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The PGA – An IT Service Assessment case study
PGA Overview<br />
• Create career and business opportunities for members<br />
• Provide lifelong learning opportunities relevant to the<br />
career aspirations of the member<br />
• Promote the skills and abilities of the members as<br />
professionals in the business of golf<br />
• Communicate with the membership using modern tools<br />
and media<br />
• Providing playing opportunities across the Membership<br />
• Support members in need through the Benevolent Fund<br />
• Engage Members throughout their tenure<br />
• Generate commercial value from the PGA Brand<br />
• One PGA, one brand to ensure consistency of service and<br />
message
Aligning IT to Business Objectives<br />
• Ensure IT is fit for purpose to support future innovation<br />
• Place Telephony into the control of the PGA<br />
• Ensure business continues if the Belfry ypremises becomes<br />
unavailable.<br />
• Look to simplify the infrastructure by using Platform as a<br />
Service in the Cloud.
Mark Howarth<br />
On behalf of..<br />
Bill Price<br />
Systems and Technology Director<br />
Costain<br />
Choosing Costain
A little about Costain<br />
How we deliver IT and systems<br />
Choosing Costain
Costain’s s Origins ...<br />
Founded in 1865 by Richard Costain<br />
Choosing Costain
Costain Past<br />
Mulberry Harbour<br />
(1944)<br />
Choosing Costain
Costain Past<br />
Thames Barrier<br />
(1974–1982)<br />
Choosing Costain
Costain Past<br />
Channel Tunnel (1986–1993)<br />
Choosing Costain
Costain Group 2011<br />
An engineering solutions<br />
provider in:<br />
• Consulting: Front End<br />
Design solutions<br />
• Construction: Delivering<br />
major complex projects<br />
• Care: operations and<br />
maintenance services<br />
Choosing Costain
The Journey<br />
1865<br />
House Builder<br />
2012<br />
Solution Provider<br />
Choosing Costain
Solution Provider<br />
Infrastructure<br />
Natural<br />
Resources<br />
£1Bn<br />
Choosing Costain
2011: Excellent Results<br />
• Increase of 38% in adjusted Group operating<br />
profit to £24.1 million.<br />
• Year-end order book increased to £2.5 billion<br />
• £140 million year-end net cash balance<br />
• Two successful acquisitions completed in 2011,<br />
broadening the range of services provided by<br />
the Group.<br />
• Support services activities now represent 25% of<br />
work secured for 2012.<br />
Choosing Costain
IT to Deliver value<br />
• An evolving company<br />
• More reliance on IT<br />
• Tough market place<br />
Choosing Costain
4 Years ago.<br />
What were the challenges<br />
• 3000 dispersed users<br />
• Transient project based organisation<br />
– Mobilisation<br />
– Connectivity<br />
• Fragmented industry<br />
– Collaboration<br />
• Innovation<br />
Choosing Costain
Choosing Costain
Our Objectives<br />
• Efficient cost effective solutions<br />
• Consume IT services<br />
• Partner expertise<br />
• Innovation and continuous improvement<br />
• Key supply chain partner<br />
Choosing Costain
Overview of how IT is delivered to<br />
support operations<br />
• In-house infrastructure team and back<br />
office system support.<br />
• C&W<br />
– Core systems hosted – Pi Private cloud<br />
– MPLS network<br />
Choosing Costain
Overview of how IT is delivered to<br />
support operations<br />
• <strong>Phoenix</strong><br />
– Outsourced “Service Desk”<br />
– One site resource<br />
– PC build and deployment<br />
– Break fix<br />
– Asset management<br />
– PC lease management<br />
– Mobilisation<br />
– Per seat billing<br />
– Procurement<br />
Choosing Costain
4 Years In<br />
• It’s been a success<br />
– Delivered savings and efficiencies<br />
• Relationship driven<br />
– Lots of corporate change<br />
– Trust<br />
• Service delivery manager<br />
Choosing Costain
4 Years In<br />
• Data driven continuous improvement<br />
• Still need to work smarter<br />
• Asset management still hard work<br />
Choosing Costain
Choosing Costain
Choosing Costain
• Continue to deliver the basics<br />
• Review value proposition<br />
• Digital Construction<br />
Choosing Costain
<strong>Phoenix</strong> Case Study<br />
Stephen Brown
Introduction<br />
• Full Service Law firm<br />
• 137 year history<br />
• 200 Staff<br />
• 2 Sites
Project Orientation<br />
Virtualisation<br />
ti<br />
New Terminals<br />
MS Licencing<br />
Brand<br />
Awareness<br />
Infrastructure<br />
Project<br />
Server<br />
Refresh<br />
Major<br />
Telephony<br />
Upgrade<br />
SAN<br />
Digital<br />
Dictation
Challenges<br />
• Highly complex project<br />
• Full Hardware refresh<br />
• Complete software refresh<br />
• Demanding staff and clients<br />
• Access to our systems anytime, anyplace, anywhere<br />
[any device!!]
Solution & Benefits<br />
• Why <strong>Phoenix</strong><br />
• Standardised Hardware Supplier – HP<br />
• Standardised Software Supplier – Microsoft<br />
• Standardised End User Hardware – Wyse
Firm Benefits<br />
• Up to date platform<br />
• Increased user productivity<br />
• Lower management costs<br />
• Green – low power consumption = £££’s<br />
• Achieved anytime, anyplace, anywhere [any device]
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