21.01.2015 Views

podium - Polyurea Development Association

podium - Polyurea Development Association

podium - Polyurea Development Association

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

PODIUMV O<br />

POLYUREA DEVELOPMENT ASSOCIATION<br />

L . 1 0 , N O . 1<br />

Keynote speaker Dr. Albert Bates, Profit Planning Group, spoke<br />

about, “How to Become More Profitable,” gave attendees<br />

momentum the rest of the conference with his enthusiasm,<br />

kicked off the General Session!<br />

PDA attendees take advantage of networking with the exhibitors<br />

at the Opening Reception, breaks and lunch.<br />

Weibo Huang, Qingdao Technological University gave his project<br />

showcase presentation on “<strong>Polyurea</strong> in China.”<br />

IN THIS ISSUE<br />

1 PDA’s 2009 Annual<br />

Conference –<br />

Industry Success<br />

4 President’s Message –<br />

“Pay It Forward”<br />

by Don Dancey<br />

6 Case Study –<br />

Project Showcases<br />

from the 2009 Annual<br />

Conferences<br />

14 BUSINESS: Get Your<br />

Collections under<br />

Control<br />

18 PDA Europe 2009<br />

Annual Conference –<br />

Displaying the<br />

Phantastic World of<br />

<strong>Polyurea</strong><br />

PDA’s 10th Annual Conference<br />

a Huge SUCCESS!<br />

PDA 2009 Annual Conference<br />

January 20-23, 2009<br />

Embassy Suites – Albuquerque<br />

Albuquerque, New Mexico<br />

PDA’s 10th Annual Conference was<br />

an Industry Success! The conference<br />

theme, “Get Your Mix on Route 66,”<br />

was put into action as the attendees<br />

had the opportunity to learn from<br />

case studies of projects incorporating polyurea,<br />

sessions focusing on construction specifications<br />

and new technologies.<br />

Keynote speaker, Dr. Albert Bates, Profit<br />

Planning Group, spoke about, “How to Become<br />

More Profitable,” gave attendees momentum<br />

the rest of the conference with his enthusiasm!<br />

For the third year attendees could choose a track<br />

session meant to fit their specific membership<br />

CONTINUED ON PAGE 2<br />

PODIUM | 1


Get Your Mix On Route 66 • January 20-23, 2008 • Embassy Suites Albuquerque<br />

Immediate Past President,<br />

Lee Hanson, The Hanson<br />

Group, welcomes all<br />

the attendees to the<br />

10th Anniversary PDA<br />

Conference. Thanks for<br />

all your hard work last<br />

year Lee!<br />

CONTINUED FROM PAGE 1<br />

category and precise presentations that<br />

appeal to their needs.<br />

NEW THIS YEAR! PDA introduced<br />

“Project Showcase Presentations” from<br />

four different companies. Each company<br />

created two showcase boards about a case<br />

study and presented to the attendees in<br />

small groups. This gave attendees more<br />

one-on-one time to ask questions and learn<br />

from the presenters. The case studies can<br />

be found later in this issue!<br />

Weibo Huang, Qingdao Technological University presented a gift from<br />

China to PDA President, Don Dancey, Innovative Painting & Waterproofing.<br />

PDA again offered the course, “Introduction<br />

to <strong>Polyurea</strong>” which is geared at educating new users of the technology in addition<br />

to providing more information to engineers and specifiers. Appearing for its<br />

fourth year in PDA’s educational line up was the course, “Surface Preparation.”<br />

This four-hour course was designed to train applicators the proper methods of<br />

preparing all types of surfaces prior to the application of polyurea. Both of these<br />

courses were well attended.<br />

The 5th Annual PDA Awards Banquet was celebrated with a sumptuous meal,<br />

awards presentation and a commemorative recap of PDA’s 10 years of success by<br />

Executive Director, Ken Bowman.<br />

Bernd Dietz, REMA TIP TOP GmbH (PDA Europe President), Hubert<br />

Tomz, Hercules GMBH, John Turnour, Rebus Inc. and Gebhard Rauter,<br />

Fastsetpowerunits, catch up at Wednesday Night’s Opening Reception.<br />

CONTINUED ON PAGE 3<br />

2009 ANNUAL CONFERENCE SPONSORS<br />

The <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong> appreciates the support of our members.<br />

Their generous support enables the <strong>Association</strong> to keep meeting registration fees<br />

at a reasonable rate at the same time allowing us to present a quality program.<br />

Thank you to the following companies for<br />

their support.<br />

BASF Corporation<br />

CoatingsPro Magazine<br />

Polyvers International<br />

Primeaux Associates, LLC<br />

SSPC<br />

VersaFlex Inc.<br />

Howard Osborne, VersaFlex Incorporated, Bill Shoup, SSPC and Ken<br />

Bowman, PDA Headquarters enjoy Wednesday’s Opening Reception with<br />

cocktails and appetizers!<br />

Steven Reinstadtler, Bayer MaterialScience LLC, presented his case<br />

study on “Polyaspartic Coating Over Decorative Concrete at Ave Maria<br />

University” during Thursday’s Project Showcase Presentations.<br />

PODIUM | 2


Get Your Mix On Route 66 • January 20-23, 2008 • Embassy Suites Albuquerque<br />

