podium - Polyurea Development Association
podium - Polyurea Development Association
podium - Polyurea Development Association
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PODIUMV O<br />
POLYUREA DEVELOPMENT ASSOCIATION<br />
L . 1 0 , N O . 1<br />
Keynote speaker Dr. Albert Bates, Profit Planning Group, spoke<br />
about, “How to Become More Profitable,” gave attendees<br />
momentum the rest of the conference with his enthusiasm,<br />
kicked off the General Session!<br />
PDA attendees take advantage of networking with the exhibitors<br />
at the Opening Reception, breaks and lunch.<br />
Weibo Huang, Qingdao Technological University gave his project<br />
showcase presentation on “<strong>Polyurea</strong> in China.”<br />
IN THIS ISSUE<br />
1 PDA’s 2009 Annual<br />
Conference –<br />
Industry Success<br />
4 President’s Message –<br />
“Pay It Forward”<br />
by Don Dancey<br />
6 Case Study –<br />
Project Showcases<br />
from the 2009 Annual<br />
Conferences<br />
14 BUSINESS: Get Your<br />
Collections under<br />
Control<br />
18 PDA Europe 2009<br />
Annual Conference –<br />
Displaying the<br />
Phantastic World of<br />
<strong>Polyurea</strong><br />
PDA’s 10th Annual Conference<br />
a Huge SUCCESS!<br />
PDA 2009 Annual Conference<br />
January 20-23, 2009<br />
Embassy Suites – Albuquerque<br />
Albuquerque, New Mexico<br />
PDA’s 10th Annual Conference was<br />
an Industry Success! The conference<br />
theme, “Get Your Mix on Route 66,”<br />
was put into action as the attendees<br />
had the opportunity to learn from<br />
case studies of projects incorporating polyurea,<br />
sessions focusing on construction specifications<br />
and new technologies.<br />
Keynote speaker, Dr. Albert Bates, Profit<br />
Planning Group, spoke about, “How to Become<br />
More Profitable,” gave attendees momentum<br />
the rest of the conference with his enthusiasm!<br />
For the third year attendees could choose a track<br />
session meant to fit their specific membership<br />
CONTINUED ON PAGE 2<br />
PODIUM | 1
Get Your Mix On Route 66 • January 20-23, 2008 • Embassy Suites Albuquerque<br />
Immediate Past President,<br />
Lee Hanson, The Hanson<br />
Group, welcomes all<br />
the attendees to the<br />
10th Anniversary PDA<br />
Conference. Thanks for<br />
all your hard work last<br />
year Lee!<br />
CONTINUED FROM PAGE 1<br />
category and precise presentations that<br />
appeal to their needs.<br />
NEW THIS YEAR! PDA introduced<br />
“Project Showcase Presentations” from<br />
four different companies. Each company<br />
created two showcase boards about a case<br />
study and presented to the attendees in<br />
small groups. This gave attendees more<br />
one-on-one time to ask questions and learn<br />
from the presenters. The case studies can<br />
be found later in this issue!<br />
Weibo Huang, Qingdao Technological University presented a gift from<br />
China to PDA President, Don Dancey, Innovative Painting & Waterproofing.<br />
PDA again offered the course, “Introduction<br />
to <strong>Polyurea</strong>” which is geared at educating new users of the technology in addition<br />
to providing more information to engineers and specifiers. Appearing for its<br />
fourth year in PDA’s educational line up was the course, “Surface Preparation.”<br />
This four-hour course was designed to train applicators the proper methods of<br />
preparing all types of surfaces prior to the application of polyurea. Both of these<br />
courses were well attended.<br />
The 5th Annual PDA Awards Banquet was celebrated with a sumptuous meal,<br />
awards presentation and a commemorative recap of PDA’s 10 years of success by<br />
Executive Director, Ken Bowman.<br />
Bernd Dietz, REMA TIP TOP GmbH (PDA Europe President), Hubert<br />
Tomz, Hercules GMBH, John Turnour, Rebus Inc. and Gebhard Rauter,<br />
Fastsetpowerunits, catch up at Wednesday Night’s Opening Reception.<br />
CONTINUED ON PAGE 3<br />
2009 ANNUAL CONFERENCE SPONSORS<br />
The <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong> appreciates the support of our members.<br />
Their generous support enables the <strong>Association</strong> to keep meeting registration fees<br />
at a reasonable rate at the same time allowing us to present a quality program.<br />
Thank you to the following companies for<br />
their support.<br />
BASF Corporation<br />
CoatingsPro Magazine<br />
Polyvers International<br />
Primeaux Associates, LLC<br />
SSPC<br />
VersaFlex Inc.<br />
Howard Osborne, VersaFlex Incorporated, Bill Shoup, SSPC and Ken<br />
Bowman, PDA Headquarters enjoy Wednesday’s Opening Reception with<br />
cocktails and appetizers!<br />
Steven Reinstadtler, Bayer MaterialScience LLC, presented his case<br />
study on “Polyaspartic Coating Over Decorative Concrete at Ave Maria<br />
University” during Thursday’s Project Showcase Presentations.<br />
PODIUM | 2
Get Your Mix On Route 66 • January 20-23, 2008 • Embassy Suites Albuquerque<br />
CONTINUED FROM PAGE 2<br />
All in all, PDA’s 10th Annual Conference was a huge success. The conference<br />
proceeding link is available for all PDA members in the ‘members only’ section<br />
on the website. We hope to have back everyone who<br />
attended this year and help us spread the word to make<br />
