker<br />
Activity rooms<br />
Library<br />
Community computer with internet access<br />
Community bus<br />
13
14<br />
Gold Coast<br />
98 Bayview Street<br />
Runaway Bay QLD 4216<br />
P (07) 5500 2300<br />
F (07) 5537 6329<br />
Runaway Bay <strong>Retirement</strong> Community is situated at<br />
the northern end of the Gold Coast on a waterfront<br />
canal estate. Featuring fabulous water and<br />
hinterland views, this community offers residents<br />
an exceptional position - both in its proximity <strong>to</strong> the<br />
water and easy access <strong>to</strong> Runaway Bay Shopping<br />
Centre and public transport.<br />
Runaway Bay <strong>Retirement</strong> Community is comprised<br />
of 142, one and two bedroom independent living<br />
units (some also feature a study), many with<br />
impressive water views. Keppel Lodge offers 50<br />
serviced apartments, from studio <strong>to</strong> one bedroom.<br />
An idyllic setting with the following features:<br />
24 hour emergency call service<br />
2 inground heated swimming pools<br />
1 indoor heated swimming pool + hot tub/spa<br />
Gym and audi<strong>to</strong>rium<br />
Community kitchenette<br />
Companions Restaurant<br />
Covered BBQ areas<br />
Landscaped gardens<br />
Half tennis court<br />
Mini golf course and croquet lawn<br />
Outdoor bowling green<br />
Hairdressing/beauty salon<br />
Medical rooms<br />
Billiards/snooker<br />
Library<br />
Community computer with internet access<br />
Courtesy unit - available <strong>to</strong> visiting family and<br />
friends for a fee<br />
Marinas - available for residents <strong>to</strong> moor their<br />
boat on-site (subject <strong>to</strong> availability)<br />
Caravan parking<br />
Workshop<br />
Community bus
Surfers Paradise<br />
Kingscliff<br />
Cabarita Beach<br />
Hastings Point<br />
Hastings Point <strong>Retirement</strong> Community is located<br />
on the stunning Tweed Coast, just south of Tweed<br />
Heads, and nestled between the relaxed coastal<br />
<strong>to</strong>wns of Hastings Point and Pottsville.<br />
Hastings Point<br />
<strong>Retirement</strong> Community<br />
Located adjacent <strong>to</strong> the Pacific Ocean, the pristine<br />
surf beach is only a short stroll from the front door.<br />
The retirement community is surrounded by a<br />
picturesque creek and extensive nature reserve <strong>to</strong><br />
the south and west.<br />
Stage 1 of the retirement community was recently<br />
completed and features 91 independent living units<br />
in a wide range of one, two and three bedroom<br />
accommodation designs.<br />
A relaxed coastal lifestyle with the following features:<br />
NSW<br />
87-89 Tweed Coast Road<br />
Hastings Point NSW 2489<br />
P (02) 6670 4000<br />
F (02) 6670 4099<br />
24 hour emergency call service<br />
Spacious lounge areas<br />
2 inground swimming pools<br />
Gym<br />
Café (proposed)<br />
Hairdressing salon<br />
Games area including billiards table<br />
Library<br />
Community computer with internet access<br />
Art and craft room<br />
Theatre<br />
Residents’ workshop<br />
Community kitchenette<br />
Landscaped gardens<br />
Courtesy unit - available <strong>to</strong> visiting family and<br />
friends for a fee<br />
Community bus<br />
15
Hayville <strong>Retirement</strong> Community is located on<br />
the eastern side of Elgar Road on the corner of<br />
Canterbury Road, Box Hill South. Conveniently<br />
located close <strong>to</strong> Box Hill Central Shopping<br />
Centre, Box Hill Golf Club and also the Box<br />
Hill Hospital. This convenience ensures that<br />
residents have access <strong>to</strong> the services they<br />
require <strong>to</strong> enjoy their lifestyle.<br />
The community consists of one, two and three<br />
bedroom independent living units, all with<br />
garages either separate or attached.<br />
A friendly neighbourhood lifestyle with the<br />
following features:<br />
Melbourne<br />