CONTINUED FROM PAGE 2<br />

All in all, PDA’s 10th Annual Conference was a huge success. The conference<br />

proceeding link is available for all PDA members in the ‘members only’ section<br />

on the website. We hope to have back everyone who<br />

attended this year and help us spread the word to make<br />

this conference even bigger and better next year! PDA<br />

would also like to thank the Program Committee and<br />

Attendees for making this Conference such a huge<br />

success!<br />

PDA President, Don Dancey<br />

Innovative Painting &<br />

Waterproofing, encourages<br />

all attendees to get involved<br />

with PDA and to promote the<br />

industry!<br />

2009 ANNUAL CONFERENCE<br />

EXHIBITORS<br />

Thank you to the following companies for their support.<br />

CHLOR RID International, Inc.<br />

Clariant Corporation<br />

CoatingsPro Magazine<br />

Gama Machinery USA, Inc.<br />

Graco Inc.<br />

J. Calman Industries LLC<br />

Polycoat Products<br />

Specialty Products, Inc.<br />

SSPC: The Society for<br />

Protective Coatings<br />

The Hanson Group, LLC<br />

The Sherwin-Williams<br />

Company<br />

A big thank you to PDA’s 2008-2009 leadership!<br />

PDA attendees overall found the conference to be a success, especially the networking events!<br />

What are the best benefits you receive<br />

from PDA Membership<br />

“As a member in PDA the single best benefit I get from<br />

my membership is early awareness of market trends and<br />

developments. I also get great benefits from networking/meeting<br />

the right people; I support an emerging technology, continue my<br />

education, learn about successes and failures, and contribute<br />

to the growth of the industry. I continue my membership in<br />

PDA year after year because I support the growth of polyurea<br />

technology and to help PDA being the ONE source for any<br />

question pertaining to polyurea.”<br />

– Christiane Hackl, BASF Corporation<br />

PODIUM | 3


Conference –<br />

Register now!<br />

8 Case Study -<br />

beijing Olympic<br />

Stadiums<br />

Global <strong>Polyurea</strong><br />

for Purchase!<br />

PRESIDENT’S MESSAGE<br />

“Pay It Forward”<br />

Don Dancey<br />

Innovating Painting &<br />

Waterproofing<br />

Brea, CA<br />

First and foremost I would like to thank everybody<br />

that attended the New Mexico convention. The<br />

overall content was excellent, and I feel our<br />

program committee and the Robstan group did a<br />

tremendous job.<br />

Since, I have spent numerous hours on various web<br />

sites chatting about polyurea, and I have used this as a<br />

method to further educate myself, and hopefully others.<br />

This interaction has lead me to the topic of my goal as<br />

President of PDA 2009.<br />

“Pay It Forward”<br />

Successful installations are good for the industry<br />

because we all benefit from the positive recognition.<br />

The “bad jobs” either improperly installed, or a failure of the system, challenges<br />

what we preach about <strong>Polyurea</strong>s world wide benefits.<br />

This falls in line with the “Pay It Forward” process. What this entails is that the<br />

success and failure’s of the system influence not just the company involved, but<br />

the entire industry. As a result by helping out our competitors with advice to enable<br />

success, polyurea will continue to grow as a necessary industry, and lead to more<br />

jobs down the line.<br />

As a win-win situation for anyone using polyurea, I urge us to educate one another,<br />

and continue to expand our ever growing industry.<br />

Good luck, help out a friend.<br />

Don Dancey<br />

PDA – President 2009-2010<br />

ADVERTISE IN THE PODIUM!!<br />

In past issues of the Podium many companies<br />

have taken advantage of advertising. Our<br />

Podium new design is attracting more and<br />

more people to read our publication daily!<br />

Here are our new ad rates:<br />

1 page, 4 color ad = $600<br />

½ page, 4 color ad = $350<br />

¼ page, 4 color ad = $250<br />

P O L Y U R E A D E V E L O P M E N T A S O C I A T I O N<br />

If you would like to advertise in the 2nd<br />

quarter issue of 2009 please contact us<br />

ASAP! If you have any questions, please contact Erin Nied at<br />

PDA headquarters: 816.221.0777 or erin@robstan.com.<br />

HELP US HELP YOU! Take advantage of your PDA membership and<br />

send us your case studies! This is free PR and advertising for your company and<br />

your products. We would love to publish your case study in the next and future<br />

issues of the Podium. If you would like to submit a case study (or press release<br />

or anything pertaining to our industry) for our 4th quarter issue of 2008, please<br />