this conference even bigger and better next year! PDA<br />
would also like to thank the Program Committee and<br />
Attendees for making this Conference such a huge<br />
success!<br />
PDA President, Don Dancey<br />
Innovative Painting &<br />
Waterproofing, encourages<br />
all attendees to get involved<br />
with PDA and to promote the<br />
industry!<br />
2009 ANNUAL CONFERENCE<br />
EXHIBITORS<br />
Thank you to the following companies for their support.<br />
CHLOR RID International, Inc.<br />
Clariant Corporation<br />
CoatingsPro Magazine<br />
Gama Machinery USA, Inc.<br />
Graco Inc.<br />
J. Calman Industries LLC<br />
Polycoat Products<br />
Specialty Products, Inc.<br />
SSPC: The Society for<br />
Protective Coatings<br />
The Hanson Group, LLC<br />
The Sherwin-Williams<br />
Company<br />
A big thank you to PDA’s 2008-2009 leadership!<br />
PDA attendees overall found the conference to be a success, especially the networking events!<br />
What are the best benefits you receive<br />
from PDA Membership<br />
“As a member in PDA the single best benefit I get from<br />
my membership is early awareness of market trends and<br />
developments. I also get great benefits from networking/meeting<br />
the right people; I support an emerging technology, continue my<br />
education, learn about successes and failures, and contribute<br />
to the growth of the industry. I continue my membership in<br />
PDA year after year because I support the growth of polyurea<br />
technology and to help PDA being the ONE source for any<br />
question pertaining to polyurea.”<br />
– Christiane Hackl, BASF Corporation<br />
PODIUM | 3
Conference –<br />
Register now!<br />
8 Case Study -<br />
beijing Olympic<br />
Stadiums<br />
Global <strong>Polyurea</strong><br />
for Purchase!<br />
PRESIDENT’S MESSAGE<br />
“Pay It Forward”<br />
Don Dancey<br />
Innovating Painting &<br />
Waterproofing<br />
Brea, CA<br />
First and foremost I would like to thank everybody<br />
that attended the New Mexico convention. The<br />
overall content was excellent, and I feel our<br />
program committee and the Robstan group did a<br />
tremendous job.<br />
Since, I have spent numerous hours on various web<br />
sites chatting about polyurea, and I have used this as a<br />
method to further educate myself, and hopefully others.<br />
This interaction has lead me to the topic of my goal as<br />
President of PDA 2009.<br />
“Pay It Forward”<br />
Successful installations are good for the industry<br />
because we all benefit from the positive recognition.<br />
The “bad jobs” either improperly installed, or a failure of the system, challenges<br />
what we preach about <strong>Polyurea</strong>s world wide benefits.<br />
This falls in line with the “Pay It Forward” process. What this entails is that the<br />
success and failure’s of the system influence not just the company involved, but<br />
the entire industry. As a result by helping out our competitors with advice to enable<br />
success, polyurea will continue to grow as a necessary industry, and lead to more<br />
jobs down the line.<br />
As a win-win situation for anyone using polyurea, I urge us to educate one another,<br />
and continue to expand our ever growing industry.<br />
Good luck, help out a friend.<br />
Don Dancey<br />
PDA – President 2009-2010<br />
ADVERTISE IN THE PODIUM!!<br />
In past issues of the Podium many companies<br />
have taken advantage of advertising. Our<br />
Podium new design is attracting more and<br />
more people to read our publication daily!<br />
Here are our new ad rates:<br />
1 page, 4 color ad = $600<br />
½ page, 4 color ad = $350<br />
¼ page, 4 color ad = $250<br />
P O L Y U R E A D E V E L O P M E N T A S O C I A T I O N<br />
If you would like to advertise in the 2nd<br />
quarter issue of 2009 please contact us<br />
ASAP! If you have any questions, please contact Erin Nied at<br />
PDA headquarters: 816.221.0777 or erin@robstan.com.<br />
HELP US HELP YOU! Take advantage of your PDA membership and<br />
send us your case studies! This is free PR and advertising for your company and<br />
your products. We would love to publish your case study in the next and future<br />
issues of the Podium. If you would like to submit a case study (or press release<br />
or anything pertaining to our industry) for our 4th quarter issue of 2008, please<br />
send it to Erin Nied at erin@robstan.com.<br />
IN THIS ISSUE<br />
1 PDA’s 2009 Annual<br />
6 President’s me sage<br />
<strong>Polyurea</strong> in 2008<br />
12 The Study of the<br />
Industry – Available<br />
15 2nd Su ce sful<br />
PDA Europe Annual<br />
Conference<br />
P<br />
P O D I U M<br />
REGISTER NOW FOR<br />
PDA’S 10TH ANNUAL CONFERENCE!<br />
PDA 2009 ANNUAL CONFERENCE<br />
JANUARy 20-23, 2009<br />
EmbASSy SUITES – ALbUqUERqUE<br />
ALbUqUERqUE, NEW mExICO<br />
DA’s 10th Annual Conference is only<br />
a few weeks away! Don’t mi s your<br />
chance to network with industry<br />
peers for four days! This is a perfect<br />
opportunity for you to meet face to<br />
face with potential customers and busine s<br />
clients. You wi l have plenty of chances<br />
to network at our Opening Reception,<br />
Continental Breakfasts, Lunches, Co fee<br />
Breaks and the Annual Awards Banquet.<br />
