Catalog of learning opportunities - SkillPath | Seminars

More than10 MILLIONpeople trainedsince 1989!SkillPath Training CatalogBUSINESS SKILLS • CAREER SKILLS • LIFE SKILLSFebruary – May2014SkillPath ® SeminarsProfessional business training since 1989Facebook/SkillPath @SkillPath SkillPath Seminarswww.skillpath.com

5 CONVENIENT WAYS TO ENROLL IN A WORKSHOP1. For the fastest service, call us toll free at 1-800-873-7545, 6:00 a.m. to midnightMonday through Thursday; Friday 6:00 a.m. to 7:00 p.m.; Sunday 4:00 p.m. tomidnight, Central time.2. Enroll on-line at www.skillpath.com.3. Send your enrollment by e-mail to enroll@skillpath.com.4. If you prefer, you can fax us your enrollment 7 days a week, 24 hours a day to1-913-362-4241. Be sure the fax includes credit card or tax-exempt information.5. Send your enrollment by mail to:SkillPath Seminars, P.O. Box 804441, Kansas City, MO 64180-4441.When enrolling, please include: Name and mailing address, seminar and session you wish to attend,your VIP number as it appears on your mailing label, approving manager and billing information.Call today! 1-800-873-7545YOURSATISFACTIONGUARANTEED!Your complete satisfaction is importantto us. If you’re dissatisfied for anyreason, let us know right away—we’llissue you a refund or arrange for you toattend another SkillPath program. It’sthat simple.Training Adds Value!Dear Friend,There’s a secret I’ve shared before, but it bears repeating because Ibelieve it’s the key to success in the workplace and in life—and it worksfor just about everybody. Ready? Here it is: The more value you can offerto any endeavor, the more successful you’ll be.Could it really be that simple? Believe me, it is. That’s why I urge you toreview our latest catalog of seminars and explore the many ways wecan help you become more valuable in your position and contributeboth to your career and to the future success of your organization.In these pages you’ll find many “I’ve-always-wanted-to-know-that”opportunities that are coming to your area soon.Spend just a day or more with us and you’ll discover a wealth of tips andmaster proven, in-demand skills that’ll improve how you approachand complete each task and really set you apart from the crowd.So ask yourself: “What added value do Icontribute on the job?” Training with SkillPathmakes sure you can respond successfullyto that all-important question—now andthroughout your professional life.Sincerely,Denise Dudley, Ph.D.Founder, SkillPath SeminarsInterested in an affordable qualityeducation? Consider our parentinstitution, Graceland University.Graceland University was establishedin 1895 as a non-sectarian liberal artsinstitution of higher learning. It operates campuses in Lamoni, Iowa andIndependence, Missouri. Graceland offers degree completion programsat three other sites: The Kirkwood Community campus in Cedar Rapids,Iowa; the Indian Hills Community College campus in Centerville, Iowa;and the North Central Missouri College campus in Trenton, Missouri.Students from nearly every state and 40 nations choose from more than50 academic majors and programs at Graceland. For information aboutGraceland, go to www.graceland.edu.ContentsWORKSHOP© SkillPath ® . All rights reserved. SkillPath ® and CompuMaster ® are registeredtrademarks of the Graceland College Center for Professional Development andLifelong Learning, Inc. Reg. U.S. Patent Trademark Office.All trademarks are the property of their respective owners. SkillPath claimsno ownership interest in the trademarks.PAGEADMINISTRATIVE SUPPORT TRAININGThe Administrative Assistants Conference..........................8The Indispensable Assistant...............................................12BUSINESS WRITING AND ADVERTISINGBusiness Writing and Grammar Skills MadeEasy and Fun!.........................................................................4The Social Media Marketing Conference.............................9How to Write Effective Policies and Procedures...............10Business Writing Basics for Professionals.........................19CUSTOMER SERVICEThe Conference on Customer Service...............................14FINANCE AND ACCOUNTINGFundamentals of Finance and Accounting forNon-financial Managers......................................................14MANAGEMENT AND SUPERVISORYExcelling as a Highly Effective Team Leader.....................11The Managers and Supervisors Conference....................13How to Excel at Managing and Supervising People.........15Dealing Effectively With UnacceptableEmployee Behavior..............................................................18The Conference on Leadership Developmentand Teambuilding.................................................................22Coaching and Teambuilding Skills for Managersand Supervisors...................................................................25Excelling as a Manager or Supervisor........................26 – 27PERSONAL DEVELOPMENTDealing With Personality Clashes at Work...........................5Conflict Management Skills for Women...............................5Sharpening Your ProfessionalCommunication Skills.................................................. 16 – 17Communicating With Tact, Diplomacyand Professionalism.....................................................20 – 21Managing Emotions and Thriving Under Pressure...........23The Conference for Women........................................28 – 29Sparking Innovation and Creativity.....................................30PROJECT AND TIME MANAGEMENTPMP ® Exam Prep Course......................................................3Managing Multiple Projects, Objectivesand Deadlines...................................................................6 – 7Fundamentals of Successful Project Management..........24GRAPHICSThe Conference for Adobe ® Photoshop ® Users................33The Conference for Adobe ® Creative Suite ® Users...........34MICROSOFT OFFICE AND PROJECTMastering Microsoft ® Project..............................................30Getting the Most From Microsoft ® Excel ® ..........................31Advanced Microsoft ® Excel ® Techniques..........................32ENROLLMENT INFORMATION ................ 34SkillPath Corporate Strategies............................................35SkillPath Total Access..........................................................36The SkillPath Bookstore..............................................37 – 43

PMP ® Exam Prep CourseThe five-day course that prepares you to pass thePMP® certification exam—on the first try!Advance professionally, set yourself apart from your peers, solidify your skills andhelp put yourself in position for greater financial opportunities. When you earn PMI’sglobally recognized and highly respected Project Management Professional (PMP)®credential, you put your project management career on the fast track.Thousands of training organizations offer project managementcourses. But only a few have been independently assessed againstglobal standards for both project management and continuingeducation and training. As a PMI® Global R.E.P., SkillPath meets orexceeds PMI’s rigorous standards for quality and effectiveness.Prepare for test day:mmDefine PMI®terms, acronymsand formatsmmmmIdentify PMI®processes and10 knowledge areasUnderstand Inputs, Toolsand Techniques andOutputs for47 separateprocess groupsPersonalize yourstudy plan:mmTake practicetest questionsmmFocus your study on yourproblem areasmmDevelop your ownpersonalized study planmmReview more than 400sample exam questions inRita Mulcahy’s PMP® ExamPrep book—included withyour registrationPractice whatyou’ve learned:mmmmmmmmApply proventest-taking tips forexam successEase anxiety ontest dayBe ready for thetough questionsLearn the most commonmistakes and how toavoid themFIVE-DAY WORKSHOP$2499 per person$2299 each for 3 or moreSkillPath’s guarantee:If you don’t pass the PMP® certificationexam on your very first try aftercompleting this training, you can retakethis PMP® Exam Prep Course withinsix months at no additional cost.Project Development Units (PDUs): ThisSkillPath course has been pre-approved to offer35 PDUs, which will be automatically expeditedfor processing after completion—no delay oradditional submission process required. Thisprogram also satisfies the 35 contact hours offormal project management education required totake the PMP ® certification exam.WE’RE COMING TO YOUR AREA …CALIFORNIASacramento – March 31 – April 4COLORADODenver – April 7 – 11NEW YORKNew York – February 24 – 28OREGONPortland – February 3 – 7TEXASDallas – March 3 – 7Houston – March 17 – 21Program Schedule:8:00 a.m. to 4:30 p.m. each day (35 total hours)Day 1Day 2Day 3Introduction; Organizations, Stakeholders and Teams;the Project Management Framework; Processes andProject SelectionProject Integration Management, Project ScopeManagement and Project Time ManagementProject Cost Management, Project Quality Managementand Project Human Resource ManagementDay 4Day 5Project Communications Management, Project RiskManagement and Project Procurement ManagementProject Stakeholder Management, Professional andSocial Responsibility, Exam Review and Practice ExamAlong with your pre-approved 35 PDUs, you’ll take home:m The PMBOK® Guide, Fifth Edition m Rita Mulcahy’s PMP® Exam Prep, Eighth Editionm Project Management Knowledge Area and Process Group Matrix m PM Exam Key Datatemplate m PM ITTO processes m Practice exam progress trackingTo enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 3

TWO-DAY WORKSHOP$399 per person$349 each for 4 or more“Very informative—it’s a greatworkshop to keep up with thecurrent acceptable grammar rulesand business writing trends.”— Christine Hogan-BerishaAssociates of Cape Cod Inc.Business Writing and GrammarSkills Made Easy and Fun!The two-day way to business writing excellenceDo your responsibilities include writing, preparing, proofreading or editing letters,memos, proposals, reports, presentations, newsletters or other written material?Do others in your organization sometimes depend on you to catch their mistakes, polishtheir grammar and correct their misspelled words?Whether writing or preparing correspondence is your major responsibility or just partof your job, both you and your company will benefit when you attend this intensive,skill-building workshop. Learn how to spot slippery misspellings and common errors ingrammar. Pick up tips the pros use to speed through writing assignments—from one-pageletters to hundred-page reports. Learn how to apply standards in style, how to use specialterms and numbers appropriately, how to abbreviate properly and how to choose theright format for a variety of situations. Find out how to make the most of your PC’s or wordprocessor’s automated features—what they can and can’t do for you.Plus, you’ll learn how to use professional proofreading techniques as a final check tomake sure your letters, memos and reports are error-free. You’ll reap the benefits of morepolished, more professional, more powerful written communications than ever before.WE’RE COMING TO YOUR AREA …ALABAMAMobile – May 7 – 8ARIZONAPhoenix – February 20 – 21CALIFORNIAAnaheim – May 7 – 8Concord – April 16 – 17Irvine – February 18 – 19Monterey – April 14 – 15Oakland – March 17 – 18Ontario – May 5 – 6Pasadena – April 30 – May 1Sacramento – March 3 – 4Sacramento – April 7 – 8San Diego – March 10 – 11San Francisco – March 19 – 20San Jose – March 5 – 6Sunnyvale – April 9 – 10Torrance – April 28 – 29Van Nuys – May 27 – 28Ventura – May 29 – 30COLORADODenver – April 24 – 25Denver – May 27 – 28DELAWAREWilmington – May 13 – 14DISTRICT OF COLUMBIAWashington, DC – March 10 – 11Washington, DC – April 14 – 15FLORIDAOrlando – February 26 – 27Pensacola – February 24 – 25Sarasota – February 18 – 19Tallahassee – April 22 – 23GEORGIAAtlanta – May 5 – 6ILLINOISChicago – February 18 – 19Chicago – March 19 – 20Oak Brook – February 10 – 11Oak Brook – March 17 – 18Oak Lawn – February 12 – 13Springfield – May 5 – 6INDIANAIndianapolis – March 5 – 6IOWADavenport – March 3 – 4Des Moines – March 5 – 6KENTUCKYLouisville – May 19 – 20MAINEPortland – April 16 – 17MARYLANDAnnapolis – March 26 – 27Baltimore – March 12 – 13Baltimore – April 9 – 10College Park – March 3 – 4Frederick – March 24 – 25Waldorf – March 5 – 6MASSACHUSETTSBoston – February 12 – 13Boston – March 6 – 7Braintree – February 10 – 11Taunton – March 4 – 5MICHIGANFarmington Hills – March 3 – 4Lansing – March 31 – April 1Troy – April 2 – 3MINNESOTABloomington – February 20 – 21Bloomington – March 24 – 25MISSOURIKansas City – May 14 – 15St. Charles – May 29 – 30St. Louis – May 27 – 28MONTANABillings – May 19 – 20NEBRASKAOmaha – April 22 – 23NEW JERSEYEdison – May 27 – 28Freehold – February 3 – 4Saddle Brook – May 29 – 30NEW YORKAlbany – May 1 – 2New York – March 17 – 18New York – April 14 – 15Syracuse – February 24 – 25OKLAHOMAOklahoma City – February 24 – 25OREGONSalem – March 31 – April 1PENNSYLVANIAAllentown – February 5 – 6Altoona – May 19 – 20Erie – March 27 – 28Johnstown – May 21 – 22King of Prussia – May 15 – 16Monroeville – April 28 – 29Pittsburgh – April 30 – May 1State College – March 25 – 26York – April 7 – 8SOUTH CAROLINAGreenville – March 20 – 21TEXASAustin – April 22 – 23Dallas – March 17 – 18Dallas – April 7 – 8Houston – April 9 – 10Houston – May 12 – 13UTAHSalt Lake City – May 29 – 30VIRGINIAArlington – March 19 – 20Reston – April 16 – 17Roanoke – March 17 – 18WASHINGTONSeattle – February 12 – 13Seattle – March 12 – 13Tacoma – February 10 – 11WISCONSINMadison – May 21 – 224 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

Dealing With PersonalityClashes at WorkStrategies, tips and techniques to help you get to the bottom of personaldisagreements—and end them for good!Do you find yourself tiptoeing around two or more personalities who can’t—or won’t—get along? Dealing with personal disagreements doesn’t come naturally. That’s why thisfast-paced, comprehensive seminar is so important. It delivers the special set of skills andtools required to handle all these personal disagreements and many more—strategies itcould take you years to learn on your own. And it gives you the confidence to use themwith unshakable calm and professionalism.ONE-DAY WORKSHOP$149 per person$139 each for 4 or moreWE’RE COMING TO YOUR AREA …ARIZONAPhoenix – April 16Tempe – March 18ARKANSASLittle Rock – April 23CALIFORNIAAnaheim – May 14Concord – April 14Long Beach – May 15Oakland – March 11Pasadena – May 16Sacramento – March 13San Francisco – March 12San Jose – March 10Sunnyvale – April 15COLORADODenver – February 18HAWAIIHonolulu – May 12ILLINOISChicago – May 6Oak Brook – May 7KANSASOverland Park – April 22MICHIGANGrand Rapids – May 5MINNESOTABloomington – February 25Bloomington – March 17MISSOURIKansas City – March 18NORTH CAROLINACharlotte – May 19OHIOCleveland – February 25OKLAHOMAOklahoma City – February 19PENNSYLVANIAKing of Prussia – February 24Conflict Management Skills for WomenHow to keep your cool, stand your ground and positively resolve conflictHow do you handle conflict? Do you approach it assertively and calmly? Or do you lose yourtemper? Do you confidently meet conflict head-on? Or do you go out of your way to avoidconflict rather than deal with it?If the answer is “Yes” to that last question, don’t feel bad. The truth is that most of ushave learned from experience that workplace conflicts too often lead to unproductiveconsequences … anxiety, anger, intimidation, blame and resentment. But it doesn’t have tobe that way. We’ll teach you proven strategies that work in a variety of conflict situations—from minor disagreements to potentially explosive confrontations. Take advantage of theopportunity to benefit from this powerful training. The long-term result for you and yourorganization will be less stress, greater harmony and improved productivity.ONE-DAY WORKSHOP$99 per person$89 each for 4 or moreWE’RE COMING TO YOUR AREA …ALASKAAnchorage – May 9COLORADOAlamosa – March 17Colorado Springs – March 18Denver – March 20Denver – April 23Golden – March 19CONNECTICUTWaterbury – May 20FLORIDAFt. Lauderdale – March 25Melbourne – March 24IDAHOBoise – May 7Idaho Falls – May 6MASSACHUSETTSBraintree – April 8Danvers – April 14Framingham – April 10Leominster – April 11Springfield – April 15Taunton – April 9MINNESOTABloomington – March 13Bloomington – April 15Duluth – April 14MONTANABillings – February 11Helena – February 10Missoula – May 5NEW HAMPSHIREConcord – April 7NEW YORKNew York – May 21Rochester – May 19OHIOCanton – March 11Cleveland – March 12PENNSYLVANIADu Bois – February 4Erie – February 3Harrisburg – February 5Pittsburgh – March 10TEXASAustin – May 15El Paso – April 22Houston – May 16WYOMINGCasper – April 24To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 5

