Darzi Fellows Programme Information - Centre for Innovation in ...
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<strong>Centre</strong> <strong>for</strong> <strong>Innovation</strong><br />
<strong>in</strong> Health Management<br />
LEEDS UNIVERSITY BUSINESS SCHOOL<br />
Cl<strong>in</strong>ical Leadership<br />
<strong>for</strong> Commission<strong>in</strong>g<br />
‘<strong>Darzi</strong>’ <strong>Fellows</strong> <strong>in</strong> Cl<strong>in</strong>ical Leadership<br />
PROGRAMME INFORMATION
“Personally, I got a zest back<br />
<strong>for</strong> be<strong>in</strong>g a doctor as I now see<br />
I can have an <strong>in</strong>fluence on how<br />
services are run and how they<br />
can be better.”<br />
Introduction:<br />
Follow<strong>in</strong>g the significant success of three previous cohorts of ‘<strong>Darzi</strong>’ <strong>Fellows</strong>hips <strong>in</strong> Cl<strong>in</strong>ical Leadership,<br />
NHS London has commissioned the <strong>Centre</strong> <strong>for</strong> <strong>Innovation</strong> <strong>in</strong> Health Management (CIHM) at the University<br />
of Leeds to deliver the fourth year of the programme.<br />
This world class programme is designed to support you <strong>in</strong> deliver<strong>in</strong>g<br />
your local change projects and to develop your organisational and<br />
leadership skills necessary <strong>for</strong> your future roles as cl<strong>in</strong>ical leaders. It<br />
will enable you to facilitate commission<strong>in</strong>g capability and plans, lead<br />
<strong>for</strong> commission<strong>in</strong>g and service improvement and lead and manage<br />
change and improvement. Successful completion of the programme<br />
will lead to a Postgraduate Certificate <strong>in</strong> Lead<strong>in</strong>g <strong>in</strong> a Cl<strong>in</strong>ical Context<br />
from the University of Leeds.<br />
In 2012-13 the programme is adapt<strong>in</strong>g to meet the organisational<br />
needs of the NHS <strong>in</strong> London; focus<strong>in</strong>g on primary care, extend<strong>in</strong>g<br />
its scope to <strong>in</strong>clude cl<strong>in</strong>icians of all discipl<strong>in</strong>es and aim<strong>in</strong>g to support<br />
the development of Cl<strong>in</strong>ical Commission<strong>in</strong>g Groups and their<br />
commission<strong>in</strong>g plans.<br />
The programme builds on the success of three previous cohorts of<br />
<strong>Fellows</strong>hips <strong>in</strong> Cl<strong>in</strong>ical Leadership and will, <strong>in</strong> addition to projectbased<br />
attachments provid<strong>in</strong>g work-based experience, provide<br />
participants with a support<strong>in</strong>g leadership development programme<br />
over the course of the year.<br />
Aims<br />
The overall aims of this fourth, refreshed, programme are:<br />
l to facilitate the development of Cl<strong>in</strong>ical Commission<strong>in</strong>g Groups<br />
and commission<strong>in</strong>g plans;<br />
l to develop the capability of exist<strong>in</strong>g medical and allied staff <strong>in</strong><br />
lead<strong>in</strong>g <strong>for</strong> commission<strong>in</strong>g and service improvement, and<br />
l to develop a cadre of new primary care cl<strong>in</strong>icians who are<br />
confident and competent to lead manage change and<br />
improvement <strong>in</strong> NHS organisations.<br />
3
“It has been truly trans<strong>for</strong>mative and<br />
has totally trans<strong>for</strong>med how I th<strong>in</strong>k<br />
about my role with<strong>in</strong> the NHS.”<br />
A programme <strong>for</strong> commission<strong>in</strong>g <strong>in</strong> London:<br />
The NHS <strong>in</strong> London has always been more complicated than other cities car<strong>in</strong>g <strong>for</strong> close to eight million<br />
people, through 29 hospital trusts, six PCT clusters, 32 Cl<strong>in</strong>ical Commission<strong>in</strong>g Groups with more than<br />
5,000 GPs and a budget of more than £15bn.<br />
It is a city where more than four million people a year go to A&E,<br />
where 20% of all babies delivered <strong>in</strong> England each year are born<br />
and a city where the richest and poorest communities often live side<br />
by side – each with different health problems. The political challenge<br />
of reconfigur<strong>in</strong>g hospital services is significant with fewer A&Es and<br />
hospitals. Cl<strong>in</strong>ical, public and political engagement will be crucial<br />
to these changes. London has been look<strong>in</strong>g at how other major<br />
cities develop, and there are critical <strong>in</strong>ternational lessons that will be<br />
helpful, as will expand<strong>in</strong>g the success of its approach to networks<br />
<strong>for</strong> change such as stroke services. F<strong>in</strong>ally the pressures on CCGs<br />
to be ready to be effective commissioners, with a number of acute<br />
trusts still work<strong>in</strong>g towards Foundation Trust status, at a time where<br />
<strong>in</strong>tegrated health and social care solutions need to be accelerated<br />
with<strong>in</strong> a diverse city makes a uniquely challeng<strong>in</strong>g context <strong>for</strong> this<br />
programme. This provides a core context <strong>for</strong> the programme and the<br />
project work with<strong>in</strong> it. In every workshop CIHM will refer to examples<br />
and br<strong>in</strong>g <strong>in</strong> speakers to set the context <strong>for</strong> the workshop activity.<br />
4
The <strong>Programme</strong> Overview<br />
The programme is designed to develop your understand<strong>in</strong>g of effective management as well as develop<br />
your capacity <strong>for</strong> change management and leadership. So to this end we aim to help you:<br />
l Effectively lead change projects <strong>in</strong> your local context.<br />
l Understand how the NHS works, as a public service organisation,<br />
locally and nationally – <strong>in</strong> order to be more effective as leaders<br />
and managers <strong>in</strong>ternally and <strong>in</strong> partnership with other leaders<br />
and managers.<br />