CONTINUED ON PAGE 2<br />
VOL. 9, NO. 4 | FOURTH QUARTER 2008<br />
CLICk HERE<br />
to REGISTER NOW or see Pages 18-21!<br />
PODIUM | FOURTH QUARTER 2 08 | 1<br />
BOARD OF<br />
DIRECTORS<br />
Congratulations PDA 2009-2010<br />
Board of Directors!!<br />
PRESIDENT<br />
Don Dancey<br />
Innovative Painting &<br />
Waterproofing<br />
714.257.0200<br />
don@waterproofingcontractor.com<br />
PRESIDENT ELECT<br />
John Turnour<br />
Rebus, Inc<br />
610.497.4710<br />
jturnour@rebusinc.net<br />
SECRETARY-TREASURER<br />
Christiane Hackl<br />
BASF Corporation<br />
973.245.6525<br />
christiane.hackl@basf.com<br />
IMMEDIATE PAST PRESIDENT<br />
Lee Hanson<br />
The Hanson Group, LLC<br />
770.495.9554<br />
lhanson@hansonco.net<br />
DIRECTORS<br />
Kelin Bower<br />
PolyVers International<br />
713.466.4988<br />
kelin@polyvers.com<br />
Alan Brown<br />
Polycoat Products<br />
562.802.8834<br />
alan@polycoatusa.com<br />
Dan Canavan III<br />
D.B. Becker Co., Inc.<br />
908.730.6010<br />
dtcanavan3@dbbecker.com<br />
Kyle Flanagan<br />
The Flanagan Corporation<br />
949.838.5541<br />
flanagancorp@sbcglobal.net<br />
Lou Frank<br />
Lou Frank Consulting, Inc.<br />
619.823.6600<br />
lou@loufrank.com<br />
Jackie Johnson<br />
3M/Bondo Corporation<br />
404.696.2730<br />
jcjohnson@mmm.com<br />
Jay Johnston<br />
Bayer MaterialScience<br />
412.777.2512<br />
jay.johnston@bayerbms.com<br />
Dudley Primeaux<br />
Primeaux Associates, LLC<br />
512.461.5023<br />
polyurea@flash.net<br />
John Tate<br />
Graco, Inc.<br />
612.623.6078<br />
john_c_tate@graco.com<br />
INTERNATIONAL DIRECTORS<br />
Bernd Dietz<br />
REMA TIP TOP GmbH<br />
498121707255<br />
bernd.dietz@tiptop.de<br />
Weibo Huang<br />
Qingdao Technological University<br />
86-532-85071275<br />
spua@163.com<br />
Tony LaGrange<br />
Quantum Technical Services, Ltd.<br />
780.454.9166<br />
tony@quantumchemical.com<br />
ALLIANCE DIRECTOR<br />
Lee Bower<br />
PolyVers International<br />
713.466.4988<br />
lee@polyvers.com<br />
PODIUM | 4
Consultant<br />
Abbott Consulting and Coating<br />
Inspections<br />
Benjy Abbott<br />
5724 Smith Lake Dam Rd.<br />
Jasper, AL 35504 USA<br />
205.717.0292<br />
babbott@abbottcoatinginspections.com<br />
Southwest Polycoat<br />
Dave Gonzalez<br />
20719 Henry Ave.<br />
Lago Vista, TX 78645 USA<br />
512.494.4121<br />
davegonzalez57@yahoo.com<br />
Contractor/Applicator<br />
AIM Specialty Coatings<br />
Shaun Fuller<br />
1826 Bickford Ave.<br />
Snohomish, WA 98290 USA<br />
360.568.3720<br />
shaunf@aimspecialtycoatings.com<br />
BBL Falcon Industries, Ltd.<br />
Shirley Christensen<br />
214 West Texas Ave., Ste 302<br />
Midland, TX 79702 USA<br />
817.251.0525<br />
schristensen@bblfalcon.com<br />
E.B. Miller Contracting, Inc.<br />
Jennifer Miller<br />
1701 Mills Avenue<br />
Cincinnati, OH 45212 USA<br />
513.531.7030<br />
jmiller@ebmiller.com<br />
J.P. Rodriguez, Inc.<br />
Joe Rodriguez<br />
1431 Truman Street<br />
San Fernando, CA 91340 USA<br />
818.898.3206<br />
jpr@jprodriguez.com<br />
Maximum Coatings<br />
Len Padgham<br />
1096-4 St.<br />
Nisku, AL T9E 7T8 Canada<br />
lenpadgham@hotmail.com<br />
Revolution Coatings with LINE-X<br />
Mike Shipstead<br />
2351 De La Cruz Blvd<br />
Santa Clara, CA 95050 USA<br />
650.906.7609<br />
mshipstead@gmail.com<br />
UFON NANO-CHEMICAL CORP.<br />
Jeff Yang<br />
8F., No. 2, Lane 348, Sec. 2, Jhongshan<br />
Road<br />
Jhonghe City, Taipei County 235,<br />
Taiwan, R.O.C.<br />
jeff.yang@pentens.com.tw<br />
Unicoat Asia Company Limited<br />
Somchart Hongsirikarn<br />
87/2 Moo 11 Tanasith Road<br />
Bangplee, Samutprakarn, 10540<br />
Thailand<br />
662.750.6804<br />
somchart@unicoat.com<br />
Don’t forget to renew your PDA<br />
membership for the 2009 year!<br />
Universal Global Coatings<br />
Ric Bisbee<br />
60 W Baseline Rd, Ste 103<br />
Mesa, AZ 85210 USA<br />
ric.ugcoatings@yahoo.com<br />
Western States Roofing &<br />
Waterproofing<br />
Shawn Reeves<br />
18605 Parthenia St.<br />
Northridge, CA 91324 USA<br />
818.718.0770<br />
phdnroofing@aol.com<br />
Formulator/System Supplier<br />
Clariant Corporation<br />
Timothy Reilly<br />
500 Washington Street<br />
Coventry, RI 02816 USA<br />
401.823.2444<br />
timothy.reilly@clariant.com<br />
SWD Polyurethane Shanghai Co.,<br />
Ltd.<br />
Xiao Min He<br />
135 Xiqing Rd.<br />
Qingpu District, Shanghai, 201700 P.R.<br />
China<br />
swdurethane1969@163.com<br />
Independent Sales Representative<br />
Lou Frank Consulting, Inc.<br />
Lou Frank<br />
2367 Romney Rd.<br />
San Diego, CA 92109 USA<br />
619.823.6600<br />
lou@loufrank.com<br />
How does membership in PDA help to expand the polyurea industry<br />
“The available PDA reference materials and training courses provide necessary tools for the<br />
expansion of our industry. Also, networking with key industry professionals is one of the biggest<br />
benefits of PDA membership. I believe the recognition from our members being dedicated to the<br />
polyurea industry is also important to the expansion. As a company dedicated to the polyurea<br />
industry, it is important for us to be involved in the only association dedicated to polyurea. PDA has<br />
done a lot to promote polyurea since its inception. The focuses on training, application materials,<br />