ONE-DAY WORKSHOP$149 per person$139 each for 4 or more“Excellent presentation. I’ve added toolsto my toolbox in order to perform betterin my job. Take charge of your day!”— Pamela BeckCampbell County Public WorksManaging Multiple Projects,Objectives and DeadlinesLearn how to get and keep control of concurrent projects,competing priorities and critical deadlinesIs this your situation? You’re constantly faced with too many deadlines and too manyprojects, all of which have top priority. Then, just when you think things are goingsmoothly, a crisis erupts, priorities change and the scramble is on. In the midst of thishectic activity, your daily work must go on. You have to return phone calls, handle mail,attend meetings, prepare reports and schedules … plus take care of all the other expectedand unexpected interruptions that are part of your daily routine.If any of this sounds familiar, then this one-day workshop was designed for you … thebusy manager, supervisor or administrative person who juggles deadlines, projects andmultiple demands … the person with no time to waste! We’ll teach you the tips, techniquesand strategies for getting more accomplished faster—and with better results than everbefore. From learning how to apply the methods professional project managers use tokeep track of multimillion-dollar projects to seeing how to build a deadline “safety net” tomake sure no critical deadlines ever slip by again, you’ll gain vital new skills to maximizeyour on-the-job effectiveness. Don’t miss this opportunity to become more personally andprofessionally productive than ever before.WORKSHOP HIGHLIGHTSGaining control of your workdaymmAn eye-opening test to see just how out of control yourworkday really ismmHow to eliminate the BIG THREE productivitykillers: Procrastination, poor planning andpersonal disorganizationmmmmDeadlines: How to tell the real from the phonyHidden time-wasters: Know how to spot them—and stopthem—before they throw a wrench in your dayHandling competing priorities like a prommA 6-step ACTION plan for turning priorities intoattainable, measurable goalsmm8 foolproof principles for effectively managing competingpriorities without sacrificing qualitymm5 elements of positive self-regard that make you moresuccessful in handling people and projectsGetting organized—so you can get down to businessmmmmmmmm9 strategies for taking control of phone callsand voice mailsStem the tide of paperwork and electronic documents—“power filing” techniques that’ll automaticallysupercharge your dayEnlist the help of others to stay organized—here’s howChoose your weapon to fight disorganization: Day planner,calendar, smartphone, personal productivity software—how to decide what works best for youProject planning: An automatic way to increaseyour productivitymmThe quick and easy rule for determining how much timeto allow for planningmmParkinson’s Law: How to apply it to cut the time requiredfor any projectmmProject management tools the pros use: WorkBreakdown Structures, Gantt charts and projectmanagement softwareManaging yourself, people (and even the boss!)for greater resultsmmmmmmmmTake this quiz to reveal your personality style—and learnhow it can kick your productivity into high gearWhy “excellence” and “perfection” aren’t synonymousThe secret of master diplomats—how and when to say “No”How to dramatically increase your value to your boss andyour organization (and be recognized for it)Don’t let stress control yoummKnow what triggers push your “stress buttons”mmTake the test: How vulnerable are you to the negativeeffects of stress?mmType A or Type B: Are you letting your personality type“work” for you?mmWhy it’s more harmful to avoid stress than to deal withit head-on6 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

WE’RE COMING TO YOUR AREA …ALABAMABirmingham – May 7Dothan – April 29Mobile – May 1Montgomery – April 30ALASKAAnchorage – February 25Juneau – February 24ARIZONAFlagstaff – March 31Phoenix – April 1Tempe – March 10ARKANSASFayetteville – May 29Harrison – May 28Hot Springs – May 27CALIFORNIAAnaheim – March 5Irvine – April 2Long Beach – March 4Modesto – May 13Oakland – May 15Ontario – March 6Pasadena – March 7Sacramento – May 12San Francisco – May 16San Jose – May 14Santa Monica – March 3Torrance – April 3COLORADODenver – March 13Denver – April 15Durango – April 17Golden – March 12Grand Junction – April 16CONNECTICUTHamden – April 1Hartford – April 8Storrs – March 19Waterbury – March 18DELAWAREWilmington – April 28DISTRICT OF COLUMBIAWashington, DC – April 17Washington, DC – May 9FLORIDADaytona Beach – April 23Ft. Lauderdale – March 19Ft. Lauderdale – April 22Jacksonville – February 4Orlando – February 6Orlando – March 21Sarasota – May 14Tallahassee – February 3Tampa – February 5Tampa – March 20GEORGIAAlbany – March 18Atlanta – March 17Atlanta – April 11Columbus – April 28Savannah – May 13HAWAIIHonolulu – May 30IDAHOBoise – March 28Idaho Falls – March 10Pocatello – March 11Twin Falls – March 12ILLINOISBelleville – March 12Chicago – May 9La Salle – May 14Naperville – May 15Oak Brook – May 16Rockford – May 13INDIANAEvansville – March 11Indianapolis – February 18Indianapolis – March 10IOWABurlington – April 28Des Moines – April 29Ft. Dodge – April 30KENTUCKYOwensboro – May 19LOUISIANABaton Rouge – February 6Lafayette – February 5New Orleans – May 9MAINEBangor – February 3Waterville – February 4MARYLANDAnnapolis – April 15Baltimore – March 13College Park – April 16Frederick – April 14MASSACHUSETTSBoston – April 10Boston – May 22Braintree – March 31Danvers – April 11Pittsfield – March 17Worcester – April 9MICHIGANAnn Arbor – April 4Farmington Hills – April 10Grand Rapids – March 7Grand Rapids – April 11Jackson – May 7Kalamazoo – May 8Lansing – March 21Troy – May 6MINNESOTABloomington – February 21Bloomington – March 28MISSISSIPPIColumbus – May 6Gulfport – May 2Hattiesburg – May 8Jackson – March 10Tupelo – May 5MISSOURIJoplin – May 30St. Charles – March 13St. Louis – March 14St. Louis – April 15MONTANABillings – March 25Great Falls – March 26Missoula – March 27NEBRASKAGrand Island – May 2Omaha – May 1NEVADAElko – March 13NEW HAMPSHIREConcord – February 5NEW JERSEYCherry Hill – April 24Edison – March 10Morristown – March 11Morristown – April 22NEW MEXICOFarmington – February 20Gallup – February 19NEW YORKPoughkeepsie – May 21Rochester – February 6Syracuse – May 20NORTH CAROLINACharlotte – May 22Greensboro – April 9Raleigh – March 7Raleigh – April 10OHIOAkron – April 8Athens – May 12Cincinnati – March 4Cincinnati – April 7Cleveland – April 9Columbus – May 14Toledo – May 15Zanesville – May 13OKLAHOMAEnid – February 18OREGONPortland – March 3PENNSYLVANIAAllentown – March 27Bloomsburg – March 26Butler – March 6Chambersburg – March 24Harrisburg – April 29Johnstown – March 5King of Prussia – March 12King of Prussia – April 23Pittsburgh – February 7Pittsburgh – March 7Reading – March 28York – March 25PUERTO RICOSan Juan – February 7RHODE ISLANDProvidence – March 20SOUTH CAROLINACharleston – May 12SOUTH DAKOTAMitchell – April 17Sioux Falls – April 16TENNESSEECookeville – May 20Johnson City – May 21TEXASAmarillo – May 8Austin – March 11College Station – March 13Conroe – February 3Denton – March 31Houston – February 4Houston – May 7Lubbock – February 19Midland – February 20Waco – March 12UTAHSalt Lake City – March 14VERMONTBurlington – April 7VIRGINIAFredericksburg – May 8Harrisonburg – May 7Lynchburg – May 6Richmond – May 5Winchester – April 30WASHINGTONEverett – March 4Seattle – March 5Seattle – April 4Spokane – May 16WEST VIRGINIAMorgantown – May 1WISCONSINAppleton – March 26Eau Claire – February 20La Crosse – March 27Milwaukee – April 14Milwaukee – May 12WYOMINGGillette – March 24To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 7

ONE-DAY CONFERENCE$199 per person$189 each for 4 or moreAttend one track from start tofinish or mix and match sessions tocustomize the conference to yourown particular needs.The AdministrativeAssistants ConferenceBecome an indispensable star assistant!In this era of dramatic change in the business world, assistants have never been morechallenged … more stretched than they are today. You’re expected to do whatever ittakes to “keep the train moving” amidst the confusion brought on by re-engineering,restructuring, new technology—whatever changes you’re up against. Without a doubt,there are great growth opportunities out there for assistants. And that’s where thisvaluable conference comes in. You’ll have the exciting opportunity to learn new, practicalskills that will enable you to manage your job and your career with new professionalism,new authority and new success.In between sessions, network with your peers who face the same challenges you do—you’llbe pleasantly surprised at what you learn. Say “Yes” to this special day dedicated to yourpersonal growth and professional development. You’ll return to your office re-energized,refreshed and ready to tackle the world … we guarantee it!WE’RE COMING TO YOUR AREA …ALABAMAHuntsville – March 28Mobile – March 24Montgomery – March 25CALIFORNIAFresno – February 18Lancaster – April 23Long Beach – April 25Modesto – February 19Pasadena – April 24San Bernardino – April 22San Francisco – May 28San Jose – May 27Santa Rosa – May 29COLORADOGolden – April 1Greeley – April 3CONNECTICUTHartford – March 20DISTRICT OF COLUMBIAWashington, DC – April 11FLORIDADaytona Beach – March 4Ft. Lauderdale – March 7Ft. Myers – May 7Gainesville – March 3Lakeland – May 5Sarasota – May 6Tallahassee – March 26Tampa – March 5West Palm Beach – March 6GEORGIAAlbany – February 28Atlanta – May 12Columbus – February 27ILLINOISChicago – March 27Effingham – March 24Oak Brook – March 28Schaumburg – March 26Urbana – March 25INDIANABloomington – March 14Evansville – April 14Ft. Wayne – May 16Indianapolis – April 16Merrillville – March 13Muncie – April 17South Bend – May 15IOWASioux City – February 5Spencer – February 4Waterloo – February 3KANSASWichita – February 19KENTUCKYAshland – February 24Louisville – April 15MARYLANDCollege Park – April 10Frederick – April 9MASSACHUSETTSBraintree – February 12Danvers – February 11Greenfield – March 24Leominster – March 25Natick – February 10Springfield – May 16Worcester – May 15MICHIGANGrand Rapids – May 13Jackson – March 11Kalamazoo – March 12Lansing – May 14Marquette – April 28Traverse City – May 12MINNESOTABloomington – May 1Rochester – May 2MISSOURIColumbia – February 18NEBRASKANorfolk – February 6Omaha – February 7NEVADAReno – February 20NEW HAMPSHIREManchester – May 14NEW JERSEYAtlantic City – March 17Cherry Hill – March 18Princeton – March 19NEW YORKMiddletown – May 27New York – May 28Plattsburgh – February 13NORTH CAROLINARocky Mount – March 6Winston-Salem – March 5NORTH DAKOTAFargo – March 19Minot – March 20OKLAHOMAOklahoma City – March 14Tulsa – March 31OREGONEugene – May 2Portland – February 21Salem – May 1PENNSYLVANIAAltoona – April 8Butler – May 21Erie – May 19New Castle – May 20Philadelphia – May 29Williamsport – May 22York – May 30RHODE ISLANDProvidence – March 21SOUTH CAROLINAColumbia – February 26TENNESSEENashville – March 27TEXASAmarillo – March 10Dallas – March 12Ft. Worth – March 13Houston – March 11Temple – March 3VERMONTBurlington – May 13VIRGIN ISLANDSSt. Thomas – May 9VIRGINIALynchburg – March 4Virginia Beach – February 25Winchester – March 3WASHINGTONEverett – April 29Kennewick – March 17Spokane – March 18Tacoma – April 30Yakima – April 28WISCONSINEau Claire – April 30Green Bay – April 29Madison – March 18Wausau – March 17WYOMINGCasper – May 6Cheyenne – May 5Rock Springs – May 7“Great tips and examples of how to managetime, deal with different personalities andcommunicate professionally with your boss.”— Viridiana LopezWaxie Sanitary Supply8 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

The Social MediaMarketing ConferenceA real-world guide to understanding social media to connectwith customers—and grow your businessIf it seems like nearly every business on the planet is connecting with fans on Facebook®,Tweeting, uploading videos on YouTube and getting LinkedIn®—except you—you’renot alone. Many organizations who haven’t gone “social” yet are feeling the same wayand wondering: Are businesses really making money using social media? Can mybusiness still get in on the action—and the profits?Yes, businesses of all types and sizes are integrating social media into their marketingsystems to achieve their revenue goals faster and more efficiently. But don’t kid yourself.The businesses that are making money are different. They set goals and objectives,follow a plan, choose and use the best tools, carefully monitor their results andfaithfully measure their ROI. In other words, there are a lot of things you’ll need to get upto speed on to not only get started with social media, but be successful. And the excitingSocial Media Marketing Conference is the one place you can learn it all.ONE-DAY CONFERENCE$199 per person$189 each for 4 or moreAttend one track from start tofinish or mix and match sessions tocustomize the conference to yourown particular needs.WE’RE COMING TO YOUR AREA …COLORADOColorado Springs – April 30Denver – May 1FLORIDAFt. Lauderdale – February 24Ft. Myers – March 17Jacksonville – March 19Lakeland – March 18Sarasota – February 25Tampa – February 26GEORGIAAtlanta – March 20Gainesville – March 21ILLINOISQuincy – May 29Springfield – May 28INDIANAIndianapolis – March 25MARYLANDAnnapolis – April 17Frederick – April 16MASSACHUSETTSBraintree – February 20Leominster – February 19MICHIGANTraverse City – March 26MINNESOTABloomington – March 5Duluth – March 7Willmar – March 6NEVADAReno – May 8NEW JERSEYEdison – April 10Princeton – April 9NEW MEXICOFarmington – May 2NEW YORKMiddletown – April 11Syracuse – April 1Utica – April 2NORTH CAROLINACharlotte – February 28NORTH DAKOTABismarck – March 3OHIOColumbus – March 24OREGONPortland – May 9PENNSYLVANIAAllentown – April 8King of Prussia – April 7SOUTH CAROLINACharleston – February 27SOUTH DAKOTARapid City – March 4TEXASHouston – May 27UTAHSalt Lake City – April 29VERMONTBurlington – March 31Rutland – February 18VIRGINIAReston – April 15Richmond – April 14WISCONSINGreen Bay – March 27DVDVIDEOFor those just starting out orthose already on board:mmmmmmWhat social media marketingcan do for you that traditionalmarketing can’tCritical mistakes social mediapros NEVER makeFoolproof tips for writingcompelling posts, Tweetsand blogs“Gave me a good idea of what I should really be doing andconcentrating on in terms of social media. I’ll be working ona social media policy as soon as I can!”— Christopher DavisAgSafeLearning Social MediaMarketing/Learning SearchEngine OptimizationMaster social media marketingand search engine optimization withthese high-quality training videosthat feature more than 14 hoursof instruction.Item No. 55-5201-51382; two DVDs; list price: $119.95SPECIAL CATALOG PRICE: $99.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 9

ONE-DAY WORKSHOP$199 per person$189 each for 4 or more“All the material presented isinteresting, useful and relevantto today’s world.”— Jessica GrayCalifornia Department of EducationHow to Write EffectivePolicies and ProceduresPolicies and procedures are essential to the operation of everyorganization—but no one ever said writing them is easyDo you spend hours struggling with what needs to be said and how to say it? Do youworry that employees will misinterpret what you wrote … gripe … or simply file it awaywithout even looking at it? Do you wonder if you’ve covered all the legal bases … if you’veleft anything important out … if you’ve made a mistake that will surface later and causeyou grief?With so much to keep an eye on—and so little time to do it in—you need help. That’s whywe’re excited to bring you How to Write Effective Policies & Procedures—the seminar thatgets you up to speed on the nuts and bolts of writing and developing your organization’spolicies and procedures.In just one day, you’ll gain hundreds of rules, strategies, guidelines and shortcuts thatwill make your job easier and ensure you get the results you want—well-writtenpolicies and procedures that are read and understood by all. Sign up for this importantworkshop today!WE’RE COMING TO YOUR AREA …ARKANSASLittle Rock – May 16CALIFORNIAOakland – April 24Sacramento – April 25San Diego – April 22San Francisco – April 23COLORADODenver – March 14Denver – April 14CONNECTICUTHartford – February 21DISTRICT OF COLUMBIAWashington, DC – May 21GEORGIAAtlanta – February 3MARYLANDAnnapolis – May 5Baltimore – May 22College Park – May 6Frederick – May 8Waldorf – May 7MASSACHUSETTSBraintree – May 28Framingham – February 18Springfield – February 20Taunton – May 27Woburn – May 29Worcester – February 19MICHIGANFarmington Hills – February 5Flint – February 4Traverse City – February 3Troy – March 14NEW HAMPSHIREManchester – March 26NEW YORKRochester – March 28OHIOColumbus – March 12Dayton – March 13OREGONEugene – April 8Portland – April 9PENNSYLVANIAHarrisburg – May 9King of Prussia – March 27TEXASHouston – February 10Houston – March 10San Antonio – March 11UTAHSalt Lake City – April 15VIRGINIAArlington – May 20Richmond – May 19WASHINGTONEverett – April 10Seattle – April 11You’ll learn how to:mmmmmmmmmmmmmmWrite clearly and concisely—even if writing doesn’tcome naturallyDetermine what belongs in a handbook … and howdetailed it should beDeal tactfully, yet firmly, with users who resist changeWatch out for legal traps that even the pros overlookAvoid words and phrases that just make people madOvercome employees’ endless excuses for not reading,understanding or following the rulesAnd much more!Business CommunicationStyle GuideDon’t let sticky, tricky problemsof grammar, syntax, style andpunctuation get you down. Here areanswers that you can use right away.Plus, the unique “Graphics, Prepressand Printing Guide” has everythingyou need to make your printed publications better than youthought they could be.Item No. 16-0002-51382;Book, 370 pages, softcover; one CD-ROM; list price: $59.95SPECIAL CATALOG PRICE: $49.9510 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

