Precision Thinking and Problem-solving Skills - SkillPath | Seminars

SKILLPATH Seminars
Course Overview
Precision Thinking and
Problem-solving Skills
Problem solving foundations
• Identify the qualities of a good problem solver/
decision maker
• Distinguish Quadrant II problems (important/
not urgent) from Quadrant I, III and IV problems
in order to eliminate crisis management and
reactive problem solving
• Explain how to apply the seven steps involved in
the problem-solving process
Problem identification and analysis
• Find out how to properly identify a problem
that needs to be solved and the critical questions
that must be answered before you tackle
any problem
• How to use a Pareto Analysis to determine which
problems to solve and in what order
• How to contain the impact of virtually any
problem you may encounter
• Why it’s important to collect data to analyze a
problem and why most people want to skip
this step
• Understanding the different types of data that are
collected during a problem analysis
Precision thinking skills for the
best solutions
• How to use brainstorming and mind mapping
tools to generate potential solutions
• The four methods most commonly used to select
the best solution
• The keys to planning and
implementing solutions
Risk analysis
• How to perform a risk analysis
• How to determine your risk readiness
Evaluating your results
• The right way to evaluate the results of
your solution
• What the Shewhart Cycle is and how it applies to
problem solving
• Why it’s important to celebrate your success
Root cause analysis and monitoring
• How to perform a root cause analysis
• Understanding the difference between normal
and abnormal process variation
• How to use a control chart to monitor a process