health & safety, industry promotion and networking have been very beneficial to grow the industry<br />
and keep the technology consistent.”<br />
– – Murph Mahaffey, PDA Past President<br />
PODIUM | 5
CASE STUDY<br />
Bayer MaterialScience<br />
After <strong>Polyurea</strong> Application<br />
PODIUM | 6
CASE STUDY<br />
Bayer MaterialScience<br />
PODIUM | 7
CASE STUDY<br />
CoatingsPro Magazine<br />
PODIUM | 8
CASE STUDY<br />
CoatingsPro Magazine<br />
PODIUM | 9
CASE STUDY<br />
Hercules GmbH<br />
PODIUM | 10
CASE STUDY<br />
Hercules GmbH<br />
PODIUM | 11
CASE STUDY<br />
Quindao Technological University<br />
PODIUM | 12
CASE STUDY<br />
Quindao Technological University<br />
PODIUM | 13
PDA BUSINESS<br />
Get Your Collections under Control<br />
If growing your business is a priority, getting accounts receivable and collections<br />
under control is a requirement<br />
By: Barbara Font, Profiles International Inc<br />
Accounts Receivable (A/R) plays a<br />
direct role in growing your business<br />
and collection calls make sure that<br />
there is money available to make<br />
growth happen.<br />
What if the customer says that they need<br />
the paperwork resent (again) or what<br />
if you can’t get to the person who has<br />
the authority to approve and/or sign<br />
the check These questions are easily<br />
answered, but first it is important to<br />
realize that the collection call is the final<br />
interaction on any particular invoice and<br />
that payment should immediately follow.<br />
Every interaction before the invoice is<br />
generated is relevant to the collection call<br />
being a success. If this isn’t the case (your<br />
aging will tell you immediately) then<br />
you will have to look at your company<br />
in a different light, from the collection<br />
call backward. If you break your aging<br />
into numbers, how many accounts, how<br />
many accounts past due, how many short<br />
paid invoices, how many disputes, how<br />
many out of business, how many on<br />
payment schedules, you will see every<br />
problem in your company. If you fix them<br />
all, you will join the companies that are<br />
most profitable in our industry. Briefly,<br />
the areas most related to the success of<br />
collection calls are:<br />
1. Credit<br />
2. Policies and Procedures<br />
3. Accountability<br />
Credit<br />
Credit analysis is the single most<br />
important tool used in making collection<br />
calls. The closer your collector connects<br />
credit to the account, the better<br />
understanding he or she will have of<br />
turning money. Unfortunately, our<br />
industry continues to pay a high price by<br />
either not completeing adequate credit<br />
(where actual flexible credit limits are<br />
set based on real numbers) or by not<br />
having credit relevant at the collector<br />
level. Discussions about a customer’s<br />
ability to pay still focus inappropriately<br />
on how long they’ve been in business,<br />
how long they’ve done business with us,<br />
or this favorite “this has the potential to<br />
be a million dollar customer- don’t ask<br />
them for credit information.” Here’s an<br />
exchange of e-mails from a salesperson<br />
to the credit department over a period of<br />
a few months.<br />
Salesperson: “Please don’t put a credit<br />
hold on this customer. They are a<br />
potential three million dollar customer!!!<br />
They need to try us first. This is a critical<br />
time for them!”<br />
A couple months later…..<br />
Credit Analyst: “The phone numbers are<br />
invalid and we can’t locate them. Please<br />
advise.”<br />
Sales Person: “I haven’t heard from them<br />
in a while. Sorry I can’t help you more.”<br />
Final Status: Account out of business.<br />
Sent to collections.<br />
Bottom line is that companies extend<br />
unsecured credit. If you don’t have an<br />
idea of a customer’s ability to pay up<br />
front and you don’t evaluate regularly or<br />
update the information when the average<br />
day to pay increases, then you never<br />
directly talk about what is wrong and you<br />
never have the chance to help a customer<br />
through actual cash flow problems. This<br />
approach usually guarantees that by the<br />
time you know there is real trouble, it is<br />
too late to do anything. Assume for the<br />
sake of this article that you have solid<br />
credit in place and that the credit limit<br />
shows on the aging as well as on the<br />
computer when your collectors makes<br />
their collection calls.<br />
Policies and Procedures<br />
Your policies and procedures should be<br />
clearly defined, make sense according<br />
to numbers and be followed by all<br />
employees. If something isn’t working,<br />
there should be a discussion and changes<br />
made so that exceptions don’t come to<br />
define policy. This is a department that<br />
can be easily analyzed.<br />
Take your aging and start counting. How<br />
many customers do you have on the books<br />
today How many have monies past due<br />
30 days, 45 days, 60 days and 90 days<br />
What is this in terms of percentages<br />
Your aging should split the 30-60 day<br />
category into two categories, 30-45 and<br />