Excelling as a HighlyEffective Team LeaderLead your team to a winning performance!You’ve been given the lineup, you know the game plan and now the clock’s ticking.It’s time to get your team into the game and producing results. In today’s resultsfocusedworkplace, you need the skills for coaching workers to high-quality, top-notchperformances day after day. In Excelling as a Highly Effective Team Leader, you’ll learnwhat it takes to provide your team with the leadership, motivation and guidanceit needs to succeed. You’ll develop the skills and learn the practical techniques forachieving your true potential as a team leader who earns workers’ trust, respect andenthusiastic effort.Why spend valuable time learning critical skills through trial and error? Get thesolutions that other successful managers, supervisors and team leaders across thecountry are using to lead workers to peak levels of performance. When you attend thisfast-paced workshop, you’ll improve your skills immediately in these critical areas:mmmmYou’ll learn how to create a workenvironment that motivates, energizesand inspiresYou’ll communicate more effectivelymmmmYou’ll be better equipped to deal withconflict and performance problemsYou’ll learn how to involve the team inproblem solving and decision makingTWO-DAY WORKSHOP$399 per person$349 each for 4 or more“This was an excellent course—there are several tools I will be ableto implement into my leadershipstyle immediately.”— Marshall CobbBonneville Power AdministrationWE’RE COMING TO YOUR AREA …ARIZONAFlagstaff – April 29 – 30Phoenix – May 1 – 2ARKANSASFt. Smith – February 20 – 21Hot Springs – February 18 – 19Little Rock – April 14 – 15CALIFORNIAAnaheim – May 5 – 6Bakersfield – May 13 – 14Fresno – May 15 – 16Pasadena – May 21 – 22San Diego – May 7 – 8FLORIDAFt. Lauderdale – March 26 – 27Jacksonville – May 12 – 13Lakeland – March 24 – 25GEORGIAAtlanta – February 20 – 21Augusta – February 18 – 19Savannah – March 5 – 6ILLINOISOak Brook – February 12 – 13Oak Brook – March 5 – 6Rockford – March 3 – 4Springfield – May 8 – 9IOWACedar Rapids – March 27 – 28Dubuque – March 25 – 26KENTUCKYBowling Green – March 18 – 19MAINEAugusta – April 16 – 17Bangor – April 14 – 15MARYLANDAnnapolis – March 12 – 13Baltimore – March 10 – 11Baltimore – April 3 – 4College Park – March 27 – 28Frederick – March 17 – 18MICHIGANGrand Rapids – February 26 – 27Marquette – March 18 – 19Traverse City – February 24 – 25MISSOURISt. Louis – May 6 – 7Springfield – April 16 – 17MONTANABillings – April 22 – 23NEVADALas Vegas – April 22 – 23NEW JERSEYAtlantic City – March 25 – 26Edison – May 5 – 6NEW MEXICOAlbuquerque – February 5 – 6Farmington – February 3 – 4NEW YORKNew York – May 7 – 8NORTH CAROLINAAsheville – March 3 – 4OHIOChillicothe – February 10 – 11Cleveland – May 19 – 20Columbus – February 12 – 13Dayton – April 1 – 2OREGONPortland – April 24 – 25PENNSYLVANIAAllentown – April 29 – 30Lancaster – May 1 – 2RHODE ISLANDProvidence – April 24 – 25SOUTH DAKOTASioux Falls – February 24 – 25DVDROMTEXASDallas – March 4 – 5Dallas – April 1 – 2Houston – March 6 – 7Houston – April 3 – 4San Antonio – May 19 – 20VERMONTBurlington – March 4 – 5VIRGINIACharlottesville – March 19 – 20Virginia Beach – April 9 – 10WISCONSINMilwaukee – March 20 – 21Leadership Best PracticesDeveloping your leadership styletakes time. Let this fascinating,60-minute DVD accelerate theprocess. It surveys the traits and bestpractices of legendary leadershipthought leaders and distills them intoa practical road map to success inyour own leadership role, careerand organization.Item No. 10-9117-51382; one DVD and Program GuideSPECIAL CATALOG PRICE: $99.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 11

ONE-DAY WORKSHOP$99 per person$89 each for 4 or more“Great workshop—so manyfresh ideas!”— Matthew LombardoHospital for Special CareTheIndispensable AssistantHow to achieve the results you want and win the respect you deserveThink about the most respected secretaries, administrative assistants and supportpeople you know. What is it that makes them so valuable—even indispensable—to theirorganizations? Outstanding assistants possess a combination of positive attributes.They’re organized … motivated … and adept at handling the pressure of multiple tasks,deadlines and bosses. These are just the kinds of skills we’ll teach you in this excitingworkshop. You’ll gain practical “how-to” skills that you’ll put to work the very next dayback on the job: How to keep things running smoothly when the boss is gone … how todetermine which are the true top priorities when everything seems important … andmuch more!Will these ideas work for you? Yes! You’ll gain practical, proven skills that will make youmore productive, more valuable and more bottom-line effective than ever before. Just asimportant, your improved skills will open the door to more responsibility, more respectand greater job satisfaction.WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – April 4Tempe – March 14Tucson – February 10ARKANSASLittle Rock – March 10CALIFORNIAFresno – May 5Sacramento – February 11Sacramento – March 19San Diego – May 6San Francisco – February 10San Luis Obispo – March 20COLORADODenver – May 19CONNECTICUTNew London – May 8Waterbury – May 9DELAWAREDover – March 24Wilmington – March 25DISTRICT OF COLUMBIAWashington, DC – February 18Washington, DC – March 12FLORIDAOrlando – May 15Pensacola – May 16GEORGIAAtlanta – March 14Atlanta – April 8Gainesville – March 13Savannah – May 14ILLINOISOak Brook – February 4INDIANAColumbus – February 7Lafayette – February 6KANSASTopeka – May 28KENTUCKYLexington – May 28LOUISIANABaton Rouge – April 16Lafayette – April 15New Orleans – April 17Shreveport – April 14MAINEAugusta – May 6Bangor – May 5Portland – May 7MARYLANDAnnapolis – March 11MICHIGANLansing – February 5MISSISSIPPIGulfport – April 9Jackson – April 10Tupelo – April 11MISSOURIKansas City – May 27MONTANABillings – March 17Helena – March 18NEW JERSEYEdison – March 26Saddle Brook – March 27NORTH CAROLINAAsheville – May 12Charlotte – February 20Raleigh – April 7OHIOAkron – April 25Chillicothe – April 22Cincinnati – May 27Columbus – April 24Dayton – April 23PENNSYLVANIALancaster – March 28PUERTO RICOSan Juan – May 19DVDROMSOUTH CAROLINACharleston – February 21Greenville – May 13TENNESSEEChattanooga – May 30Knoxville – May 29TEXASEl Paso – May 29Midland – May 28San Antonio – May 27UTAHSalt Lake City – May 20WASHINGTONSeattle – February 28WEST VIRGINIACharleston – February 19Time Management Tune-upFor today’s time-challengedprofessionals, the new “normal” is havingmore work to do and the overwhelmingsense that there’s no time to get it alldone. In this 60-minute DVD, you’ll learnsimple tips to help you allocate your time,overcome bad habits and enjoy the extrahours you’ll gain.Item No. 10-9115-51382; one DVD and Program GuideSPECIAL CATALOG PRICE: $99.9512 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

The Managers andSupervisors ConferenceA unique opportunity guaranteed to boost the effectiveness of managersand supervisors at all levelsThere are countless skills and responsibilities that are required of successful supervisorsand managers today. However, one of the most critical—and most difficult toorchestrate—is the ability to achieve results through other people.If you sometimes feel wrung out from your efforts to make sure employees aremotivated … get along … run with the projects you delegate to them … and perform theway you expect, don’t feel like you’re alone. The job of a supervisor or manager can seemlike a Herculean task at times, no matter how large or small your staff is.The Managers and Supervisors Conference is designed for those who put their heart andsoul into their job and want to perform at their very best. We’ve developed two focusedtracks around the foundational skills that are critical to your success. In one day, you’llgain hundreds of fresh techniques and time-tested approaches for sharpening your skills,reframing your attitude and performing at the top of your game. Don’t miss it!ONE-DAY CONFERENCE$199 per person$189 each for 4 or moreAttend one track from start tofinish or mix and match sessions tocustomize the conference to yourown particular needs.WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – April 11ARKANSASLittle Rock – February 21COLORADODurango – March 6Grand Junction – March 5Greeley – March 4CONNECTICUTTrumbull – March 27FLORIDAGainesville – February 10Jacksonville – April 14ILLINOISRockford – April 8IOWAMason City – April 11LOUISIANABaton Rouge – May 30Lafayette – May 29Lake Charles – February 18Shreveport – May 28MASSACHUSETTSFramingham – March 24Hyannis – March 26Taunton – March 25MICHIGANMarquette – February 4Sault Ste. Marie – February 3MISSOURIColumbia – March 31MONTANABillings – May 8Missoula – May 9NEBRASKAGrand Island – April 23Lincoln – April 24Norfolk – April 25North Platte – April 22NEVADALas Vegas – May 20NEW MEXICORoswell – February 24NORTH DAKOTABismarck – May 6OKLAHOMAOklahoma City – May 14OREGONSalem – April 11PENNSYLVANIAWilkes-Barre – February 10SOUTH DAKOTARapid City – May 7Sioux Falls – March 3TENNESSEENashville – March 28TEXASAustin – February 20Beaumont – February 19Corpus Christi – April 28Dallas – May 15El Paso – February 25Lubbock – May 13Lufkin – May 27McAllen – April 29San Antonio – April 30Waco – May 16WASHINGTONKennewick – April 9Spokane – April 8Wenatchee – April 7Yakima – April 10WISCONSINGreen Bay – April 10Wausau – April 9SupervisorsSuccess SecretsMoving into a supervisory role hastremendous rewards. Prepare toseize them by honing your skills andshaping your style. In this 60-minuteDVD, you’ll discover a set of provenprinciples, achievable traits andcommon characteristics that will setthe stage for your supervisory success.DVDROMDon’t miss the specialopening session:How do exceptionally effectivemanagers and supervisors dowhat they do in today’s swiftlychanging business climate? Thisenergizing opening session reveals12 ways to be an extraordinarymanager or supervisor today.“Very professional, insightful and full of great tips on gettingto the next supervisory level.”— Anna PerezTVMDLItem No. 10-9116-51382; one DVD and Program GuideSPECIAL CATALOG PRICE: $99.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 13

ONE-DAY CONFERENCE$149 per person$139 each for 4 or moreThe Conference on Customer ServiceImportant information for anyone who deals with customers on thephone or face to faceHow do some customer service facilities stay upbeat, have great satisfaction stats andget the job done, even when they’re operating “24/7”? It’s a unique combination of skills,techniques and methods that the most successful customer service operations all share.Those who attend this powerful day of training will have a variety of skill-building,information-packed sessions to choose from—each of the sessions explores a criticalaspect of serving customers better. Apply just one skill from the hundreds presented andthis conference will literally pay for itself many times over!Attend one track from start to finish or mix and match sessions to customizethe conference to your own particular needs.WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – May 15CALIFORNIAPasadena – March 20Sacramento – March 17San Bernardino – March 19San Francisco – March 18FLORIDALakeland – April 9West Palm Beach – April 8GEORGIASavannah – April 7INDIANAFt. Wayne – February 6MICHIGANFarmington Hills – February 7MONTANABillings – April 24Missoula – April 25NORTH CAROLINARaleigh – March 14OHIOAkron – February 5PENNSYLVANIAScranton – February 3York – February 4UTAHSalt Lake City – May 16WISCONSINAppleton – May 5Madison – May 6TWO-DAY WORKSHOP$399 per person$349 each for 4 or moreFundamentals of Financeand Accounting forNon-financial ManagersIncreasing your skill with “the numbers” will make you a better managerMore than ever before, today’s managers are required to understand and speakthe language of finance and accounting in order to achieve their goals, objectives andbottom-line results. In this nontechnical, real-world-oriented training, you’ll gain thefinance and accounting savvy you need to plan budgets, justify requests, spot problemsbefore they get out of hand and much more. You’ll learn the practical financial conceptsand skills that will help you make better management decisions.WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – May 12 – 13CALIFORNIAFresno – May 29 – 30Irvine – May 7 – 8Pasadena – May 5 – 6San Luis Obispo – May 27 – 28COLORADODenver – May 14 – 15FLORIDAMelbourne – February 5 – 6Pensacola – February 3 – 4GEORGIAAtlanta – March 10 – 11Atlanta – April 9 – 10ILLINOISOak Brook – May 19 – 20INDIANAIndianapolis – May 21 – 22IOWADes Moines – Feb. 10 – 11MARYLANDAnnapolis – April 24 – 25Frederick – April 22 – 23MASSACHUSETTSWorcester – April 14 – 15MICHIGANFarmington Hills – Feb. 20 – 21Grand Rapids – Feb. 18 – 19Lansing – March 26 – 27Troy – March 24 – 25NEW JERSEYEdison – May 29 – 30NEW MEXICOAlbuquerque – April 7 – 8NORTH CAROLINACharlotte – March 19 – 20PENNSYLVANIAYork – March 17 – 18SOUTH CAROLINAGreenville – April 7 – 8TENNESSEENashville – March 12 – 13TEXASDallas – May 19 – 20WISCONSINMilwaukee – February 12 – 1314 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

How to Excel at Managingand Supervising PeopleLearn the vital skills you need to successfully handle all your supervisorychallenges … taught exclusively in this hands-on, two-day workshopHave you ever felt like you’re stuck in a supervisory rut? That there’s no free time to seeknew ways of approaching your duties? Do you wish you knew how other supervisorshandle the same puzzling problems you face? Then this energetic workshop’s for you. Itprovides a rare opportunity to step back … polish your skills … and renew your energyand commitment to supervisory excellence. If you want to zero in on the key areas ofimprovement needed to boost performance, productivity and the bottom line, that’s wherethis intensive, hands-on workshop comes in.In just two days, you’ll gain skills that will give you a tremendous edge in your job now andthroughout your professional future. If you’re new to the job, this upbeat workshop willbreak you in fast. If you’re experienced, it will help you polish your skills to get even better.TWO-DAY WORKSHOP$399 per person$349 each for 4 or moreWE’RE COMING TO YOUR AREA …ALABAMAAnniston – February 12 – 13Dothan – April 8 – 9Huntsville – February 10 – 11Montgomery – March 31 – April 1ARIZONALake Havasu City – March 25 – 26ARKANSASBatesville – April 22 – 23Jonesboro – April 24 – 25CALIFORNIAAnaheim – February 5 – 6Irvine – March 12 – 13Lancaster – February 24 – 25Oakland – May 13 – 14Ontario – February 10 – 11Palm Springs – March 3 – 4Pasadena – February 26 – 27Sacramento – May 15 – 16San Bernardino – March 10 – 11San Diego – February 3 – 4San Diego – March 5 – 6San Francisco – April 28 – 29San Jose – April 30 – May 1San Luis Obispo – May 21 – 22COLORADOColorado Springs – March 12 – 13Denver – March 10 – 11Denver – April 1 – 2CONNECTICUTNorwalk – May 12 – 13Trumbull – May 14 – 15Waterbury – May 21 – 22FLORIDAFt. Lauderdale – April 15 – 16Ft. Lauderdale – May 27 – 28Ft. Myers – May 29 – 30Lakeland – April 24 – 25Sarasota – April 22 – 23Tampa – March 18 – 19GEORGIAAthens – May 5 – 6Atlanta – May 7 – 8Columbus – April 10 – 11Macon – February 26 – 27Statesboro – February 24 – 25IDAHOBoise – March 19 – 20ILLINOISChicago – May 1 – 2Naperville – May 5 – 6Oak Brook – April 29 – 30INDIANAIndianapolis – May 15 – 16Kokomo – May 20 – 21KENTUCKYAshland – May 8 – 9Louisville – February 20 – 21Somerset – May 21 – 22LOUISIANALafayette – March 20 – 21MAINEBangor – May 29 – 30MARYLANDAnnapolis – May 8 – 9Baltimore – May 6 – 7College Park – May 21 – 22Frederick – May 19 – 20MASSACHUSETTSDanvers – February 12 – 13Worcester – May 19 – 20MINNESOTABloomington – March 18 – 19Bloomington – April 22 – 23Brainerd – March 20 – 21MISSOURICape Girardeau – March 26 – 27Kansas City – May 12 – 13St. Louis – March 24 – 25St. Louis – April 16 – 17MONTANABillings – February 20 – 21NEBRASKALincoln – March 17 – 18Omaha – March 19 – 20NEW JERSEYCherry Hill – March 26 – 27Freehold – March 24 – 25Princeton – March 5 – 6NEW YORKBinghamton – March 11 – 12Elmira – March 13 – 14New York – March 3 – 4OHIOCanton – May 27 – 28Chillicothe – May 6 – 7Cincinnati – May 1 – 2Columbus – April 29 – 30Youngstown – May 29 – 30OREGONBend – May 29 – 30Portland – March 26 – 27Salem – March 24 – 25SOUTH DAKOTARapid City – April 3 – 4Sioux Falls – April 24 – 25TEXASAmarillo – March 19 – 20Austin – April 14 – 15Dallas – May 5 – 6Ft. Worth – May 7 – 8Houston – May 1 – 2San Antonio – March 17 – 18UTAHSalt Lake City – March 17 – 18VIRGINIAHarrisonburg – April 7 – 8McLean – April 30 – May 1Richmond – February 18 – 19Virginia Beach – April 28 – 29WASHINGTONEverett – February 3 – 4Seattle – February 5 – 6Seattle – March 10 – 11Spokane – March 12 – 13WISCONSINMadison – March 13 – 14WYOMINGCasper – February 25 – 26Cheyenne – May 21 – 22Gillette – February 27 – 28Sheridan – February 18 – 19“I found it so interesting that no matter what field of workyou choose, your issues are universal when managing staff.Great workshop; great tools!”— Heather BotkinPyramid Home HealthTo enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 15

