ICBC (Asia)'s New Personal Internet Banking, Mobile Banking and ...
ICBC (Asia)'s New Personal Internet Banking, Mobile Banking and ...
ICBC (Asia)'s New Personal Internet Banking, Mobile Banking and ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>ICBC</strong> (<strong>Asia</strong>)’s <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong><br />
<strong>and</strong> Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Frequent Asked Questions (FAQs) for Customer Notification Letter dated 12 December 2012<br />
11 January 2013<br />
1. Service launch date <strong>and</strong> arrangement<br />
Q1: When will you launch the new <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong> <strong>and</strong><br />
Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Ans Our new <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong> <strong>and</strong> Commercial <strong>Internet</strong><br />
<strong>Banking</strong> Services will be launched soon. The effective day <strong>and</strong> detailed<br />
arrangements will be announced through our website shortly. Please refer to our<br />
website for the latest arrangement. For enquiry, please call our Customer Service<br />
Hotline on (852) 218 95588.<br />
Q2: Will the existing Services be temporarily suspended for launching the new<br />
services<br />
Ans Yes, before launching the new services, our <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong><br />
<strong>Banking</strong>, Commercial <strong>Internet</strong> <strong>Banking</strong> <strong>and</strong> Phone <strong>Banking</strong> Services will be<br />
temporarily suspended. Detailed arrangements <strong>and</strong> affected time will be announced<br />
through our web site as soon as possible. Please refer to our web site for the latest<br />
arrangement. For enquiry, please call our Customer Service Hotline on (852) 218<br />
95588.<br />
1
<strong>ICBC</strong> (<strong>Asia</strong>)’s <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong><br />
<strong>and</strong> Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Frequent Asked Questions (FAQs) for Customer Notification Letter dated 12 December 2012<br />
11 January 2013<br />
2. Arrangement for <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong><br />
Q1: Do customers need to apply for new password tokens after launching the new<br />
<strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong> How do I apply Will it be sent by mail<br />
Ans - Exiting customers who are using SMS One-time-password (SMS OTP) <strong>and</strong><br />
second password can still use these two factor authentication tools for<br />
performing high risk transaction. If customer has not applied for SMS OTP<br />
<strong>and</strong> second password or has lost the second password, customer can apply our<br />
new password token at any of our branches after the services launched to<br />
perform high risk transaction.<br />
- Our bank will plan to issue new password token to all existing customers, who<br />
already applied for SMS OTP <strong>and</strong> second password, please refer to our<br />
website for the latest arrangement.<br />
- If new or existing customer wants to perform high risk transaction, customer<br />
should apply for our new password token.<br />
Q2: Is there any charge for the new password token<br />
Ans<br />
It is free of charge.<br />
Q3: What is the meaning of 300 Complimentary Real-Time Quotes<br />
Ans<br />
(Applicable to <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong> <strong>and</strong> Commercial<br />
<strong>Internet</strong> <strong>Banking</strong>; The real-time stock quote (Quote) of <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong><br />
<strong>and</strong> <strong>Mobile</strong> <strong>Banking</strong> is shared.)<br />
Generally, the Quote will be reset as 300 on the day of launching the new services.<br />
Elite Club customers will be reset as 500. Since private banking customers do not<br />
have limit, they will not be affected. For example, if the Quote of general customer<br />
is less than 300 (after use), the Quote will be reset as 300. If customer has<br />
performed securities transaction so that the Quote is over 300, the Quote will also<br />
be reset as 300. If the Quote has been over 300, say 400, the bank will charge on<br />
the additional 100 quotes.<br />
not 300 – 100 = 200).<br />
On the launch date, the quote will be reset as 300 (but<br />
Q4: For point 5 of important note, how do the customers know if they forget the last<br />
Ans<br />
logged in “Joint IB”<br />