46-60. Why Because it matters where<br />
the money sits, below 45 or above 45.<br />
How many accounts have all their<br />
money past due 45 days, 60 days or 90<br />
days How many have rate disputes<br />
How many have claims How many<br />
invoices are more than a year old How<br />
many accounts carry credits only And<br />
do you use these credits in your overall<br />
evaluation of the aging How many<br />
accounts has the collector forwarded out<br />
to other departments or managers for<br />
advisement but has not heard back or has<br />
been given advisement that does not fix<br />
the account All of these numbers will<br />
tell you what is wrong.<br />
The main point here is that if a collector<br />
picks up the phone and makes a call, but<br />
cannot conclude the call with payment<br />
information because of problems that have<br />
CONTINUED ON PAGE 15<br />
PODIUM | 14
CONTINUED FROM PAGE 14<br />
not been fixed, then the collector’s next<br />
several minutes are spent trying to deal<br />
with what is wrong with that account. And<br />
if most of the accounts have problems, then<br />
accounts receivable becomes somewhat of<br />
a tidal wave of problems.<br />
Now look again at your aging (or if<br />
collectors use the computer screen to<br />
start a collection call look at that.) Next,<br />
look at your watch or a clock. Last, pick<br />
up your arm and put it to your ear. Those<br />
three items – the aging, the clock, and<br />
the motion of putting a phone to your ear<br />
in repetition – will determine both the<br />
success of the collection team as well as<br />
the expense of operating the credit and<br />
collection department. Once you get to<br />
250 accounts or thereabout, you will<br />
need a full time collector to adequately<br />
handle your accounts.<br />
Remember, too, that overspending can<br />
also be a problem in A/R. If you are<br />
adding collectors because problems<br />
are not resolved and the aging keeps<br />
building, this is a mistake too. It matters<br />
how much the department costs.<br />
If you have a manager over your money<br />
who does not define the department in<br />
terms of problems, cost, solutions and<br />
numbers, then you better be aware of the<br />
costs and numbers yourself.<br />
Making the Call<br />
The information the collector should<br />
have available immediately before<br />
placing a call is:<br />
• Name, billing address, phone, fax,<br />
e-mail address<br />
• Contact information for accounts<br />
payable, controller or chief financial<br />
officer and President<br />
• Credit limit and what it is based on<br />
• Invoice numbers, date of shipments<br />
and age of invoices (late billing<br />
can be a relevant factor here when<br />
collecting)<br />
• Date and amount of last payment<br />
• Average Days To Pay (minus any<br />
dispute or incorrect billing info that<br />
may falsely skew the number)<br />
• Notes/Comments from the last call or<br />
e-mail, preferably rolling notes<br />
There are a number of ways accounts<br />
can be broken into different categories<br />
for making calls, ie, by alpha, stations,<br />
or salespeople. However, it still comes<br />
down to making the calls, documenting<br />
the interaction, taking care of any<br />
problems or errors quickly so that turn<br />
around time is not affected and getting<br />
the money in. The number of calls should<br />
be tracked daily and problems identified<br />
and categorized in order of descending<br />
frequency so that issues are addressed and<br />
solved. The 90-day plus should be under<br />
1 percent and the 60 day plus should be<br />
under 2 percent. Money needs to turn<br />
before 45 days. Most profit margins are<br />
too small to allow us to carry money or<br />
even worse lose money to bad debt.<br />
The first call should be made at 30 days.<br />
It is a courtesy call to ensure that your<br />
customer has the bill, that the bill is<br />
correct, and to find out when the bill will<br />
be paid. The collector notes ability to<br />
pay by connecting the credit limit to the<br />
call and can even say for example, “Mr<br />
Smith, as you know your credit limit<br />
with our company is $10,000 and there is<br />
currently $20,000 on the books. You can<br />
be over credit limit as we are flexible and<br />
very much want your business, however,<br />
I have two invoices at 36 days. Can you<br />
get those out to me this week”<br />
The main point here is to let a customer<br />
know he can be over credit limit,<br />
however, he can not be over credit limit<br />
and past 40 days. If a company allows a<br />
customer to be significantly over credit<br />
limit and allows the invoices to roll past<br />
60+ days and worse, then it should come<br />
as no surprise when that customer cannot<br />
pay in a timely manner. We are part of<br />
the accountability factor. If we allow it<br />
to happen, we are responsible for putting<br />
the customer into cash flow back to us.<br />
Accountability<br />
One of the most underestimated factors<br />
in turning money in receivables is<br />
consistent attention to every customer<br />
regarding every invoice. Customers<br />
who are contacted like clockwork, held<br />
within flexible credit terms and treated<br />