l Uncover your assumptions about organisational change, the<br />
roles of cl<strong>in</strong>ical and managerial professionals, and explore other<br />
perspectives.<br />
l Learn how to support systems to act <strong>in</strong>telligently – enabl<strong>in</strong>g others.<br />
l Build a network of senior colleagues fac<strong>in</strong>g similar challenges.<br />
l Th<strong>in</strong>k <strong>in</strong> a different way – and develop learn<strong>in</strong>g strategies <strong>for</strong><br />
susta<strong>in</strong>able learn<strong>in</strong>g about lead<strong>in</strong>g adaptive change.<br />
l Learn how to support systems to act <strong>in</strong>telligently.<br />
l Ga<strong>in</strong> real experience <strong>in</strong> work<strong>in</strong>g differently <strong>in</strong> teams and systems.<br />
The whole programme is designed to <strong>in</strong>crease your understand<strong>in</strong>g<br />
of the <strong>in</strong>terface between cl<strong>in</strong>ical practice and management both at<br />
the level of your own work and <strong>in</strong> relation to the NHS as a whole.<br />
Structure<br />
Your projects will be the “case material’ <strong>for</strong> all the workshops and we<br />
have built <strong>in</strong> significant support <strong>for</strong> these real change projects through<br />
project support surgeries, jo<strong>in</strong>t events with your sponsors, action<br />
learn<strong>in</strong>g <strong>for</strong> skills, and tra<strong>in</strong><strong>in</strong>g <strong>in</strong> project management and evaluation.<br />
This programme has been designed with the belief that adult<br />
learners must take the responsibility <strong>for</strong> their own development.<br />
We will offer designed learn<strong>in</strong>g opportunities us<strong>in</strong>g a variety of<br />
methods <strong>in</strong>clud<strong>in</strong>g case studies, exercises and group discussion<br />
and encourage a high level of participation by programme members.<br />
We will ask you to reflect on your own experience and exam<strong>in</strong>e your<br />
values and work practices.<br />
The programme <strong>in</strong>cludes <strong>for</strong>mal taught modules, coach<strong>in</strong>g and<br />
action learn<strong>in</strong>g but its impact and effectiveness <strong>for</strong> the group as a<br />
whole, depends on your contribution. 100% attendance at all course<br />
modules is expected, as it is <strong>for</strong> any associated educational events.<br />
Any less a commitment, disrupts the group learn<strong>in</strong>g experience and<br />
may compromise your ability to obta<strong>in</strong> the associated accredited<br />
qualification – Postgraduate Certificate – at the end of<br />
the programme.<br />
The programme comprises 17.5 days <strong>in</strong> <strong>for</strong>mal and action learn<strong>in</strong>g; additional sessions devoted to project<br />
surgeries and coach<strong>in</strong>g; and specialist mentor<strong>in</strong>g.<br />
The class room based modules are designed to <strong>in</strong>troduce you to<br />
ideas which will underp<strong>in</strong> your develop<strong>in</strong>g practices.<br />
The action learn<strong>in</strong>g sets will comprise 6-8 fellows and a faculty<br />
member. Action learn<strong>in</strong>g is work-based, builds on set members’<br />
experience and is outcome oriented. These sets are designed to<br />
support organisational change, foster personal enterprise and to give<br />
you opportunities to:<br />
l Raise immediate concerns: An opportunity to give attention to ‘the<br />
issues that I have to give attention to right now’ with peers.<br />
l Build practice capacity: Share experiences and ideas with others<br />
work<strong>in</strong>g on similar issue to support reflective practice.<br />
Project Surgeries: Faculty will be available on a regular basis to<br />
support you with your ‘live’ projects. You will be able to book one<br />
hour meet<strong>in</strong>gs or phone calls to discuss your issues.<br />
Mentor<strong>in</strong>g: Mentors specialis<strong>in</strong>g <strong>in</strong> quality improvement will provide<br />
additional support if needed <strong>for</strong> your quality project.<br />
Chart<strong>in</strong>g and understand<strong>in</strong>g progress <strong>in</strong> your personal learn<strong>in</strong>g<br />
journey and effect<strong>in</strong>g change <strong>in</strong> your projects is important. Your<br />
personal reflection will be supported through a learn<strong>in</strong>g log. We<br />
seek to embed evaluation <strong>in</strong> rout<strong>in</strong>e practice, and will be evaluat<strong>in</strong>g<br />
<strong>in</strong>-room at the end of every <strong>for</strong>mal and action learn<strong>in</strong>g workshop.<br />
In addition, there will also be three on-l<strong>in</strong>e surveys at the start, midpo<strong>in</strong>t<br />
and end of the programme comb<strong>in</strong>ed with selected <strong>in</strong>-depth<br />
<strong>in</strong>terviews. We would encourage and expect your full participation <strong>in</strong><br />
these activities.<br />
A dedicated ‘<strong>Darzi</strong>’ Fellow Synapse group will be established and<br />
provided as an onl<strong>in</strong>e community and repository <strong>for</strong> resources. The<br />
web address is www.synapse.nhs.uk<br />
Coach<strong>in</strong>g: The coach<strong>in</strong>g element will br<strong>in</strong>g an external 1:1 challenge<br />
to your learn<strong>in</strong>g process throughout the programme. You will work<br />
on your issues from your context (<strong>in</strong>dividually or with<strong>in</strong> the system),<br />
which can be workplace challenges, or issues and challenges that<br />
are raised dur<strong>in</strong>g the programme.<br />
5
Venue<br />
All modules <strong>in</strong>clud<strong>in</strong>g the Launch event will take<br />
place at the Mary Ward House Conference and<br />
Exhibition <strong>Centre</strong> <strong>in</strong> central London.<br />
Location of project surgeries and coach<strong>in</strong>g sessions will be<br />
confirmed dur<strong>in</strong>g the course of the programme.<br />
By Underground<br />