send it to Erin Nied at erin@robstan.com.<br />

IN THIS ISSUE<br />

1 PDA’s 2009 Annual<br />

6 President’s me sage<br />

<strong>Polyurea</strong> in 2008<br />

12 The Study of the<br />

Industry – Available<br />

15 2nd Su ce sful<br />

PDA Europe Annual<br />

Conference<br />

P<br />

P O D I U M<br />

REGISTER NOW FOR<br />

PDA’S 10TH ANNUAL CONFERENCE!<br />

PDA 2009 ANNUAL CONFERENCE<br />

JANUARy 20-23, 2009<br />

EmbASSy SUITES – ALbUqUERqUE<br />

ALbUqUERqUE, NEW mExICO<br />

DA’s 10th Annual Conference is only<br />

a few weeks away! Don’t mi s your<br />

chance to network with industry<br />

peers for four days! This is a perfect<br />

opportunity for you to meet face to<br />

face with potential customers and busine s<br />

clients. You wi l have plenty of chances<br />

to network at our Opening Reception,<br />

Continental Breakfasts, Lunches, Co fee<br />

Breaks and the Annual Awards Banquet.<br />

CONTINUED ON PAGE 2<br />

VOL. 9, NO. 4 | FOURTH QUARTER 2008<br />

CLICk HERE<br />

to REGISTER NOW or see Pages 18-21!<br />

PODIUM | FOURTH QUARTER 2 08 | 1<br />

BOARD OF<br />

DIRECTORS<br />

Congratulations PDA 2009-2010<br />

Board of Directors!!<br />

PRESIDENT<br />

Don Dancey<br />

Innovative Painting &<br />

Waterproofing<br />

714.257.0200<br />

don@waterproofingcontractor.com<br />

PRESIDENT ELECT<br />

John Turnour<br />

Rebus, Inc<br />

610.497.4710<br />

jturnour@rebusinc.net<br />

SECRETARY-TREASURER<br />

Christiane Hackl<br />

BASF Corporation<br />

973.245.6525<br />

christiane.hackl@basf.com<br />

IMMEDIATE PAST PRESIDENT<br />

Lee Hanson<br />

The Hanson Group, LLC<br />

770.495.9554<br />

lhanson@hansonco.net<br />

DIRECTORS<br />

Kelin Bower<br />

PolyVers International<br />

713.466.4988<br />

kelin@polyvers.com<br />

Alan Brown<br />

Polycoat Products<br />

562.802.8834<br />

alan@polycoatusa.com<br />

Dan Canavan III<br />

D.B. Becker Co., Inc.<br />

908.730.6010<br />

dtcanavan3@dbbecker.com<br />

Kyle Flanagan<br />

The Flanagan Corporation<br />

949.838.5541<br />

flanagancorp@sbcglobal.net<br />

Lou Frank<br />

Lou Frank Consulting, Inc.<br />

619.823.6600<br />

lou@loufrank.com<br />

Jackie Johnson<br />

3M/Bondo Corporation<br />

404.696.2730<br />

jcjohnson@mmm.com<br />

Jay Johnston<br />

Bayer MaterialScience<br />

412.777.2512<br />

jay.johnston@bayerbms.com<br />

Dudley Primeaux<br />

Primeaux Associates, LLC<br />

512.461.5023<br />

polyurea@flash.net<br />

John Tate<br />

Graco, Inc.<br />

612.623.6078<br />

john_c_tate@graco.com<br />

INTERNATIONAL DIRECTORS<br />

Bernd Dietz<br />

REMA TIP TOP GmbH<br />

498121707255<br />

bernd.dietz@tiptop.de<br />

Weibo Huang<br />

Qingdao Technological University<br />

86-532-85071275<br />

spua@163.com<br />

Tony LaGrange<br />

Quantum Technical Services, Ltd.<br />

780.454.9166<br />

tony@quantumchemical.com<br />

ALLIANCE DIRECTOR<br />

Lee Bower<br />

PolyVers International<br />

713.466.4988<br />

lee@polyvers.com<br />

PODIUM | 4


Consultant<br />

Abbott Consulting and Coating<br />

Inspections<br />

Benjy Abbott<br />

5724 Smith Lake Dam Rd.<br />

Jasper, AL 35504 USA<br />

205.717.0292<br />

babbott@abbottcoatinginspections.com<br />

Southwest Polycoat<br />

Dave Gonzalez<br />

20719 Henry Ave.<br />

Lago Vista, TX 78645 USA<br />

512.494.4121<br />

davegonzalez57@yahoo.com<br />

Contractor/Applicator<br />

AIM Specialty Coatings<br />

Shaun Fuller<br />

1826 Bickford Ave.<br />

Snohomish, WA 98290 USA<br />

360.568.3720<br />

shaunf@aimspecialtycoatings.com<br />

BBL Falcon Industries, Ltd.<br />