with great kindness and courtesy pay<br />
like clockwork. Once this is not the<br />
case, then any factor (their customer<br />
doesn’t pay them, you get them on a<br />
payment schedule and they start missing<br />
payments, their credit takes a dive etc)<br />
can result in disaster. If an account ages<br />
past 45 days, a manager or supervisor<br />
can make the next call. If this doesn’t<br />
work then a decision should be made<br />
once credit is reviewed.<br />
Sales, you ask<br />
What about sales Should sales be<br />
involved Absolutely! However, sales<br />
should be presented with the same facts<br />
from credit along with recent payment<br />
history and involved to the degree that<br />
an agreement about payment is arrived<br />
at and held to.<br />
Accountability in A/R requires<br />
accountability from billing, cash<br />
app, sales, operations, pricing and<br />
management. If accounts age because<br />
decisions are not made regarding writeoffs,<br />
credit or non-payment, it takes no<br />
time at all for A/R to be loaded with<br />
account issues. In addition, it becomes<br />
harder for management to want to know<br />
the truth about what is on the aging, how<br />
much money isn’t real (over charges),<br />
how much is disputed and will never<br />
be paid, the toll on so many slow pay<br />
accounts where true credit has been<br />
ignored, etc.<br />
If solid credit, policies and procedures are<br />
in place at your company, the questions<br />
regarding collection calls come easy.<br />
What do you do when a customer says<br />
that they need the paperwork sent again<br />
First, review who gets it and how. Is<br />
there a better way Track this weekly<br />
with your contact until your customer<br />
knows that you are going to make sure<br />
the paperwork gets there. Over the next<br />
few weeks, your questions should be:<br />
“Did you get the paperwork” and “Is<br />
everything ok”.<br />
CONTINUED ON PAGE 16<br />
PODIUM | 15
CONTINUED FROM PAGE 15<br />
It’s important, too, that the same person calls each week. Turnover is very hard<br />
in receivables. Jobs should be doable. Many times a collector will be responsible<br />
for so many accounts that the only thing he/she can do is call for the most money<br />
from any category. Ultimately though, time will not be on your side.<br />
“What do I do when I can’t get to the person who approves the check” Is the<br />
account over or under credit limit This will help you determine if the problem is<br />
cash related. Ask yourself, is the money over or under 45 days Go up the ladder<br />
and ask who else you can speak<br />
Why do you continue your<br />
membership in PDA year<br />
after year<br />
“I continue my membership in PDA each<br />
year for the great people to work with and<br />
an opportunity to better the industry.”<br />
– Leon Scott, Hesterman Technical<br />
Services, Inc.<br />
Renew your PDA Membership Today!<br />
with Say, “We very much value<br />
your business, however, I will need<br />
to let management know when the<br />
payment will be sent.” Be flexible<br />
and try to find the middle ground,<br />
then make a decision about the time<br />
line. If you are doing solid credit,<br />
the number of slow-pay and nonpaying<br />
accounts will be minimal. If<br />
an account stops paying and stops<br />
taking calls, then you will need<br />
to use the techniques that outside<br />
collection agencies use.<br />
ATTENDING AN<br />
INDUSTRY<br />
TRADESHOW<br />
Let us know! PDA would love for you to take tradeshow<br />
materials to promote polyurea and PDA. Visit: https://www.<br />
pda-online.org/pda_news/events.asp or e-mail Erin at<br />
erin@robstan.com to let us know you are attending!<br />
POLYUREA<br />
APPLICATOR SPRAY COURSE<br />
<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong><br />
GET THE EDGE ON YOUR COMPETITION. 2009 DATES:<br />
The <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong>’s Applicator<br />
Spray Course is the most comprehensive training in the<br />
polyurea market today. If you’re serious about polyurea,<br />
don’t miss the opportunity to get ahead in the industry!<br />
March 3-6<br />
May 5-8<br />
October 6-9<br />
Location: Houston, Texas<br />
For more information and registration<br />
please visit PDA’s website:<br />
www.pda-online.org or call 816.221.0777<br />
PODIUM | 16
POLYUREA FAQs<br />
PDA’s FAQ Section…Did you know<br />
We would like to use polyurea for the temporary repair of<br />
a diesel tank. The tank is old and corroded but our clients<br />
would like a further two year life. The tank had been pressure<br />
blasted and is now free of rust. Would a polyurea product seal<br />
be able to stop leakages Are there any guarantees normally<br />
offered<br />
Answer: It is possible that a polyurea system could provide the<br />
proper containment for this type of application. It would be up<br />
to the individual manufacturer to discuss issuance of the warranty.<br />
You should contact manufacturers to discuss this application and<br />
the appropriateness of product use.<br />
We are producing loudspeakers, for use in different fields, like<br />
in installations for stadiums as well as on the road for rock<br />