Russell Square (5 m<strong>in</strong> walk): Walk straight ahead down Herbrand<br />
Street (next to STA Travel) until the second <strong>in</strong>tersection. Turn left on<br />
Tavistock place and Mary Ward House is 10 meters away on your<br />
right.<br />
Euston station (10 m<strong>in</strong> walk): From the front exit, walk across the<br />
wait<strong>in</strong>g area and cross the bus station to reach Eversholt Street on<br />
the left hand side. At the traffic lights on Euston road, walk straight<br />
down Upper Woburn Place (between Prezzo Restaurant and St<br />
Pancras church). Mary Ward House is on your first left by the traffic<br />
lights (just after Starbucks).<br />
By Rail<br />
Euston and K<strong>in</strong>gs Cross St Pancras are the nearest ma<strong>in</strong>l<strong>in</strong>e<br />
stations. Both are all with<strong>in</strong> 10 m<strong>in</strong>utes walk.<br />
By Bus<br />
Any bus to Upper Woburn Place, Russell Square, Tavistock Place,<br />
Euston or K<strong>in</strong>gs Cross. Bus No. 59, 68, 91, 168, 30, 205 and 73.<br />
Mary Ward House,<br />
5/7 Tavistock Place, London, WC1H 9SN<br />
Tel: 020 7387 9681 Fax: 020 7388 0606<br />
www.marywardhouse.com<br />
Sponsor <strong>in</strong>volvement<br />
It is crucial that the programme has the full engagement of your sponsors as mentors, as key agents <strong>in</strong><br />
def<strong>in</strong><strong>in</strong>g your project requirements and as supporters <strong>for</strong> project implementation.<br />
We have built <strong>in</strong> a number of po<strong>in</strong>ts throughout the programme<br />
where your sponsors participate <strong>in</strong> the programme:<br />
l Introduction event on 7th September.<br />
l Project Workshop on 23rd October.<br />
l Invitations to <strong>for</strong>mal sessions with<strong>in</strong> the ma<strong>in</strong> programme workshops.<br />
l The Review day on 17th July 2013.<br />
l Evaluation.<br />
Accreditation <strong>for</strong> a Postgraduate Certificate<br />
This programme is accredited by the University of Leeds <strong>for</strong> a Postgraduate Certificate <strong>in</strong> Lead<strong>in</strong>g <strong>in</strong> a<br />
Cl<strong>in</strong>ical Context.<br />
This <strong>in</strong>cludes specific modules on management and cl<strong>in</strong>icians,<br />
co-produc<strong>in</strong>g health and commission<strong>in</strong>g, and work <strong>in</strong> the previous<br />
modules on leadership and organisations, as well as reflections<br />
on your projects, and work <strong>in</strong> your action learn<strong>in</strong>g sets. You will<br />
be required to submit four essays (three on the specific modules,<br />
and one cover<strong>in</strong>g learn<strong>in</strong>g on change throughout the programme).<br />
Further details on accreditation will be provided at the first module.<br />
You can also use some of the credits from the PGCert towards an<br />
MBA at Leeds and also the University’s Masters <strong>in</strong> Lead<strong>in</strong>g <strong>in</strong> a<br />
Cl<strong>in</strong>ical Context.<br />
6
<strong>Programme</strong><br />
PROGRAMME ELEMENT SUMMARY OF CONTENT DATE<br />
Preparation <strong>for</strong> the programme<br />
Introduction to the whole programme;<br />
shar<strong>in</strong>g expectations; roles of sponsors,<br />
mentors, coaches, faculty; start<strong>in</strong>g your<br />
projects.<br />
7th September<br />
15.00 – 18.00<br />
Workshop1: Understand<strong>in</strong>g the context<br />
and <strong>in</strong>itiat<strong>in</strong>g projects<br />
Formal Learn<strong>in</strong>g: Understand<strong>in</strong>g the<br />
national and local healthcare context; the<br />
context <strong>for</strong> shift<strong>in</strong>g from secondary<br />
to primary care.<br />
Action Learn<strong>in</strong>g: preparation <strong>for</strong> projects.<br />
11th − 13th September<br />
09.00 – 17.00<br />
Workshop 2: Th<strong>in</strong>k<strong>in</strong>g and Act<strong>in</strong>g <strong>for</strong><br />
Effective Practice (1) (PG Cert)<br />
Formal Learn<strong>in</strong>g: Understand<strong>in</strong>g<br />
and manag<strong>in</strong>g change; work<strong>in</strong>g <strong>in</strong><br />
partnership with others (e.g.<br />
<strong>in</strong>tegrated care); service improvement<br />
specialist session.<br />
Even<strong>in</strong>g session on project management.<br />
Action Learn<strong>in</strong>g: Lead<strong>in</strong>g teams<br />
and groups.<br />
9th − 10th October<br />
09.00 – 17.00<br />
9th October<br />
17.00 – 19.30<br />
Workshop 3: Your projects Action Learn<strong>in</strong>g with sponsors –<br />
agree<strong>in</strong>g the project plans.<br />
23rd October<br />
15.00 – 18.00<br />
Project Surgeries, Individual coach<strong>in</strong>g,<br />
<strong>in</strong>troduction to mentor<strong>in</strong>g (1)<br />
You can book <strong>in</strong> <strong>for</strong> one-to-one sessions<br />
with your coach or with faculty to support<br />
your projects.<br />
Late October/early November:<br />
up to three hours per fellow.<br />
Workshop 4: Th<strong>in</strong>k<strong>in</strong>g and Act<strong>in</strong>g <strong>for</strong><br />
Effective Practice (2) (PG Cert)<br />
Formal Learn<strong>in</strong>g: Change – focus<strong>in</strong>g<br />
on service improvement projects<br />
<strong>in</strong>clud<strong>in</strong>g project plann<strong>in</strong>g.<br />
Action Learn<strong>in</strong>g: Evaluat<strong>in</strong>g your project.<br />
7th November<br />
09.00 – 17.00<br />
Workshop 5: Management<br />
and Medic<strong>in</strong>e (PG Cert)<br />
Formal Learn<strong>in</strong>g: Lead<strong>in</strong>g <strong>in</strong> a cl<strong>in</strong>ical<br />
environment, the critical relationships<br />
between cl<strong>in</strong>icians (particularly doctors)<br />
and managers, and the impact on<br />
service outcomes.<br />
27th − 29th November<br />
09.00 – 17.00<br />
Workshop 6: Skills development A (i)<br />
Action learn<strong>in</strong>g: skills development<br />
– resolv<strong>in</strong>g conflict; negotiat<strong>in</strong>g with<br />
stakeholders.<br />
17th January<br />
09.00 – 13.00<br />
Project Surgeries, Individual coach<strong>in</strong>g<br />
(2)<br />