Shirley Christensen<br />

214 West Texas Ave., Ste 302<br />

Midland, TX 79702 USA<br />

817.251.0525<br />

schristensen@bblfalcon.com<br />

E.B. Miller Contracting, Inc.<br />

Jennifer Miller<br />

1701 Mills Avenue<br />

Cincinnati, OH 45212 USA<br />

513.531.7030<br />

jmiller@ebmiller.com<br />

J.P. Rodriguez, Inc.<br />

Joe Rodriguez<br />

1431 Truman Street<br />

San Fernando, CA 91340 USA<br />

818.898.3206<br />

jpr@jprodriguez.com<br />

Maximum Coatings<br />

Len Padgham<br />

1096-4 St.<br />

Nisku, AL T9E 7T8 Canada<br />

lenpadgham@hotmail.com<br />

Revolution Coatings with LINE-X<br />

Mike Shipstead<br />

2351 De La Cruz Blvd<br />

Santa Clara, CA 95050 USA<br />

650.906.7609<br />

mshipstead@gmail.com<br />

UFON NANO-CHEMICAL CORP.<br />

Jeff Yang<br />

8F., No. 2, Lane 348, Sec. 2, Jhongshan<br />

Road<br />

Jhonghe City, Taipei County 235,<br />

Taiwan, R.O.C.<br />

jeff.yang@pentens.com.tw<br />

Unicoat Asia Company Limited<br />

Somchart Hongsirikarn<br />

87/2 Moo 11 Tanasith Road<br />

Bangplee, Samutprakarn, 10540<br />

Thailand<br />

662.750.6804<br />

somchart@unicoat.com<br />

Don’t forget to renew your PDA<br />

membership for the 2009 year!<br />

Universal Global Coatings<br />

Ric Bisbee<br />

60 W Baseline Rd, Ste 103<br />

Mesa, AZ 85210 USA<br />

ric.ugcoatings@yahoo.com<br />

Western States Roofing &<br />

Waterproofing<br />

Shawn Reeves<br />

18605 Parthenia St.<br />

Northridge, CA 91324 USA<br />

818.718.0770<br />

phdnroofing@aol.com<br />

Formulator/System Supplier<br />

Clariant Corporation<br />

Timothy Reilly<br />

500 Washington Street<br />

Coventry, RI 02816 USA<br />

401.823.2444<br />

timothy.reilly@clariant.com<br />

SWD Polyurethane Shanghai Co.,<br />

Ltd.<br />

Xiao Min He<br />

135 Xiqing Rd.<br />

Qingpu District, Shanghai, 201700 P.R.<br />

China<br />

swdurethane1969@163.com<br />

Independent Sales Representative<br />

Lou Frank Consulting, Inc.<br />

Lou Frank<br />

2367 Romney Rd.<br />

San Diego, CA 92109 USA<br />

619.823.6600<br />

lou@loufrank.com<br />

How does membership in PDA help to expand the polyurea industry<br />

“The available PDA reference materials and training courses provide necessary tools for the<br />

expansion of our industry. Also, networking with key industry professionals is one of the biggest<br />

benefits of PDA membership. I believe the recognition from our members being dedicated to the<br />

polyurea industry is also important to the expansion. As a company dedicated to the polyurea<br />

industry, it is important for us to be involved in the only association dedicated to polyurea. PDA has<br />

done a lot to promote polyurea since its inception. The focuses on training, application materials,<br />

health & safety, industry promotion and networking have been very beneficial to grow the industry<br />

and keep the technology consistent.”<br />

– – Murph Mahaffey, PDA Past President<br />

PODIUM | 5


CASE STUDY<br />

Bayer MaterialScience<br />

After <strong>Polyurea</strong> Application<br />

PODIUM | 6


CASE STUDY<br />

Bayer MaterialScience<br />

PODIUM | 7


CASE STUDY<br />

CoatingsPro Magazine<br />

PODIUM | 8


CASE STUDY<br />

CoatingsPro Magazine<br />

PODIUM | 9


CASE STUDY<br />

Hercules GmbH<br />

PODIUM | 10


CASE STUDY<br />

Hercules GmbH<br />

PODIUM | 11


CASE STUDY<br />

Quindao Technological University<br />

PODIUM | 12


CASE STUDY<br />

Quindao Technological University<br />

PODIUM | 13


PDA BUSINESS<br />

Get Your Collections under Control<br />

If growing your business is a priority, getting accounts receivable and collections<br />

