Making Use of Organizational Identity - Authentic Organizations

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organization members to surface, put into words, and critically examine their collective beliefs about themselves as a group. An organizational icon can help members recognize, clarify, and articulate otherwise abstract organizational identity beliefs. The icon can help to externalize the organization’s identity, making it easier to examine beliefs and less threatening to discuss them. And, an icon makes it easier to share beliefs about the organization across groups and across time. An organizational icon can help members recognize, clarify, and articulate otherwise abstract organizational identity beliefs. Organizational identity "honors the ineffable" (Albert, 1998, p.3), because members' collective beliefs about what defines their organization elude easy capture and description. The attributes that are central, continuous, and distinguishing of an organization can be difficult to access and to put into words. Thus it can be quite difficult for members to articulate their beliefs through organizational identity claims. Organizational identity beliefs elude easy description when they are habitually taken for granted, held as tacit, or implied rather than regularly attended to and expressed. As Gioia (1998, p. 282) notes, "Organizational identity tends to be tacit knowledge. For that reason it is sometimes inaccessible." Organizational identity beliefs may remain tacit for long stretches of time because the dramatic situations that call for beliefs to be made explicit are infrequent. As Albert & Whetten (1985) explain, issues of organizational identity are salient mostly in times of organizational crisis or profound change. During the regular course of organizational life and outside of these dramatic situations, identity beliefs lie in abeyance, below the surface of collective salience and attention. And, when organization members are “out of practice” at uncovering and calling forth their identity beliefs or at making identity claims, these beliefs can be come all the more difficult to accesses. However, because "symbols carry us beneath the Making Use of OI 10/2006 18
object of surface organizational life, into the underlying value structure and feelings inherently there” (Dandridge, 1983, p.71), symbols can help members excavate deeply held beliefs. Organization members need common lexicon for describing their beliefs so that these beliefs can be shared. Sometimes it is just hard to find the right words, in the right combinations, to articulate deeply held beliefs adequately. Organization members may not have in their common lexicon a word that captures a belief adequately and so they make do with synonyms and combinations of words that approximate but may not fully express their underlying belief. In addition, "the complexity of organizational identity makes a simple statement of identity impossible" (Albert & Whetten, 1985). There are relationships between defining attributes that may be hard to represent verbally. For example, if the organization has a hybrid identity, how are these two different forms expressed in succinct, coherent identity claims (Forman & Pratt, 2000) It is critical that organization members make there tacit knowledge explicit so that all their understanding can be shared (Nonaka, 1994). When identity beliefs are abstract, vague or complicated, organizational identities can be difficult make this knowledge explicit by turning it into effable claims. When organizational members collectively agree on the terms that they use for particular identity attributes, the shared meaning of these words may still be abstract or unclear, and these words may incompletely or inexactly convey what the members intend. What exactly does it mean to be a moral company Does it mean the same to us as it does to you Finally, even with agreement on the terms, it may still be difficult to translate these abstract attributes into behaviors, norms, values, and decisions that are concrete and specific demonstrations of these identity attributes. The task of moving from abstract constructs or attributes to specific behaviors is difficult. Making Use of OI 10/2006 19
Page 1 and 2: Making Use of Organizational Identi
Page 3 and 4: Making Use of Organizational Identi
Page 5 and 6: continually asks itself the Univers
Page 7 and 8: Organization members engage in the
Page 9 and 10: collectively sifting through organi
Page 11 and 12: interpretations help each part of t
Page 13 and 14: Using Symbols to Facilitate Identit
Page 15 and 16: and icon - a character whose person
Page 17: are we as an organization, and how
Page 21 and 22: Through personification, the organi
Page 23 and 24: efforts to articulate the organizat
Page 25 and 26: using organic and quality ingredien
Page 27 and 28: An icon helps members share organiz
Page 29 and 30: expressed in her life story, writte
Page 31 and 32: Additional Value of Using the Icon
Page 33 and 34: members may recognize the content o
Page 35 and 36: organizational identity stays salie
Page 37 and 38: REFERENCES Albert, S. 1988. The def
Page 39 and 40: Fiol, C. M. 1991. Managing culture
Page 41 and 42: Pratt, M. G., & Rafaeli, A. 1997. O

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