ONE-DAY WORKSHOP$149 per person$139 each for 4 or moreSharpening Your ProfessionalCommunication SkillsLearn the most valuable career skill of all—how to communicateeffectively with peoplePowerful communication skills can propel you along the path to career success andpersonal achievement. They can lead to promotions, to working more effectively withyour boss and co-workers, to building better relationships with the important peoplein your life and to establishing your leadership potential. When you combine excellentcommunication skills with being good at your job, you’re unstoppable.Achieving your potential in human relations is too important to be left to chance.Attend this seminar and you’ll be equipped with the practical, proven interpersonalcommunication skills and techniques that can make a positive difference for you. Bestof all, we’ll discuss real-world issues and real-life solutions that you’ll be able to put to useright away. Enroll now!WORKSHOP HIGHLIGHTSHow to create rapport, build trust and establishyour credibilitymmLearn the secret to quickly establishing rapport andconversing easily with new acquaintancesmmDo others see you as trustworthy? How to ensure that yourwords and actions tell others you’re a credible, reliableprofessional—a person who can be counted on!mmmmHow to “break the ice” and get a good conversation going,even with a total strangerHow to be immediately accepted into any group of people,even if you seem to have nothing in common with themMaking an impact—how to have power andinfluence with peoplemmWhy it really does matter whether or not people like you—and how to make it happenmmThe 3 things you can give away that will return you theloyalty, devotion and friendship of othersmmA sure-fire way to make enemies—and how to avoid itmmThe 15 vital interpersonal skills shared by influentialpeople—how do you measure up?Clear and assertive communication skillsmmmmmmmmNever be put on the spot again! You’ll learn how tothink on your feet when challenged with a difficult ornegative questionLearn the 9 steps of assertive communication that will putpower and confidence in your words3 easy-to-use assertive listening techniques that will makeall your communications more effectiveWhen you’re on the receiving end—how to accept andlearn from negative feedback without becoming hurtor angryCommunicating with difficult people and intough situationsmmHow to recognize the 7 most difficult personality typesand how to deal with eachmmThe 6 basic steps for dealing with all negative behaviormmSpecial strategies to use when the difficult person isthe bossmmHow to practice your new communication skills inlow-risk situationsHow to make an unforgettable, positivefirst impressionmmmmmmmmHow to use the first 4 minutes to make a dynamiteimpression on anyone you meetHow you can avoid the most common blunders that createa negative impressionRecognizing the single biggest factor that determineswhether or not people take you seriouslyHow using what Dale Carnegie called “the sweetest soundin any language” makes you someone people rememberBusiness etiquette—professional polish that showsmmRecognizing and eliminating unconscious sexism fromyour speaking and writingmmBusiness introductions—whom do you present to whom?Should you stand? What’s the most appropriate greeting?mmNo matter where you work, there’s one point of protocolthat you must know!mmHow to handle the many etiquette questions that still ariseabout the sexes working together. Who pays for lunch?Who opens doors? What about shaking hands? You’ll learnup-to-date ways of dealing with these and other questionsin ways that make everybody feel good.16 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – May 5ARKANSASJonesboro – February 18CALIFORNIAAnaheim – February 7Bakersfield – March 17Irvine – March 19Lancaster – February 4Long Beach – February 6Monterey – February 24Oakland – May 28Pasadena – February 5Sacramento – May 27San Diego – February 18San Diego – March 20San Francisco – May 30San Jose – May 29Torrance – March 18Ventura – February 3COLORADOBoulder – April 4Denver – April 3Denver – May 7Durango – May 9Grand Junction – May 8DELAWAREWilmington – April 17DISTRICT OF COLUMBIAWashington, DC – March 17Washington, DC – April 10FLORIDAFt. Lauderdale – February 7Gainesville – May 20Jacksonville – May 21Orlando – March 19Sarasota – March 17Tallahassee – May 19Tampa – February 6Tampa – March 18GEORGIAAthens – April 14Atlanta – April 15Atlanta – May 22Augusta – March 21ILLINOISChicago – February 7Chicago – March 13Effingham – May 13Oak Brook – February 6Oak Brook – March 14INDIANAFt. Wayne – March 12Indianapolis – May 27IOWACedar Rapids – May 9Des Moines – February 28Ft. Dodge – February 27KANSASOverland Park – May 16KENTUCKYLexington – March 10Louisville – February 5Paducah – May 12MARYLANDAnnapolis – March 19Baltimore – March 20Baltimore – April 11Rockville – March 18MICHIGANKalamazoo – April 22MINNESOTABloomington – April 24Minneapolis – May 19St. Cloud – April 25MISSOURIColumbia – May 15Kansas City – April 9St. Charles – April 10St. Louis – April 11St. Louis – May 14NEBRASKAGrand Island – February 24Lincoln – February 25Omaha – February 26NEW HAMPSHIREManchester – March 4Portsmouth – March 3NEW JERSEYCherry Hill – April 14Princeton – April 15NEW MEXICOAlbuquerque – March 14Las Cruces – March 13NEW YORKBuffalo – May 22Melville – March 5New York – March 6New York – April 16Plattsburgh – May 19Syracuse – May 21Utica – May 20NORTH CAROLINACharlotte – February 4Charlotte – March 5Fayetteville – March 3Raleigh – February 3Raleigh – March 4OHIOAkron – May 30Cincinnati – February 4Cincinnati – March 11Cleveland – May 8Columbus – February 3Columbus – March 7Dayton – May 28Toledo – May 29OKLAHOMALawton – April 7OREGONEugene – March 4Medford – March 3Portland – March 5PENNSYLVANIABloomsburg – April 30King of Prussia – May 2Monroeville – May 6Pittsburgh – May 7Reading – May 1SOUTH CAROLINAGreenville – February 5TENNESSEEChattanooga – March 14Jackson – February 20Memphis – February 19Nashville – February 21TEXASAbilene – March 10Austin – March 7Corpus Christi – March 5Dallas – February 11Dallas – March 11El Paso – March 12Ft. Worth – February 10Houston – March 31Houston – April 28Midland – April 11San Antonio – March 6UTAHSalt Lake City – March 24VIRGINIACharlottesville – April 8Fredericksburg – April 9Lynchburg – April 7Richmond – February 28Winchester – May 5WASHINGTONSeattle – March 6Spokane – March 7WEST VIRGINIACharleston – April 17Huntington – April 16WISCONSINAppleton – April 2Eau Claire – April 23La Crosse – April 22Madison – March 31Milwaukee – April 4Racine – April 3Wausau – April 1BARRIERS TO GIVINGCONSTRUCTIVE FEEDBACKCheck ✔ the attitudes you carry into a situation in whichyou need to provide constructive feedback to others.hhIf I wait long enough, the situation will probably resolveitself, so I don’t need to get involved.hhSince I don’t like to receive feedback, I can’timagine anyone else does; therefore, I choose toignore the problem.hhI provide constructive feedback indirectly by usingsarcasm or jokes.hhI’m not perfect, so who am I to judge anyoneelse’s behavior?hhIf I give my boss constructive feedback, he or she mayuse it against me at my next performance evaluation.hhI’ve let the situation go on for too long now, and I’m soangry that I’m sure I’m going to blow up and mishandlethe situation.Too many boxes checked? Attending this course puts you ona path to smoother, more confident interpersonal skills youcan use today, tomorrow and beyond.To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 17

ONE-DAY WORKSHOP$149 per person$139 each for 4 or more“This was a real eye-opener as a newmanager. Now I can acknowledge myfaults to better manage my employeesand be a better employee myself.”— Aaron VanMoerLyon County Highway DepartmentDealing Effectively WithUnacceptable Employee BehaviorLearn how to turn underachievers into productive team membersBy allowing poor performers to continue their negative behavior patterns, you putthe productivity and effectiveness of the entire organization at risk. And below-parperformers cost your company in more ways than one: They hurt morale, they lower yourorganization’s productivity, they waste your valuable time and energy and they can evenset the stage for possible lawsuits.In this comprehensive workshop, you’ll get expert advice on the sticky issue of discipliningworkers whose performance just doesn’t measure up. Our step-by-step program takes youthrough every stage of the discipline process, from recognizing the problem and assessingits severity … to intervention strategies … to formal termination procedures. This fastpaced,information-packed day is designed for anyone who manages, supervises or leadsdifficult employees. You’ll return to your workplace with proven strategies for identifyingnonperformers and turning their behavior around. You’ll learn:mmmmHow to recognize the 15 warning signsthat a problem is brewingHow to set measurable performancestandards and communicate themmmmmHow to offer constructive feedbackHow to determine when it’s time totransfer, reposition or terminate aproblem employeeWE’RE COMING TO YOUR AREA …ARIZONATucson – May 27CALIFORNIAEureka – February 3Modesto – February 4Monterey – May 29Ventura – May 28COLORADOBoulder – May 13Denver – May 12FLORIDAJacksonville – March 10Orlando – March 11Tampa – March 12Tampa – April 2GEORGIAAlbany – April 3Macon – March 17IOWASioux City – May 22KANSASDodge City – May 6Hays – May 7Hutchinson – May 5KENTUCKYLexington – February 13LOUISIANAAlexandria – April 22MAINEAugusta – March 26Bangor – March 25Portland – March 27Presque Isle – March 24MARYLANDAnnapolis – March 14Baltimore – March 11Baltimore – April 1Frederick – March 12Salisbury – March 13MASSACHUSETTSSpringfield – March 10MICHIGANFlint – April 2Marquette – April 3MINNESOTABloomington – February 24Duluth – May 20Willmar – May 21MISSISSIPPIGulfport – April 23NEVADAReno – February 5NEW HAMPSHIREManchester – March 28NEW JERSEYAtlantic City – February 10Cherry Hill – February 11NEW MEXICOAlamogordo – May 16Albuquerque – May 15Farmington – May 14NORTH DAKOTAFargo – April 14OHIOLima – February 12OREGONSalem – May 30PENNSYLVANIAState College – March 31DVDROMTEXASHouston – February 11Houston – March 17Temple – February 10UTAHSalt Lake City – February 6VIRGIN ISLANDSSt. Croix – March 14WEST VIRGINIACharleston – May 2Huntington – May 1Dealing With Difficult PeopleDon’t let negative personalities,problem behavior and volatilesituations damage your relationships.This DVD will teach you how toreplace harmful impulses withmeasured, productive dialogue andpoint you toward more positive waysto de-escalate personality clashes inyour workplace.Item No. 10-9118-51382; one DVD and Program GuideSPECIAL CATALOG PRICE: $99.9518 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

Business Writing Basicsfor ProfessionalsTips, techniques and shortcuts for getting results every time you writeWhether you usually write or prepare one-page letters and memos or multiple-pagereports, proposals or other documents, few tasks are as challenging as “putting it inwriting” for others to learn from, act upon or respond to. But when you participate inthe Business Writing Basics for Professionals workshop, you’ll master skills like these:Sure-fire methods for building an instant rapport with your reader; how to write for busyreaders who are interested only in the bottom line; how to weed out the jargon, clichés andverbiage that can muddle your message; and valuable pre-writing techniques that cansave you endless rewriting later. You’ll see your respect and credibility grow as you earn areputation as a business professional who is able to communicate effectively on paper.ONE-DAY WORKSHOP$199 per person$189 each for 4 or moreWE’RE COMING TO YOUR AREA …ARIZONATempe – May 12CALIFORNIAAnaheim – March 11Irvine – April 7Long Beach – March 12Oakland – May 16Ontario – March 14Pasadena – March 13Sacramento – May 13San Francisco – May 14San Jose – May 15Torrance – April 8DISTRICT OF COLUMBIAWashington, DC – May 28FLORIDAFt. Lauderdale – April 14Ft. Lauderdale – May 22Orlando – April 15Orlando – May 21Tampa – April 16Tampa – May 20GEORGIAAtlanta – March 19Atlanta – April 17ILLINOISChicago – May 8Oak Brook – May 9INDIANAMerrillville – May 7MARYLANDAnnapolis – May 29Baltimore – May 27Frederick – May 30MICHIGANFarmington Hills – May 14NEW HAMPSHIREManchester – May 12NEW MEXICOAlbuquerque – March 10NEW YORKBuffalo – February 26NORTH CAROLINACharlotte – March 17OHIOCleveland – May 15Columbus – May 16OKLAHOMATulsa – February 3SOUTH CAROLINACharleston – March 18TEXASDallas – February 4Dallas – March 13Houston – February 6Houston – March 14Lubbock – March 12San Antonio – February 5VIRGINIARichmond – March 28WISCONSINMilwaukee – April 11“Excellent training—informative … interactive …and well-organized.”— Lina MonteleoneKoinonia Homes Inc.You’ll master skills like these:mmmmmmmmmmmmmmHow to use mind mapping to get your ideas on paperquickly and overcome “writer’s block”Sure-fire methods for building an instant rapport withyour readerHow to write for busy readers who are interested only inthe bottom lineHow to weed out the jargon, clichés and excess verbiagethat can muddle your messageValuable pre-writing techniques that can save youendless rewriting laterHow to deliver bad news in the most painless andinoffensive way possibleAre you writing to inform … educate … persuade …praise … let down? You’ll learn how to make sure youachieve the results you want from each writing effortBusiness Writing,Grammar and UsageMade Easy and Fun!Writer’s block, poor organization,vocabulary, punctuation, sentencestructure … all can rob your writingof professionalism and credibilitythat it deserves. Learn the quick andeasy way to produce professionalbusiness documents.Item No. 11-4505-51382; five audio CDs;one CD-ROM containing a printable workbookSPECIAL CATALOG PRICE: $89.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 19

TWO-DAY WORKSHOP$399 per person$349 each for 4 or more“This was a great workshop. It helpedme to understand how to makechanges to be a better communicator—both professionally and personally.”— Cheryl SaxbyProvidence Health and ServicesCommunicatingWith Tact, Diplomacyand ProfessionalismLearn how to handle problem people and situations with finesse and skill!“Why didn’t I think of that at the time?” There are those individuals who always seemto know exactly what to do—and say—in any conflict or crisis. Faced with an angrycustomer, an uncooperative co-worker or a tense negotiation, they don’t stammer, stumbleor get upset—they keep their cool and smoothly sail through the encounter, gettingwhat they want without breaking a sweat. And, not surprisingly, the professional whodemonstrates that kind of powerful poise and presence is also the person who rapidly risesthrough the ranks.Fortunately, great communicators are made, not born—it’s a matter of having the righttools and knowledge. We’ve collected the most crucial, practical information on thissubject—the best of the best—and condensed it into two nonstop, idea-crammed days.Once you’re treated to the hundreds of solid-gold nuggets offered in this workshop, youwon’t be able to wait to get back to the office to put them to work for you. Don’t miss thisopportunity to take your communication skills—and your career—to the next level.WORKSHOP HIGHLIGHTSDAY ONECommunicating under pressure: How to be poised,calm and effective no matter whatmmWhy being able to think on your feet—and thencommunicate effectively—is crucial in today’s workplacemmWhat gets in your way? Here’s how to pinpoint andeliminate your communication snagsmmHow to tell the truth without fearmmTechniques for handling disagreementsmmWhat’s your credibility quotient? Gain and maintainrespect with these strategiesmmHow to capture your listener’s attention and get your pointacross—even when they’re resistant, upset or angrymmExcuses, excuses—how they can torpedo your reputationmmPhone vs. face-to-face communication—importantdifferences you must be aware ofThe secrets to getting the information you wantmmBreaking the ice … tips for getting a conversation rollingmmHow to get the information you need … more quicklymmTips on understanding and communicating effectivelywith different personality typesmmListening between the lines—identifying the hiddenagendas and false signals that lead to misunderstandingsmmThe 4 steps for handling complaints masterfullymmWhen you’re the target—how to handle criticism, barbsand wisecracksDAY TWODiplomacy in action: How to manage conflictsand prevent communication problemsmmWhere do most problems come from?mmAll we want is a little respect … ways to encourage thisall-important practicemmSure-fire ways to prevent or reduce defensive behaviormmHow to deal with hotheads, bad-mouthers, habitualfault-finders and other morale bustersmmThe do’s and don’ts of documentation … these guidelinescould save your hide!mmWhen things get out of hand—techniques for defusingtense or explosive situationsHow to be positively persuasive: Getting people tobuy into your ideasmmThe secret to projecting an aura of confidence and powermmStrategies for getting agreement without giving inmmWhen there’s no budging them—how to formulate a Plan BmmMaster the sound bite: How to package concepts andinformation into memorable nuggetsmm5 steps to follow to respond to any question successfullymmKilljoys, skeptics and wet blankets—how to deal with eventhe toughest objections and resistancemmHow to participate in and lead productive meetingsmmTips and techniques for delivering knockout presentations20 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