under control is a requirement<br />

By: Barbara Font, Profiles International Inc<br />

Accounts Receivable (A/R) plays a<br />

direct role in growing your business<br />

and collection calls make sure that<br />

there is money available to make<br />

growth happen.<br />

What if the customer says that they need<br />

the paperwork resent (again) or what<br />

if you can’t get to the person who has<br />

the authority to approve and/or sign<br />

the check These questions are easily<br />

answered, but first it is important to<br />

realize that the collection call is the final<br />

interaction on any particular invoice and<br />

that payment should immediately follow.<br />

Every interaction before the invoice is<br />

generated is relevant to the collection call<br />

being a success. If this isn’t the case (your<br />

aging will tell you immediately) then<br />

you will have to look at your company<br />

in a different light, from the collection<br />

call backward. If you break your aging<br />

into numbers, how many accounts, how<br />

many accounts past due, how many short<br />

paid invoices, how many disputes, how<br />

many out of business, how many on<br />

payment schedules, you will see every<br />

problem in your company. If you fix them<br />

all, you will join the companies that are<br />

most profitable in our industry. Briefly,<br />

the areas most related to the success of<br />

collection calls are:<br />

1. Credit<br />

2. Policies and Procedures<br />

3. Accountability<br />

Credit<br />

Credit analysis is the single most<br />

important tool used in making collection<br />

calls. The closer your collector connects<br />

credit to the account, the better<br />

understanding he or she will have of<br />

turning money. Unfortunately, our<br />

industry continues to pay a high price by<br />

either not completeing adequate credit<br />

(where actual flexible credit limits are<br />

set based on real numbers) or by not<br />

having credit relevant at the collector<br />

level. Discussions about a customer’s<br />

ability to pay still focus inappropriately<br />

on how long they’ve been in business,<br />

how long they’ve done business with us,<br />

or this favorite “this has the potential to<br />

be a million dollar customer- don’t ask<br />

them for credit information.” Here’s an<br />

exchange of e-mails from a salesperson<br />

to the credit department over a period of<br />

a few months.<br />

Salesperson: “Please don’t put a credit<br />

hold on this customer. They are a<br />

potential three million dollar customer!!!<br />

They need to try us first. This is a critical<br />

time for them!”<br />

A couple months later…..<br />

Credit Analyst: “The phone numbers are<br />

invalid and we can’t locate them. Please<br />

advise.”<br />

Sales Person: “I haven’t heard from them<br />

in a while. Sorry I can’t help you more.”<br />

Final Status: Account out of business.<br />

Sent to collections.<br />

Bottom line is that companies extend<br />

unsecured credit. If you don’t have an<br />

idea of a customer’s ability to pay up<br />

front and you don’t evaluate regularly or<br />

update the information when the average<br />

day to pay increases, then you never<br />

directly talk about what is wrong and you<br />

never have the chance to help a customer<br />

through actual cash flow problems. This<br />

approach usually guarantees that by the<br />

time you know there is real trouble, it is<br />

too late to do anything. Assume for the<br />

sake of this article that you have solid<br />

credit in place and that the credit limit<br />

shows on the aging as well as on the<br />

computer when your collectors makes<br />

their collection calls.<br />

Policies and Procedures<br />

Your policies and procedures should be<br />

clearly defined, make sense according<br />

to numbers and be followed by all<br />

employees. If something isn’t working,<br />

there should be a discussion and changes<br />

made so that exceptions don’t come to<br />

define policy. This is a department that<br />

can be easily analyzed.<br />

Take your aging and start counting. How<br />

many customers do you have on the books<br />

today How many have monies past due<br />

30 days, 45 days, 60 days and 90 days<br />

What is this in terms of percentages<br />

Your aging should split the 30-60 day<br />

category into two categories, 30-45 and<br />

46-60. Why Because it matters where<br />

the money sits, below 45 or above 45.<br />

How many accounts have all their<br />

money past due 45 days, 60 days or 90<br />

days How many have rate disputes<br />

How many have claims How many<br />

invoices are more than a year old How<br />

many accounts carry credits only And<br />

do you use these credits in your overall<br />

evaluation of the aging How many<br />

accounts has the collector forwarded out<br />

to other departments or managers for<br />

advisement but has not heard back or has<br />

been given advisement that does not fix<br />

the account All of these numbers will<br />

tell you what is wrong.<br />

The main point here is that if a collector<br />

picks up the phone and makes a call, but<br />

cannot conclude the call with payment<br />

information because of problems that have<br />

CONTINUED ON PAGE 15<br />

PODIUM | 14


CONTINUED FROM PAGE 14<br />

not been fixed, then the collector’s next<br />

several minutes are spent trying to deal<br />

with what is wrong with that account. And<br />

if most of the accounts have problems, then<br />

accounts receivable becomes somewhat of<br />

a tidal wave of problems.<br />

Now look again at your aging (or if<br />

collectors use the computer screen to<br />

start a collection call look at that.) Next,<br />

look at your watch or a clock. Last, pick<br />

up your arm and put it to your ear. Those<br />

three items – the aging, the clock, and<br />

the motion of putting a phone to your ear<br />

in repetition – will determine both the<br />

success of the collection team as well as<br />

the expense of operating the credit and<br />

collection department. Once you get to<br />

250 accounts or thereabout, you will<br />

need a full time collector to adequately<br />

handle your accounts.<br />

Remember, too, that overspending can<br />

also be a problem in A/R. If you are<br />

adding collectors because problems<br />

are not resolved and the aging keeps<br />

building, this is a mistake too. It matters<br />

how much the department costs.<br />

If you have a manager over your money<br />

who does not define the department in<br />

terms of problems, cost, solutions and<br />

numbers, then you better be aware of the<br />

costs and numbers yourself.<br />

Making the Call<br />

The information the collector should<br />

have available immediately before<br />

placing a call is:<br />

• Name, billing address, phone, fax,<br />

