ICBC (Asia)'s New Personal Internet Banking, Mobile Banking and ...
ICBC (Asia)'s New Personal Internet Banking, Mobile Banking and ...
ICBC (Asia)'s New Personal Internet Banking, Mobile Banking and ...
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<strong>ICBC</strong> (<strong>Asia</strong>)’s <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong><br />
<strong>and</strong> Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Frequent Asked Questions (FAQs) for Customer Notification Letter dated 12 December 2012<br />
11 January 2013<br />
2. Arrangement for <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong><br />
Q1: Do customers need to apply for new password tokens after launching the new<br />
<strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong> How do I apply Will it be sent by mail<br />
Ans - Exiting customers who are using SMS One-time-password (SMS OTP) <strong>and</strong><br />
second password can still use these two factor authentication tools for<br />
performing high risk transaction. If customer has not applied for SMS OTP<br />
<strong>and</strong> second password or has lost the second password, customer can apply our<br />
new password token at any of our branches after the services launched to<br />
perform high risk transaction.<br />
- Our bank will plan to issue new password token to all existing customers, who<br />
already applied for SMS OTP <strong>and</strong> second password, please refer to our<br />
website for the latest arrangement.<br />
- If new or existing customer wants to perform high risk transaction, customer<br />
should apply for our new password token.<br />
Q2: Is there any charge for the new password token<br />
Ans<br />
It is free of charge.<br />
Q3: What is the meaning of 300 Complimentary Real-Time Quotes<br />
Ans<br />
(Applicable to <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong> <strong>and</strong> Commercial<br />
<strong>Internet</strong> <strong>Banking</strong>; The real-time stock quote (Quote) of <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong><br />
<strong>and</strong> <strong>Mobile</strong> <strong>Banking</strong> is shared.)<br />
Generally, the Quote will be reset as 300 on the day of launching the new services.<br />
Elite Club customers will be reset as 500. Since private banking customers do not<br />
have limit, they will not be affected. For example, if the Quote of general customer<br />
is less than 300 (after use), the Quote will be reset as 300. If customer has<br />
performed securities transaction so that the Quote is over 300, the Quote will also<br />
be reset as 300. If the Quote has been over 300, say 400, the bank will charge on<br />
the additional 100 quotes.<br />
not 300 – 100 = 200).<br />
On the launch date, the quote will be reset as 300 (but<br />
Q4: For point 5 of important note, how do the customers know if they forget the last<br />
Ans<br />
logged in “Joint IB”<br />
The Bank will base on the latest record in our system to make the arrangement. The<br />
last logged in “Joint IB” account will be used as the primary account for the<br />
<strong>New</strong> <strong>Internet</strong> <strong>Banking</strong>.<br />
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