Three hours per participant, <strong>in</strong>clud<strong>in</strong>g a<br />
review with sponsor.<br />
January<br />
Workshop 7: Skills development A (ii)<br />
Action learn<strong>in</strong>g: skills development<br />
– resolv<strong>in</strong>g conflict; negotiat<strong>in</strong>g with<br />
stakeholders.<br />
26th Feburary<br />
09.00 – 13.00<br />
7
“It provided an unbiased op<strong>in</strong>ion on problems.<br />
Also [CIHM] gave me access to expertise that<br />
might not necessarily exist <strong>in</strong> my own network.”<br />
Workshop 8: Co-produc<strong>in</strong>g Health<br />
(PG Cert)<br />
Formal Learn<strong>in</strong>g: Co-produc<strong>in</strong>g<br />
consultations, co-produc<strong>in</strong>g service<br />
redesign, co-produc<strong>in</strong>g commission<strong>in</strong>g.<br />
20th − 22nd March<br />
09.00 – 17.00<br />
Workshop 9: Skills Development B (i) Action learn<strong>in</strong>g: skills development –<br />
Develop organisational capacity to tra<strong>in</strong><br />
others on essential organisational skills.<br />
30th April<br />
09.00 – 17.00<br />
Project Surgeries & Individual Coach<strong>in</strong>g<br />
(3)<br />
You can book <strong>in</strong> <strong>for</strong> one-to-one sessions<br />
with your coach or with faculty to support<br />
your projects.<br />
April up to three hours per fellow.<br />
Workshop 10: Commission<strong>in</strong>g (PG Cert)<br />
Formal learn<strong>in</strong>g: the commission<strong>in</strong>g<br />
relationship and commission<strong>in</strong>g <strong>for</strong><br />
change, <strong>in</strong>clud<strong>in</strong>g decommission<strong>in</strong>g and<br />
shift<strong>in</strong>g the balance from secondary to<br />
primary care.<br />
21st − 23rd May<br />
09.00 – 17.00<br />
Workshop 11: Skills Development B(ii) Action learn<strong>in</strong>g: skills development –<br />
Develop organisational capacity to tra<strong>in</strong><br />
others on essential organisational skills.<br />
12th June<br />
09.00 – 17.00<br />
Workshop 12: Project Review with<br />
Sponsors<br />
17th July (half day with sponsors)<br />
10.00 – 18.00<br />
8
CIHM<br />
The <strong>Centre</strong> <strong>for</strong> <strong>Innovation</strong> <strong>in</strong> Health Management is a network of health leaders, change consultants,<br />
academics and social entrepreneurs. We offer lead<strong>in</strong>g edge development to the NHS, local government<br />
and the third sector.<br />
CIHM’s method is to work on your real problems as you work <strong>in</strong> a<br />
system. Our network approach br<strong>in</strong>gs together people work<strong>in</strong>g <strong>in</strong><br />
public services with specialists <strong>in</strong> change. This means that we have<br />
our feet firmly on the ground <strong>in</strong> terms of understand<strong>in</strong>g the context<br />
and what works. You ga<strong>in</strong> the expertise of a world class university<br />
comb<strong>in</strong>ed with the pragmatism of people work<strong>in</strong>g <strong>in</strong> the service now.<br />
CIHM Faculty Profiles<br />
Our purpose is to improve public services <strong>in</strong> the UK and to<br />
foster <strong>in</strong>novation and change <strong>in</strong> health and wellbe<strong>in</strong>g services<br />
<strong>in</strong>ternationally. Our base, the University of Leeds has a reputation <strong>for</strong><br />
outstand<strong>in</strong>g research and gives us complete freedom of thought and<br />
expression and the opportunity to explore radical ideas.<br />
John Harries<br />
(Core Faculty)<br />
John Harries has 25 years’ experience as<br />
a consultant <strong>in</strong> the fields of IT Strategy,<br />
Systems Development and Organisational<br />
Change. He has a special <strong>in</strong>terest <strong>in</strong> the<br />
Organisational Development challenges<br />
of IT systems implementation and the<br />
relationship between organisational<br />
strategy and IT systems design. He has<br />
worked as a director, consultant, programme director and client<br />
partner <strong>in</strong> a number of IT focused organisations. This <strong>in</strong>cluded<br />
roles <strong>in</strong> manag<strong>in</strong>g IT Strategy practices and as the leader of the<br />
European Digital Strategy Practice <strong>for</strong> a major systems <strong>in</strong>tegrator.<br />
For four years he was a Fellow of the K<strong>in</strong>g’s Fund the lead<strong>in</strong>g UK<br />
Health th<strong>in</strong>k tank. Whilst there he specialised <strong>in</strong> Organisational<br />
Development <strong>in</strong> NHS Trusts and Strategic Health Authorities and<br />
was <strong>in</strong>strumental <strong>in</strong> develop<strong>in</strong>g <strong>in</strong>tegrated approaches to Whole<br />
Systems work<strong>in</strong>g across the boundaries of health and social care,<br />
which cont<strong>in</strong>ue to be <strong>in</strong>fluential throughout the public sector.<br />
With<strong>in</strong> the public sector he has <strong>in</strong> depth knowledge of Health and<br />
Social care and of the Crim<strong>in</strong>al Justice System. He has also led a<br />
number of IT projects <strong>in</strong> major private sector organisations <strong>in</strong>clud<strong>in</strong>g<br />
Glaxo, Procter & Gamble, Dupont, Conoco, the Royal Bank of<br />
Scotland and Enterprise Oil. These have all <strong>in</strong>volved close work<strong>in</strong>g<br />
with senior management <strong>in</strong> the organisation and the alignment of IT<br />
with related strategic change <strong>in</strong>itiatives.<br />
John is an expert facilitator and has organised, facilitated and<br />
presented to numerous <strong>in</strong>ternational conferences on Health and<br />
Social Care. He has also designed and delivered a number of<br />
management development programmes <strong>in</strong>clud<strong>in</strong>g a European<br />
Health Leadership programme <strong>in</strong> conjunction with INSEAD and a<br />
leadership development programme <strong>for</strong> the Royal College of General<br />
Practitioners. He is the co-founder and designer of The Knowledge<br />
Exchange the largest knowledge management and professional<br />