WE’RE COMING TO YOUR AREA …ALASKAAnchorage – March 20 – 21ARIZONAPhoenix – April 14 – 15Tempe – May 6 – 7ARKANSASFayetteville – April 22 – 23Little Rock – April 24 – 25CALIFORNIAAnaheim – March 12 – 13Concord – March 18 – 19Fresno – February 25 – 26Irvine – April 3 – 4Long Beach – March 26 – 27Modesto – April 7 – 8Oakland – February 10 – 11Ontario – March 10 – 11Pasadena – March 3 – 4Sacramento – April 22 – 23Sacramento – May 19 – 20San Diego – April 1 – 2San Diego – May 1 – 2San Francisco – February 27 – 28San Jose – February 12 – 13Santa Monica – March 24 – 25Sunnyvale – March 20 – 21Ventura – April 29 – 30DISTRICT OF COLUMBIAWashington, DC – May 15 – 16FLORIDAFt. Lauderdale – May 29 – 30Orlando – April 30 – May 1Tampa – April 28 – 29GEORGIAAthens – February 10 – 11Atlanta – February 12 – 13Atlanta – March 12 – 13Columbus – March 17 – 18Savannah – March 19 – 20ILLINOISChicago – April 29 – 30Naperville – May 1 – 2Oak Brook – February 18 – 19Oak Brook – May 21 – 22IOWADes Moines – May 7 – 8LOUISIANANew Orleans – May 6 – 7MAINEPortland – March 10 – 11MARYLANDAnnapolis – May 6 – 7Baltimore – May 13 – 14College Park – April 28 – 29Frederick – May 27 – 28Waldorf – April 30 – May 1MASSACHUSETTSBraintree – March 12 – 13Danvers – March 19 – 20Worcester – March 17 – 18MICHIGANFarmington Hills – April 14 – 15Grand Rapids – March 3 – 4Lansing – April 16 – 17Troy – March 5 – 6MINNESOTABloomington – February 12 – 13Bloomington – March 26 – 27Duluth – March 3 – 4Mankato – February 10 – 11St. Cloud – March 24 – 25MISSOURISpringfield – April 7 – 8NEBRASKAOmaha – May 5 – 6NEVADALas Vegas – February 24 – 25NEW HAMPSHIREConcord – April 30 – May 1Manchester – April 28 – 29NEW JERSEYAtlantic City – February 18 – 19Cherry Hill – February 24 – 25Edison – May 15 – 16Freehold – May 13 – 14Princeton – February 20 – 21Saddle Brook – April 28 – 29NEW YORKAlbany – April 3 – 4Binghamton – April 24 – 25Elmira – April 1 – 2NORTH CAROLINAAsheville – March 10 – 11Charlotte – May 5 – 6Kinston – April 14 – 15Raleigh – April 16 – 17Wilmington – May 27 – 28OHIOAkron – March 19 – 20Cincinnati – April 14 – 15Columbus – May 19 – 20OKLAHOMATulsa – May 27 – 28OREGONPortland – May 14 – 15Salem – May 12 – 13PENNSYLVANIAAllentown – March 24 – 25Lancaster – May 29 – 30Pittsburgh – March 17 – 18Scranton – April 22 – 23SOUTH CAROLINACharleston – May 7 – 8TENNESSEEMemphis – May 29 – 30TEXASArlington – April 8 – 9College Station – April 29 – 30Dallas – April 10 – 11Dallas – May 1 – 2Houston – March 3 – 4Houston – April 1 – 2VIRGINIAArlington – May 8 – 9Norfolk – February 26 – 27WASHINGTONEverett – May 6 – 7Seattle – May 8 – 9Tacoma – May 21 – 22WISCONSINAppleton – February 20 – 21HOW WOULD YOU RESPOND TO THESECOMMUNICATION NIGHTMARES?THE PUBLIC POTSHOTIn a meeting with company executives, including yourboss, one of the people on your team makes a “ joke” thatimplies you’re not pulling your weight. What could you sayto the employee (and when) and how would you coverthis with your boss?There are a number of effective ways to respond to snipingincidents like this. During the seminar, you’ll learnstrategies for calmly demonstrating that you won’t standfor sneaky put-downs—you’ll learn how to maintain yourleadership role while firmly getting clarification on thesupposedly funny comments. You’ll also learn how toprivately approach the person later to discuss what’s atthe heart of the matter and take steps to resolve it.THE ANGRY CUSTOMERAn irate customer calls with a relatively minor complaintand starts screaming—he’s hurling verbal abuse at you,insulting your company and even threatening a lawsuit.How would you respond to an outburst like this?When you’re the target of someone’s verbal attacks, thefirst step is to protect yourself … during the seminar,we’ll share a powerful technique for maintaining yourcomposure and reservoir of inner strength in the face ofhostility. Then we’ll give you three specific things you cansay—all strong but nonthreatening—that will tend to makeangry individuals stop in their tracks and treat you withthe respect you deserve.To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 21

ONE-DAY CONFERENCE$199 per person$189 each for 4 or moreAttend one track from start tofinish or mix and match sessions tocustomize the conference to yourown particular needs.The Conference on LeadershipDevelopment and TeambuildingFor managers, supervisors and team members who would liketo motivate … inspire … lead … succeed!Are you a natural-born leader? Not likely, but don’t worry, you’re not alone. The top leadersof America’s most successful businesses aren’t either. Instead, they made the journey frommanager to leader by making the most of their innate talents, seeking out and learningthe skills they needed and developing their leadership abilities. They learned new waysto influence, convince and motivate people. They conquered problems and setbacks thatwould have sunk others. And they learned how to create and inspire powerful teams thatbecame much more than the sum of the individuals on those teams.And so can you. This conference is full of real-life examples, practical methods and proventechniques. Every one of the sessions is packed with ideas and tips that you can put to workimmediately to improve your job and your skills. So whether you’re an experienced leaderlooking for new ways to motivate your team or a supervisor or manager wanting to buildyour leadership role—this groundbreaking conference is for you.WE’RE COMING TO YOUR AREA …ALABAMAHuntsville – May 15ARIZONAFlagstaff – March 17ARKANSASFayetteville – February 5CALIFORNIAFresno – April 2Modesto – April 3Monterey – April 4Palm Springs – March 31Ventura – April 1COLORADOColorado Springs – May 30Denver – May 29Golden – May 28Grand Junction – May 27CONNECTICUTHartford – April 3FLORIDAFt. Myers – February 18Lakeland – February 19Miami – February 20Tallahassee – May 14GEORGIAStatesboro – March 28IDAHOBoise – May 6Idaho Falls – May 5ILLINOISMt. Vernon – February 3INDIANAFt. Wayne – March 11Indianapolis – March 12Lafayette – March 10IOWADes Moines – May 2KANSASOverland Park – February 6Topeka – February 7KENTUCKYLexington – March 14Louisville – March 13MARYLANDBowie – February 12Cumberland – February 10MASSACHUSETTSWorcester – March 6MICHIGANSaginaw – April 30Sault Ste. Marie – April 29MINNESOTADuluth – April 8Mankato – April 10St. Cloud – April 9MISSOURISt. Louis – February 4NEBRASKAOmaha – April 11NEVADAReno – March 18NEW JERSEYCherry Hill – April 4Saddle Brook – April 1NEW MEXICOCarlsbad – May 2Las Cruces – May 1NEW YORKBuffalo – May 21New York – March 7Poughkeepsie – April 2Rochester – May 22NORTH CAROLINACharlotte – March 25Hickory – April 7Raleigh – April 8NORTH DAKOTABismarck – February 24OHIOColumbus – April 16Lima – April 17Zanesville – April 15OKLAHOMATulsa – April 28OREGONPortland – March 19PENNSYLVANIAErie – February 24Pittsburgh – February 26SOUTH CAROLINACharleston – March 26Columbia – May 9Greenville – May 8Myrtle Beach – March 27SOUTH DAKOTAAberdeen – March 7TENNESSEEJohnson City – March 24Nashville – May 16TEXASAustin – May 22Denton – April 29El Paso – April 30VIRGINIAWinchester – February 11WASHINGTONSeattle – March 21Tacoma – March 20WEST VIRGINIACharleston – April 14Huntington – February 27Wheeling – February 25WISCONSINMilwaukee – May 1WYOMINGCasper – March 17Cheyenne – March 18“Loved the presentation and examples—I left feelingvery energized and wanting to work with my team.”— Vanessa DunnickSt. John’s Community Services22 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

Managing Emotions andThriving Under PressureLearn to stay cool and calm—no matter how much pressure you’re underAll of us experience those moments on the job when unwanted emotions intensify.Losing your temper, overreacting and getting stressed-out can get in the way of positiverelationships—and profoundly affect your productivity and well-being. This excitingnew workshop will teach you an amazing, systematic process for developing “emotionalself-control.” You’ll gain a tremendous number of tools and techniques that you can useto minimize daily work stressors, improve your performance, earn greater respect—andmake your life more fulfilling and enjoyable. Ready to look at yourself and your emotionsin an exciting new way? Register today!In case you were wondering …Will I have to participate in revealing discussions that will be embarrassing?Your emotions are your business. You won’t be expected to share personal informationor contribute in any ways that make you feel uncomfortable. It’s a completely safe andnonthreatening environment.Will there be a lot of self-help psychobabble in this program?No way. We take a complicated subject and break it down into simple language everyonein the room can understand.ONE-DAY WORKSHOP$149 per person$139 each for 4 or more“It provided me with a lot of greattips to use not only in my job, but inmy personal life also.”— Megan BrownR.M. of Corman ParkWE’RE COMING TO YOUR AREA …CALIFORNIAAnaheim – March 26Irvine – April 17Pasadena – March 25Sacramento – March 24FLORIDAOrlando – May 22ILLINOISMt. Vernon – March 21Oak Brook – March 20Oak Brook – April 11INDIANALafayette – March 19MICHIGANFarmington Hills – March 17Troy – April 10MINNESOTABloomington – May 8NEBRASKALincoln – May 9NEW HAMPSHIREManchester – February 11NEW JERSEYFreehold – February 13Saddle Brook – February 12NORTH CAROLINARaleigh – May 20NORTH DAKOTABismarck – April 10OHIOColumbus – March 18TENNESSEENashville – May 21TEXASDallas – April 9Dallas – May 12Denton – May 13Temple – May 14Tyler – April 8Waco – April 7UTAHSalt Lake City – April 16VERMONTBurlington – February 10WASHINGTONEverett – March 27Seattle – March 28WISCONSINAppleton – February 4Madison – February 5Milwaukee – February 6Wausau – February 3Three key benefits of attending this workshop:1. You’ll become crystal-clear about emotions—what rolethey play in your life, where they come from and the manyways (good and bad) of expressing them.2. You’ll examine the professional cost of emotional ups anddowns—how they affect everything you do and don’t do …from dealing with stress and approaching conflict tohandling crisis situations, managing your time … evenmanaging your weight.3. You’ll learn how to make choices, better choices—bypracticing self-discipline and emotional self-control inevery difficult situation.Managing Your EmotionsThe ways most of us deal with emotionslike fear, anger, worry, frustration andguilt can cause more harm than good.This audio program will give you a set oftools that will put you in charge of thoseself-defeating emotions holding you back.Item No. 11-4506-51382;five audio CDsSPECIAL CATALOG PRICE: $89.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 23

TWO-DAY WORKSHOP$399 per person$349 each for 4 or more“Excellent tips for individualsentering into project management.”— C.J. FitzgeraldAmerican Public University SystemFundamentals of SuccessfulProject ManagementKeep your projects on track, on budget, on time!Good things happen to those who know how to manage projects. The ability to makethings happen … to meet deadlines … to build and supervise a team … to get results. That’swhat makes people take notice. That’s what makes careers soar!It’s a fact. Managers who know how to complete projects on time, on budget and with thedesired results are in high demand and—as top management everywhere agrees—inshort supply. So, what are the secrets of these project management “superstars”? Nosecrets, really. Just a thorough understanding of what it takes to guide a project frombright idea to bottom-line result. The know-how to create a plan, implement it, monitorprogress, correct as necessary and deliver as promised. The skills to make their projects anorderly progression of completed objectives, instead of the all-too-common helter-skelterrace with disaster.That’s our crystal-clear goal in this unique workshop: To equip you with the tools,knowledge, insights and skills to make you an outstanding project manager. There aregreat rewards for those who master the necessary skills. Let us show you how.WE’RE COMING TO YOUR AREA …ALABAMABirmingham – March 4 – 5ALASKAAnchorage – May 7 – 8ARIZONAPhoenix – March 11 – 12Tempe – April 16 – 17ARKANSASFayetteville – April 24 – 25CALIFORNIAAnaheim – February 12 – 13Concord – February 18 – 19Eureka – April 24 – 25Irvine – March 10 – 11Long Beach – February 24 – 25Oakland – March 20 – 21Sacramento – February 3 – 4San Diego – February 10 – 11San Diego – March 12 – 13San Francisco – February 20 – 21San Jose – February 5 – 6COLORADOBoulder – February 25 – 26Denver – February 10 – 11Denver – March 3 – 4Golden – February 27 – 28CONNECTICUTHartford – March 3 – 4DISTRICT OF COLUMBIAWashington, DC – February 12 – 13Washington, DC – March 20 – 21FLORIDAFt. Lauderdale – May 7 – 8Tampa – May 5 – 6GEORGIAAtlanta – March 6 – 7Atlanta – April 14 – 15ILLINOISChicago – February 3 – 4Chicago – March 10 – 11Oak Brook – February 5 – 6Oak Brook – March 12 – 13INDIANAEvansville – May 27 – 28Ft. Wayne – April 28 – 29Indianapolis – April 30 – May 1South Bend – March 3 – 4IOWADes Moines – March 31 – April 1KANSASOverland Park – March 20 – 21KENTUCKYBowling Green – February 6 – 7Lexington – February 18 – 19MAINEPortland – May 19 – 20MARYLANDAnnapolis – March 24 – 25Baltimore – February 10 – 11Baltimore – March 18 – 19MASSACHUSETTSBraintree – May 12 – 13Danvers – May 8 – 9Framingham – May 6 – 7Hyannis – May 14 – 15Springfield – May 29 – 30Taunton – April 30 – May 1Worcester – May 27 – 28MICHIGANFarmington Hills – March 19 – 20Kalamazoo – March 5 – 6Traverse City – March 3 – 4Troy – April 24 – 25MINNESOTABloomington – March 5 – 6Bloomington – April 2 – 3MISSISSIPPIJackson – April 22 – 23MISSOURIColumbia – March 18 – 19Kansas City – February 12 – 13St. Charles – May 21 – 22St. Louis – May 19 – 20NEBRASKALincoln – February 10 – 11NEW HAMPSHIREManchester – May 21 – 22NEW JERSEYAtlantic City – April 7 – 8Edison – May 13 – 14Freehold – April 9 – 10NEW MEXICOAlbuquerque – May 21 – 22NEW YORKAlbany – March 26 – 27New York – May 15 – 16Poughkeepsie – March 24 – 25NORTH CAROLINACharlotte – March 12 – 13Greensboro – April 28 – 29Raleigh – February 4 – 5Raleigh – March 10 – 11NORTH DAKOTABismarck – May 1 – 2OHIOAkron – May 19 – 20Cleveland – May 21 – 22Columbus – February 20 – 21Toledo – March 17 – 18Youngstown – April 22 – 23OKLAHOMAOklahoma City – May 12 – 13OREGONEugene – April 14 – 15Portland – May 12 – 13SOUTH CAROLINAGreenville – March 5 – 6SOUTH DAKOTASioux Falls – February 26 – 27TENNESSEEJohnson City – April 7 – 8Nashville – May 29 – 30TEXASHouston – February 24 – 25Houston – May 14 – 15VIRGINIANorfolk – March 26 – 27WASHINGTONEverett – April 14 – 15Seattle – April 16 – 17Seattle – May 14 – 15WISCONSINMilwaukee – March 5 – 624 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

