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Quarterly Newsletter | DECEMBER 2012
Tseleng
In this issue
• Wage Negotiation
Agreement
• Leadership Change
• The Industry’s
commitment
against crime
• Trucking Wellness
Update

Contents
Editorial 03
From the desk of the CEO 04
Wage Negotiation Agreement 06
Leadership Change 07
Feature: How membership of the
NBCRFLI benefits its stakeholders 08
Career Expo 2012 with TETA 09
NBCRFLI Wellness Fund Health Plan
General Practitioner Visits 10
The role of CareWorks and
updated statistics 12
Trucking Wellness update 14
NBCRFLI supports Education &
Community Development Initiative 16
Industry Wellness Days &
Road Shows 2012 18
Communication improves between
DoL and Northern & Western Cape 20
The Industry’s commitment against crime 22
Part V: Exposing the Council’s
purpose and highlighting its benefits 24
Important Updates 28
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Editorial
support of the successful Siyathuthuka Education
and Community Development Initiative and take
a look at how we help facilitate our employee
members’ understanding of the road freight and
logistics industry through regular training.
The Council’s wellness arm continues to help
ensure the health and wellness of the road freight
and logistics industry members. In this issue we
examine the role of CareWorks and provide you
with an update on the Council’s 22 Roadside
Wellness Centres, both of which form an important
part of our Trucking Wellness programme.
Fikile Mchunu
Communications and Marketing
Welcome to the last issue of Tseleng for
the year. It is hard to believe that a whole
year has gone by! Since the previous
issue, much has happened, so we are
pleased to bring you a bumper issue
filled with up-to-date information that we
believe you will find both interesting and
useful.
One of the major milestones reached by the
Council was the settlement agreed upon at the
wage negotiations in mid-October. This multiterm
agreement, which is valid for a period of
three years, is a first in the Council’s history. The
resignation of the Council’s CEO, Joe Letswalo, at
the end of July also marked a sad yet important
milestone in the Council’s history. We are pleased
to report that the transition to the new provisional
leadership has been smooth and the Council is
continuing to function effectively.
Looking back on the last few months, the
Council has achieved some milestones worthy of
celebrating. The Wellness Fund Health Plan, since
its launch in July last year, has been particularly
successful. We do however wish to remind all our
Health Plan members that they are eligible for
four visits to a general practitioner (GP) during
each benefit year. We also celebrate the Council’s
The Council was part of a number of key events
over the past few months through which we were
able to create awareness of the Council’s services
and to highlight our commitment to our members.
These included participation in the 2012 Driver of
the Year Competition and the 2012 Career Expo.
Information sessions were also held between the
Department of Labour (DoL) and our offices in the
Northern and Western Cape offices, resulting in
improved communication between the two bodies.
In the previous edition of Tseleng, we introduced
the Industry’s commitment against crime. In this
issue, we look at how companies in the industry
can prevent EFT fraud.
We consistently communicate news to our industry
members through circulars. In case you missed
any of this news, we end this edition of Tseleng
with these important industry updates.
Please remember that should you wish to
make any comments or provide some feedback
regarding this edition of Tseleng, please do not
hesitate to contact me. Wishing you a blessed
festive season together with your family, and a
prosperous year ahead.
Warm Regards
Fikile Mchunu
Fikile.mchunu@nbcrfi.co.za
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NBCRFLI | Tseleng December 2012

From the desk
of the CEO
Tersia Ströh | Acting National Secretary and CEO
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NBCRFLI | Tseleng December 2012
Since taking over the leadership of
the NBCRFLI following Joe Letswalo’s
resignation, the Council has continued
to function efficiently and provide a
high quality service to its members. In
particular, we are proud to have played
an important facilitation role in the recent
Wage Negotiation Agreement. We are
particularly pleased that it is a multi-term
agreement which extends over a period
of three years, offering stability to the
road freight and logistics industry for a
long time to come.
One of the Council’s key mandates is to deliver
quality services to our stakeholders, namely
industry employers and employees, thereby
creating value and driving prosperity within the
Industry. In this issue of Tseleng, we focus on the
success of the Wellness Fund Health Plan since
its launch in July last year and in particular, on
the recent reduction of premium payments and
the inclusion of extra benefits for our members.
We also take a look at the support role which
the Council plays in facilitating our members’
understanding of the road freight and logistics
industry through regular training.
In an effort to be proactive and efficient as an
organisation by bringing our services to the people
and interacting with them on a personal basis, we
were involved in a number of Wellness Days and
Road Shows this year. We reflect on some of these
successful interventions, including the 2012 Driver
of the Year Competition as well as the information
sessions held between the DoL and our offices in
the Northern and Western Cape offices. We also
encouraged our employer members to involve
themselves in the 2013 Career Expo, in order to
create and promote career opportunities within the
road freight and logistics industry.
We are particularly proud of the work that
Trucking Wellness is doing through the NBCRFLI
Treatment Programme to effectively combat the
spread of HIV/AIDS within the road freight and
logistics industry. In this issue of Tseleng, we
take a look at the role of CareWorks as well as
the 22 Roadside Wellness Centres in contributing
towards the Council’s wellness programme, and
in particular our fight against the spread of HIV/
AIDS.
Not only are we a body which is looking out for the
wellbeing of the road freight and logistics industry,
but we are always open to helping others in need.
When we were approached by the Siyathuthuka

Education and Community Development Initiative,
a body which provides career guidance and
information relating to tertiary education to
underprivileged Grade 12 learners, we gladly
stepped in to help. With the assistance received
from the NBCRFLI, together with other institutions,
in the month of July the Siyathuthuka Education
and Community Development Initiative managed
to successfully provide approximately 1 000
students across 10 schools in KwaZulu-Natal with
career guidance and tertiary tuition information
that they would not ordinarily have had access to.
Fraud and corruption are extremely topical in South
Africa, given the many companies that have been
adversely affected. Following the introduction of
the road freight and logistics industry’s stance
against fraud in the previous issue of Tseleng,
in this issue we take a look at how companies in
the industry can prevent EFT fraud, for example
through strengthening internal procedures.
It is important to keep abreast with important
decisions and changes made within the road freight
and logistics industry. We therefore conclude this
edition of Tseleng with a number of important
updates, including the minimum contribution that
employees can now make towards the Wellness
Fund Health Plan, the application of Clause 19 in
the Sick and Absence Fund and the importance
of producing a medical certificate. We also take a
look at the updated Constitution of the NBCRFLI
and the discontinuation of the Empowerdex
B-BBEE Participation Certificate Programme.
Please also take note of our advice on how to
calculate the payment of monthly returns during
the national strike period.
I trust you will find this a most interesting and
useful edition of Tseleng. And as we move towards
the close of the year, I wish you and your loved
ones a blessed festive season and a wonderful
2013!
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NBCRFLI | Tseleng December 2012