300 Elgar Road<br />
Box Hill South VIC 3128<br />
P (03) 9890 0171<br />
F (03) 9899 2296<br />
24 hour emergency call service<br />
Landscaped gardens<br />
Convenient location<br />
Audi<strong>to</strong>rium<br />
Community kitchen<br />
Games room<br />
Indoor bowls<br />
Gym<br />
Visiting medical service providers<br />
Hairdressing salon<br />
Resident kiosk<br />
Library<br />
Community computer with internet access<br />
Mini-bus<br />
16
Financial<br />
Information<br />
When a resident purchases a unit, apartment or villa in<br />
a <strong>TriCare</strong> retirement community they gain much more<br />
than just accommodation. Residents are acquiring a<br />
quality lifestyle, access <strong>to</strong> a wide range of facilities,<br />
activities and services, as well as the security of living<br />
in a community environment.<br />
Your Investment<br />
<strong>TriCare</strong> acknowledge that the decision <strong>to</strong> move <strong>to</strong> a<br />
retirement community involves a major lifestyle change<br />
and is not a simple decision. This understanding<br />
ensures the resident enjoys patience, courtesy and<br />
support from staff throughout the decision making<br />
process, which may take many months.<br />
Residents wishing <strong>to</strong> occupy a unit in a <strong>TriCare</strong><br />
retirement community purchase a lease and<br />
preference shares (preference shares not applicable at<br />
some retirement communities) in the <strong>TriCare</strong> company<br />
which owns that particular community. The Public<br />
Information Document (QLD & VIC) or Disclosure<br />
Statement (NSW) contains copies of the lease/licence<br />
and other relevant documents, so intending residents<br />
are able <strong>to</strong> seek legal advice with regard <strong>to</strong> the terms<br />
and conditions in the documents.<br />
Other rights and obligations of the resident and the<br />
company are found in the company’s constitution<br />
or lease/licence where applicable, which governs<br />
the resident’s occupation. The constitution or lease/<br />
licence provides that the company has an ongoing<br />
commitment <strong>to</strong> provide the care, facilities and services<br />
that are the essential ingredients in any successful<br />
retirement community.<br />
Financial information, fee structures and inclusions vary between<br />
retirement communities. Please refer <strong>to</strong> community specific ‘Service<br />
Fee’ and ‘Your Investment’ sheets or the applicable Public Information<br />
Document or Disclosure Statement for detailed information.<br />
Upon termination of the lease/licence and<br />
shareholding (if applicable), the capital return <strong>to</strong> the<br />
resident is defined in the Public Information Document<br />
or Disclosure Statement. Community management<br />
and sales staff will take time <strong>to</strong> explain the scheme<br />
applicable <strong>to</strong> your choice of accommodation and they<br />
will provide the supporting marketing material.<br />
17
18<br />
Fees/Charges<br />
At all <strong>TriCare</strong> retirement communities the annual<br />
operational costs for providing facilities and services<br />
are resident funded. These costs are calculated on a<br />
monthly basis and are called;<br />
General Service Fees (QLD)<br />
Recurrent Charge (NSW)<br />
Maintenance Charge (VIC)<br />
<strong>TriCare</strong> does not make any profit on the above fees<br />
paid by the residents.<br />
The fees/charges budget is determined yearly by<br />
<strong>TriCare</strong> in consultation with residents, as necessary.<br />
Annual increases in the fees/charges (excluding<br />
the contributions <strong>to</strong> the Maintenance Reserve Fund<br />
applicable in QLD) are limited <strong>to</strong> CPI increases and<br />
external cost increases (e.g. council rates), unless<br />
approved by the residents.<br />
Fees/charges typically include:<br />