The Bank will base on the latest record in our system to make the arrangement. The<br />
last logged in “Joint IB” account will be used as the primary account for the<br />
<strong>New</strong> <strong>Internet</strong> <strong>Banking</strong>.<br />
2
<strong>ICBC</strong> (<strong>Asia</strong>)’s <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong><br />
<strong>and</strong> Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Frequent Asked Questions (FAQs) for Customer Notification Letter dated 12 December 2012<br />
11 January 2013<br />
2. Arrangement for <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong><br />
Q5: After single authorization joint account added onto the personally owned <strong>Internet</strong><br />
Ans<br />
<strong>Banking</strong>, will it be treated as third party fund transfer or own account fund transfer<br />
to this account<br />
It will be treated as own account fund transfer.<br />
Q6: Will the dual authorization joint account or its phone banking services be affected if<br />
Ans<br />
this account is not supported in new <strong>Internet</strong> <strong>Banking</strong><br />
No, the account <strong>and</strong> phone banking services will not be affected.<br />
Q7: Why online post-dated transaction <strong>and</strong> time deposit renewal are temporarily<br />
Ans<br />
suspended till the new service launched<br />
Sorry, there is mistake in our letter dated 12 December 2012. The correct situation<br />
is: customer can still perform online post-dated transaction till the date before the<br />
service launch. The system will not allow customer to setup after the service launch<br />
date. Besides, the time deposit renewal will not be affected.<br />
Q8: Is there any impact on fund sweeping <strong>and</strong> st<strong>and</strong>ing instruction services before the<br />
Ans<br />
new service launch<br />
No, fund sweeping <strong>and</strong> st<strong>and</strong>ing instruction can still be performed as usual.<br />
3
<strong>ICBC</strong> (<strong>Asia</strong>)’s <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong><br />
<strong>and</strong> Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Frequent Asked Questions (FAQs) for Customer Notification Letter dated 12 December 2012<br />
11 January 2013<br />
3. Arrangement of <strong>New</strong> <strong>Mobile</strong> <strong>Banking</strong> Services (Only applicable to <strong>Personal</strong> <strong>Internet</strong><br />
<strong>Banking</strong> customers)<br />
Q1: Do customers need to apply for new password token after launching the new<br />
<strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong> How do I apply Will it be sent by mail<br />
Ans Since current <strong>and</strong> new <strong>Mobile</strong> <strong>Banking</strong> will not support high risk transaction,<br />
customers need not to apply for password token to perform transaction over our<br />
<strong>Mobile</strong> <strong>Banking</strong> Services.<br />
Q2: How to login in <strong>Mobile</strong> <strong>Banking</strong> Do you support Android Apps<br />
Ans<br />
We support 2 platforms - iPhone Apps <strong>and</strong> <strong>Mobile</strong> Web. For any other mobile<br />
h<strong>and</strong>set, please use its web browser to access the following link.<br />
https://m.icbcasia.com or https://mobilehk.icbc.com.cn<br />
We do not support Android Apps at the moment. Customers can use web browser<br />
of your Android supported h<strong>and</strong>set to log in our new <strong>Mobile</strong> <strong>Banking</strong> via<br />
m.icbcasia.com or mobilehk.icbc.com.cn.<br />
Q3: Do I have any impact if having installed your existing iPhone Apps of <strong>ICBC</strong><br />
Ans<br />
(<strong>Asia</strong>)’s <strong>Mobile</strong> <strong>Banking</strong><br />
Name of existing iPhone App will be changed to “<strong>ICBC</strong> <strong>Mobile</strong> <strong>Banking</strong>”. When<br />
current customers use <strong>ICBC</strong> (<strong>Asia</strong>) <strong>Mobile</strong> <strong>Banking</strong> iPhone App, they will be<br />
reminded to download a new iPhone App “<strong>ICBC</strong> <strong>Mobile</strong> <strong>Banking</strong>” from the App<br />
Store. It can be used conveniently <strong>and</strong> speedily as soon as it is downloaded.<br />
Q4: Which one should I choose as I can see “<strong>ICBC</strong> <strong>Asia</strong> Apps”, “<strong>ICBC</strong> <strong>Mobile</strong><br />
Ans<br />
<strong>Banking</strong>”, “ 中 國 工 商 銀 行 ( 國 際 版 )”, “ 中 國 工 商 銀 行 ( 海 外 版 )” in the Apple<br />
App store<br />
