Catalog of learning opportunities - SkillPath | Seminars

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ONE-DAY CONFERENCE$149 per person$139 each for 4 or moreThe Conference on Customer ServiceImportant information for anyone who deals with customers on thephone or face to faceHow do some customer service facilities stay upbeat, have great satisfaction stats andget the job done, even when they’re operating “24/7”? It’s a unique combination of skills,techniques and methods that the most successful customer service operations all share.Those who attend this powerful day of training will have a variety of skill-building,information-packed sessions to choose from—each of the sessions explores a criticalaspect of serving customers better. Apply just one skill from the hundreds presented andthis conference will literally pay for itself many times over!Attend one track from start to finish or mix and match sessions to customizethe conference to your own particular needs.WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – May 15CALIFORNIAPasadena – March 20Sacramento – March 17San Bernardino – March 19San Francisco – March 18FLORIDALakeland – April 9West Palm Beach – April 8GEORGIASavannah – April 7INDIANAFt. Wayne – February 6MICHIGANFarmington Hills – February 7MONTANABillings – April 24Missoula – April 25NORTH CAROLINARaleigh – March 14OHIOAkron – February 5PENNSYLVANIAScranton – February 3York – February 4UTAHSalt Lake City – May 16WISCONSINAppleton – May 5Madison – May 6TWO-DAY WORKSHOP$399 per person$349 each for 4 or moreFundamentals of Financeand Accounting forNon-financial ManagersIncreasing your skill with “the numbers” will make you a better managerMore than ever before, today’s managers are required to understand and speakthe language of finance and accounting in order to achieve their goals, objectives andbottom-line results. In this nontechnical, real-world-oriented training, you’ll gain thefinance and accounting savvy you need to plan budgets, justify requests, spot problemsbefore they get out of hand and much more. You’ll learn the practical financial conceptsand skills that will help you make better management decisions.WE’RE COMING TO YOUR AREA …ARIZONAPhoenix – May 12 – 13CALIFORNIAFresno – May 29 – 30Irvine – May 7 – 8Pasadena – May 5 – 6San Luis Obispo – May 27 – 28COLORADODenver – May 14 – 15FLORIDAMelbourne – February 5 – 6Pensacola – February 3 – 4GEORGIAAtlanta – March 10 – 11Atlanta – April 9 – 10ILLINOISOak Brook – May 19 – 20INDIANAIndianapolis – May 21 – 22IOWADes Moines – Feb. 10 – 11MARYLANDAnnapolis – April 24 – 25Frederick – April 22 – 23MASSACHUSETTSWorcester – April 14 – 15MICHIGANFarmington Hills – Feb. 20 – 21Grand Rapids – Feb. 18 – 19Lansing – March 26 – 27Troy – March 24 – 25NEW JERSEYEdison – May 29 – 30NEW MEXICOAlbuquerque – April 7 – 8NORTH CAROLINACharlotte – March 19 – 20PENNSYLVANIAYork – March 17 – 18SOUTH CAROLINAGreenville – April 7 – 8TENNESSEENashville – March 12 – 13TEXASDallas – May 19 – 20WISCONSINMilwaukee – February 12 – 1314 To enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34.
How to Excel at Managingand Supervising PeopleLearn the vital skills you need to successfully handle all your supervisorychallenges … taught exclusively in this hands-on, two-day workshopHave you ever felt like you’re stuck in a supervisory rut? That there’s no free time to seeknew ways of approaching your duties? Do you wish you knew how other supervisorshandle the same puzzling problems you face? Then this energetic workshop’s for you. Itprovides a rare opportunity to step back … polish your skills … and renew your energyand commitment to supervisory excellence. If you want to zero in on the key areas ofimprovement needed to boost performance, productivity and the bottom line, that’s wherethis intensive, hands-on workshop comes in.In just two days, you’ll gain skills that will give you a tremendous edge in your job now andthroughout your professional future. If you’re new to the job, this upbeat