network<strong>in</strong>g site <strong>for</strong> the UK Public Sector with a membership of 7000<br />
managers <strong>in</strong> health and social services. He has published several<br />
papers, ma<strong>in</strong>ly on the topics of systems th<strong>in</strong>k<strong>in</strong>g <strong>in</strong> the management<br />
of complex <strong>in</strong>ter-organisational relationships.<br />
John’s educational and professional credentials <strong>in</strong>clude a BSc<br />
<strong>in</strong> Psychology and three Masters degrees <strong>in</strong>: Bus<strong>in</strong>ess Systems<br />
Analysis & Design; Bus<strong>in</strong>ess Adm<strong>in</strong>istration and Occupational<br />
Psychology. He is a Chartered IT Professional a Member of the<br />
British Psychology Society and holds a Certified Diploma <strong>in</strong><br />
Account<strong>in</strong>g and F<strong>in</strong>ance.<br />
Valerie James (Core Faculty<br />
and Coach<strong>in</strong>g Coord<strong>in</strong>ator)<br />
Valerie James is at the <strong>for</strong>efront of<br />
<strong>in</strong>novation <strong>in</strong> the UK <strong>in</strong> develop<strong>in</strong>g<br />
health service leaders. A Senior Fellow<br />
<strong>in</strong> Leadership at the K<strong>in</strong>g’s Fund <strong>for</strong><br />
10 years, she worked with over 800<br />
senior cl<strong>in</strong>icians and managers on<br />
groundbreak<strong>in</strong>g <strong>in</strong>terventions. These<br />
<strong>in</strong>cluded the Top and Senior Manager<br />
<strong>Programme</strong>s, Athena <strong>for</strong> executive women, Management <strong>for</strong> (several<br />
hundred) Specialist Registrars and, with Dr Eden Charles, the<br />
Trans<strong>for</strong>mational Leadership <strong>Programme</strong> <strong>for</strong> senior BME leaders <strong>in</strong><br />
the NHS. Professor Alimo-Metcalf <strong>in</strong>dependently evaluated TLP as<br />
outstand<strong>in</strong>g. As a result, Valerie and Eden were nom<strong>in</strong>ated by over<br />
100 people <strong>for</strong> the national Leadership Awards 2009 and aga<strong>in</strong><br />
<strong>in</strong> 2010 (Partnership Category) <strong>for</strong> enabl<strong>in</strong>g multiple, susta<strong>in</strong>ed<br />
personal and organisational improvements.<br />
A full time <strong>in</strong>dependent consultant s<strong>in</strong>ce 2010, clients <strong>in</strong>cludes<br />
two <strong>in</strong>ternational order of nuns, the Department of Health and<br />
Department <strong>for</strong> Education, K<strong>in</strong>g Fahad Medical City, Riyadh, The<br />
Health Foundation, on patient safety and board leadership, and the<br />
national college of police leadership on partnership work<strong>in</strong>g.<br />
Previously she has been a chief executive grade <strong>in</strong> the NHS and<br />
an academic. She has two cl<strong>in</strong>ical tra<strong>in</strong><strong>in</strong>gs, three behavioural<br />
science degrees, three postgraduate cl<strong>in</strong>ical diplomas and a PGCE.<br />
Accredited by CEDR International as a mediator, she specialises <strong>in</strong><br />
mediat<strong>in</strong>g with doctors. She works creatively with trans<strong>for</strong>mational<br />
change, <strong>in</strong>equality and conflict. Valerie has been an executive coach<br />
to many senior figures <strong>for</strong> 14 years and has taught coach<strong>in</strong>g skills<br />
<strong>for</strong> over ten years. She has a passion <strong>for</strong> partnership work<strong>in</strong>g across<br />
systems and <strong>for</strong> bridg<strong>in</strong>g differences. She is an Honorary Senior<br />
Fellow, St George’s, London & K<strong>in</strong>gston Universities and Co-Editor,<br />
International Journal of Leadership <strong>in</strong> Public Services.<br />
Recent projects <strong>in</strong>clude:<br />
l 2011-12 convened two Communities of Practice (of 8 people<br />
each) <strong>for</strong> Directors of Public Health <strong>in</strong> London, and <strong>in</strong>clud<strong>in</strong>g<br />
a few Local Authority Directors – these meet<strong>in</strong>gs co-diagnosed<br />
challenges and built skills <strong>in</strong> partnership work<strong>in</strong>g. Commissioned<br />
by NHS London<br />
l Delivered a whole system event on the future of Public Health <strong>for</strong><br />
3 PCTs and Councils <strong>in</strong> <strong>in</strong>ner London, March 2011, commissioned<br />
by the cross-organisational Public Health Steer<strong>in</strong>g Group;<br />
9
l Partnership Work<strong>in</strong>g across the public sector – approached<br />
to help design, and then as syndicate director <strong>for</strong> four cohorts<br />
of a Home Office and the national Police College leadership<br />
programme: Lead<strong>in</strong>g Powerful Partnerships. This is now the<br />
flagship programme at Bramshill College and participants come<br />
from across the public and voluntary sectors. It is a highly<br />
challeng<strong>in</strong>g, and highly rated, experiential programme<br />
l London Deanery Workshops on High Per<strong>for</strong>mance Leadership<br />
Coach<strong>in</strong>g through Inclusion <strong>for</strong> Cl<strong>in</strong>ical Coaches and Mentors,<br />
delivered <strong>in</strong> October to doctors and dentists tra<strong>in</strong>ed as peer<br />
coaches to <strong>in</strong>crease their coach<strong>in</strong>g per<strong>for</strong>mance<br />
l Honorary Senior Fellow <strong>in</strong> Leadership, s<strong>in</strong>ce 2007, St George’s,<br />
London and K<strong>in</strong>gston Universities<br />
l Support<strong>in</strong>g cl<strong>in</strong>ical faculty through organisational change<br />
programmes, executive coach<strong>in</strong>g and awaydays to develop<br />
leadership capacity<br />
l Commissioned to diagnose and provide organisational development<br />
<strong>for</strong> a CCG, and coach<strong>in</strong>g a senior partner from a different GP<br />
Practice; coached over 50 SpRs <strong>for</strong> their consultant <strong>in</strong>terviews.<br />
l Bespoke consultancy to two hospitals (1 London, 1 outside<br />
London) on improv<strong>in</strong>g board leadership <strong>for</strong> Patient Safety 2010-<br />