Coaching and Teambuilding Skillsfor Managers and SupervisorsHow to inspire commitment, teamwork and cooperationWe consulted with America’s most effective corporate coaches and team leaders—andfound they share these success indicators: Their people support each other and share a“can-do” attitude, they meet their deadlines and fulfill the objectives of their projects,they deal effectively with challenges and problems, they hire the best-qualified workersand not only do their workers respect them, but so do their bosses—giving themcredibility throughout the organization.Perhaps you don’t think of yourself as a coach and team leader, but consider this: If yousupervise others, if you’re responsible for getting results from the efforts of a group ofpeople, then you’re in charge of a team—and the team’s success depends on your abilityto motivate … support … train … give feedback … reward. In short, to lead your peopleto achieve objectives.This is your prime opportunity to gain vital teambuilding expertise—both peopleskills and technical skills—guaranteed to make your team more cohesive, more highlymotivated and more productive. There’s not a moment of dry philosophy in the entireday … just loads of practical information, job-tested and proven to work. We guaranteeyou’ll see measurable results.ONE-DAY WORKSHOP$199 per person$189 each for 4 or more“Very engaging and full of techniquesthat I will start practicing andimplementing soon. Thank you!”— Candice HoughtonPhilip Webb Real EstateWE’RE COMING TO YOUR AREA …ALABAMAAnniston – May 14Birmingham – February 11Montgomery – February 10ARIZONAPhoenix – March 10Tempe – February 18CALIFORNIAAnaheim – April 24Concord – April 10Irvine – March 25Oakland – March 12Ontario – March 27Pasadena – March 26Sacramento – April 9San Diego – March 24San Diego – April 25San Francisco – March 13San Jose – March 11Sunnyvale – April 11Van Nuys – March 28COLORADOColorado Springs – February 24Denver – February 26Golden – February 25FLORIDADaytona Beach – May 19Melbourne – May 21Orlando – May 20Tampa – May 22GEORGIAAtlanta – May 13Macon – May 12HAWAIIHonolulu – March 17ILLINOISOak Brook – May 13INDIANAIndianapolis – May 12KANSASOverland Park – May 5MASSACHUSETTSDanvers – April 22Taunton – April 23MICHIGANFarmington Hills – March 24Grand Rapids – April 15Troy – April 14MINNESOTABloomington – April 16Bloomington – May 14MISSISSIPPITupelo – February 12NEW YORKBinghamton – February 19Ithaca – February 18NORTH DAKOTAFargo – May 15OHIOAkron – March 26Cincinnati – March 27Toledo – March 25PENNSYLVANIAAllentown – February 20Harrisburg – February 21Pittsburgh – May 29TENNESSEEMemphis – February 13Nashville – March 17DVDROMTEXASHouston – May 21San Antonio – February 27Victoria – February 28VIRGINIANorfolk – May 27Richmond – April 11WEST VIRGINIAParkersburg – May 28Coaching Your Team toHigher PerformanceMore than ever, managers are beingrequired to quickly build teamsthat deliver results. This easy-tofollowguide walks you through thefour stages of team developmentand how to fulfill your changingand complicated role as a coach ateach stage.Item No. 10-9114-51382; one DVD and Program GuideSPECIAL CATALOG PRICE: $99.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 25

ONE-DAY WORKSHOP$149 per person$139 each for 4 or more“Very informative! Life-changing!I am a very busy professional andthis course was extremely worth mytime to attend … and grow.”— Judith AveryAccountants on MainExcelling as a Manageror SupervisorThe supervisory fundamentals you need to knowto achieve management successYou already have the knowledge and skills to perform in your area of expertise. That’sprobably what got you promoted in the first place. But being a manager or supervisordemands a new type of skill. You’re in charge of coordinating people and tasks—yourcontinued success depends directly on your ability to get things done through others.Here’s the good news: As a supervisor, you don’t have to learn everything by doing. That’sexactly why we designed this workshop. This intensive day of training focuses on theunique challenges you face every day as a manager or supervisor. It offers solutions to helpyou fully achieve your potential as a true leader who commands the respect, commitmentand credibility that moves people to action. The essential, “must-have” managementskills you’ll take away from this workshop have proven themselves time and again withsuccessful organizations across the country. Why spend valuable time learning theseskills by trial and error? Attend this workshop and begin the steps to building a foundationfor a career full of managerial achievements!WORKSHOP HIGHLIGHTSNew or not, making the leap from workerto supervisormmWhat it takes to be a manager: An overview of yourday-to-day responsibilitiesmmWhy it’s important to “take charge” and put your best footforward from the beginning—and a half-dozen tips fordoing just thatmm10 common management missteps you’ll want to avoidWhy leadership is an essential ingredientof managementmmWhy bosses turn people off—and leaders turn people onmm5 sure-fire ways leaders gain the commitment andcooperation of workersmmThe advantages of being available and visible to workersIndispensable everyday management skillsmmHow to keep track of employees’ progress on a projectwithout appearing that you’re checking up on themmmHow to make delegating a natural, comfortable part ofyour supervisory routinemmA 5-step approach to identifying and solving any problemHow to make things happen—boosting workerproductivity, enthusiasm and commitmentmmHow to increase productivity by effectively assessingworkers’ skills and matching them to work assignmentsmmUsing praise effectively: Why how you praise is asimportant as the praise itselfGetting the job done right and on time: How tomanage projects and prioritiesmmUnderstanding the concept of important versus urgent:How to define your productivity payoffs and take actionfor successmm9 steps for defining and planning any projectCommunication skills that make the differencemmHow to manage up the ladder—tips for communicatingeffectively with your boss and other executivesmmUsing your listening skills to create a caring,understanding workplacemmHow to give criticism and negative feedback withoutprovoking workersCorrecting problem behavior and poor performancemmmStrategies for getting to the root causes of poor performanceHow to conduct a fair and constructive performanceevaluation—and what to do when workers disagree withyour assessment of their performancemmEasy methods for overcoming tardiness and absenteeismControlling conflict in the workplacemmHow to save face when an employee sets you up or publiclytries to embarrass yoummHow to handle an employee who disagrees with somethingyou want done or the way you want it to be donemmHow to deal with employees who constantly complain theyhave too much work26 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

WE’RE COMING TO YOUR AREA …ALABAMABirmingham – March 6Mobile – April 3Tuscaloosa – April 2ARIZONAFlagstaff – February 18Phoenix – May 16ARKANSASCamden – March 14Fayetteville – March 11Hot Springs – March 13Little Rock – March 12CALIFORNIAAnaheim – May 13Concord – May 1Eureka – March 17Fresno – March 20Lancaster – May 6Long Beach – May 14Modesto – March 14Monterey – March 19Oakland – April 9Ontario – May 12Pasadena – May 7Sacramento – March 18San Diego – May 15San Francisco – April 8San Jose – April 10Santa Monica – May 9Santa Rosa – April 7Sunnyvale – May 2Van Nuys – May 8Ventura – March 21COLORADOFt. Collins – February 24CONNECTICUTHartford – February 5New London – February 3Waterbury – February 4DELAWAREDover – February 25DISTRICT OF COLUMBIAWashington, DC – February 28FLORIDAPensacola – April 7West Palm Beach – March 17GEORGIAAtlanta – March 5ILLINOISArlington Heights – February 5Chicago – February 6Chicago – March 12Galesburg – February 3Kankakee – March 13Oak Brook – February 7Oak Brook – March 11Peoria – March 14Rockford – February 4Schaumburg – March 10INDIANAColumbus – May 14Ft. Wayne – April 16Indianapolis – February 27Merrillville – February 28Muncie – February 26South Bend – April 15Terre Haute – April 14IOWAMason City – March 12KANSASDodge City – March 4Hays – March 5Liberal – March 3Overland Park – March 7Topeka – March 6Wichita – March 21KENTUCKYLexington – May 12Louisville – May 13MAINEPresque Isle – April 17MARYLANDAnnapolis – February 6Baltimore – February 7Baltimore – March 17College Park – February 26Waldorf – February 27MASSACHUSETTSBoston – May 5Braintree – May 6Danvers – May 7Leominster – May 8Pittsfield – April 28Springfield – February 6Worcester – February 7MICHIGANFarmington Hills – February 11Grand Rapids – April 28Lansing – February 10Troy – March 17MINNESOTAMankato – March 11Willmar – March 10MISSISSIPPIMeridian – April 4MISSOURIJoplin – February 4Kansas City – February 3Springfield – February 5NEVADALas Vegas – March 24NEW HAMPSHIREClaremont – March 31Concord – April 2Keene – April 1Manchester – April 4Portsmouth – April 3NEW JERSEYAtlantic City – May 27Cherry Hill – May 28Edison – March 20Morristown – March 19Princeton – May 29Saddle Brook – April 30NEW MEXICOAlbuquerque – March 7NEW YORKAlbany – April 23Binghamton – May 16Buffalo – March 7Hauppauge – May 1Middletown – April 29New York – May 2Plattsburgh – March 3Rochester – March 6Syracuse – March 5Utica – March 4NORTH CAROLINARaleigh – March 3Winston-Salem – March 4OHIOAkron – February 13Cincinnati – February 25Cincinnati – March 20Cleveland – February 12Cleveland – March 18Columbus – February 24Columbus – March 19Toledo – April 17OKLAHOMAOklahoma City – March 19Tulsa – March 20OREGONEugene – April 28Klamath Falls – April 29Medford – April 30Pendleton – May 28Portland – May 16PENNSYLVANIAAllentown – May 12Hazleton – May 13DVDROMKing of Prussia – March 18King of Prussia – April 22Scranton – March 21Towanda – May 15Wilkes-Barre – May 14York – February 24RHODE ISLANDProvidence – May 9SOUTH CAROLINACharleston – April 15Myrtle Beach – April 14TENNESSEEChattanooga – May 19Columbia – May 20Knoxville – April 16Memphis – March 10TEXASDallas – March 18Houston – February 3Nacogdoches – March 17VERMONTMontpelier – April 24VIRGINIAFredericksburg – February 5Lynchburg – February 4Norfolk – March 10Virginia Beach – February 3Winchester – March 11WASHINGTONEverett – May 12Seattle – May 13Tacoma – May 14Yakima – May 15WEST VIRGINIACharleston – March 13Parkersburg – March 12WISCONSINBaraboo – May 19La Crosse – May 8Madison – May 7Wausau – May 9Supervisors Success SecretsMoving into a supervisory role hastremendous rewards. Prepare toseize them by honing your skills andshaping your style. In this 60-minuteDVD, you’ll discover a set of provenprinciples, achievable traits andcommon characteristics that will setthe stage for your supervisory success.Item No. 10-9116-51382; one DVD and Program GuideSPECIAL CATALOG PRICE: $99.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 27

ONE-DAY CONFERENCE$149 per person$139 each for 4 or moreAttend one track from start tofinish or mix and match sessions tocustomize the conference to yourown particular needs.The Conferencefor WomenAre you ready—really ready—to create a future filledwith professional success and achievement?You won’t want to miss the all-new Conference for Women—the educational and inspiringdaylong event specially designed to help women shape their dreams, achieve their goalsand experience positive results in their lives.Each of the 10 highly focused sessions is filled with practical advice, life lessons andteaching points that’ll be invaluable as you press toward the reality of achieving yourdreams. You’ll uncover the keys to writing and speaking with confidence and authority,cultivating your untapped potential to lead, standing your ground and positively resolvingconflict. And that’s just for starters! You’ll learn many more skills that will immediatelymake you a more valuable member of your organization. The powerful information, theincredible excitement, the empowering camaraderie—there’s nothing else quite like it.Find out for yourself how participating in this high-caliber event will be one of the greatestcareer moves of your life.CONFERENCE HIGHLIGHTSTRACK ONEHow to communicate like a prommYou don’t have to be pushy to get your point across: Howto correctly use assertive language and mannerisms thatsend a message of power, confidence and authoritymmDiscover the most common communication pitfalls—andhow to sidestep themConflict management skills especially for womenmmThe 6-step approach to win-win conflict resolutionmmHow to make sure you’re not asking for the very behaviorfrom others you find hard to handlemmHow to handle rejection and still feel good about yourselfA brand-new you … assertiveness skills that leadto successmmEliminating behaviors that label you “weak” and “hesitant”mmWhen the word is “No”—here’s how to say it and mean itwithout hurt feelings and misunderstandingsLearning to leadmmHow leaders delegate and multiply their impactmmAll leaders talk … now learn the strategies of thosewho communicatemmHow to see long-term—and put your vision into a planHow to keep difficult people from ruining your daymmYou can express anger in healthy, constructive ways—thiscan actually help resolve the conflictmmGreat insight into mending relationships you thought werepermanently damagedTRACK TWOAre you doing what you love—or even loving whatyou’re doing?mmHow to find out what’s really important to yoummProven ways to bring more value to your present positionmmAnswering the Big One: Am I living the way I want to live?How to say the right thing in tough situationsmmNo more conversational cul-de-sacs or wrong turns!How to plan your interactions in advance so you won’tget sidetrackedmmTips on how to ask for things—a deadline extension, araise, relief from an assignment—without being apologeticor defensiveKeep your emotions from running the showmmHave you tried this? Unusual—but effective—ways tomanage stress and beat the bluesmmExercise your humor muscle! Learn how to use levity tocope with problems and make yourself feel goodPersonalize your work space to feed your spiritmmCreative ideas for personalizing your space in a way thatmakes you feel good as soon as you step in the doormmHow the placement of items on your desk can affect yourmood and ability to get things donePresenting yourself as a woman who’s going placesmmHow to foster an appearance that shows you’re incommand, yet approachablemmHow to keep from sabotaging your own success28 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

WE’RE COMING TO YOUR AREA …ALABAMABirmingham – March 10ARIZONAPhoenix – March 4Tucson – May 20CALIFORNIAChico – May 9Eureka – May 6Redding – May 7Sacramento – May 8San Bernardino – May 22San Diego – May 21San Francisco – April 2San Jose – April 3Santa Rosa – April 1COLORADOBoulder – February 11Colorado Springs – April 2Grand Junction – February 10CONNECTICUTHartford – April 29North Haven – April 30Norwalk – May 1DELAWAREDover – May 7Wilmington – April 29FLORIDADaytona Beach – May 1Ft. Lauderdale – April 29Ft. Pierce – April 28Tampa – April 30GEORGIAAtlanta – February 12Augusta – May 13Gainesville – February 13Statesboro – May 14ILLINOISBloomington – May 13Oakbrook Terrace – February 26Quincy – March 17Rockford – February 28Schaumburg – February 27Springfield – March 18Urbana – May 12INDIANAColumbus – April 23Indianapolis – February 25South Bend – April 22Terre Haute – February 24IOWABurlington – April 2Cedar Rapids – April 3Des Moines – April 4Dubuque – April 1Spencer – May 5KANSASDodge City – April 10Hays – April 11Wichita – April 9KENTUCKYAshland – April 25Lexington – April 24Louisville – April 30Paducah – March 19LOUISIANABaton Rouge – March 12Lafayette – March 13New Orleans – March 11MARYLANDAnnapolis – February 21College Park – May 8Frederick – May 6Salisbury – May 9MASSACHUSETTSBraintree – March 6Springfield – February 4MICHIGANDearborn – May 29Flint – May 30MINNESOTAMankato – May 6MISSOURIKansas City – April 8St. Charles – May 14St. Louis – May 15NEVADALas Vegas – March 5Reno – March 31NEW HAMPSHIREPortsmouth – February 3NEW JERSEYEdison – February 20Freehold – April 30Princeton – May 1Saddle Brook – February 19NEW MEXICOLas Cruces – March 3NEW YORKAlbany – February 5Buffalo – April 17Ithaca – April 15Melville – February 7New York – February 6Poughkeepsie – March 3Rochester – April 16Syracuse – March 4Watertown – March 5NORTH CAROLINAAsheville – February 11Raleigh – May 27NORTH DAKOTAFargo – May 8Minot – May 9OHIOAkron – May 27Cincinnati – April 29Cleveland – May 28Lima – April 28PENNSYLVANIAAllentown – May 2Du Bois – May 5Harrisburg – April 2Johnstown – April 4Lancaster – April 1Lewisburg – February 18West Chester – March 31RHODE ISLANDProvidence – April 28SOUTH DAKOTASioux Falls – May 7TENNESSEECookeville – February 10Memphis – April 7TEXASAmarillo – February 12Longview – March 14VIRGINIARichmond – May 29Virginia Beach – May 28WASHINGTONEverett – February 6Seattle – February 7Spokane – February 4Tacoma – February 5Yakima – February 3WEST VIRGINIAMorgantown – April 3“This conference helped get me back on track with goalsand things that I have wanted to do. Excellent!”— Christine Olson“I loved the high energy of the presenters and therelatability that was displayed by real-world andreal-life examples.”— Jody QuesadaState of CaliforniaConflict Management Skills for WomenDoes conflict make you break out in a cold sweat? Wish you couldkeep your cool, no matter what? Take that vision to reality quicklyand easily the next time someone pushes your hot buttons—no moreheated exchanges, hurt feelings or regrets for losing control with thisbrand-new audio program.Item No. 11-4701-51382;seven audio CDs; one CD-ROM containing a printable workbookSPECIAL CATALOG PRICE: $89.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 29

