e-QAS Training Courses and Services Guide

Boston 01205 311526
Lincoln 01522 575628
Peterborough 01733 312485
www.e-qas.co.uk
Courses
and
Services
Guide

Contents
Learning with e-QAS
Advice & Guidance
learndirect courses & qualifications
IT
English
Maths
Office Skills
Retail
Customer Service
Traineeships
Pitman Training courses
UK online
Success stories
Our promise
Contact and find us
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Learning with
With e-QAS Training, rest assured that your
learning is in safe hands. With over 25
years of training experience, we’re
committed to helping people gain skills
and qualifications to achieve their
employment and career ambitions.
At e-QAS we know that life can get busy
and sometimes things get in the way. That’s
why the courses and services we offer are
flexible to you and your needs.
Each course we offer takes place in one of
our centres, where you undertake learning
at your own pace and are led through the
whole journey by one of our friendly,
dedicated tutors.
Learning through a centre is flexible, with
convenient session times for you to choose
from, including evening availibility. How
long a course takes to complete is
dependent on your needs and
circumstances, and will be individual to
each learner.
Before you enrol with us, we’ll have a chat
with you to find out what it is you need, and
check the level and type of qualification
you should be working towards. We’ll also
take into account any qualifications and
skills you already have, so we can tailor the
right programme of learning for you. This
means you only do the courses you need
to, and don’t waste time covering things you
already know.
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Careers help, advice & guidance
Whether you’re struggling to find work, fancy a
new challenge or need some general career
advice, our advisors are here to help you. All
our advisors are fully trained and qualified so
they can give you the best possible options
and advice.
All our advice and guidance is accredited by
the ‘Matrix standard’ and provided through the
National Careers Service so you can be
confident that you’re receiving the best
possible service from us.
Our personalised one-to-one appointments
can help with:
• Career management
• Progression advice
• CVs
• Cover letters
• Interview skills
• Creating an e-mail address
• Online job searching
• Universal Job Match (UJM) accounts
• Confidence building
• Communication skills
• Funded training
• And much more...
To make an appointment with
one of our National Careers
Service advisors, contact your
local centre on the phone
numbers provided on the
‘Contact us’ page (pg. 16)
All appointments are FREE, so book yourself in
today to access some fresh advice and ideas.
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courses
Why learndirect
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1
We can help you learn whatever your stage of life.
Whether you’re unemployed and looking for a job,
or in work and looking to progress, we have
courses and qualifications right for you.
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We help you get the qualifications employers are
looking for- in maths, English and IT, as well as in
a number of industries.
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You can start at any time of year- we don’t have
term times. When you learn is flexible so it can fit
around your life. We’ll discuss what works for you
before you start.
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What you learn will be based on your needs so
you focus on what matters for you and don’t
waste time on things you already know. We’ll chat
about this before you start.
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You can choose where you learn- in a centre, at
work or online at home.
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You’ll get help and support when you need it.
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We understand your goals- so we’ll agree a
target end date with you as well as having
regular reviews to chat about how you’re getting
on, keeping you on track to achieve what
you want.
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We can help you work out how to pay for your
learning. Thanks to government funding your
course may be FREE.
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We get results- 93 percent of our learners say
learning with learndirect has given them the
skills to help them in their working life.
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We please our customers- 94 percent of
learners are satisfied with the services we
provide.

