College Students With Disabilities - Massachusetts Maritime Academy

Formal Complaint Procedures
The Mass Maritime Office of Affirmative Action is responsible for the resolution of grievances arising under
Title II of the Americans with Disabilities Act. While the college encourages the immediate resolution of issues
through the procedures outlined above, parties may also access a formal grievance procedure.
The Office of Affirmative Action and the ADA Compliance Officer are responsible for providing advice and
assistance to individuals who believe they have been discriminated against on the basis of disability. An
individual may choose to take action as follows:
1. Request an informal investigation and mediation process. This process may be used with or without the use
of the complainants' name. If the complainant is not satisfied with the conclusions reached in the informal
investigation and mediation process, a formal complaint may be filed at a later date.
2. Request a formal investigation and hearing process. This option may be used with the complainant's
permission to use his/her name.
3. File a charge directly with the local, state or federal agency having jurisdiction. This option may be used
separately or in conjunction with the informal or formal investigation process. These agencies include:
U.S. Office of Education/Office of Civil Rights
Room 222, McCormack Post Office and Court House Building
Boston, MA 02109
U.S. Equal Employment Opportunity Commission
1 Congress Street, 10th Floor
Boston, MA 02114
Massachusetts Commission Against Discrimination
One Ashburnton Place
Boston, MA 02108
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