ONE-DAY WORKSHOP$199 per person$189 each for 4 or moreSparking Innovation and CreativityGet yourself to break out of the rut, create, innovate and achieve resultsPerhaps you’ve already experienced what others have learned: Many of us have great ideasbut are afraid to try them out for fear of failure or looking foolish. Others never question therules, the standards or “the way it’s always been done.” And still others just keep on doingthings the same old way because it’s easier.With this idea-sparking seminar, you can easily and conveniently train all your employeesto overcome negative beliefs and thinking habits that stifle their creativity. You candrive home your company’s goals and objectives and the important role new ideas playin reaching those goals. And you can start reaping the benefits of innovations that lowercosts, streamline procedures and increase profitability.WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – February 6CALIFORNIAAnaheim – February 3Concord – February 25Fresno – February 24Pasadena – February 4San Diego – February 5San Francisco – February 26San Jose – February 27FLORIDAOrlando – April 4GEORGIAAtlanta – April 2KENTUCKYLouisville – April 14LOUISIANANew Orleans – April 16MICHIGANGrand Rapids – March 6MINNESOTABloomington – May 15NEW YORKAlbany – March 20New York – March 19Rochester – March 21OHIOCincinnati – March 5Cleveland – March 3Columbus – March 4PENNSYLVANIAHarrisburg – March 18SOUTH CAROLINACharleston – April 3Greenville – April 1SOUTH DAKOTASioux Falls – May 16TENNESSEEMemphis – May 2Nashville – April 15VIRGINIAReston – April 30Richmond – May 1Virginia Beach – March 31WISCONSINGreen Bay – May 14Madison – May 12Milwaukee – May 13TWO-DAY WORKSHOP$399 per person$349 each for 4 or moreMastering Microsoft ® ProjectEssential techniques geared to help you plan, control and maximizeyour project’s efficiencyThere’s no question about it: In this “do more with less” business environment, managingprojects effectively has become a key success strategy. With budgets and head counts cutto the bone, any misallocation of project resources could spell disaster, not only for theproject at hand, but for an entire company.This information-packed two-day workshop will teach you how to exploit the full powerof Microsoft Project and use its dazzling array of built-in features to improve the wayyou manage people, time and tasks. You’ll learn how to master and customize Project’sinterface so that you can access the information you need in its most useful format andmuch, much more.WE’RE COMING TO YOUR AREA …CALIFORNIABakersfield – March 26 – 27Fresno – March 24 – 25Ventura – May 19 – 20GEORGIAAtlanta – February 18 – 19Atlanta – March 18 – 19MAINEBangor – February 24 – 25Portland – February 26 – 27MARYLANDAnnapolis – May 19 – 20Frederick – May 21 – 22MASSACHUSETTSSpringfield – April 22 – 23Woburn – April 24 – 25MINNESOTADuluth – May 5 – 6NEW YORKBuffalo – May 29 – 30Rochester – May 27 – 28NORTH CAROLINAGreensboro – February 10 – 11Statesville – February 12 – 13PENNSYLVANIAAllentown – March 20 – 21TEXASAustin – April 16 – 17Houston – April 14 – 15Houston – May 5 – 6VIRGINIARichmond – May 12 – 1330 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

Getting the Most FromMicrosoft ® Excel ®Macintosh®Windows®Learn the practical techniques and skills that will help you accomplishmore in less time—and get impressive results—with this powerful programWhether you’ve been working with Microsoft Excel for some time or are new to thispowerful spreadsheet application, chances are you’ve only scratched the surface ofwhat this program can do for you. Attend this workshop—which includes all versionsof Excel for both Windows® and Macintosh®—and in just one fast-paced, comprehensiveday, you’ll pick up hundreds of power tips and techniques that will help you takeadvantage of the many features Excel has to offer.You’ll learn the secrets to creating flawless spreadsheets, financial reports,presentation-ready graphs and charts and professional-looking graphics …troubleshooting skills you can use to solve your toughest and most frustratingproblems, including printing, formula errors and more … and shortcuts that will helpyou turn Excel into one of the fastest, most flexible tools in your arsenal: Macros,hidden tools and commands, templates, customizing tips and much more. Boostyour Excel productivity—register for this workshop today.ONE-DAY WORKSHOP$149 per person$139 each for 4 or more“The workshop was very informativeand will be useful in my workplaceand at home. The shortcuts andPivotTables are lifesavers.”— Sonya ReedAmerican Red CrossWE’RE COMING TO YOUR AREA …ARKANSASFayetteville – May 14CALIFORNIAAnaheim – March 6Concord – February 4Fresno – March 3Irvine – March 31Lancaster – March 4Ontario – March 7Van Nuys – March 5COLORADOAlamosa – May 27Boulder – May 7Denver – May 6Ft. Collins – May 8DELAWAREDover – April 8GEORGIAAtlanta – February 5Atlanta – March 4Augusta – March 3HAWAIIHonolulu – March 21ILLINOISEffingham – April 28Oak Brook – March 10INDIANAColumbus – April 30Evansville – May 1Indianapolis – April 29South Bend – April 28IOWADavenport – May 16Dubuque – April 23Spencer – April 7KANSASOverland Park – March 14Topeka – April 16KENTUCKYBowling Green – February 3Lexington – May 2MAINEPortland – May 28MARYLANDAnnapolis – February 7Baltimore – April 7Baltimore – May 15MASSACHUSETTSLeominster – April 10MICHIGANFlint – May 7Jackson – May 6Kalamazoo – May 5Marquette – March 12MINNESOTABloomington – February 18Bloomington – March 12Duluth – March 13MISSISSIPPITupelo – May 2MISSOURIKansas City – April 15NEBRASKANorth Platte – April 14NEVADALas Vegas – March 19NEW HAMPSHIREConcord – May 30Portsmouth – May 29NEW JERSEYCherry Hill – April 9Edison – March 7Saddle Brook – March 14NEW MEXICOAlbuquerque – May 29Carlsbad – May 30Farmington – May 28NEW YORKNew York – May 12NORTH CAROLINACharlotte – March 27Fayetteville – March 25Kinston – March 24Raleigh – March 26NORTH DAKOTAFargo – April 22OHIOCanton – May 9Cincinnati – March 13OKLAHOMATulsa – May 15PENNSYLVANIAKing of Prussia – May 13York – May 14SOUTH DAKOTARapid City – May 19TENNESSEECookeville – February 4TEXASAbilene – February 24Beaumont – February 27Corpus Christi – March 24Dallas – February 25Dallas – March 28Houston – February 26Houston – March 25Longview – March 27Waco – March 26UTAHSalt Lake City – May 5VERMONTRutland – April 11VIRGINIARoanoke – May 19WEST VIRGINIAParkersburg – March 14WISCONSINRacine – March 11To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 31

TWO-DAY WORKSHOP$399 per person$349 each for 4 or moreAdvanced Microsoft ®Excel ® TechniquesPut the REAL power of Excel to work for youMacintosh®Windows®You may be a casual Excel user or a business owner relying on Excel to keep yourorganization thriving. Few of us truly get to know all the in’s and out’s of a softwareprogram, and spending countless hours flipping through huge manuals for the oneanswer you need is just not practical. Fortunately, it’s also no longer necessary—not withthis valuable program that’s available right now.No matter which type of user you are, the techniques you’ll learn in this workshop willmake your job easier and increase the sophistication of your data reporting and analyzing.If you’ve ever been frustrated using Excel because you knew there had to be a better wayof accomplishing your tasks, you’ll soon be on your way to getting more done—and moreefficiently—with this power-boosting workshop. Enroll today!WE’RE COMING TO YOUR AREA …ALABAMABirmingham – March 17 – 18ALASKAAnchorage – March 10 – 11ARIZONATempe – May 15 – 16Tucson – May 13 – 14ARKANSASFt. Smith – May 12 – 13CALIFORNIAAnaheim – May 19 – 20Bakersfield – February 10 – 11Concord – April 7 – 8Long Beach – May 21 – 22Oakland – April 29 – 30Ontario – May 27 – 28Pasadena – May 29 – 30San Diego – February 12 – 13San Diego – March 17 – 18San Francisco – April 9 – 10San Jose – April 16 – 17San Luis Obispo – May 1 – 2COLORADOBoulder – February 3 – 4Denver – February 20 – 21Denver – March 24 – 25Golden – February 5 – 6CONNECTICUTHartford – March 5 – 6DELAWAREWilmington – May 1 – 2FLORIDAFt. Lauderdale – March 5 – 6Jacksonville – March 24 – 25Orlando – April 28 – 29Panama City – April 30 – May 1Tampa – March 26 – 27West Palm Beach – March 3 – 4ILLINOISArlington Heights – April 29 – 30Chicago – May 27 – 28Naperville – May 29 – 30Oak Brook – May 1 – 2Peoria – May 14 – 15INDIANAMerrillville – May 12 – 13KENTUCKYLouisville – May 8 – 9LOUISIANANew Orleans – April 24 – 25MARYLANDBaltimore – February 5 – 6Baltimore – March 3 – 4MASSACHUSETTSDanvers – March 31 – April 1Taunton – March 26 – 27Worcester – March 24 – 25MICHIGANFarmington Hills – February 12 – 13Jackson – February 10 – 11Troy – March 10 – 11MINNESOTABloomington – April 10 – 11Bloomington – May 5 – 6MISSISSIPPIJackson – March 19 – 20NEBRASKAOmaha – May 7 – 8NEW JERSEYFreehold – April 22 – 23NEW YORKNew York – February 3 – 4New York – March 12 – 13Utica – April 29 – 30NORTH DAKOTABismarck – March 26 – 27OHIOAkron – March 17 – 18Cleveland – March 19 – 20Columbus – February 26 – 27Lima – February 24 – 25OKLAHOMAOklahoma City – May 21 – 22PENNSYLVANIAAltoona – February 10 – 11Butler – May 5 – 6King of Prussia – February 12 – 13King of Prussia – March 10 – 11State College – May 7 – 8SOUTH CAROLINAColumbia – April 22 – 23SOUTH DAKOTASioux Falls – April 8 – 9DVDROMItem No. 10-8304-51382;three DVD-ROMs; list price: $449.85SPECIAL CATALOG PRICE: $199.95TEXASArlington – May 29 – 30Austin – May 1 – 2Dallas – May 13 – 14Denton – May 15 – 16Ft. Worth – May 27 – 28Houston – May 19 – 20Temple – April 29 – 30VIRGINIAFredericksburg – April 14 – 15Lynchburg – February 18 – 19Richmond – April 16 – 17Roanoke – February 20 – 21WASHINGTONSeattle – March 13 – 14Seattle – April 14 – 15WEST VIRGINIAWheeling – May 20 – 21WYOMINGCasper – May 20 – 21Microsoft ® Excel ® 2010Video Training SeriesExcel training that focuses onthree hot areas all Excel 2010users wish they knew moreabout is here! These DVD-ROMsare loaded with “how-to-do-it”modules that allow you to chooseexactly what you want to learn.32 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.

The Conference forAdobe ® Photoshop ® UsersFor graphics, design and Web professionals at all experience levelsMacintosh®Windows®How’d they do that? Like most designers, you probably devour new, attention-rivetingimages—whether electronic or printed—for hints you can use to create your own designmasterpieces. Where do you go to learn the latest Photoshop techniques? It’s simple … thisconference. This one-day, information-packed event has just one goal: To boost your skillsand techniques so that you can be more creative, work faster and produce better imageswhen you use Photoshop as part of your design responsibilities.Could you learn all this on your own? Maybe. But why spend frustrating hours noodlingaround and making mistakes when you can streamline the process—be faster and moreproductive than ever—in just one day!ONE-DAY CONFERENCE$149 per person$139 each for 4 or moreAttend one track from start to finish or mix and match sessions to customizethe conference to your own particular needs.WE’RE COMING TO YOUR AREA …ALABAMAMontgomery – April 2ARKANSASJonesboro – April 17CALIFORNIAAnaheim – May 2Sacramento – April 29San Francisco – April 30Ventura – May 1FLORIDADaytona Beach – February 10GEORGIASavannah – February 11IDAHOBoise – March 25ILLINOISOak Brook – March 21Rockford – March 20IOWADavenport – March 19KENTUCKYLouisville – May 28LOUISIANALafayette – May 5MAINEPortland – May 16MASSACHUSETTSTaunton – May 13Worcester – May 14MISSISSIPPIJackson – April 4Tupelo – April 3MONTANABillings – March 24NEW HAMPSHIREPortsmouth – May 15NEW YORKAlbany – February 19Binghamton – April 10Glens Falls – February 18Poughkeepsie – February 20Rochester – April 8Syracuse – April 9NORTH DAKOTABismarck – February 27Minot – February 28OHIOAkron – March 6Cleveland – March 5Columbus – March 3Toledo – March 4Youngstown – March 7SOUTH CAROLINAColumbia – February 12TEXASAmarillo – May 20Beaumont – May 6College Station – May 8El Paso – May 22Houston – May 7Longview – May 9Lubbock – May 21VIRGINIARoanoke – April 7Virginia Beach – May 27WASHINGTONSeattle – March 27Spokane – March 26WISCONSINGreen Bay – February 26Madison – February 25TRACK ONE: Mastering the Basics of PhotoshopmmmmmmmmmmTouring the Photoshop environmentCustomizing your PhotoshopTaking the mystery out of layersIt’s all in the selectionLet Photoshop bring out the creativity in youTRACK TWO: Secrets, Techniques and Methodsfor Photoshop ProsmmmmmmmmmmTapping the creative power of layers, masksand channelsReady to upgrade? Here’s the buzz on Photoshop’s bestnew featuresTurn so-so images into sensational ones! Picture-perfectrepairs and touch-upsThe secrets to great color and stunning special effectsHow to save time by automating PhotoshopAdobe ® CS6 Design EssentialsPremium BundleWith all-new training titles on eightDVDs, Adobe CS6 Design EssentialsPremium Bundle offers comprehensivecoverage, including the key newfeatures, of Adobe Creative Suite.Item No. 24-5802-51382;eight DVDs; list price: $349.95SPECIAL CATALOG PRICE: $299.95To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 33

The Conference for Adobe ®Creative Suite ® UsersUncover the very latest state-of-the-art techniques to getthe results you’re afterMacintosh®Windows®ONE-DAY CONFERENCE$199 per person$189 each for 4 or moreAttend one track from start tofinish or mix and match sessions tocustomize the conference to yourown particular needs.Think back and remember what most print and Web media looked like a few years ago.Now fast-forward to the innovative and graphics-rich Web and print media you seeeverywhere today—big difference, right? Even with the amazing Web sites, graphics,videos and documents being produced today, customer expectations are still climbinghigher and higher—and threaten to exceed the capabilities of existing software.But not anymore! Adobe’s Creative Suite software gives you the tools you need to go waybeyond the ordinary, and we’ve created this exciting, information-packed conference tohelp you take your work to the next level. Whether you work in print, Web or even mobiledevices, the ability to create the kind of no-holds-barred graphics you’ve admired andwished were possible will now be at your fingertips.WE’RE COMING TO YOUR AREA …ARKANSASLittle Rock – April 16CONNECTICUTNew London – May 2GEORGIAAtlanta – March 31Macon – April 1ILLINOISUrbana – February 4IOWADes Moines – February 5KENTUCKYLexington – February 3MICHIGANLansing – March 14NEBRASKAOmaha – February 6NEW HAMPSHIREManchester – March 11NEW JERSEYAtlantic City – May 1Cherry Hill – April 30NEW YORKBuffalo – March 13NORTH CAROLINACharlotte – April 29Kinston – April 28NORTH DAKOTAFargo – March 18OKLAHOMAOklahoma City – April 15RHODE ISLANDProvidence – March 12WISCONSINAppleton – April 14Milwaukee – February 24EASY WAYS TO ENROLL5 IN A WORKSHOP1. BY PHONE: For the fastest service, call us toll free at1-800-873-7545, 6:00 a.m. to midnight Monday throughThursday; Friday 6:00 a.m. to 7:00 p.m.; Sunday 4:00 p.m.to midnight, Central time.2. ON-LINE: Enroll on-line at www.skillpath.com.3. BY E-MAIL: E-mail your enrollment to usat enroll@skillpath.com.Please include: Name and mailing address, workshop and sessionyou wish to attend, your VIP number as it appears on your mailinglabel, approving manager and billing information.4. BY FAX: Fax your enrollment 24 hours a day. Our fax numberis 1-913-362-4241. Be sure the fax includes credit card ortax-exempt information.5. BY MAIL: Mail your enrollment to us at:SkillPath SeminarsP.O. Box 804441 • Kansas City, MO 64180-4441Please include: Name and mailing address, workshop and sessionyou wish to attend, your VIP number as it appears on your mailinglabel, approving manager and billing information.Important informationWhatever your method of registration, be sure to enroll right away since space islimited. As soon as we receive your enrollment, we’ll send your Express AdmissionTicket. Simply bring it with you to the program and hand it to the registrar. If your ticketdoesn’t arrive before the workshop, be sure to go anyway. We’ll be expecting you.Walk-in registrations are welcome on a space-available basis only.Your tuition is tax deductible. Even the government smiles on professional education.All expenses of Continuing Education (including registration fees, travel, meals andlodging) taken to maintain and improve professional skills are tax deductible accordingto Treasury Regulation 1.162-5 Coughlin vs. Commissioner, 203 F2d 307.Cancellations and substitutions. Cancellations received up to five business daysbefore the workshop are refundable, minus a registration service charge. After that,cancellations are subject to the entire workshop fee, which you may apply toward afuture workshop. Please note that if you don’t cancel and don’t attend, you are stillresponsible for payment. Substitutions may be made at any time.Continuing Education Credit: SkillPath offers Continuing Education Credits basedon program length and completion in accordance with the National Task Force forContinuing Education guidelines for attendance at our seminars (save this catalog andyour Certificate of Attendance). Please contact your professional licensing board ororganization to verify specific requirements. You may also contact us at 1-800-873-7545for additional assistance.SkillPath is registered with the National Association of State Boards ofAccountancy (NASBA) as a sponsor of continuing professional education on theNational Registry of CPE Sponsors. State boards of accountancy have final authority onthe acceptance of individual courses for CPE credit. Complaints regarding registeredsponsors may be addressed to the National Registry of CPE Sponsors, 150 FourthAvenue North, Suite 700, Nashville, TN 37219-2417. Web site: www.nasba.org. Previouswork experience and/or background knowledge should be obtained before attendinga seminar. For more information regarding administrative policies such as complaintand refund, please contact our offices at 1-800-873-7545.34 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com.