concerts. We want to use the polyurea as a coating for some<br />
lines of the loudspeakers; with waterproof and elastic being<br />
the main benefits. The main topics of inerest were: What is<br />
the right way to apply the material in concerns of primer, and<br />
which material to be used What is the minumim thickness<br />
the material needs to be applied to make a waterproof<br />
coating What were the tolerancs of the thickness that can<br />
be achieved We would need rather tight tolerances, since the<br />
mechanical parts for combining the single cabinets to arrays<br />
need to be applied on top of the coating, and the interaction<br />
of the machanic need to be secured in all cases over along<br />
time.<br />
Answer: We are aware of polyurea that has been applied to<br />
speakers and outdoor equipment for the Olymipcs and concerts.<br />
The application of fast-set (10 second gel time) polyurea does<br />
require the use of specialized equipment and trained applicators.<br />
Theis type of polyurea is typically applied at between 0.015 to<br />
0.200 inches thick and can be applied over wood with or without<br />
a primer. A trained applicator willknow how and what type of<br />
polyurea/primer to use for this application. Contact a system<br />
suppliers in the PDA member directory and they can help you<br />
answer more questions about polyurea products.<br />
In coating new concrete with polyureas, which is the best<br />
type of primer to use - MDI based, epoxy or other<br />
Answer: Most products manufacturers have recommended<br />
primers for different application conditions. There may not<br />
be a “best” primer for use with polyurea systems by rather a<br />
primer suitable for use in your specific application conditions.<br />
Many times concrete substrate requires some additional<br />
enhancement, such as densifying, surface strengthening, cavity<br />
filling, or other aspects. These enhancements may sometimes<br />
be accomplished with a primer. There are certainly occassions<br />
when epoxy may be the proper selection and others when a<br />
MDI based primer is preferable. Again, these decisions should<br />
be driven by collabroration with the polyurea manufacturer in<br />
reference to specific application. These topics are covered in the<br />
Surface Prep Course - Concrete. Please see PDA’s Educational<br />
Course offerings for more information on this and other polyurea<br />
courses.<br />
Is it possible to spray polyurea or foam to the side of a rock<br />
mountain to stop minor rock slides and how What about<br />
landscaping for homes on dirt or planted soil to help them<br />
from sliding<br />
Answer: Spray polyureas follow the contours of the substrate,<br />
and it will be dificult to creat a continuous layer over a rocky<br />
area, Spray foam with a polyurea topcoat would be a better<br />
combination to use along with some engineering designs to creat<br />
overlay that is properly anchored. Additionally, use of geotextile<br />
coated with polyurea can be made for soil stabilization. It<br />
requires some mechanical anchoring, but generally rock/earthen<br />
disruptions and slides are the result of water erosion and geomembrane<br />
systems can create alternate watershed dynamics.<br />
PDA APPAREL<br />
ON SALE NOW!<br />
Show your support for PDA by<br />
wearing PDA apparel! Get excited<br />
for summer and take advantage of<br />
these low prices for a limited time.<br />
Please contact PDA Headquarters<br />
at 816.221.0777 to order.<br />
Wear our stylish 100% cotton<br />
golf shirt.<br />
Was $39.99<br />
Now $24.99!<br />
Wear our 100% cotton twill<br />
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PODIUM | 17
Displaying the<br />
Phantastic World<br />
of <strong>Polyurea</strong><br />
<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong><br />
Europe Hosts Third Annual Conference<br />
The third edition of the <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong> (PDA Europe) annual<br />
conference, named “Displaying the Phantastic World of <strong>Polyurea</strong>,” will take place<br />
November 16-18, 2009 at Phantasialand in Brühl (near Köln), Germany.<br />
PDA Europe’s 2009 Annual Conference is where all stages of the polyurea industry meet<br />
to discuss the current technical issues and market trends. The conference agenda, which<br />
includes presentations, educational courses and live demonstrations, will focus on the<br />
benefits of specifying polyurea systems for a range of applications.<br />
One of the conference highlights will be the extended PDA EUROPE Concrete Surface<br />
Preparation Course. The training committee has been working hard this year to extend<br />
the basic course, given during the PDA Europe Conference 2008, to a 4-hour advanced<br />
course including more details on surface evaluation and preparation techniques supported<br />
by practical demonstrations of which the results will be presented and discussed during<br />
one of the conference presentations. It is a must see for applicators new to the industry<br />
or those fine-tuning their techniques.<br />
Another important topic on the agenda will be the visit of real life polyurea applications used on<br />
Phantasialand attractions showing the robustness and high performance of the technology.<br />