11. One year consultancy project with Professor Charles V<strong>in</strong>cent<br />
and Dr Peter Lachman and Sue Machell. Comb<strong>in</strong>ed technical<br />
methods with leadership development methods to enhance<br />
patient safety systems across organisations. Commissioned by the<br />
Health Foundation<br />
Professor Ian Kirkpatrick<br />
(PG Cert Faculty)<br />
Ian Kirkpatrick, is Professor <strong>in</strong> Work<br />
and Organisation. He jo<strong>in</strong>ed Leeds<br />
University Bus<strong>in</strong>ess School <strong>in</strong> January<br />
2000 from Cardiff University, where<br />
he was awarded his PhD <strong>in</strong> 1996. His<br />
research <strong>in</strong>terests <strong>in</strong>clude: management<br />
change <strong>in</strong> professional organisations,<br />
restructur<strong>in</strong>g of public services, flexible<br />
employment and comparative developments <strong>in</strong> HRM. He has<br />
published widely <strong>in</strong> a range of lead<strong>in</strong>g academic journals <strong>in</strong>clud<strong>in</strong>g<br />
Public Adm<strong>in</strong>istration, Organization, British Journal of Management<br />
and Work Employment and Society. Ian is also co-author of two<br />
books: The new Managerialism and Public Service Professions, and<br />
The Management of Children’s Residential Care, both published by<br />
Palgrave Macmillan.<br />
He has been <strong>in</strong>volved <strong>in</strong> a number of large research projects<br />
<strong>in</strong>clud<strong>in</strong>g studies funded by the Department of Health and<br />
most recently, the Economic and Social Research Council and<br />
European Science Foundation. Currently Ian acts as Director of<br />
Research Degrees <strong>for</strong> LUBS. He is also Management Committee<br />
Chair of European Cost Action ISO9003 (focus<strong>in</strong>g on healthcare<br />
management) and a member of the editorial management team of<br />
the BSA journal, Work Employment and Society.<br />
Peter I Lachman, M.D.<br />
MPH. M.B.B.Ch., FRCPCH,<br />
FCP (SA) (Specialist Faculty<br />
Patient Safety and Quality<br />
Improvement)<br />
Peter leads on the trans<strong>for</strong>mation<br />
programme at Great Ormond Street Hospital<br />
<strong>in</strong> London as Deputy Medical Director.<br />
Peter was a 2005- 2006 Quality Improvement Fellow at the Institute<br />
<strong>for</strong> Healthcare Improvement <strong>in</strong> Cambridge Massachusetts, sponsored<br />
by the Health Foundation. On his return at the Royal Free Hospital<br />
developed a model of care to decrease variability with 24/7 consultant<br />
delivered care, and at Great Ormond Street <strong>in</strong>troduced and developed<br />
the trans<strong>for</strong>mation programme.<br />
He was previously Consultant Pediatrician and Cl<strong>in</strong>ical Director of<br />
Woman and Children’s Services at the North West London Hospitals<br />
NHS Trust, as well as Deputy Medical Director. In that position, he<br />
helped accomplish the merger of the two hospitals, implemented<br />
cl<strong>in</strong>ical governance standards, developed a new model of ambulatory<br />
pediatric services, redesigned facilities, and developed cl<strong>in</strong>ical<br />
services <strong>for</strong> children with complex and chronic disabl<strong>in</strong>g conditions.<br />
His prior posts <strong>in</strong>clude Consultant Pediatrician and Senior Lecturer<br />
at Red Cross War Memorial Children’s Hospital and the University<br />
of Cape Town, South Africa, and Consultant Pediatrician at Queens<br />
Medical <strong>Centre</strong> and Nott<strong>in</strong>gham University.<br />
His current <strong>in</strong>terests are <strong>in</strong> patient safety and <strong>in</strong> design<strong>in</strong>g services<br />
that are safe and friendly at the same time. Improv<strong>in</strong>g the flow of<br />
patients <strong>in</strong> order to improve safety and decrease of variation are<br />
central to this work. Ma<strong>in</strong> <strong>in</strong>terests are <strong>in</strong> trans<strong>for</strong>mation of complex<br />
organizations; understand<strong>in</strong>g the constra<strong>in</strong>ts of change; engag<strong>in</strong>g<br />
professionals <strong>in</strong> change; develop<strong>in</strong>g leaders at an early time <strong>in</strong><br />
their careers; management of complex conditions; and the political<br />
environment needed <strong>for</strong> change. He is Designated Doctor <strong>for</strong><br />
Safeguard<strong>in</strong>g <strong>in</strong> Camden.<br />
Peter has mentored on the Prepare to Lead programme <strong>for</strong> the last<br />
3 years and has mentored a ‘<strong>Darzi</strong>’ Fellow <strong>for</strong> 2010-11 and 2011-12<br />
Rebecca Malby<br />
(PG Cert Faculty)<br />
Becky has a track record <strong>in</strong> organisational<br />
and leadership development <strong>in</strong> the public<br />
sector, work<strong>in</strong>g primarily with the NHS<br />
and with Local Authorities, <strong>in</strong> the UK; and<br />
with health entrepreneurs <strong>in</strong>ternationally.<br />
She is the Director of the <strong>Centre</strong> <strong>for</strong><br />
<strong>Innovation</strong> <strong>in</strong> Health Management at<br />
the University of Leeds, and the founder<br />
and leader of the International Shap<strong>in</strong>g<br />
Health Systems Network. The CIHM is a multimillion pound turnover<br />
knowledge exchange centre, based <strong>in</strong> Leeds University Bus<strong>in</strong>ess<br />
School, focus<strong>in</strong>g on complex health and social care issues, provid<strong>in</strong>g<br />
support to the development of organisational and place based<br />
solutions through dynamic systems change processes work<strong>in</strong>g with<br />
communities and users, service providers and commissioners.<br />
Becky is part of the COST research network on medic<strong>in</strong>e and<br />
management; is a founder of More Leaders <strong>for</strong> Leeds – a network<br />
seek<strong>in</strong>g social change <strong>in</strong> Leeds; and was recently Director of the<br />