workshop willbreak you in fast. If you’re experienced, it will help you polish your skills to get even better.TWO-DAY WORKSHOP$399 per person$349 each for 4 or moreWE’RE COMING TO YOUR AREA …ALABAMAAnniston – February 12 – 13Dothan – April 8 – 9Huntsville – February 10 – 11Montgomery – March 31 – April 1ARIZONALake Havasu City – March 25 – 26ARKANSASBatesville – April 22 – 23Jonesboro – April 24 – 25CALIFORNIAAnaheim – February 5 – 6Irvine – March 12 – 13Lancaster – February 24 – 25Oakland – May 13 – 14Ontario – February 10 – 11Palm Springs – March 3 – 4Pasadena – February 26 – 27Sacramento – May 15 – 16San Bernardino – March 10 – 11San Diego – February 3 – 4San Diego – March 5 – 6San Francisco – April 28 – 29San Jose – April 30 – May 1San Luis Obispo – May 21 – 22COLORADOColorado Springs – March 12 – 13Denver – March 10 – 11Denver – April 1 – 2CONNECTICUTNorwalk – May 12 – 13Trumbull – May 14 – 15Waterbury – May 21 – 22FLORIDAFt. Lauderdale – April 15 – 16Ft. Lauderdale – May 27 – 28Ft. Myers – May 29 – 30Lakeland – April 24 – 25Sarasota – April 22 – 23Tampa – March 18 – 19GEORGIAAthens – May 5 – 6Atlanta – May 7 – 8Columbus – April 10 – 11Macon – February 26 – 27Statesboro – February 24 – 25IDAHOBoise – March 19 – 20ILLINOISChicago – May 1 – 2Naperville – May 5 – 6Oak Brook – April 29 – 30INDIANAIndianapolis – May 15 – 16Kokomo – May 20 – 21KENTUCKYAshland – May 8 – 9Louisville – February 20 – 21Somerset – May 21 – 22LOUISIANALafayette – March 20 – 21MAINEBangor – May 29 – 30MARYLANDAnnapolis – May 8 – 9Baltimore – May 6 – 7College Park – May 21 – 22Frederick – May 19 – 20MASSACHUSETTSDanvers – February 12 – 13Worcester – May 19 – 20MINNESOTABloomington – March 18 – 19Bloomington – April 22 – 23Brainerd – March 20 – 21MISSOURICape Girardeau – March 26 – 27Kansas City – May 12 – 13St. Louis – March 24 – 25St. Louis – April 16 – 17MONTANABillings – February 20 – 21NEBRASKALincoln – March 17 – 18Omaha – March 19 – 20NEW JERSEYCherry Hill – March 26 – 27Freehold – March 24 – 25Princeton – March 5 – 6NEW YORKBinghamton – March 11 – 12Elmira – March 13 – 14New York – March 3 – 4OHIOCanton – May 27 – 28Chillicothe – May 6 – 7Cincinnati – May 1 – 2Columbus – April 29 – 30Youngstown – May 29 – 30OREGONBend – May 29 – 30Portland – March 26 – 27Salem – March 24 – 25SOUTH DAKOTARapid City – April 3 – 4Sioux Falls – April 24 – 25TEXASAmarillo – March 19 – 20Austin – April 14 – 15Dallas – May 5 – 6Ft. Worth – May 7 – 8Houston – May 1 – 2San Antonio – March 17 – 18UTAHSalt Lake City – March 17 – 18VIRGINIAHarrisonburg – April 7 – 8McLean – April 30 – May 1Richmond – February 18 – 19Virginia Beach – April 28 – 29WASHINGTONEverett – February 3 – 4Seattle – February 5 – 6Seattle – March 10 – 11Spokane – March 12 – 13WISCONSINMadison – March 13 – 14WYOMINGCasper – February 25 – 26Cheyenne – May 21 – 22Gillette – February 27 – 28Sheridan – February 18 – 19“I found it so interesting that no matter what field of workyou choose, your issues are universal when managing staff.Great workshop; great tools!”— Heather BotkinPyramid Home HealthTo enroll, call toll free 1-800-873-7545, on-line at www.skillpath.com or see page 34. 15
Page 1 and 2: More than10 MILLIONpeople trainedsi
Page 3 and 4: PMP ® Exam Prep CourseThe five-day
Page 5 and 6: Dealing With PersonalityClashes at
Page 7 and 8: WE’RE COMING TO YOUR AREA …ALAB
Page 9 and 10: The Social MediaMarketing Conferenc
Page 11 and 12: Excelling as a HighlyEffective Team
Page 13: The Managers andSupervisors Confere
Page 17 and 18: WE’RE COMING TO YOUR AREA …ARIZ
Page 19 and 20: Business Writing Basicsfor Professi
Page 21 and 22: WE’RE COMING TO YOUR AREA …ALAS
Page 23 and 24: Managing Emotions andThriving Under
Page 25 and 26: Coaching and Teambuilding Skillsfor
Page 31 and 32: Getting the Most FromMicrosoft ® E
Page 33 and 34: The Conference forAdobe ® Photosho
Page 35 and 36: ®SDOES YOURORGANIZATION NEEDTRAINI
Page 37 and 38: Professional-quality Learning Resou

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