Keep informed on the registration start and call for papers and visit our www.pda-europe.<br />
org website on a regular basis.<br />
Why did you initially join PDA<br />
PDA Europe 2009 Annual Conference<br />
“Displaying the Phantastic World of <strong>Polyurea</strong>,”<br />
Phantasialand – Brühl, Germany<br />
16-18 November 2009<br />
“I joined PDA partly because of project leads and product inquiries from the PDA website.<br />
By networking at our conferences or by contacting other PDA members I have shared<br />
and learned from other member’s experiences as we work together towards a common<br />
goal – polyurea development. I also support the growth of the polyurea industry through<br />
PDA’s training programs. Personally, I enjoy being a part of an association dedicated<br />
to improving the quality of our industry. Where else can you have a direct impact<br />
on improving an industry and being recognized for your contribution The <strong>Polyurea</strong><br />
<strong>Development</strong> <strong>Association</strong>.”<br />
– Rob Loomis, PDA Past President, Williamette Valley Company<br />
PDA EUROPE BOARD OF DIRECTORS<br />
President 2009<br />
Bernd Dietz<br />
Rema Tip Top<br />
Bernd.Dietz@tiptop.de<br />
Past President<br />
Marc Broekaert<br />
Huntsman<br />
marc_broekaert@huntsman.com<br />
Treasurer<br />
Marc Moerman<br />
ALBEMARLE<br />
marc.moerman@albemarle.com<br />
President-elect<br />
Karl H. Wührer<br />
Bayer MaterialScience AG<br />
karl-heinrich.wuehrer@bayermaterialscience.com<br />
MEMBERS<br />
Werner Bertleff<br />
BASF<br />
werner.bertleff@basf.com<br />
Romuald Bartczak<br />
Flexguard<br />
romuald@flexguard.be<br />
Alain Descampe<br />
Imexfa sa<br />
a.descampe@imexfa.be<br />
Alain van Oorsouw<br />
Elastogran<br />
alain.vanoorsouw@elastogran.nl<br />
Eliezer Niesensweig<br />
MMSL<br />
eliezer@mmsl.co.il<br />
Gebhard Rauter<br />
FastSetPowerUnits<br />
gebhard@fastsetpowerunits.eu<br />
Stephan Rindfleisch<br />
Graco<br />
Stephan_Rindfleisch@graco.be<br />
Teodoro Du Marteau<br />
Sinitalia<br />
teodoro.dumarteau@sinitalia.com<br />
Alliance Director<br />
Lee Bower<br />
Polyvers<br />
lee@polyvers.com<br />
PDA EUROPE SECRETARIAT<br />
Rachel Barlow<br />
Dana Popp<br />
Françoise Maon<br />
Avenue Marcel Thiry 204, Brussels, Belgium<br />
Tel: +32 2 774 9611<br />
Fax: +32 2 774 9690<br />
E-mail: pda-europe@keleneurope.com<br />
PODIUM | 18
PUBLISHER’S STATEMENT<br />
Podium is published by the<br />
<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong> (PDA),<br />
400 Admiral Boulevard<br />
Kansas City, Missouri 64106<br />
816.221.0777<br />
Editor, Erin Nied<br />
Executive Director, Ken Bowman<br />
E-mail: kenb@robstan.com<br />
Copyright © 2009<br />
<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong><br />
All Rights Reserved<br />
EDITORIAL POLICY<br />
Podium is the official publication of<br />
the <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong>.<br />
The magazine provides a medium for<br />
expressing views and opinions without<br />
approving, disapproving or guaranteeing<br />
the validity or accuracy of any data, claim<br />
or opinion appearing under a byline, or<br />
obtained or quoted from an acknowledged<br />
source. The opinions expressed by<br />
authors do not necessarily reflect the<br />
official views of PDA.<br />
What do you get out<br />
of being a member<br />
in PDA<br />
““From my membership in PDA I<br />
get the opportunity to expand my<br />
understanding and knowledge of<br />
<strong>Polyurea</strong> Coatings. Personally<br />
I like the networking with the<br />
formulators and manufacturers<br />
of <strong>Polyurea</strong>. Year after year I<br />
continue my membership in PDA<br />
to help with the promotion and<br />
development of <strong>Polyurea</strong> and<br />
Urethanes.”<br />
– Dan Canavan III,<br />
D.B. Becker Co., Inc.<br />
Don’t forget to<br />
renew your PDA<br />
membership for<br />
the 2009 year!<br />
2009-2010<br />
CALENDAR OF EVENTS<br />
April 2009<br />
22-24<br />
International Concrete Repair Institute<br />
Spring 2009 Conference<br />
Hilton Minneapolis, Minneapolis, MN<br />
www.icri.org<br />
30-2<br />
AIA<br />
Moscone Center, San Francisco, CA<br />
www.aiaconvention.com<br />
JUNE 2009<br />
8-12<br />
MegaRust 2009<br />
Norfolk Marriott Waterside, Norfolk, VA<br />
www.nstcenter.com<br />
16-19<br />
Construct 2009<br />
Indiana Convention Center, Indianapolis, IN<br />
www.constructshow.com<br />
OCTOBER 2009<br />
10-14<br />
WEFTEC 2009<br />
Orange County Convention Center Orlando, Florida<br />
www.weftec.org<br />
NOVEMBER 2009<br />
16-18<br />
PDA Europe 2009 Annual Conference<br />
Phantasialand in Brühl (near Köln), Germany<br />
www.pda-europe.org<br />
FEBRUARY 2010<br />
7-10<br />
PACE 2010<br />
Phoenix Convention Center, Phoenix, AZ<br />
www.pace2010.com<br />
March 2010<br />
14-18<br />
NACE - CORROSION 2010 Conference & Expo<br />
San Antonio, TX<br />
www.nace.org<br />
21-23<br />
NPRA 2010 Annual Conference<br />
Marriott Rivercenter, San Antonio, TX<br />
www.npradc.org<br />
October 2010<br />
2-6<br />
WEFTEC 2010<br />
Ernest N. Morial Convention Center,<br />
New Orleans, LA<br />
www.weftec.org<br />
PODIUM | 19