Staffing costs (24 hours a day, 7 days a week)<br />
24 hour emergency call service<br />
Government rates and charges (including water)<br />
General insurance on units, community buildings,<br />
facilities, equipment and furnishings<br />
Community electricity accounts<br />
Repairs and maintenance <strong>to</strong> the exterior of residents’<br />
units, all community buildings, facilities, equipment<br />
and common gardens<br />
Contribution <strong>to</strong> the Maintenance Reserve Fund<br />
(applicable in QLD)<br />
Community bus costs<br />
Residents are typically responsible for:<br />
Personal telephone, electricity and gas accounts<br />
Internal repairs and maintenance<br />
Contents Insurance (Public Liability insurance is also<br />
recommended)<br />
All personal and health costs<br />
Fees/charges inclusions can vary between communities<br />
Flexi/Serviced<br />
Apartment Additional<br />
Service Fees Applicable in QLD<br />
Additional services are paid by residents. For serviced<br />
apartments fees are standard. Flexi apartment residents<br />
are charged on a ‘Fee for Service’ basis.<br />
Services included:<br />
Breakfast, lunch and dinner<br />
Weekly supply and launder of bed and bath linen<br />
Weekly housekeeping<br />
Please refer <strong>to</strong> the separate ‘Service Fees’ sheet for<br />
current schedule of general and additional service fee<br />
information specific <strong>to</strong> each community.<br />
Maintenance<br />
Reserve Fund Applicable in QLD<br />
The purpose of this fund is <strong>to</strong> maintain capital assets<br />
of the community, ensuring they are kept in good<br />
working order and attractive presentation. Contributions<br />
<strong>to</strong> this fund are determined on an annual basis by an<br />
independent Quantity Surveyor. The monies are held<br />
in a separate trust account and remain dedicated <strong>to</strong><br />
the community.<br />
Termination and<br />
Exit/Departure Fees<br />
An exit/departure fee and other associated costs are<br />
payable upon the termination of your occupancy at<br />
any <strong>TriCare</strong> retirement community. Exit/departure fees<br />
vary from community <strong>to</strong> community.<br />
The fee is calculated in accordance with the terms<br />
stated in the Public Information Document or<br />
Disclosure Statement and this fee is retained by <strong>TriCare</strong>.<br />
Please refer <strong>to</strong> the community specific ‘Your Investment’ sheet,<br />
Public Information Document or Disclosure Statement for current<br />
exit/departure fee information.
Public Information<br />
Document<br />
Each community has a Public Information<br />
Document (QLD & VIC) or Disclosure Statement<br />
(NSW), which provides a detailed summary<br />
of how the community operates, service fees<br />
or charges, terms of tenure and copies of all<br />
relevant legal documentation. Once the relevant<br />
documents are signed, the Public Information<br />
Document or Disclosure Statement forms part<br />
of the resident’s contract. The Public Information<br />
Document (QLD) is registered with the Chief<br />
Executive of <strong>Retirement</strong> Villages.<br />
<strong>TriCare</strong> recommends prospective residents<br />
discuss the documentation thoroughly with their<br />
solici<strong>to</strong>r, accountant, family and friends. The<br />
following Acts and all subsequent amendments<br />
set out guidelines which retirement villages/<br />
communities in each state must comply with;<br />
<strong>Retirement</strong> Villages Act 1999 (QLD)<br />
<strong>Retirement</strong> Villages Act 1999 (NSW)<br />
<strong>Retirement</strong> Villages Act 1986 (VIC)<br />
Reselling your Unit<br />
<strong>TriCare</strong> has a comprehensive ongoing marketing<br />
plan, which is geared <strong>to</strong>wards attracting prospective<br />
residents <strong>to</strong> all of our retirement communities.<br />
An extensive publicity program supports a regular<br />