®SDOES YOURORGANIZATION NEEDTRAINING ON-SITE?Whether you have 3 or 300+ people to train,we can deliver a training program designedspecifically for your needs and goals.SkillPath Corporate Strategies is an industryleader providing a strategic and innovativeapproach to on-site training for organizationsacross the globe. Our consultative andcollaborative approach allows our team todevelop a sound strategy with clear objectivesand outcomes. The insight we gain through ourstrategic approach with our clients ensureswe deliver competency-based, innovative andresults-driven training solutions.Diverse training solutions. We understandeach company requires different trainingresources, and since one size does not fit all, wewant to ensure we meet the needs of our clientsby offering a variety of training solutions:mmmmmmmmmmmmmmmmOff-the-Shelf Tailored TrainingComplete CustomizationTrain-the-TrainerContent LicensingCoachingWebinar/TeleconferencingKeynote SpeakingManagement EngagementInnovative content. To ensure we provide thehighest quality of service and products to ourclients, we strive to understand the challengesand changes occurring in today’s marketplace.We focus on developing content, tools andtraining materials 13) to help solve the newproblems of today for our BY clients. SKILLPATH ®14)CORPORATE STRATEGIESTraining • Development • CoachingCORPORATE STRATEGIESBY SKILLPATH Training • Development • Coaching®6900 Squibb Road • P.O. Box 522 • Mission, KS 66201-052215) 1-866-222-6315 CORPORATE • Fax (913) 677-5224 • STRATEGIESE-mail os@skillpath.comBY SKILLPATH www.skillpath.com/onsiteTraining • Development • Coaching®Expertise. Our vast knowledge of businessrequirements, tenure and experience allowsus to make innovative and purposefulrecommendations to ensure we deliverclient-focused training solutions.Strategic approach. Our tenured accountmanagers, instructional designers and trainersserve as strategic partners to collaborate withour clients to ensure business resultsare clearly defined and achieved throughcreative solutions.Our trainers. We maintain only the besttrainers in the business through extensiveevaluations after each training session. Foryour training program, we select from a groupof highly talented individuals who are carefullymatched by expertise, complementary skillsets and delivery style to meet your trainingrequirements. Our staff includes 350 dynamicprofessional trainers with years of real-worldexperience and expertise.ROI—It’s a prudent training investment.What better way to keep your staff at their peakthan with specialized training presented bypros on the issues that matter most to you?The bottom-line payoffs are tremendous.It’s guaranteed. SkillPath’s on-site trainingcomes with a 100% satisfaction guarantee. Weconduct quality evaluations after each trainingday to ensure your complete satisfaction.BESTSELLINGON-SITE TOPICS• Administrative Assistants Training• Building Emotional Intelligence• Business Writing Basicsfor Professionals• Closing the Sale• Coaching and Teambuilding Skillsfor Managers and Supervisors• Creative Leadership• Customer Service• Dealing Effectively WithUnacceptable Employee Behavior• Diversity in the Workplace• Effective Teamwork Strategies• Excelling as a Manageror Supervisor• Fundamentals of SuccessfulProject Management• How to Negotiate With Vendorsand Suppliers• Managing Change• Managing Multiple Priorities• Professional Presentation Skills• Strategic Selling• Understanding and Managingthe Four Generations• The Secrets to Being a FrontDesk Superstar• Discovering the Secrets ofMicrosoft ® Access ®• How to Build PowerfulPowerPoint ® Presentations• The Essentials ofMicrosoft ® Outlook ®To see all course listings availablefor on-site training, visit:www.skillpath.com/onsitet • Coaching19)CORPORATE STRATEGIESBY SKILLPATH ®Call today! 1-866-222-6315 • E-mail: os@skillpath.com 3520) CORPORATE STRATEGIES

The bestvalue on trainingyou’ll find anywhere!SkillPath Total Access—unlimited training = unlimited success!Wouldn’t it be great to have the training you need available to you anytime you choose?That’s exactly what SkillPath Total Access is all about!No more worrying about breaking your company’s trainingbudget—SkillPath Total Access members get 1 full year of“you choose the seminar” training from Total Access forone low price. No hidden fees, no “gotcha’s,” just the same greattraining you’ve come to expect from SkillPath since 1989. In fact,the once-a-year membership fee is lower than what you’d payelsewhere for a single two-day seminar. Once you’re a member,any seminars you attend are FREE. And during challengingtimes like these, there’s absolutely no more economical way forchanging your future with new skills, increased value to yourorganization and the satisfaction of knowing you’ve got what ittakes to succeed!Besides unlimited seminar attendance fromthe Total Access site, you enjoy a whole host ofcareer-boosting tools like:✔ Up-to-the-minute video training✔ Instant access to our most popular archivedaudio conferences and Webinars✔ A free e-newsletter subscription✔ Money-saving discounts on learning resourcesfrom our bookstore site✔ 20% off any live Webinars and audio conferencesyou’d like to attendThis is the best value on training you’ll find anywhere. So whatmakes Total Access stand out from the crowd of “all-access”training sites? We think you’ll find we have a lot more to offer, likeinstant-access audio conference and Webinar attendance forone. But even better? It’s training you can trust from SkillPath,the proven, experienced leader in professional development withover 10 million satisfied seminar participants worldwide.Total Access is a great tool for meeting today’s workplacechallenges: Low-cost, high-impact, unlimited training in theprofessional skills your business needs you to excel in! Here arejust a few of the topics available in most areas:u Managing Multiple Projects, Objectives and Deadlinesu Getting the Most From Microsoft® Excel®u Business Writing and Grammar Skillsu Conflict Management Skills for Womenu The Administrative Assistants Conferenceu The Conference for Womenu Excelling as a Manager or Supervisoru The Essentials of CommunicatingWith Diplomacy andProfessionalism36Total Access membershipcosts just $499*for unlimited training on the Total Access siteT TALS KILLPATHACCESS*Corporate pricing is available—call for details1 yearof training1 lowpriceWe invite you to call 1-800-545-8628 to become aTotal Access member today! Or enroll on-line: www.skillpath.com★ = 51382

Professional-quality Learning ResourcesDVDCDWORKBOOKBRAND-NEW!Microsoft ® Excel ® 2013Video Training SeriesThis powerhouse just keeps getting better and better!There are a ton of new features and a fresh, easy-to-use interface.We’ve wrapped up the best parts in our new DVD training seriesso you can learn fast.Buy all 3—only $199.95DVDROMItem No. 10-8305-51382; three DVD-ROMs; list price: $449.85SPECIAL CATALOG PRICE: $199.95BUYALL 3—ONLY$199 95DVDROMDVDROMDVDROMMicrosoft ® Excel ® 2013 PivotTablesWhether you have 20 cells or a million rows of data, usingPivotTables is the answer. It’s the tool the pros rely on tocrunch their numbers and produce eye-popping reportsin no time—and this step-by-step DVD program puts thesame power and speed in your hands. You won’t believehow much time you’ll start saving right away! Your Exceljobs will never be the same.Item No. 10-5126-51382; one DVD-ROM; list price: $149.95SPECIAL CATALOG PRICE: $99.95Microsoft ® Excel ® 2013Charts and GraphsWith its 2013 version, Excel remains the clear leaderin number-crunching software and proves again thatthere’s so much more to it than processing data. Thiseasy-to-understand, concentrated video training toolfocuses on the most critical concepts you need to know toturn boring spreadsheets into expressive and informativecharts and graphs. You want your data to turn heads, beunderstood and get real results? Here’s how.Item No. 10-5127-51382; one DVD-ROM; list price: $149.95SPECIAL CATALOG PRICE: $99.95Microsoft ® Excel ® 2013 ShortcutsImagine how your productivity would rise if you coulddo twice the work in half the time! This program isjam-packed with dozens of time-saving techniques andinsider tips. From eliminating keystrokes to the untappedpower of reports, these surprisingly simple actions willblow you away. With a learn-at-your-own-pace format,it lets you pick the speed—and focus—of your lessons.Work smarter than ever with Excel!Item No. 10-5128-51382; one DVD-ROM; list price: $149.95SPECIAL CATALOG PRICE: $99.95COURSE TOPICS: PivotTables for Absolute Beginners GroupingData, Charting Groups and Using the New TimelineTool Formatting Techniques With PivotTableReports Calculations in PivotTable Reports Using the PivotTable Wizard How to WorkWith External Data and Spreadsheets How toConsolidate Multiple Tables With PowerPoint How to Create a Reverse PivotTable How toClean Up Data for a PivotTable How to Make aDigital DashboardCOURSE TOPICS: Making a Chart How to Solve Your DataProblems With Combination Charts In Search ofthe Elusive Clustered Stacked Column Chart How to Create a Combination Pie Chart and LinkIt to PowerPoint ® How to Make a Moveable GoalLine on a Column Chart In-cell Trendlines—Howto Create Sparklines How to Create DazzlingAnimated Charts and Maps in PowerView Howto Build a Project Manager’s Precious Gantt Chart How to Make It Easy to Compare Budget VersusActual Two Ways to Create a Gauge Chart—OldSchool and New SchoolCOURSE TOPICS: The Top Ten Shortcuts of All Time Fasten YourSeatbelt—It’s Flash Fill The Powerful Fill Handle Custom Number Formats ConditionalFormatting Shortcuts Formatting as a Table PivotTable Shortcuts How to Record a Macro How to Edit Macros With Loops How to Createa Custom FormTo order, call toll free 1-800-873-7545, on-line at www.ourbookstore.com. 37

DVDCDWORKBOOKProfessional-quality Learning ResourcesMicrosoft ® Office 2013 Video TrainingMake your job easier with these power-boosting HD-quality videos!Just when you thought Office couldn’t topitself—the latest updates to Word, Access®,Excel®, Outlook® and PowerPoint® will have youcranking out projects and organizing yourdocuments in a fraction of the time, with morepower, polish and pizzazz than ever before.The skills you’ll pick up from this special DVDpackage will make you the “go-to” Office prowhen projects are needed fast or questions popup from team members. Order yours today anddiscover the true meaning of “office guru.”Save 50% when you buy all 5!DVDROMMicrosoft ® Word 2013:EssentialsWord has gone through such a majormakeover with its 2013 version, youneed this new DVD as a tour guide.And once you learn the new tools, youwon’t be able to wait to use them tostreamline your workload and powerup your documents. Tracking changes,formatting your document, embedding videos, adding richercomments, using reading mode and so much more—yourWord documents are in for a heavy-duty upgrade!DVDROMItem No. 10-5132-51382; one DVD-ROMSPECIAL CATALOG PRICE: $99.95Microsoft ® Access ® 2013:EssentialsStarting out with the “databasics,”this new DVD training tool breaksdown the differences between Accessand Excel, demonstrates the mostimportant new features in this latestversion and provides a step-by-steptutorial on the critical elementsyou need to know to master Access 2013. Take your datamanagement to the next level!DVDROMItem No. 10-8503-51382;five DVD-ROMs; list price: $499.75SPECIAL CATALOG PRICE: $249.00Item No. 10-5130-51382; one DVD-ROMSPECIAL CATALOG PRICE: $99.95Microsoft ® Excel ® 2013: EssentialsExcel 2013 has the answers to workaroundsand new solutions to old problems—andthis special DVD pulls back the curtainand shows you what’s new. Each moduleexplains how to simplify your workload byimproving your number crunching andupgrading your data presentation.38 To order, call toll free 1-800-873-7545, on-line at www.ourbookstore.com.DVDROMDVDROMDVDROMItem No. 10-5129-51382; one DVD-ROMSPECIAL CATALOG PRICE: $99.95Microsoft ® Outlook ® 2013:EssentialsThis must-see DVD takes you backstageto show what 2013 has in store for you,including exciting new tools for linkingto social media sites, peeking inside yourmailbox while in Calendar, replying straightfrom the Preview window and many more.It’s e-mail management to the max.Item No. 10-5133-51382; one DVD-ROMSPECIAL CATALOG PRICE: $99.95Microsoft ® PowerPoint ® 2013:EssentialsFrom the minute you open PowerPoint2013, you can see it’s different. New look,new features—and new toys! From newslide-building options, to the secrets ofseamless editing during your presentation,to no-cost on-line delivery, this new DVDdelivers the goods.Item No. 10-5131-51382; one DVD-ROMSPECIAL CATALOG PRICE: $99.95ORDERNOW—ONLY$249

Professional-quality Learning ResourcesDVDCDWORKBOOKMicrosoft ® Excel ® 2010Video Training SeriesExcel training that focuses on three hot areas all Excel 2010users wish they knew more about is here!These DVD-ROMs are not only loaded with “how-to-do-it” specifics,their menu-based modules allow you to pick and choose exactlywhat you want to learn. Accompanying Excel worksheets allow youto work on the exact same data that the trainer uses.Buy all 3—only $199.95DVDROMItem No. 10-8304-51382; three DVD-ROMs; list price: $449.85SPECIAL CATALOG PRICE: $199.95BUYALL 3—ONLY$199 95Microsoft ® Excel ® 2010 ShortcutsTaking your Excel experience to the next level is aseasy as counting to 10. With the 10 easy-to-understandlessons taught in this amazing DVD video, you’ll realizeyou don’t have to speak “computerese” or be an Excelpower user to create and use shortcuts that take therepetitive work out of all your routine tasks.DVDROMItem No. 10-5120-51382;one DVD-ROM; list price: $149.95SPECIAL CATALOG PRICE: $99.95Microsoft ® Excel ® 2010Charts and GraphsFrom the essentials of chart styles and formats …to dazzling 3-D graphics and Trendlines … to usingSparklines, this comprehensive video trainingtool teaches you how to turn your numbers intoeye-popping, informative charts and graphs. Your datadeserves to be noticed, and using these techniqueswill turn heads and get the results you’re looking for!COURSE TOPICS: The Ultimate Top 10 Excel Shortcut Countdown Jaw-dropping Data Entry Shortcuts Sleightof-HandNavigation and Secrecy Shortcuts The World’s Fastest Formula Writing Shortcuts Stunning Quick Excel Selection Shortcuts Instant Formatting Shortcuts and Custom Styles Constructing Mega-tables as Shortcuts TheMagic of Designing Custom Templates asShortcuts How to Develop Macros for Shortcuts The Next Step—Building Custom Functions andBest PracticesCOURSE TOPICS: Getting Started Fundamentals The DataSeries Managing Labels Combination Charts Trendlines Pie Charts Line, XY Scatterand Bubble Charts Advanced Techniques Best PracticesDVDROMItem No. 10-5119-51382;one DVD-ROM; list price: $149.95SPECIAL CATALOG PRICE: $99.95Microsoft ® Excel ® 2010 PivotTablesExcel 2010 makes using PivotTables easier than everbefore. Learn what’s new and what tools can help youthe most—from layout and organization to analyzingdata and creating reports, this tutorial breaks downthis amazing Excel feature and teaches you all you needto know for sorting through and summarizing data.DVDROMItem No. 10-5118-51382;one DVD-ROM; list price: $149.95SPECIAL CATALOG PRICE: $99.95COURSE TOPICS: The Secret World of PivotTables AlmostEverything You Need to Know Grouping YourData in a PivotTable Report How to CustomizePivotTable Formats Formulas and Functions How to Build PivotTable Reports From RemoteData Sources How to Manage All the PivotTableReport Options How to Convert PivotTableReports Into Charts Troubleshooting SecretsFrom the Real World Best PracticesTo order, call toll free 1-800-873-7545, on-line at www.ourbookstore.com. 39

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