e-mail address<br />

• Contact information for accounts<br />

payable, controller or chief financial<br />

officer and President<br />

• Credit limit and what it is based on<br />

• Invoice numbers, date of shipments<br />

and age of invoices (late billing<br />

can be a relevant factor here when<br />

collecting)<br />

• Date and amount of last payment<br />

• Average Days To Pay (minus any<br />

dispute or incorrect billing info that<br />

may falsely skew the number)<br />

• Notes/Comments from the last call or<br />

e-mail, preferably rolling notes<br />

There are a number of ways accounts<br />

can be broken into different categories<br />

for making calls, ie, by alpha, stations,<br />

or salespeople. However, it still comes<br />

down to making the calls, documenting<br />

the interaction, taking care of any<br />

problems or errors quickly so that turn<br />

around time is not affected and getting<br />

the money in. The number of calls should<br />

be tracked daily and problems identified<br />

and categorized in order of descending<br />

frequency so that issues are addressed and<br />

solved. The 90-day plus should be under<br />

1 percent and the 60 day plus should be<br />

under 2 percent. Money needs to turn<br />

before 45 days. Most profit margins are<br />

too small to allow us to carry money or<br />

even worse lose money to bad debt.<br />

The first call should be made at 30 days.<br />

It is a courtesy call to ensure that your<br />

customer has the bill, that the bill is<br />

correct, and to find out when the bill will<br />

be paid. The collector notes ability to<br />

pay by connecting the credit limit to the<br />

call and can even say for example, “Mr<br />

Smith, as you know your credit limit<br />

with our company is $10,000 and there is<br />

currently $20,000 on the books. You can<br />

be over credit limit as we are flexible and<br />

very much want your business, however,<br />

I have two invoices at 36 days. Can you<br />

get those out to me this week”<br />

The main point here is to let a customer<br />

know he can be over credit limit,<br />

however, he can not be over credit limit<br />

and past 40 days. If a company allows a<br />

customer to be significantly over credit<br />

limit and allows the invoices to roll past<br />

60+ days and worse, then it should come<br />

as no surprise when that customer cannot<br />

pay in a timely manner. We are part of<br />

the accountability factor. If we allow it<br />

to happen, we are responsible for putting<br />

the customer into cash flow back to us.<br />

Accountability<br />

One of the most underestimated factors<br />

in turning money in receivables is<br />

consistent attention to every customer<br />

regarding every invoice. Customers<br />

who are contacted like clockwork, held<br />

within flexible credit terms and treated<br />

with great kindness and courtesy pay<br />

like clockwork. Once this is not the<br />

case, then any factor (their customer<br />

doesn’t pay them, you get them on a<br />

payment schedule and they start missing<br />

payments, their credit takes a dive etc)<br />

can result in disaster. If an account ages<br />

past 45 days, a manager or supervisor<br />

can make the next call. If this doesn’t<br />

work then a decision should be made<br />

once credit is reviewed.<br />

Sales, you ask<br />

What about sales Should sales be<br />

involved Absolutely! However, sales<br />

should be presented with the same facts<br />

from credit along with recent payment<br />

history and involved to the degree that<br />

an agreement about payment is arrived<br />

at and held to.<br />

Accountability in A/R requires<br />

accountability from billing, cash<br />

app, sales, operations, pricing and<br />

management. If accounts age because<br />

decisions are not made regarding writeoffs,<br />

credit or non-payment, it takes no<br />

time at all for A/R to be loaded with<br />

account issues. In addition, it becomes<br />

harder for management to want to know<br />

the truth about what is on the aging, how<br />

much money isn’t real (over charges),<br />

how much is disputed and will never<br />

be paid, the toll on so many slow pay<br />

accounts where true credit has been<br />

ignored, etc.<br />

If solid credit, policies and procedures are<br />

in place at your company, the questions<br />

regarding collection calls come easy.<br />

What do you do when a customer says<br />

that they need the paperwork sent again<br />

First, review who gets it and how. Is<br />

there a better way Track this weekly<br />

with your contact until your customer<br />

knows that you are going to make sure<br />

the paperwork gets there. Over the next<br />

few weeks, your questions should be:<br />

“Did you get the paperwork” and “Is<br />

everything ok”.<br />

CONTINUED ON PAGE 16<br />

PODIUM | 15


CONTINUED FROM PAGE 15<br />

It’s important, too, that the same person calls each week. Turnover is very hard<br />

in receivables. Jobs should be doable. Many times a collector will be responsible<br />

for so many accounts that the only thing he/she can do is call for the most money<br />

from any category. Ultimately though, time will not be on your side.<br />

“What do I do when I can’t get to the person who approves the check” Is the<br />

account over or under credit limit This will help you determine if the problem is<br />

cash related. Ask yourself, is the money over or under 45 days Go up the ladder<br />

and ask who else you can speak<br />

Why do you continue your<br />

membership in PDA year<br />

after year<br />

“I continue my membership in PDA each<br />

year for the great people to work with and<br />

an opportunity to better the industry.”<br />

– Leon Scott, Hesterman Technical<br />

Services, Inc.<br />

Renew your PDA Membership Today!<br />

with Say, “We very much value<br />

your business, however, I will need<br />

to let management know when the<br />

payment will be sent.” Be flexible<br />

and try to find the middle ground,<br />

then make a decision about the time<br />

line. If you are doing solid credit,<br />

the number of slow-pay and nonpaying<br />

accounts will be minimal. If<br />

an account stops paying and stops<br />

taking calls, then you will need<br />

to use the techniques that outside<br />

collection agencies use.<br />

ATTENDING AN<br />

INDUSTRY<br />

TRADESHOW<br />

Let us know! PDA would love for you to take tradeshow<br />

materials to promote polyurea and PDA. Visit: https://www.<br />

pda-online.org/pda_news/events.asp or e-mail Erin at<br />

erin@robstan.com to let us know you are attending!<br />

POLYUREA<br />

APPLICATOR SPRAY COURSE<br />

<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong><br />

GET THE EDGE ON YOUR COMPETITION. 2009 DATES:<br />

The <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong>’s Applicator<br />