Wage
Negotiation
Agreement
The Parties to the National Bargaining
Council for the Road Freight and Logistics
Industry (NBCRFLI), i.e.
• The Road Freight Employers
Association (RFEA), and
• The South African Transport and Allied
Workers Union (SATAWU), and
• Motor Transport and Allied Workers
Union (MTWU), and
• Transport and Allied Workers Union of
South Africa (TAWU), and
• Professional Transport and Allied
Worker Union (PTAWU)
were most pleased to reach at a wage
negotiations settlement on 12 October
2012.
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NBCRFLI | Tseleng December 2012
Following the signing of the Agreement, Tersia
Ströh, Acting National Secretary and CEO,
congratulated and thanked all the parties involved.
“The Board for the National Bargaining Council of
the Road Freight and Logistics Industry would
like to thank the Honourable Minister of Labour,
Ms Mildred Oliphant, as well as officials from the
Department of Labour, for their intervention at the
negotiating table to facilitate a suitable compromise
for both parties. The CCMA’s facilitated process
was invaluable during the negotiations and the
Council is very appreciative of their assistance,”
said Tersia.
The new multi-term agreement, which extends
over a period of three years, is a first in the
Council’s history. It is a ground-breaking settlement
that offers stability to the road freight and logistics
industry for a long time to come.
A copy of this signed Wage Agreement may be
viewed on Council’s website at www.nbcrfli.org.za.
Should you have any questions, please contact your
local designated agent.

Leadership
Change
Joe Letswalo
Previous National Secretary
and CEO
Tersia Ströh
Acting National Secretary
and CEO
Alick Kapeza
Acting Deputy National
Secretary
After 7 years at the helm of the NBCRFLI,
Mr Joe Letswalo resigned from his role as
CEO.His last day of work was on 31 July
2012.
“It has been a pleasure to work with Joe over
the years as the Council’s CEO. We take this
opportunity to thank Joe for the outstanding work
he has achieved in transforming Council into what
it is today. His leadership will be missed. We wish
Joe all the best for his future endeavours,” says
Dave Behrens, Chairperson of the NBCRFLI.
Upon Joe’s departure, the Council’s governing
body appointed Ms Tersia Ströh as Acting
National Secretary and CEO, effective as of
1 August 2012. She reports to the Chairperson
and Vice-Chairperson of the Council. Mr Alick
Kapeza was appointed as Acting Deputy National
Secretary, also with effect from 1 August 2012.
He reports to Ms Ströh. Both have retained their
responsibilities relating to their Chief Operations
Officer and Chief Financial Officer roles.
“We are indeed fortunate to have individuals of the
calibre of Ms Ströh and Mr Kapeza to take over
the leadership of the Council,” says Mr Behrens.
“The leadership transition has been a smooth one
and the Council is continuing to function effectively
with highly experienced people at the helm of the
new leadership structure.”
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NBCRFLI | Tseleng December 2012

Feature:
How membership
of the NBCRFLI benefits
its stakeholders
The NBCRFLI supports its
members through training
The Council plays a major support
role to its members in facilitating their
understanding of the road freight
and logistics industry through regular
training. In fact, training takes place at
several companies every month.
Once a need has been established for the training
of staff or staff representatives in the Industry,
training is undertaken by agents of the NBCRFLI
upon request or invitation from the company. If the
request is received from the Union or employees,
an arrangement is made with the company for a
suitable time to meet with staff at the company
premises. We also received invitation from Unions
in the industry to educate shop stewards whenever
they have their training.
08
The training centres around the terms and
conditions as set out in the collective agreements.
The primary recipients of the training include
employers such as HR managers, operations
managers and general managers, as well as
employees such as shop stewards, supervisors,
clerks, controllers and drivers.
The Council also provides training at no cost
to all industry employers who utilise our online
returns system, which can be accessed on www.
nbcrfionline.org.za.
NBCRFLI | Tseleng December 2012
The training is welcomed by employers and
employees alike as it gives them a clear picture
on how the Industry functions in terms of the
collective agreements. It is also beneficial for the
Council agents who are providing the training as
it provides them with a better understanding of
problems experienced at the work place as well
as how the machinery actually works.
Should you wish to organise training for yourself
or your company, please contact your local
designated agent.

Career Expo 2012
with TETA
This year, for the first time ever, the
Council partnered with the Transport
Education and Training Authority (TETA)
in the Career Expo 2012 to promote
careers within the Road Freight and
Logistics Industry amongst the Council’s
stakeholders.
“We were tasked with selling the nationally held
Expo to our employer industry members and
encouraging them to participate,” explains Fikile
Mchunu, Communications and Marketing of the
NBCRFLI. “As we all know, our country is faced
with the triple challenge of unemployment and
poverty, particularly in rural communities. Our
ultimate goal was to create and promote career
opportunities to promote skills development in the
road freight and logistics industry as well as assist
in alleviating social inequalities.”
“The Career Expo 2012 was a huge success,”
says Tersia Ströh, Acting National Secretary
and CEO, “as it offered young South Africans
invaluable opportunities to network with a variety
of job recruiters and enabled them find out more
about learnerships and graduate-placement
programmes at local companies. The Expo
will help develop a breed of productive young
people who will become mainstream economic
contributors. In future, we hope to sponsor exhibits
and presentations given at the Career Expo by our
industry members.”
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NBCRFLI | Tseleng December 2012

