Interoffice Memorandum - Bar-kulan

United Nations Support Office for AMISOM (UNSOA)
THIS POSITION IS OPEN TO SOMALI NATIONALS ONLY
THIS IS A NATIONAL POST AND DOES NOT HAVE INTERNATIONAL BENEFITS
United Nations Core Values: Integrity, Professionalism, Respect for
Diversity
DEADLINE FOR
APPLICATIONS:
23 May 2013
DATE OF ISSUANCE: 24 April 2013
FUNCTIONAL TITLE:
SECTIONS UNIT:
LOCATION:
VACANCY ANNOUNCEMENT
NUMBER:
IT Technician
CITS
Mogadishu
UNSOA/CITS/002/2013
DUTIES AND RESPONSIBILITIES
Under the overall supervision of the head of the CITS Service Desk, the incumbent will be
responsible for the following duties:
Assist end-users and technical staff;
Answer calls and emails to the CITS Service Desk in a prompt and professional manner;
Provide first-line troubleshooting support;
Enter, assign and record service requests (SRs) in the CITS Request System (CRS);
Resolve / complete SRs in a efficient manner;
Escalate the SR to L2, L3, UNRSC, 3rd parties and/or CITS management as needed;
Provide on-going updates to end-users during the SR troubleshooting and resolution
process – advising them of the progress, anticipated time to completion and any
deviations from previous communications;
Upload all relevant documentation in the CRS for all Close resolved/completed SRs.
Fulfills authorized requests associated with CITS equipment, services and applications
With authorization, provides network, eMail and Application Access to new staff and
existing end-users;
Maintain, update & test CITS-approved images for all supported computing devices;
Backup and restore user data for migration to a different computing device;
Prepare (images) PCs and laptops for deployment and return to warehouse or Assets;
Prepare & test VDI zero- and thin-clients for deployment;
Install, troubleshoot and support UN-endorsed end-user OS’s and applications, including
Windows and iOS, Lotus Notes, MS Office, Symantec Endpoint and Cisco VPN clients;
Install / register and provide basic troubleshooting support for IP phones (desktop &
mobile) and Blackberry devices;
Escalate SIM, PIN, mobile device and telephone billing issues to Assets, L2 or Back Office
as required;
Coordinate with end-user and VTC technician for scheduling, bridging and other
advanced requirements;
UNSOA -c/o UNON P.O. Box 67578-00200 Nairobi Kenya

United Nations Support Office for AMISOM (UNSOA)
Modify VLANs as required
Assess and repair basic hardware problems (desktops, laptops, HP printers &
multifunction devices);
Escalate to Assets for additional vendor assessment, cost estimates and repair (under
warranty or as authorized).
Perform other duties as assigned
Competencies
Professionalism:
Shows pride in work and in achievements; demonstrates professional competence and mastery of
subject matter; is conscientious and efficient in meeting commitments, observing deadlines and
achieving results; is motivated by professional rather than personal concerns; shows persistence
when faced with difficult problems or challenges; remains calm in stressful situations.
Planning_and_Organizing:
Develops clear goals that are consistent with agreed strategies; identifies priority activities and
assignments; adjusts priorities as required; allocates appropriate amount of time and resources
for completing work; foresees risks and allows for contingencies when planning; monitors and
adjusts plans and actions as necessary; uses time efficiently.
Accountability:
Takes ownership of all responsibilities and honours commitments; delivers outputs for which one
has responsibility within prescribed time, cost and quality standards; operates in compliance with
organizational regulations and rules; supports subordinates, provides oversight and takes
responsibility for delegated assignments; takes personal responsibility for his/her own
shortcomings and those of the work unit, where applicable.
Client_Orientation:
Considers all those to whom services are provided to be “clients” and seeks to see things from
clients’ point of view; establishes and maintains productive partnerships with clients by gaining
their trust and respect; identifies clients’ needs and matches them to appropriate solutions;
monitors ongoing developments inside and outside the clients’ environment to keep informed and
anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline
for delivery of products or services to client.
QUALIFICATIONS
Education:
High School diploma or equivalent. A combination of relevant certification/diploma or other
academic qualifications/training is desirable. Technical certificates or college degrees are an
advantage.
Experience:
At least five (5) years of progressively responsive work experience in the same or related field.
UNSOA -c/o UNON P.O. Box 67578-00200 Nairobi Kenya

United Nations Support Office for AMISOM (UNSOA)
Languages:
English and French are the working languages of the United Nations Secretariat. For the post
advertised, fluency in oral and written English is required. Knowledge of another official United
Nations language and/or the local language is an advantage. The candidate must be able to write
and correct working documents in English language.
Other Skills:
Knowledge of ADS and eMail application is required
Knowledge of Cisco switches and related devices is required
A valid driver’s license for a light motor vehicle, including 4x4 and manual transmission is
required;
Qualified candidates may submit their applications including their P11 form (attached) as well
as a copy of their driving license to the address mentioned below on or before the deadline.
The P.11 is on the http://www.unon.org/content/employment-opportunities. CVs will not
be accepted.
Email: recruitment-unsoa@un.org
Please quote;
Vacancy Notice Number and Functional Title in the Subject of the e-mail.
A copy of P11 to be attached.
APPLICATIONS RECEIVED AFTER (23 May 2013) WILL NOT BE CONSIDERED
The United Nations shall place no restrictions on the eligibility of men and women to participate in
any capacity and under conditions of equality in its principal and subsidiary organs.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE
RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR
TRAINING).
UNSOA -c/o UNON P.O. Box 67578-00200 Nairobi Kenya