NIFRS Equality Scheme & Action Plan. - Northern Ireland Fire ...

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Chapter 7 (Schedule 9 4. (3)(b) ) Timetable for measures we propose in this Equality Scheme 7.1 Appendix 4 outlines our timetable for all measures proposed within this Equality Scheme. The measures outlined in this timetable will be incorporated into our business planning processes. 7.2 This timetable differs from and is in addition to our commitment to developing specific action plans/action measures to address inequalities and further promote equality of opportunity and good relations. We have included in our Equality Scheme a commitment to develop an action plan. Accordingly, this commitment it is listed in the timetable of measures at Appendix 4. For information on these action measures please see above at paragraphs 2.11–2.18. 28
Chapter 8 Our complaints procedure (Schedule 9 10.) 8.1 NIFRS is responsive to the view of members of the public. We will endeavour to resolve all complaints made to us. 8.2 Schedule 9 paragraph 10 of the Act refers to complaints. A person can make a complaint to a public authority if the complainant believes he or she may have been directly affected by an alleged failure of the authority to comply with its approved Equality Scheme. If the complaint has not been resolved within a reasonable timescale, the complaint can be brought to the Equality Commission. 8.3 A person wishing to make a complaint that NIFRS has failed to comply with its approved Equality Scheme should contact the Complaints Officer: Assistant Chief Fire Officer (Community Development) Northern Ireland Fire & Rescue Service Fire & Rescue Service Headquarters 1 Seymour Street Lisburn BT27 4SX Or via email to customerscharter@nifrs.org or alternatively, the complaint can be submitted via the NIFRS website at http://www.nifrs.org/feedback.phpsec=1069 8.4 We will in the first instance acknowledge receipt of a complaint within 5 working days of receipt. 8.5 The Complaints Officer will ensure an internal investigation of the complaint is carried out and will respond substantively to the complainant normally within 15 working days, in keeping with timescales outlined in the NIFRS Citizens Charter. As more complex complaints may take longer to investigate, the complainant will be kept informed during each stage of the investigation of the complaint until the matter has been resolved. We will commit to issuing a response within 1 month of the date of receiving the letter of complaint. Under certain circumstances, if the complexity of the matter requires a longer period, the period for response to the complainant may be extended to 2 months. In those circumstances, the complainant will be advised of the extended period within one month of making the complaint. 8.6 During the process the complainant will kept fully informed of the progress of the investigation into the complaint and of any outcomes. 29
Page 1 and 2: Draft Equality Scheme for Northern
Page 3 and 4: Foreword Section 75 of the Northern
Page 5 and 6: Monitoring and evaluation 25 Chapte
Page 7 and 8: Who we are and what we do Northern
Page 9 and 10: Chapter 2 Our arrangements for asse
Page 11 and 12: the Police Service of Northern Irel
Page 13 and 14: 2.10 NIFRS liaises closely with the
Page 15 and 16: Chapter 3 Our arrangements for cons
Page 17 and 18: If a consultation exercise is to ta
Page 19 and 20: implement the policy and staff memb
Page 21 and 22: Our arrangements for publishing the
Page 23 and 24: opportunities to better promote equ
Page 25 and 26: • We will provide access to copie
Page 27: Access to services 6.6 NIFRS is com
Page 31 and 32: Chapter 9 Publication of our equali
Page 33 and 34: Appendix 1 Northern Ireland Fire &
Page 35 and 36: Appendix 3 List of consultees List
Page 37 and 38: Down’s Syndrome Association Dunga
Page 39 and 40: Royal Society for the Prevention of
Page 41 and 42: Measure Action Taken/ To Be Taken L
Page 43 and 44: Review of monitoring information [4
Page 45 and 46: est to communicate with children an
Page 47 and 48: Work with Trade Unions in the effec
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Page 51 and 52: The promotion of equality of opport
Page 53 and 54: Quantitative data Quantitative data
Page 55 and 56: Appendix 6 Action plan/action measu
Page 57 and 58: Section 1 - Cross Cutting Themes Th
Page 59 and 60: Theme 1 - Measures to Improve Acces
Page 65 and 66: Key Inequalities Identified Disable

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