schedule of print advertising and edi<strong>to</strong>rials.<br />
This program includes presentations <strong>to</strong> seniors<br />
groups and associations, White and Yellow Pages<br />
advertising, trade show attendances, the <strong>TriCare</strong><br />
website and listings on various other related<br />
websites and search engines, maintenance of a<br />
client database and targeted mailouts, community<br />
sponsorships and much more.<br />
Our marketing team is committed <strong>to</strong> locating a<br />
buyer for the unit as soon as possible. <strong>TriCare</strong> sales<br />
staff are not paid by commission. Company policy<br />
stipulates that every prospective buyer is invited <strong>to</strong><br />
inspect any units that are being resold as well as<br />
new units.<br />
19
Frequently asked questions<br />
Can I bring my pet<br />
<strong>TriCare</strong> recognise that pets are precious members of the family so a small existing pet is<br />
welcome in most of our independent living units or villas, subject <strong>to</strong> meeting our criteria.<br />
Further information is available from your chosen retirement community.<br />
Can family and friends stay overnight<br />
Visi<strong>to</strong>rs are very welcome, including holidays and overnight stays. Your visi<strong>to</strong>rs, including<br />
grandchildren, are welcome <strong>to</strong> use the community facilities providing they are accompanied by<br />
the resident at all times. Extended stays require management approval.<br />
Are optional additional services available at each community<br />
Additional services vary between communities and are supplied by external providers. These<br />
may include but are not limited <strong>to</strong> a hairdressing and beauty salon, home delivery services, a<br />
visiting doc<strong>to</strong>r, podiatrist and physiotherapist. All external services need <strong>to</strong> be booked and paid<br />
for by residents.<br />
Need more information<br />
20<br />
Contact details for each retirement community are located on the back cover. Our friendly staff<br />
will be more than happy <strong>to</strong> answer your questions and when you are ready, arrange a suitable<br />
time for you <strong>to</strong> <strong>to</strong>ur the community and facilities on offer.
<strong>Retirement</strong> <strong>Communities</strong><br />
Aged CARE RESIDENCE - LOW CARE<br />
Aged CARE RESIDENCE - HIGH CARE<br />
BRISBANE<br />
Aspley (07) 3263 2788<br />
Mt Gravatt (07) 3849 6628<br />
Mt Ommaney (07) 3376 6399<br />
Stafford Lakes (07) 3350 3827<br />
GOLD COAST<br />
Clear Island Waters (07) 5579 9022<br />
Runaway Bay (07) 5500 2300<br />
REGIONAL<br />
Toowoomba (07) 4636 4507<br />
NSW<br />
Hastings Point (02) 6670 4000<br />
VICTORIA<br />
Box Hill South (03) 9890 0171<br />
HOME Care<br />
BRISBANE<br />
Brisbane South &<br />
Logan River Valley (07) 3349 9122<br />
Sunshine coAst (07) 5493 5850<br />
BRISBANE<br />
Mt Gravatt (07) 3343 9254<br />
Stafford Heights (07) 3359 1529<br />
GOLD COAST<br />
Runaway Bay (07) 5503 2500<br />
Sunshine coAst<br />
Kawana Waters (07) 5493 5850<br />
Aged Care<br />
PLACEMENT CO-ORDINATORS<br />
Brisbane, Sunshine Coast &<br />
Wide Bay (07) 3360 9011<br />
Gold Coast &<br />
Toowoomba (07) 5554 7383<br />
BRISBANE<br />
Annerley (07) 3435 2700<br />
Jindalee (07) 3723 3500<br />
Mt Gravatt (07) 3349 9122<br />
Stafford Heights (07) 3359 1529<br />
GOLD COAST<br />
Clear Island Waters (07) 5579 9644<br />
Labrador (07) 5537 1066<br />
Mermaid Beach (07) 5554 7300<br />
Pimpama (07) 5549 5800<br />
Runaway Bay (07) 5503 2500<br />
Sunshine coAst<br />
Kawana Waters (07) 5493 5850<br />
REGIONAL<br />
Bundaberg (07) 4151 2611<br />
Pt Vernon (07) 4128 3122<br />
Toowoomba (07) 4632 7588<br />
HEAD Office<br />
250 Newnham Road, Mt Gravatt • PO Box 439 Mt Gravatt Qld 4122<br />
T 07 3360 9000 F 07 3360 9100 E enquiries@tricare.com.au W tricare.com.au<br />
tricare.com.au<br />
TRI12003