NBCRFLI Wellness
Fund Health Plan
General Practitioner Visits
As you may be aware – members who
belong to the NBCRFLI Wellness Fund
Health Plan have four visits to a general
practitioner (GP) during each benefit year.
Our statistics show that in general there
is more awareness amongst members
regarding their benefits – and visits to
GPs have almost doubled in the past few
months.
It is also important to remember that GP visits
not used by members during a benefit year are
forfeited – these visits cannot be carried over to
the next year. Members should therefore make
sure that they use all four of their visits.
If you have any enquiries please contact the
Universal Call Centre at 0861 872 333.
10
Despite this positive trend, our statistics show
that on average there are about 2000 members
per month that claim sick-leave benefits from
the Sick Fund but have not used or claimed for
their GP visit via the Health Plan. This means that
members are paying to see a doctor to provide a
Sick Note – instead of using one of their four free
GP visit.
NBCRFLI | Tseleng December 2012
We would appreciate your assistance in reminding
members of their four GP visits and also
encouraging members to see a Network doctor
and to claim the GP visit when they bring you a
copy of their Sick Note. Members are able to claim
back the consultation fee by lodging a claim with
Universal Health.

Driving prosperity. Delivering value.

The role of CareWorks
and updated statistics
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NBCRFLI | Tseleng December 2012
Who is CareWorks
CareWorks is a business dedicated to delivering
sustainable HIV solutions by managing HIV/AIDS
in the workplace and treating HIV-positive people
on behalf of employers and medical insurers.
It has worked successfully together with Trucking
Wellness, the longest standing component of the
Council’s wellness programme, over the past
few years to provide HIV/AIDS counselling, and
where necessary, ARV treatment to HIV-infected
members of the NBCRFLI. Together, CareWorks
and the NBCRFLI strive to combat the spread of
HIV/AIDS effectively:
• By encouraging that those who test HIVnegative
remain negative.
• By keeping those who test HIV-positive healthy
and productive for as long as possible.
• By positively influencing attitudes to
breakdown stigma surrounding the disease.
Treatment is provided through the NBCRFLI
Treatment Programme.
The benefits of CareWorks
CareWorks provides the following benefits to
registered NBCRFLI patients:
• There is no extra cost to you.
• Your HIV status and all your information is kept
strictly confidential.
• All your visits to your doctor and blood tests,
related to the disease, are paid for.
• The cost of your medication for the disease is
paid for.
• We assist you with accessing and delivering
your medication.
• We have a panel of HIV specialists who
will ensure you receive the most effective
treatment.
• Our experienced counsellors will support and
educate you and your family about HIV.
• We refer other related diseases, such as TB
and STIs, for appropriate treatment.
• We monitor and treat you during pregnancy to
reduce the risk of your baby being born HIV
positive.
• We will help you access emergency
preventative ARV treatment in cases of
accidental exposure through rape, accident
or assault – called Post Exposure Prophylaxis
(PEP).

The highlights of CareWorks ARV Programme
• The registration of spouses on the NBCRFLI
Treatment Programme is encouraging and
there appears to be a steady flow of spouses
accessing the benefit.
• Since the benefit became available to
spouses, regular requests regarding benefits
for children have also been received.
Updated statistics (as at July 2012)
• The total number of HIV infected members
who are registered on the NBCRFLI Treatment
Programme is 1 654.
• The total number of active beneficiaries
processed by the NBCRFLI Treatment
Programme now totals 1695.
• 897 members are in Pre-ARV Treatment.
• 426 members are in the enrolment process
awaiting CD4 Counts.
• 798 members are on ARV Treatment.
• Adherence by members on ARVs for more
than one year is 80%.
How do you register with the NBCRFLI
CareWorks HIV Treatment Programme
• Undergo an HIV test at any Wellness Clinic
situated on South African major trucking routes.
See their location on www.nbcrfli.org.za/
trucking_wellness.htm.
• As soon as you know you are HIV positive:
– Register with the NBCRFLI Treatment
Programme.
– Find out the “fighting strength” or “level of
immunity” of your body.
– How Go for a blood test to measure your
CD4 count. Measuring your CD4 count
every 6 months will help you know how
long it will be before you need to start ARV
treatment.
Should you wish to contact a CareWorks
counsellor, call 0800 212 768.
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NBCRFLI | Tseleng December 2012

Trucking Wellness
update
Roadside Wellness Centres
Trucking Wellness focuses on the
provision of basic primary healthcare
services on major routes in South Africa
through a blend of roadside and mobile
clinics. There are currently 22 fixed
Wellness Centres across South Africa.
Find below some recent news regarding
these Wellness Centres:
The Beaufort West unit is operating well and is
still receiving medication from the Department of
Health (DoH). The centre won an award for the
Best Increased in Overall Stats 2010 to 2011*.
The Hanover unit is fully operational. At the
beginning of the year the clinic was given a facelift
when it was painted inside as well as outside.
The Komatipoort centre won an award for Going
the Extra Mile in 2011*.
The Mooi River unit is fully operational and free of
problems. The centre won an award for the Best
Positive Attitude in 2011*.
The Roodekop, Colesburg, East London,
Marian Hill and Zeerust units are fully operational
and not experiencing any problems.
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NBCRFLI | Tseleng December 2012
The Beit Bridge unit is operating well. The centre
won an award for the Best Increased HIV test
2010 to 2011*.
Everything is in order at the Ventersburg unit and
it still receives support from the DoH. The clinic
was fully refurbished a couple of months ago.
The Port Elizabeth unit is fully operational and
receives support from the DoH. The centre was
relocated to the Engen Garage in Swartkops on
30 March 2012. The centre won an award for
Smile of the Year 2011*.
The Tugela unit is doing very well and no
problems are being experienced. It still receives
support from the Provincial Health Deparment of
KwaZulu-Natal.
The Harrismith unit is fully operational and
isn’t experiencing any problems. The centre still
receives support from the Department of Health.
The Kokstad unit is operating well and won an
award for Administration Efficiency in 2011*.
The Mthatha unit is now fully operational and is
showing a steady increase in patients.
The Villiers unit is fully operational and the number
of patients visiting the centre has improved.
The Cape Town unit is fully operational and
without problems. The centre won an award for
the Neatest Clinic in 2011*.
The Warden unit is fully operational and showing
a steady increase in patients. The centre won an
award for the Money Saver of the year in 2011*.
*The award system is a Trucking Wellness
internally-run initiative.