Spray Course is the most comprehensive training in the<br />

polyurea market today. If you’re serious about polyurea,<br />

don’t miss the opportunity to get ahead in the industry!<br />

March 3-6<br />

May 5-8<br />

October 6-9<br />

Location: Houston, Texas<br />

For more information and registration<br />

please visit PDA’s website:<br />

www.pda-online.org or call 816.221.0777<br />

PODIUM | 16


POLYUREA FAQs<br />

PDA’s FAQ Section…Did you know<br />

We would like to use polyurea for the temporary repair of<br />

a diesel tank. The tank is old and corroded but our clients<br />

would like a further two year life. The tank had been pressure<br />

blasted and is now free of rust. Would a polyurea product seal<br />

be able to stop leakages Are there any guarantees normally<br />

offered<br />

Answer: It is possible that a polyurea system could provide the<br />

proper containment for this type of application. It would be up<br />

to the individual manufacturer to discuss issuance of the warranty.<br />

You should contact manufacturers to discuss this application and<br />

the appropriateness of product use.<br />

We are producing loudspeakers, for use in different fields, like<br />

in installations for stadiums as well as on the road for rock<br />

concerts. We want to use the polyurea as a coating for some<br />

lines of the loudspeakers; with waterproof and elastic being<br />

the main benefits. The main topics of inerest were: What is<br />

the right way to apply the material in concerns of primer, and<br />

which material to be used What is the minumim thickness<br />

the material needs to be applied to make a waterproof<br />

coating What were the tolerancs of the thickness that can<br />

be achieved We would need rather tight tolerances, since the<br />

mechanical parts for combining the single cabinets to arrays<br />

need to be applied on top of the coating, and the interaction<br />

of the machanic need to be secured in all cases over along<br />

time.<br />

Answer: We are aware of polyurea that has been applied to<br />

speakers and outdoor equipment for the Olymipcs and concerts.<br />

The application of fast-set (10 second gel time) polyurea does<br />

require the use of specialized equipment and trained applicators.<br />

Theis type of polyurea is typically applied at between 0.015 to<br />

0.200 inches thick and can be applied over wood with or without<br />

a primer. A trained applicator willknow how and what type of<br />

polyurea/primer to use for this application. Contact a system<br />

suppliers in the PDA member directory and they can help you<br />

answer more questions about polyurea products.<br />

In coating new concrete with polyureas, which is the best<br />

type of primer to use - MDI based, epoxy or other<br />

Answer: Most products manufacturers have recommended<br />

primers for different application conditions. There may not<br />

be a “best” primer for use with polyurea systems by rather a<br />

primer suitable for use in your specific application conditions.<br />

Many times concrete substrate requires some additional<br />

enhancement, such as densifying, surface strengthening, cavity<br />

filling, or other aspects. These enhancements may sometimes<br />

be accomplished with a primer. There are certainly occassions<br />

when epoxy may be the proper selection and others when a<br />

MDI based primer is preferable. Again, these decisions should<br />

be driven by collabroration with the polyurea manufacturer in<br />

reference to specific application. These topics are covered in the<br />

Surface Prep Course - Concrete. Please see PDA’s Educational<br />

Course offerings for more information on this and other polyurea<br />

courses.<br />

Is it possible to spray polyurea or foam to the side of a rock<br />

mountain to stop minor rock slides and how What about<br />

landscaping for homes on dirt or planted soil to help them<br />

from sliding<br />

Answer: Spray polyureas follow the contours of the substrate,<br />

and it will be dificult to creat a continuous layer over a rocky<br />

area, Spray foam with a polyurea topcoat would be a better<br />

combination to use along with some engineering designs to creat<br />

overlay that is properly anchored. Additionally, use of geotextile<br />

coated with polyurea can be made for soil stabilization. It<br />

requires some mechanical anchoring, but generally rock/earthen<br />

disruptions and slides are the result of water erosion and geomembrane<br />

systems can create alternate watershed dynamics.<br />

PDA APPAREL<br />

ON SALE NOW!<br />

Show your support for PDA by<br />

wearing PDA apparel! Get excited<br />

for summer and take advantage of<br />

these low prices for a limited time.<br />

Please contact PDA Headquarters<br />

at 816.221.0777 to order.<br />

Wear our stylish 100% cotton<br />

golf shirt.<br />

Was $39.99<br />

Now $24.99!<br />

Wear our 100% cotton twill<br />

baseball cap.<br />

Was $24.99<br />

Now $16.99!<br />

PODIUM | 17


Displaying the<br />

Phantastic World<br />

of <strong>Polyurea</strong><br />

<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong><br />

Europe Hosts Third Annual Conference<br />

The third edition of the <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong> (PDA Europe) annual<br />

conference, named “Displaying the Phantastic World of <strong>Polyurea</strong>,” will take place<br />

November 16-18, 2009 at Phantasialand in Brühl (near Köln), Germany.<br />

PDA Europe’s 2009 Annual Conference is where all stages of the polyurea industry meet<br />

to discuss the current technical issues and market trends. The conference agenda, which<br />

includes presentations, educational courses and live demonstrations, will focus on the<br />

benefits of specifying polyurea systems for a range of applications.<br />

One of the conference highlights will be the extended PDA EUROPE Concrete Surface<br />

Preparation Course. The training committee has been working hard this year to extend<br />

the basic course, given during the PDA Europe Conference 2008, to a 4-hour advanced<br />

course including more details on surface evaluation and preparation techniques supported<br />

by practical demonstrations of which the results will be presented and discussed during<br />

one of the conference presentations. It is a must see for applicators new to the industry<br />

or those fine-tuning their techniques.<br />

Another important topic on the agenda will be the visit of real life polyurea applications used on<br />

Phantasialand attractions showing the robustness and high performance of the technology.<br />

Keep informed on the registration start and call for papers and visit our www.pda-europe.<br />

org website on a regular basis.<br />

Why did you initially join PDA<br />

PDA Europe 2009 Annual Conference<br />

“Displaying the Phantastic World of <strong>Polyurea</strong>,”<br />

Phantasialand – Brühl, Germany<br />

16-18 November 2009<br />

“I joined PDA partly because of project leads and product inquiries from the PDA website.<br />

By networking at our conferences or by contacting other PDA members I have shared<br />

and learned from other member’s experiences as we work together towards a common<br />

goal – polyurea development. I also support the growth of the polyurea industry through<br />

PDA’s training programs. Personally, I enjoy being a part of an association dedicated<br />

to improving the quality of our industry. Where else can you have a direct impact<br />

on improving an industry and being recognized for your contribution The <strong>Polyurea</strong><br />