Northern Leadership Academy Th<strong>in</strong>k-Tank, prototyp<strong>in</strong>g effective<br />
leadership <strong>in</strong>terventions <strong>in</strong> the public and voluntary sectors; led the<br />
European Health Management Association Special Interest Group<br />
on Management Development; and provided expert advice on<br />
coproduction to NESTA and the New Economics Foundation.<br />
Previously Becky was Director of Complex Systems Associates;<br />
Head of Corporate Development at the Nuffield Institute at Leeds;<br />
and a Fellow at the K<strong>in</strong>gs Fund. She started her career <strong>in</strong> cl<strong>in</strong>ical<br />
work, mov<strong>in</strong>g <strong>in</strong>to managerial, research and organisational change<br />
posts <strong>in</strong> the NHS, at Trust through to Regional levels. She has an<br />
MA <strong>in</strong> Public and Social Policy, and her most recent book is Malby<br />
R & Fischer M: Tools <strong>for</strong> Change: and <strong>in</strong>vitation to dance. K<strong>in</strong>gsham<br />
Press 2006. She writes regularly <strong>for</strong> the Guardian on Health issues.<br />
10
Dr Diane Plamp<strong>in</strong>g<br />
(Core Faculty)<br />
Diane Plamp<strong>in</strong>g’s work focuses on<br />
the challenge of manag<strong>in</strong>g complex<br />
public service organisations and networks.<br />
Her current research <strong>in</strong>terests <strong>in</strong>clude<br />
factors which effect <strong>in</strong>tra- and <strong>in</strong>terorganisational<br />
collaborations.<br />
Over the past 15 years she has<br />
undertaken leadership and organisational<br />
development <strong>in</strong> a wide variety of organisations <strong>in</strong>clud<strong>in</strong>g the Cab<strong>in</strong>et<br />
Office, Local Authorities Association , The London Deanery, NHS<br />
Trusts, Health Authorities, the DoH, Deutsche Bank, the WHO<br />
and the World Bank. She has co-authored a series of publications<br />
on ‘Work<strong>in</strong>g Whole systems’ (Pub. Radcliffe) which have been<br />
welcomed by a wide range of people seek<strong>in</strong>g practical ways of<br />
engag<strong>in</strong>g with complex social and organisational issues.<br />
She has a successful consultancy practice as well as an action<br />
research portfolio. One current research <strong>in</strong>terest is the l<strong>in</strong>ks between<br />
organisational cultures and service per<strong>for</strong>mance. For the previous<br />
10 years was a Fellow <strong>in</strong> Organisation Development at the K<strong>in</strong>g’s<br />
Fund and Director of the London and Northern <strong>Programme</strong>.<br />
She is an experienced educator. She was <strong>in</strong>volved <strong>in</strong> the design<br />
and delivery of the ground break<strong>in</strong>g <strong>in</strong>itial London ‘<strong>Darzi</strong>’ <strong>Fellows</strong><br />
<strong>Programme</strong> and is currently a member of faculty provid<strong>in</strong>g Board<br />
and Director Leadership development <strong>in</strong> several SHA areas. She has<br />
extensive experience of provid<strong>in</strong>g <strong>in</strong>-house tra<strong>in</strong><strong>in</strong>g and development<br />
<strong>for</strong> cl<strong>in</strong>icians and managers <strong>in</strong> Teach<strong>in</strong>g Hospitals <strong>in</strong> London<br />
and other UK cities. She is a Fellow of the New York Academy of<br />
Medic<strong>in</strong>e and a contributor to their educational programmes.<br />
She has worked <strong>in</strong> and <strong>for</strong> the public services <strong>for</strong> nearly 30 years<br />
and most recently as Chair of an NHS Trust Board <strong>in</strong> East London.<br />
Some Recent Publications<br />
l D Plamp<strong>in</strong>g & Gordon P Pratt J (2009) <strong>Innovation</strong> <strong>in</strong> Public<br />
Services: <strong>in</strong>sights from Evolution Whole Systems Work<strong>in</strong>g Papers<br />
Leeds university Bus<strong>in</strong>ess School www.cihm.leeds.ac.uk<br />
l P Gordon & Pratt J, Plamp<strong>in</strong>g D (2010) Work<strong>in</strong>g <strong>in</strong> Systems: The<br />
Landscape Framework Whole Systems Work<strong>in</strong>g Papers Leeds<br />
university Bus<strong>in</strong>ess School www.cihm.leeds.ac.uk<br />
l D Plamp<strong>in</strong>g & R Malby (2006) Public Service organisations. What<br />
makes them fit <strong>for</strong> purpose pub. Leeds University Bus<strong>in</strong>ess School<br />
l J Pratt & Gordon P Plamp<strong>in</strong>g D (2005 2nd edition) Work<strong>in</strong>g Whole<br />
Systems: putt<strong>in</strong>g theory <strong>in</strong>to practice <strong>in</strong> organisations. Ox<strong>for</strong>d,<br />
Radcliffe Publish<strong>in</strong>g.<br />
Dr Duncan Ross (Core Faculty<br />
and <strong>Programme</strong> Director)<br />
Duncan has extensive experience of a<br />
variety of health systems and cl<strong>in</strong>ical<br />
contexts. His <strong>in</strong>terests are <strong>in</strong> the<br />
development of <strong>in</strong>novation networks<br />
and the role of leadership and culture <strong>in</strong><br />
promot<strong>in</strong>g system change.<br />
Duncan started his professional career as<br />
a general medical practitioner; this gives<br />
him cont<strong>in</strong>u<strong>in</strong>g <strong>in</strong>sight <strong>in</strong>to cl<strong>in</strong>ical cultures and cl<strong>in</strong>ical systems.<br />
He then worked <strong>in</strong>ternationally <strong>in</strong> a number of countries with work<br />
focused on leadership and management systems strengthen<strong>in</strong>g.<br />
His experience of work<strong>in</strong>g <strong>in</strong> multi-cultural environments and <strong>in</strong><br />
surfac<strong>in</strong>g underly<strong>in</strong>g pr<strong>in</strong>ciples of organis<strong>in</strong>g is significant. After<br />
return<strong>in</strong>g to the UK <strong>in</strong> the late 90s, Duncan worked <strong>in</strong> the NHS,<br />
<strong>in</strong>itially <strong>in</strong> primary care development be<strong>for</strong>e hold<strong>in</strong>g executive level<br />
positions <strong>for</strong> eight years <strong>in</strong> commission<strong>in</strong>g and more recently as<br />