22 National Roadside Wellness
Centres to choose from.
Trucking Wellness Clinics
Beit Bridge
Border Post (N1)
Zeerust (N4)
Komatipoort (N4)
Beaufort West (N1)
Ventersburg (N1)
Colesburg (N1)
Hanover (N1)
Alrode (Gauteng)
Wadeville (Gauteng)
Roodekop (Gauteng)
Villiers (N3)
Warden (N3)
Harrismith (N3)
Tugela Truck Stop (N3)
Mooirivier (N3)
Marianhill (N3)
Kokstad (N2)
Mthatha (N2)
Epping (Cape Town)
Clinic Network Achievement – Since Inception to October 2012
Location Year Launced Awareness Education:
Truck Drivers &
Women at Risk
Patients:
Truck Drivers &
Women at Risk
No. of STI Treatments:
Truck Drivers &
Women at Risk
Beaufort West (N1) 2000 87 711 8 730 6 086
Harrismith (N3) 2001 40 661 18 795 3 913
Beit Bridge Border
Post (N1)
2001 85 250 25 870 9 295
Ventersburg (N1) 2002 32 013 14 485 5 500
Tugela (N3) 2002 44 131 30 291 15 620
Port Elizabeth (N2) 2002 42 303 18 512 5 970
Hanover (N1) 2003 40 581 11 596 2 611
Mooi River (N3) 2004 38 907 10 865 2 579
Komatipoort (N4) 2003 37 883 24 012 8 198
Zeerust (N4) 2005 25 997 7 512 766
East London (N2) 2005 15 894 7 730 853
Kokstad (N2) 2006 14 266 6 112 2 137
Marrianhill (N3) 2008 9 252 5 832 409
Colesburg (N1) 2009 3 900 3 561 431
Mthatha (N2) 2009 9 485 2 877 306
Villiers (N3) 2010 17 345 4 298 669
Gauteng 2010 173 6 901 1 038
Cape Town 2010 1 034 1 621 189
Warden 2011 3 134 2 593 351
Roodekop 2011 1 998 2 703 374
Total 551 918 214 904 67 295
Condom Distribution: 14 572 280 million (estimated)
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NBCRFLI | Tseleng December 2012

NBCRFLI supports
Education & Community
Development Initiative
One of the key challenges faced by
learners in schools in rural and township
areas is the lack of basic information on
the options available to them when they
finish their matric education. Services like
career guidance and information relating
to tertiary education in these schools are
either inadequate or, in most cases, nonexistent.
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NBCRFLI | Tseleng December 2012
Recognising this gap, Siyathuthuka, decided to
implement its first extensive outreach programme
with the aim of imparting basic information on
academic and career options to Grade 12 learners
across 10 schools in KwaZulu-Natal (KZN)
during July 2012. This included the distribution
of university and National Student Financial Aid
Scheme of South Africa (NSFAS) brochures,
career guidance booklets and promotional
material.
The schools visited are located very far apart,
although in the same district. Some of the schools
are located in very remote areas. As a result,
Siyathuthuka faced the major challenge of no

transportation. It then approached the National
Bargaining Council for the Road Freight and
Logistics Industry (NBCRFLI) and through the
previous Chief Executive Officer (CEO) and
National Secretary, Mr Joe Letswalo, was able to
obtain a rental motor vehicle to use on its visits to
the schools.
“We also provided Siyathuthuka with promotional
materials, T-shirts and stationery, some of
which were distributed to the learners,” explains
Fikile Mchunu, Communications & Marketing.
“Knowing that Siyathuthuka did not have any other
sponsorship or funding for the outreach, we also
offered to cover some of the operational costs
incurred in relation to the outreach programme
including fuel, printing, telephone and other
expenses.”
was a resounding success. Approximately 1 000
students were given career guidance and tertiary
tuition information that they would not ordinarily
have had access to. It is hoped that this will
go a long way to assist learners with obtaining
university and college enrolment, enabling them
to become deserving potential future leaders and
breadwinners.
17
With the assistance received from the NBCRFLI,
together with the information and help received
from the Universities of Johannesburg (UJ) and
Witwatersrand (Wits), NSFAS, KZN Department
of Education (DoE) and the school principals
and teachers, Siyathuthuka’s career and tertiary
education guidance and outreach programme
NBCRFLI | Tseleng December 2012

Industry Wellness Days
& Road Shows 2012
OrangeRiver Tankers
“Driver of the Year” competition
In 2011, the Council partnered with
various industry employers on Wellness
Days and Road Shows, with the aim of
bringing a message to our stakeholders
that the Council cares for them and that
we recognise the value that they add
to the industry. The aim thereof was
to create awareness of the Council’s
services, to highlight its involvement
and commitment to our members,
and to build relationships with industry
employees through responding to all
their queries.
Those in attendance at the Road Shows or
Wellness Days typically include employees at
various depots country wide, Trucking Wellness,
the NBCRFLI Health Plan underwriters and
representatives from the NBCRFLI.
18
“We have received very positive feedback from
the Wellness Days and Road Shows we have
held this year,” explains Fikile Mchunu from
Communications & Marketing. “The Council’s
attendance is applauded by the employers
because employees are able to obtain detailed
information on all the services we offer and
especially clarification on the different deductions
and levies.”
NBCRFLI | Tseleng December 2012
The Road Shows/Wellness Days have not only
helped to uplift the profile of the NBCRFLI, but