Please download <strong>and</strong> install “<strong>ICBC</strong> <strong>Mobile</strong> <strong>Banking</strong>” to enjoy our <strong>Mobile</strong> <strong>Banking</strong><br />
Services anywhere, anytime. “ 中 國 工 商 銀 行 ( 國 際 版 )” or “ 中 國 工 商 銀 行 ( 海<br />
外 版 )” is other product produced by <strong>ICBC</strong>, <strong>ICBC</strong> (<strong>Asia</strong>) customer is not<br />
recommended to use this Apps.<br />
Q5: What is the meaning of 300 Complimentary Real-Time Quotes<br />
Ans<br />
(Applicable to <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong> <strong>and</strong> Commercial<br />
<strong>Internet</strong> <strong>Banking</strong>; The real-time stock quote (Quote) of <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong><br />
<strong>and</strong> <strong>Mobile</strong> <strong>Banking</strong> is shared.)<br />
Generally, the Quote will be reset as 300 on the day of launching the new services.<br />
4
<strong>ICBC</strong> (<strong>Asia</strong>)’s <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong><br />
<strong>and</strong> Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Frequent Asked Questions (FAQs) for Customer Notification Letter dated 12 December 2012<br />
11 January 2013<br />
3. Arrangement of <strong>New</strong> <strong>Mobile</strong> <strong>Banking</strong> Services (Only applicable to <strong>Personal</strong> <strong>Internet</strong><br />
<strong>Banking</strong> customers)<br />
Elite Club customers will be reset as 500. Since private banking customers do not<br />
have limit, they will not be affected. For example, if the Quote of general customer<br />
is less than 300 (after use), the Quote will be reset as 300. If customer has<br />
performed securities transaction so that the Quote is over 300, the Quote will also<br />
be reset as 300. If the Quote has been over 300, say 400, the bank will charge on<br />
the additional 100 quotes. During the launch date, the quote will be reset as 300<br />
(but not 300 – 100 = 200).<br />
5
<strong>ICBC</strong> (<strong>Asia</strong>)’s <strong>New</strong> <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong><br />
<strong>and</strong> Commercial <strong>Internet</strong> <strong>Banking</strong> Services<br />
Frequent Asked Questions (FAQs) for Customer Notification Letter dated 12 December 2012<br />
11 January 2013<br />
4. Arrangement for <strong>New</strong> Commercial <strong>Internet</strong> <strong>Banking</strong><br />
Q1: Do customers need to apply for new password token after launching the new<br />
<strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong> How do I apply Will it be sent by mail<br />
Ans Please contact your account manager to apply for the password token.<br />
Q2: Is there any charge for the new password token<br />
Ans It is free of charge.<br />
Q3: Can I change to use new password token from <strong>ICBC</strong> (<strong>Asia</strong>)’s U-Shield<br />
Ans Customer can still use the U-Shield. If customer wants to change to use the new<br />
password token, customer can contact the related account manager to apply a new<br />
Commercial <strong>Internet</strong> <strong>Banking</strong> account. Existing Commercial <strong>Internet</strong> <strong>Banking</strong><br />
account will be cancelled accordingly..<br />
Q4: What is the meaning of 300 Complimentary Real-Time Quotes<br />
Ans (Applicable to <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong>, <strong>Mobile</strong> <strong>Banking</strong> <strong>and</strong> Commercial<br />
<strong>Internet</strong> <strong>Banking</strong>; The real-time stock quote (Quote) of <strong>Personal</strong> <strong>Internet</strong> <strong>Banking</strong><br />
<strong>and</strong> <strong>Mobile</strong> <strong>Banking</strong> is shared.)<br />
Generally, the Quote will be reset as 300 on the day of launching the new services.<br />
Elite Club customers will be reset as 500. Since private banking customers do not<br />
have limit, they will not be affected. For example, if the Quote of general customer<br />
is less than 300 (after use), the Quote will be reset as 300. If customer has<br />
performed securities transaction so that the Quote is over 300, the Quote will also<br />
be reset as 300. If the Quote has been over 300, say 400, the bank will charge on<br />
the additional 100 quotes. During the launch date, the quote will be reset as 300<br />
(but not 300 – 100 = 200).<br />
Q5: Can commercial customer select password token or U-Shield to perform high risk<br />
transaction<br />
Ans Yes, but new Commercial <strong>Internet</strong> <strong>Banking</strong> can only support the same<br />
authentication tool.<br />
6
Change language