<strong>Development</strong> <strong>Association</strong>.”<br />

– Rob Loomis, PDA Past President, Williamette Valley Company<br />

PDA EUROPE BOARD OF DIRECTORS<br />

President 2009<br />

Bernd Dietz<br />

Rema Tip Top<br />

Bernd.Dietz@tiptop.de<br />

Past President<br />

Marc Broekaert<br />

Huntsman<br />

marc_broekaert@huntsman.com<br />

Treasurer<br />

Marc Moerman<br />

ALBEMARLE<br />

marc.moerman@albemarle.com<br />

President-elect<br />

Karl H. Wührer<br />

Bayer MaterialScience AG<br />

karl-heinrich.wuehrer@bayermaterialscience.com<br />

MEMBERS<br />

Werner Bertleff<br />

BASF<br />

werner.bertleff@basf.com<br />

Romuald Bartczak<br />

Flexguard<br />

romuald@flexguard.be<br />

Alain Descampe<br />

Imexfa sa<br />

a.descampe@imexfa.be<br />

Alain van Oorsouw<br />

Elastogran<br />

alain.vanoorsouw@elastogran.nl<br />

Eliezer Niesensweig<br />

MMSL<br />

eliezer@mmsl.co.il<br />

Gebhard Rauter<br />

FastSetPowerUnits<br />

gebhard@fastsetpowerunits.eu<br />

Stephan Rindfleisch<br />

Graco<br />

Stephan_Rindfleisch@graco.be<br />

Teodoro Du Marteau<br />

Sinitalia<br />

teodoro.dumarteau@sinitalia.com<br />

Alliance Director<br />

Lee Bower<br />

Polyvers<br />

lee@polyvers.com<br />

PDA EUROPE SECRETARIAT<br />

Rachel Barlow<br />

Dana Popp<br />

Françoise Maon<br />

Avenue Marcel Thiry 204, Brussels, Belgium<br />

Tel: +32 2 774 9611<br />

Fax: +32 2 774 9690<br />

E-mail: pda-europe@keleneurope.com<br />

PODIUM | 18


PUBLISHER’S STATEMENT<br />

Podium is published by the<br />

<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong> (PDA),<br />

400 Admiral Boulevard<br />

Kansas City, Missouri 64106<br />

816.221.0777<br />

Editor, Erin Nied<br />

Executive Director, Ken Bowman<br />

E-mail: kenb@robstan.com<br />

Copyright © 2009<br />

<strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong><br />

All Rights Reserved<br />

EDITORIAL POLICY<br />

Podium is the official publication of<br />

the <strong>Polyurea</strong> <strong>Development</strong> <strong>Association</strong>.<br />

The magazine provides a medium for<br />

expressing views and opinions without<br />

approving, disapproving or guaranteeing<br />

the validity or accuracy of any data, claim<br />

or opinion appearing under a byline, or<br />

obtained or quoted from an acknowledged<br />

source. The opinions expressed by<br />

authors do not necessarily reflect the<br />

official views of PDA.<br />

What do you get out<br />

of being a member<br />

in PDA<br />

““From my membership in PDA I<br />

get the opportunity to expand my<br />

understanding and knowledge of<br />

<strong>Polyurea</strong> Coatings. Personally<br />

I like the networking with the<br />

formulators and manufacturers<br />

of <strong>Polyurea</strong>. Year after year I<br />

continue my membership in PDA<br />

to help with the promotion and<br />

development of <strong>Polyurea</strong> and<br />

Urethanes.”<br />

– Dan Canavan III,<br />

D.B. Becker Co., Inc.<br />

Don’t forget to<br />

renew your PDA<br />

membership for<br />

the 2009 year!<br />

2009-2010<br />

CALENDAR OF EVENTS<br />

April 2009<br />

22-24<br />

International Concrete Repair Institute<br />

Spring 2009 Conference<br />

Hilton Minneapolis, Minneapolis, MN<br />

www.icri.org<br />

30-2<br />

AIA<br />

Moscone Center, San Francisco, CA<br />

www.aiaconvention.com<br />

JUNE 2009<br />

8-12<br />

MegaRust 2009<br />

Norfolk Marriott Waterside, Norfolk, VA<br />

www.nstcenter.com<br />

16-19<br />

Construct 2009<br />

Indiana Convention Center, Indianapolis, IN<br />

www.constructshow.com<br />

OCTOBER 2009<br />

10-14<br />

WEFTEC 2009<br />

Orange County Convention Center Orlando, Florida<br />

www.weftec.org<br />

NOVEMBER 2009<br />

16-18<br />

PDA Europe 2009 Annual Conference<br />

Phantasialand in Brühl (near Köln), Germany<br />

www.pda-europe.org<br />

FEBRUARY 2010<br />

7-10<br />

PACE 2010<br />

Phoenix Convention Center, Phoenix, AZ<br />

www.pace2010.com<br />

March 2010<br />

14-18<br />

NACE - CORROSION 2010 Conference & Expo<br />

San Antonio, TX<br />

www.nace.org<br />

21-23<br />

NPRA 2010 Annual Conference<br />

Marriott Rivercenter, San Antonio, TX<br />

www.npradc.org<br />

October 2010<br />

2-6<br />

WEFTEC 2010<br />

Ernest N. Morial Convention Center,<br />

New Orleans, LA<br />

www.weftec.org<br />

PODIUM | 19

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!