also furthered the wellbeing of the transport and
logistics industry. Also, through such partnerships,
the Council is able to provide its stakeholders
with needed services and in this way, we become
more proactive and efficient as an organisation by
bringing service to the people.
OrangeRiver Tankers “Driver of the Year”
competition
Every year, OrangeRiver Tankers hosts a “Driver
of the Year” competition in Upington to pay tribute
to their drivers as well as to heighten awareness
of the “Arrive Alive” campaign. With the inception
of spring on 1 September 2012, OrangeRiver
Tankers held their 3rd successful Driver of the
Year competition.
“The safety of our employees and road safety
are priority to OrangeRiver Tankers,” explains
Arno Kock, Financial Director of OrangeRiver
Tankers. “This competition offers the opportunity
for OrangeRiver Tankers’ truck drivers to be made
aware of road safety while creating a platform to
help develop and sharpen their skills”.
The competition provides an excellent opportunity
for the Council to communicate with its employer
and employee members on a personal level about
its services. While the truck drivers were battling
it out in the competition, those waiting to compete
were given the option to undergo a basic health
assessment at the Trucking Wellness Mobile
Wellness Centre. Trucking Wellness, part of the
NBCRFLI’s wellness arm, focuses on providing
basic primary healthcare services to its members
along South Africa’s major trucking routes.
Depending on the results of the tests, drivers
were then given further support, such as filling in
Chronic Medication forms, at the NBCRFLI Health
Care table. The Council’s Mobile Office was also
present at the event which enabled Council staff
members to deal with queries and issues related
to their annual and sick leave as well as holiday
bonus.
“We are proud to be associated with The Driver
of the Year contest as it identifies and honours
some of the best men and women travelling the
roads today,” says Tersia Ströh, Acting National
Secretary and CEO. “They work long hours and
are away from their homes often for long periods
to ensure that the consumers receive their goods
on time – and for that we salute you!”
The Council would like to encourage all employers
in the road freight and logistics industry to make
use of our services. To invite the Council to one
of your events, contact Fikile Mchunu at fikile.
mchunu@nbcrfi.co.za.
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NBCRFLI | Tseleng December 2012

Communication improves
between DoL and
Northern & Western Cape
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NBCRFLI | Tseleng December 2012
Information sessions held with DoL Offices in
Calvinia and Springbok
Walk-in statistics gathered from the first year of
the Clanwilliam office’s existence revealed that
an average of 7 employees visited the office per
month, and only 11 employers were hosted in the
first year. Reasons for low numbers included:
• Vast distances between towns.
• No public transport between towns.
• Only two registered transport companies
within Clanwilliam.
• The concentration of companies
(hot spots) is outside the Clanwilliam,
Vredenburg/Saldanha region and Vredendal/
Lutzville area.
To rectify this, communication between the
Clanwilliam office and the Department of Labour
(DoL) started in August 2011 when NBCRFLI
representatives met with the Regional Manager
of the DoL. Subsequently, both parties agreed
to integrate their services and resources with the
aim of improving the Council`s service to the road
freight and logistics industry in the Western Cape
area.
The relationship was further developed in 2012
when the Clanwilliam office extended relations to
the DoL Offices in Calvinia and Springbok in the
Northern Cape.
“Information sessions were held during which
the Designated Agent for our demarcated area,
Cathrin Ann Samuels, explained the Council’s
scope of application to frontline personnel and
labour inspectors from the DoL,” says Laurenzo
Fortuin, the Clanwilliam Office Administrator. “This
enabled relevant DoL personnel to receive firsthand
information of what to look for and what
questions to ask in order to establish if a case or
enquiry falls under the NBCRFLI scope. This has
resulted in correct referrals from the DoL side and
informed enquiries when they phone our offices.”
Many cases have already been received from DoL
Springbok, and frequent communication with the
Northern and Western Cape DoL and NBCRFLI
offices takes place.
New registrations
During the office’s first six months, an observation
list was created by the designated agent. From
the 28 companies on the list, 13 were registered.
The new updated list stands on 23. A significant
number of these registrations were received
through communication between the Clanwilliam
office and the DoL. Our new 2013 planning
strategy promises a number of new registrations
before the end of the financial year. Our 2013
advantage is that we are now familiar with the
area. We‘ve established a co-operative base with
fellow labour relations stakeholders over the past
18 month period, and will now leverage on this
knowledge in 2013.
Information session held in Vredenburg
It was decided to hold an information day on 17
August 2012 at the DoL offices to reach out to
the “hot spots”. An advertisement was placed in
Vredenburg’s local newspaper a week prior to the
day, inviting all stakeholders within the Industry to
attend if they had related queries and enquiries.
An excellent turn-out was experienced on the

day considering that the session was held during
working hours when most of the employees were
on duty. The enquiries received and services
rendered included:
• Complaints of non-contribution from
Companies.
• Follow-up on cases made.
• Follow-up on applications submitted.
• Provident Fund enquiries.
• Payment of a disability claim.
• General industry related enquiries.
“The day started on a high note when we were
welcomed by the client services supervisor of
the DoL centre in Vredenburg, Mr. Coraizen,”
explains Laurenzo Fortuin, the Clanwilliam Office
Administrator. “Space was made available and
our banners were displayed to provide direction
to the road freight and logistics industry clients.
Later in the day, the Council’s Western Cape
regional Manager, Mr. Harold Booysen, arrived.
He interacted with the clients and lent an ear to
their queries and concerns.”
“The information day was a great success, with
many in attendance acknowledging that their
questions were answered and the visit was worth
their while,” concludes Laurenzo.
21
NBCRFLI | Tseleng December 2012

The Industry’s
commitment
against crime
PART 2: how to prevent eft fraud
Fraud and corruption are extremely
topical in South Africa, given the many
companies that have been adversely
affected. Often blame is placed on the
banks, and yet more often than not,
internal procedures, or lack thereof,
enable corrupt employees to commit this
crime with amazing ease.
In particular, electronic funds transfer (EFT)
fraud has become rife and is one of the greatest
ongoing risks faced in South Africa today. EFT
fraud is basically the illegal transfer of funds from
one bank account to another. Most often it occurs
when a corrupt employee is responsible for loading
payment details on the banking payment system
and, instead of adding the correct information,
they add alternative banking details, resulting in
the money being paid into the incorrect account.
22
With electronic banking, the name of the account
or person is not relevant, as the banking system
focuses on the actual bank account number
and branch details. This means that a corrupt
employee could keep the correct supplier’s name,
ensuring that no one picks up on a different name,
but changes the bank account details and pays
themselves instead.
NBCRFLI | Tseleng December 2012
So what can be done to prevent EFT fraud
Audit changes to bank account details
Companies should mandate internal audits, in
conjunction with their IT department, at least once
a quarter in order to audit any changes made to
the banking system. IT software service providers
should be consulted to ensure that there is a clear
audit trail identifying users who have implemented
those changes.