a Deputy Chief Executive of a PCT. He has direct and practical<br />
experience of lead<strong>in</strong>g large scale organizations and <strong>in</strong> partnership<br />
work<strong>in</strong>g with a range of stakeholders and cl<strong>in</strong>ical groups. He<br />
has led plann<strong>in</strong>g, contract<strong>in</strong>g, quality and productivity <strong>in</strong>itiatives<br />
with<strong>in</strong> health economies. He has also worked as Commission<strong>in</strong>g<br />
Adviser <strong>for</strong> the NHS <strong>In<strong>for</strong>mation</strong> <strong>Centre</strong> <strong>for</strong> Health & Social Care<br />
<strong>in</strong> develop<strong>in</strong>g more accessible and appropriate <strong>in</strong><strong>for</strong>mation <strong>for</strong><br />
cl<strong>in</strong>icians, managers and the public; both to aid evidence based<br />
decision mak<strong>in</strong>g and to make health systems more accountable to<br />
the public. He is a Non-Executive Director at Hull & East Yorkshire<br />
Hospitals Trust.<br />
His current work portfolio with<strong>in</strong> CIHM <strong>in</strong>cludes build<strong>in</strong>g an<br />
<strong>in</strong>ternational network committed to lead<strong>in</strong>g development and<br />
implementation of systems change. He also leads a large systems<br />
research project <strong>in</strong>to organisational and bus<strong>in</strong>ess models enabl<strong>in</strong>g<br />
the spread of assisted liv<strong>in</strong>g technology.<br />
His recent consultancy work <strong>in</strong>cludes:<br />
l Practice Leads Cl<strong>in</strong>ical Commission<strong>in</strong>g Leadership Development<br />
<strong>Programme</strong> – Leeds Cl<strong>in</strong>ical Commission<strong>in</strong>g Groups.<br />
l Cl<strong>in</strong>ical Director Leadership Development <strong>Programme</strong> – The<br />
Rotherham Foundation Trust.<br />
l Social Value appraisal and generation – North East L<strong>in</strong>colnshire<br />
Care Trust Plus.<br />
l Public Health Leadership Development <strong>Programme</strong> – NHS Leeds.<br />
l Leadership Sem<strong>in</strong>ar Series – BP, Saltend.<br />
l Participatory service redesign us<strong>in</strong>g Change Lab methodology –<br />
South West Yorkshire Partnership Foundation Trust.<br />
l NHS Future Scenarios – NHS North West.<br />
Mart<strong>in</strong> Wells (Specialist<br />
Faculty, Project Management)<br />
Mart<strong>in</strong> is a CIHM Associate and visit<strong>in</strong>g<br />
tutor at Lancaster University Bus<strong>in</strong>ess<br />
School <strong>for</strong> the past 14 years teach<strong>in</strong>g the<br />
human aspects of project management<br />
on the part time and full time MSc<br />
<strong>in</strong> Project Management (http://www.<br />
lums.lancs.ac.uk/masters/msc-projectmanagement)<br />
and also currently assist<strong>in</strong>g<br />
with the trans<strong>for</strong>mation of an 80 man<br />
project management function of a €1billion turnover car component<br />
manufacturer <strong>in</strong> Europe. Mart<strong>in</strong> started his career <strong>in</strong> nuclear physics<br />
but soon moved <strong>in</strong>to pursu<strong>in</strong>g his <strong>in</strong>terest <strong>in</strong> adult education.<br />
His career spans technology through to project and bus<strong>in</strong>ess<br />
management roles <strong>in</strong> <strong>in</strong>dustry prior to sett<strong>in</strong>g up his own bus<strong>in</strong>ess<br />
as a tra<strong>in</strong>er and facilitator.<br />
11
David Wilk<strong>in</strong>son<br />
(Specialist Faculty<br />
Evaluation):<br />
David has worked <strong>in</strong> higher education<br />
<strong>for</strong> over 10 years, teach<strong>in</strong>g on a range of<br />
programmes of study – at undergraduate<br />
and postgraduate level.<br />
He has been a researcher <strong>for</strong> a number of<br />
years – work<strong>in</strong>g with a number of public<br />
and private sector organisations – and has undertaken a variety of<br />
research projects funded by a variety of sponsors. David began his<br />
research and teach<strong>in</strong>g career whilst work<strong>in</strong>g towards his PhD (<strong>in</strong><br />
1994) at City University, and regularly contributed to undergraduate<br />
and postgraduate teach<strong>in</strong>g programmes – as well as provid<strong>in</strong>g<br />
development support <strong>for</strong> web-based and distance learn<strong>in</strong>g materials.<br />
In 1997 he moved to the University of Cambridge, Institute of<br />
Education and provided research support and adm<strong>in</strong>istration<br />
to a nationally funded project to assess and evaluate the userfriendl<strong>in</strong>ess<br />
of the Special Educational Needs Code of Practice. In<br />
1998 David progressed to a Research Officer post at the National<br />
Foundation <strong>for</strong> Educational Research (NFER), and worked on a wide<br />
range of education-related research projects. From 1999 to present<br />
David has been primarily associated with the University of Leeds,<br />
work<strong>in</strong>g variably as a researcher, programme/materials developer<br />
and lecturer.<br />
He has published material relat<strong>in</strong>g to various aspects of his work<br />
and he is an editorial advisory board member <strong>for</strong> the journal Practice<br />
Development <strong>in</strong> Healthcare.<br />
“[CIHM] provide practical tools that have enabled<br />
me to approach the different aspects of the<br />
projects more confidently.”<br />
12
For further <strong>in</strong><strong>for</strong>mation please contact:<br />
Bethany Lister<br />
e: b.lister@leeds.ac.uk<br />
t: 0113 3435683<br />
<strong>Centre</strong> <strong>for</strong> <strong>Innovation</strong><br />
<strong>in</strong> Health Management<br />
Leeds University Bus<strong>in</strong>ess School<br />
University of Leeds LS2 9JT<br />
Tel: 0113 343 5599; 0113 343 5683<br />
<strong>in</strong>fo@cihm.leeds.ac.uk<br />
www.cihm.leeds.ac.uk<br />
University of Leeds<br />
Leeds, United K<strong>in</strong>gdom<br />
LS2 9JT<br />
Tel. 0113 243 1751<br />
www.leeds.ac.uk