The amendments must then be verified with the
service provider and bank in question. Banks
are often reluctant to disclose account holder
information; however, wherever bank account
details have been altered, companies should
insist on confirmation that the name of the account
holder on their system matches the bank account
number.
Clean up the vendor database
An additional control measure is a clean-up of the
vendor database. All duplicated vendors should be
removed from the system, as duplicates are often
manipulated for fraudulent purposes. However,
before removing duplicate vendors, stringent
checks should be performed on them to ensure
that there is no link to staff members and that no
previous fraud has taken place.
Perform random reviews of the payment
process
It is critically important for companies to perform
frequent and random reviews of EFT payments.
Often additional payments are slipped into the
payment process without any paperwork, or
questionable false invoices or previously paid
invoices are used to create the appearance of
legitimacy.
Ensure duplicate information is automatically
detected
Make sure that your system has built-in controls
to block a duplicated payment of a previously
paid invoice or a payment of identical amounts. If
the control is not inherently built into the system,
consult your software service provider. To ensure
complete peace of mind, a comprehensive EFT
fraud risk review should be performed by EFT
fraud experts.
Be aware of password abuse
Password abuse is alarmingly common among
finance officials in finance teams.
process is then initiated. A useful safety control
to be considered here is to have a secondary
authorisation required before any payment can be
released.
According to the Council’s forensic investigations,
it has been found in the majority of cases under
examination that staff in the finance team shared
their passwords with fellow team members. This
means that any one of the two or three employees
empowered to process transactions is able to
transact while the other colleague is out of office.
This is a disturbing trend which renders the antifraud
control null and void as there is no control
over how many people are able to access funds.
Classify the sharing of passwords a
dismissible offence
It is highly naive for finance officials to allow
password sharing simply because the individuals
in that section trust each other or do not want to
incur the wrath of disgruntled service providers
as a result of delayed payments. The sharing of
passwords is a critical control breakdown and
encourages fraudsters to commit EFT fraud.
Once an individual knows the user logon code
and passwords of his or her colleague, they are
able to log on to the system as a party other than
themselves and transact. When they are logged
on, they can surreptitiously amend supplier bank
details and substitute these with their own account
details or those of their colleagues. Once the
amendments are made, they are able to process
payments which appear legitimate and divert any
number of Rands to destinations of their choice.
The unauthorised sharing of passwords should
therefore be a dismissible offence. Employees
should be educated on the seriousness of
password abuse and should confirm, by way
of signature, that they understand the risks
involved. In addition, passwords that have been
compromised should immediately be changed.
23
Access to payment systems is typically restricted
to staff in the finance department. EFT payment
clerks are usually authorised to capture payments
to suppliers who are registered as vendors on the
company’s system. Another official, typically an
accountant in the finance section, will then have
the power to authorise the captured payments
done by the clerk. Once the release takes place,
the transaction is automatically uploaded into
the banking institution system and the payment
The authorisation by a head of department or
chief financial officer should be a prerequisite
for the amendment of any supplier bank account
information on the system, and software service
providers should be consulted to ensure that a
built-in, early-warning system for bank account
changes is implemented.
NBCRFLI | Tseleng December 2012

Part V:
Exposing the Council’s
purpose and highlighting
its benefits
Wellness Fund Health Plan
Since its inception in July last year, the NBCRFLI Wellness Fund Health Plan has played
a key role in making primary healthcare more accessible to eligible NBCRFLI members
who are contributing to the Fund.
The Health Plan commenced on 1 July 2011, providing basic primary healthcare benefits of three GP visits
per annum, R500 acute medicines, chronic medication for seven chronic conditions, basic dentistry and
limited optometry, radiology and pathology, as well as R2 000 per day hospital cash-back and emergency
medical services to members and their registered spouses. The premium was R200 per member per
month.
“We further improved the Fund offering from 1 July 2012 when we reduced the premium to R150 per
member per month and increased the GP visits from three to four visits per annum,” says Ngoako Bopape,
Chief Benefits Officer.
Members are making greater use of their Health Plan Benefits
Over the past few months, the Council has experienced a pleasing response by its members to the
Wellness Fund Health Plan. The statistics received from Universal Healthcare reflect that usage has
almost doubled and that members are actively registering their spouses while also making greater use of
the Universal Call Centre.
As can be seen from the table below there is a definite upward trend in the use of the Health Plan benefits
when comparing the April and August 2012 figures.
24
1 July 2011 to 30 April 2012
10 months
1 July 2011 to 31 August 2012
14 months
NBCRFLI | Tseleng December 2012
Total Claims Paid R 19 438 186 R 30 874 102
Average claims per month R 1 943 818 R 2 858 979
Total Number of GP visits 47 524 80 361
Average GP visits per month 4 752 8 209

Calls to the Universal Call Centre have also
increased substantially. In April 2012 a total of 8
190 calls were received while 11 820 calls were
received in August 2012.
“We are constantly striving to provide the best
primary health care services to our members at
affordable prices, and believe that the Fund will go
a long way to improving the health and wellness of
the road freight and logistics industry,” concludes
Ngoako.
• Mr. K Makucha from Globeflight Worldwide
Express in Cape Town
• Mr. K Sibanda from Spear Truck and Crane
Hire from Epping Industrial also in Cape Town
• Mr. A Magumise from Unitrans in Edenvale,
Johannesburg; and
• Mr. N Muridzi from Sulawest from Kwa-Zulu
Natal
A hearty congratulations to our winners. Do enjoy
your shopping!
New Communication Strategy
Five months ago, the Council launched the
Wellness Fund Health Plan communication
strategy which has played an instrumental role
in raising the levels of awareness regarding the
Health Plan amongst employers and employees.
Most employers have received the set of seven
posters and have placed them in operational
areas where they are highly visible. A big thank
you to employers who have gone the extra mile
in ensuring that members are kept fully informed
about the Health Plan, as well as to the 43
employers who are participating in the NBCRFLI
Wellness Fund Health Plan Excellence Awards.
Shervon Govender from Sulawest presenting
the voucher to winner Nicholas Muridzi, a driver.
25
Winners of ‘Register your Spouse’ Competition
In September 2012 we ran a “Register your
Spouse” competition. Thank you and well done
to all the members who registered their spouses
during this time.
Four lucky winners were randomly selected
from among the more than 5 000 members who
registered their spouses since 2011. The four
lucky winners who have each won a R1 000 Pick
n Pay gift voucher are:
Sandra Janse van Rensburg from Spear Truck
& Crane Hire presenting the voucher to winner
Kelvin Sibanda, a driver.
NBCRFLI | Tseleng December 2012

Excellence Awards
In order to foster and grow relationships and to encourage employers to assist with the communication of
Health Plan an Excellence Awards programme has been introduced.
Employers wanting to participate in the Excellence Awards are asked to sign the Employer Pledge form.
In return for signing the form each employer will receive “Awards” sponsored by African Unity.
The objectives of the Awards are:
• To brand and promote the Wellness Fund Health Plan.
• To foster good relationships with the various employers.
• To assist employers in rewarding staff members who excel at their jobs and who encourage a healthy
work environment.
The Awards consist of:
• A small wooden trophy branded with the name of the employer and of African Unity. Wellbi is printed
as a dome sticker on the trophy. These trophies will not contain the name of the winning employee so
that they can be re-used as floating trophies by the employer.
• Each employee that wins one of the five awards will receive a certificate of excellence on which the
name of the employee will be printed. The African Unity logo and employer logo will also be included
on the certificate.
• Two R500 gift vouchers per employer will be given to the two overall winners.
These awards will be given at the discretion of each employer. The trophies, certificates and gift vouchers
will be couriered to the employers who are participating in early November 2012.
26
NBCRFLI | Tseleng December 2012
As at 5 October the following Employers are participating in the Awards:
Transman
Benadie Hauling
Reef Tankers
Zultrans
Timber Logistic Services
Unitrans
Vital Distribution Solution
Euro Blitz
Hulls Express Freight/DBC Logistic
Dinotshi Transport
DNK Hauliers cc
Safika Oosthuizen
Lieben Logistics Timber 24
S&S Cartage North West
Fidelity Security
TFD Network Africa
RAM
XINERGISTIX Management Services Hestony
Zingaro+ Trade 85
Capital Outsourcing
Connected Carriers
Staffing Logistics
EWC Express SA
WM Tankers
Careful Carriers
Supaswift
Dawn Wing
Spartan Trucks
DHL Supply Chain
RTT
Protea Coin Group
EnvironWaste
Lovemore Bros Transport
Spear Truck and Crane (Truckport)
Tornado Transport
Freightmore
Vicinage Transport
Globeflight
Johan Fourie Racing Transport
Lucern Transport
Kings Express Freight
La Grange Vervoer

Make sure you receive these posters
The following posters have been sent out during the last few months:
• Introduction and the story of Wellbi
• GP visits
• Eligible spouse
• Membership summary
• ER24 poster and accidental injury
• Hospital cash-back
• Medication (Acute and Chronic)
The posters are available in English/Setswana; English/Zulu and English/Xhosa. Please contact the
communication team at nbcrfli@africanunity.co.za if you have not as yet received posters or if you
require extra copies of any of the above posters.
Health Plan Induction DVD
The Health Plan Induction DVD was distributed to all employers at the end of October 2012. The Induction
DVD explains the benefits of the Health Plan and is available in English, Setswana, Xhosa and Zulu. The
video is a useful tool for new members joining the Health Plan and will also come in handy for current
members who may not be sure of their benefits and the use of their Health Plan.
Should you require extra copies of the posters or DVD you are most welcome to contact the Communication
Team at nbcrfli@africanunity.co.za and they will make the necessary arrangements to get the material
to you as soon as possible.
Points to Remember
• Members have six months to claim the Hospital Cashback benefit. If the member, the eligible spouse
or any of the member’s eligible children are hospitalised for more than one day they can claim R250
for each day spent in hospital. R500 a day is paid if they are in the Intensive Care Unit (ICU).
• Children are included in the Hospital Cash-back benefit. An eligible child is defined as a child of a
principal member including a legally adopted child or stepchild who has not yet reached the age of
21. This age may be extended to 25 in respect of an unmarried child who is a full time student. There
is no age restriction for children who are either mentally or physically unable to care for themselves.
This is providing that the children are totally dependent on the Principal Member for support and
maintenance.
• The Chronic Medication benefit has no financial limit. Please make sure members with chronic
conditions register for Chronic Medication. The following chronic conditions are included:
– High blood pressure
– Asthma
– Epilepsy
– Diabetes
– Hyperlipidaemia (high cholesterol)
27
• Please remember that the repatriation of mortal remains is part of the ER24 benefits. Repatriation
is done no matter what the cause of death is (accidental, natural or un-natural causes are included)
within the borders of South Africa.
NBCRFLI | Tseleng December 2012

Important
Updates
Wellness Fund Contributions
The Council has resolved that the Wellness Fund
Health Plan (basic medical insurance) will only
cover employees whose monthly contributions
towards the Wellness Fund (together with the
employers’ portion) is at least R50-00.
Employees contributing less than R50-00 per
month will still be covered by the provisions of item
3 of the Wellness Fund which means that they will
still have access to:
• HIV education and behavioural change
interventions.
• Confidential voluntary counselling and testing.
• Treatment and support.
Sick and Absence Fund
It is important that Council members are clear
regarding the application of Clause 19 in the Main
Collective Agreement regarding the provision of
the Sick and Absence Fund.
28
Clause 19 provides inter-alia for the following:
1. Contributions payable to Council.
2. The meaning of “sick leave cycle”.
3. Sick leave claims and shortfalls.
4. Sick leave bonus.
NBCRFLI | Tseleng December 2012
According to Clause 19:
1. Contributions are payable to Council on a
monthly basis, irrespective of the number of
days that an employee has worked during a
specific month.
2. During a sick leave cycle every employee will
be entitled to be paid sick leave equal to 36
working days.
3. Employers must apply to Council for sick leave
payments. Council will pay employees the

amounts equal to the contributions received.
Employers will be obliged to pay the difference,
if any.
4. Top-up payments may be set off against future
contributions in respect of those employees
concerned until the top-up is fully repaid.
5. Applications must be lodged on Council’s online
system.
The Clause stipulates the following about Sick
Leave Bonus Payments:
1. Bonus payments will only be made on
completion of the 3 year sick leave cycle after
employment commencement. An employee’s
commencement date will thus determine the
year during which he/she may expect a bonus
payment.
2. Council shall pay a sick leave bonus based on
contributions received during the preceding
3 years less sick leave days paid to that
employee.
3. An employee who has utilised all his sick leave
benefits will not qualify for any sick leave bonus
payments at the end of the sick leave cycle.
Medical Certificates
It is important to note that, according to subclause
19 (8) of the Main Collective Agreement,
the NBCRFLI is not required to pay an employee
occasional sick leave if the employee fails to
produce a medical certificate. The certificate must
state that the employee was unable to work for the
duration of that period of absence on account of
sickness or injury.
Sub-clause 19 (9) provides that a medical
certificate must be issued and signed by a
medical practitioner, or any person who is certified
to diagnose and treat patients, who is registered
with a professional Council established by an
Act of Parliament. In this regard, the onus is on
employers and their employees to ensure that
medical practitioners, or any other persons, are
registered as provided for in this sub-clause.
The medical certificate should meet the following
minimum requirements for it to be processed:
1. The name and address of the medical
practitioner must be clear and legible.
2. The certificate must be signed by the said
medical practitioner.
3. The practice number must be reflected on the
certificate.
4. The period of illness/injury must be indicated.
5. Certificates issued by hospitals must bear the
said hospital’s official stamp.
Monthly Returns – Online Submission
Sub-clause 53 (6) of the Main Collective Agreement
provides that from the date of promulgation, all
employers in the industry must submit monthly
returns on Council’s on-line system.
You are reminded that as of 01 July 2012, the
Council no longer accepts txt files or manual
returns. In order to benefit from the Council’s new
online system, it is imperative that you register
online first. This can be done by going to www.
nbcrfionline.org.za. Upon registration, you will
be issued with a username and a password. For
support and information, email onlinereturns@
nbcrfi.co.za.
Should you have any questions regarding any
of the above updates, please contact your local
designated agent.
29
NBCRFLI | Tseleng December 2012

30
Updated Constitution of the NBCRFLI
The transport unions – SATAWU, MTWU, TAWU
and PTAWU – together with the Road Freight
Employers Association (RFEA) have made
updates to the Constitution of the NBCRFLI. The
amendments of the 4 August 2011 have also
been incorporated into the Constitution. Go to
www.nbcrfli.org.za to read the updated
Constitution.
NBCRFLI Empowerdex B-BBEE Participation
Certificate Programme
The Empowerdex B-BBEE Participation Certificate
Programme, which began in December 2009, has
been discontinued.
Employers were awarded certification on two
grounds:
• Keeping up-to-date with contributions to the
Wellness Fund.
• Wellness Programme Participation – that is,
sending employees for Voluntary Counselling
and Testing or allowing them time to go for the
testing.
As a substitute for the BBBEE Certificate
Programme, the Council is now issuing letters that
indicate employer contribution to the Wellness
Fund, stipulating the period of contribution and the
total amount contributed for the specific period.
Payment of Monthly Returns during the
National Strike Period
Employers in the Industry are advised to calculate
contributions payable to the Council during the
strike period as follows:
(a) Expenses of the Council and Agency Shop Fee
Contributions:
Must be paid on a pro-rata basis. If an
employee works one or more days during
a specific week, a week’s contributions are
payable and if an employee has not worked at
all during a specific week, no contributions are
payable by the employer and the employee.
(b) Provident Fund:
Must be paid on a pro-rata basis subject to the
16 hour weekly restriction. If an employee has
worked for 16 hours or less during a specific
week or has not worked at all, no contributions
are payable by the employer and the employee.
(c) Leave Pay, Sick and Absence Fund and
Holiday Pay Bonus:
Full monthly contributions must be paid to the
Council. Employers may use the provisions of
clause 24 (3) in the Main Collective Agreement
to claim back days not worked by employees
on a pro-rata basis.
Please contact your local designated agent if you
have any questions.
NBCRFLI | Tseleng December 2012
Requests for said letters should be directed to
Sonja Hewitt on sonja.hewitt@nbcrfi.co.za or
alternatively to Fikile Mchunu on fikile.mchunu@
nbcrfi.co.za.

NBCRFLI
SERVICES
The National Bargaining Council
for the Road Freight and Logistics
Industry (NBCRFLI) provides an
effective service to road freight
and logistics industry stakeholders,
thereby contributing to the
maintenance of labour peace.
We achieve this through our
various service offerings which
are accessible via our 18 offices
countrywide to all our employer
and employee members.
Funds Administration
Effectively and efficiently processes all annual leave, sick leave and 13th cheque funds.
Disputes Management
Assists in the resolution of a dispute, over which the Council has jurisdiction.
Enforcement
The NBCRFLI administers the Industry’s Collective Agreements. In addition designated
agents ensure compliance and enforcement of the Collective Agreements
within the road freight and logistics industry through conducting proactive and
on-going educational inspections, investigating complaints or by any other means that
the Council may adopt.
Road Freight & Logistics Industry Provident Fund (RFLIPF)
Provides our members and their dependants with Retirement, Death, Funeral, and
Disability Benefits. The Council offices provide a client liaison service, while the
provident fund administrators pay out benefits to its members.
Trucking Wellness
Provides road freight and logistics industry employees – who fall within the Council’s
registered scope – with HIV counselling and testing, HIV/AIDS treatment, education
and training via our Roadside Wellness Clinics and Mobile Wellness Centres.
Wellness Fund Health Plan
Entitles Eligible Principal Members, together with one eligible spouse (or common law
wife), to Primary Healthcare Benefits, 24-hour emergency assistance through ER24,
Accidental Injury Treatment and a family benefit Hospital Cash Back Plan.
Contact us for further information about our service offerings, visit our website
www.nbcrfli.org.za or contact one of our regional offices.
Vision IMC 082 302 0315
Registered Office 31 De Korte Street, Braamfontein, Johannesburg, 2017
Private Bag X69, Braamfontein, 2017 Tel 011 703 7000 Fax 011 403 1555/1726 Website www.nbcrfli.org.za