IT skills
Do you need an IT qualification to help
you get a job or get ahead at work
Whether you’re a total beginner or just
need to gain a greater range of IT , we’ve
got a course and qualification for you.
Our functional skills IT courses are offered
from entry level, for the total beginner,
through to level 2, for those people who
wish to gain a qualification which proves
to employers they have the IT skills
they’re looking for.
Depending on the level you start at, our IT
courses will cover a range of skills,
including:
• Computer basics
• Using computers to make day-to-day
tasks easier
• Using the Internet and e-mail
• Word processing and Spreadsheets
• Computer and Internet security
• Improving IT productivity
• Databases
Our entry level course usually takes place
as a workshop over a week long period,
with a dedicated tutor guiding you and
offering support. The level 1 & 2
qualifications take place in the centre with
your learning flexible to your needs and
circumstances.
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English skills
Do you need an English qualification to
improve your CV or get a job Would you
like to boost your confidence in
punctuation, spelling or reading
If so, we can help. We understand that
English skills are part of our everyday
lives. If you need help writing your CV,
completing a job application form or
understanding what a leaflet is telling you,
then gaining our nationally recognised
English qualifications from City & Guilds
will help you apply your English skills in a
practical way.
Our courses are offered from entry level
through to level 2, and you’ll be entered at
the level decided by your current ability
and learning needs. Through the courses
you’ll cover subjects such as:
• Reading
• Writing
• Grammar and punctuation
• Spelling
• Vocabulary
• Speaking and listening
Learning takes place online at one of our
centres, with face-to-face support from
one of our friendly subject tutors.
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Maths skills
Need a maths qualification to give your
CV boost and help get a job Want to
improve your everyday maths skills Then
we can help.
We know how important maths skills are
in everyday life- at work, at the shops and
even at home.
Our maths qualifications will help you gain
the essential skills you need to solve
number problems easily at work and at
home, and you’ll get a city & Guilds
accredited qualification too.
In our courses you’ll cover subjects like:
• Subtraction, addition, multiplication and
division
• Fractions and decimals
• Shapes and space
• Percentages
• Measurements
• Handling data
• Money
We offer courses from entry level to level
2, depending on what you need. Learning
takes place online at one of our centres,
with face-to-face support from one of our
friendly subject tutors.
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Office skills
Do you want to understand how a business
really works, and develop the skills to use in a
huge range of industries
Then gaining a qualification in business
administration can help you. The ‘Introduction
to Business Administration’ course will give the
skills and knowledge you need to work in an
office based role, giving you that all important
advantage over competition when going for
jobs.
Not only will you learn new and relevant skills,
but upon completion you’ll also gain a City &
Guilds accredited Level 1 Certificate in
Business and Administration.
Topics that are covered on the course include:
• Working in a business environment
• Different communication methods in the
business environment
• Managing and improving your performance
• Using office equipment, filing systems and
e-mail
• Working with others, greeting and welcoming
visitors, and making and receiving phone
calls
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To learn more about the course, and how
learning takes place, please contact your local
centre on the details provided on page16.

Retail skills
A qualification in retail opens doors to a variety
of working environments to indulge your
interests- whether you love fashion or music,
DIY or food, there’s a retail job perfect for you.
Our ‘Introduction to Retail’ course will give you
the skills and knowledge you need to work in
the retail sector, giving you the all important
advantage over competition when applying for
jobs.
You’ll gain valuable technical knowledge of the
retail environment and upon completion you’ll
also gain a City & Guilds accredited unit award
Level 1 qualification in ‘Understanding
Customer Service in the Retail Sector’.
During the course, you’ll cover topics such as:
• Customer service
• Looking after customers in a retail
environment
• Creating a positive retail impression
• Meeting the needs of individual customers
• Undertanding the importance of communication
in the delivery of customer service.
For more information about this course, and
how learning takes place, please contact your
local centre on the details provided on the
‘Contact us’ page (pg. 16).
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Customer service skills
Our customer service course and qualification
can develop the skills you need to provide
excellent customer service, and can be applied
to hundreds of job roles across different
industries.
A qualification in customer service can help you
to:
• Make the right impression with customers
• Get a better understanding of what customers
really want
• Build confidence and a sense of achievement
• Gain an important advantage when applying
for jobs
Upon completion of the course you’ll gain a City
& Guilds accredited Level 1 award in Customer
Service, and developed skills in the following
areas:
• Customer service essentials
• Communicating with customers
• Problem solving
• Relationship building
• Using information
• Continuing professional improvement
To find out more details about the course and
how learning takes place, please contact your
local centre on the details provided on the
‘Contact us’ page (pg. 16).
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Traineeships from learndirect give 19-23 year olds the opportunity
to develop the skills and workplace experience that employers want,
and put them in a better position to compete for an apprenticeship
or job.
Finding a job can be tough, especially if you
don’t have much work experience. Often
employers want people with previous work
history, but how do you get this experience
in the first place
There’s no need to worry, learndirect can
help you take that first step and kick start
your career with a traineeship.
Real life work experience and the
training you need
You’ll have the chance to develop the skills
that will prepare you for the workplace,
including CV writing, interview techniques,
time management, problem solving at work
and much more.
You’ll be able to build your confidence with
practical work experience. You’ll complete a
placement with a local company to really
help you gain the skills that employers are
looking for and the confidence that you can
use in future employment.
Not sure what type of work you’d like to
do
Don’t worry, you can try out different work
environments to help you decide what
you’re most interested in.
Supporting you
We’ll support you every step of the
way. A mentor will give you one to one
support, be there to answer any
questions or concerns you have and
make sure you’re getting the most
from your learning and work
experience
Do I have to pay anything
Your Traineeship could be funded by
the government. We’ll discuss this with
you before you start
To find out more details, or if you are
eligible, please contact us on the
details provided on page 16.
Work
placement
Traineeship
English
& maths
Work
preparation training 11

Get the
Pitman
Advantage
Nowhere in the world offers anything like Pitman Training - because our
students receive a unique combination of benefits.
Whether you’re interested in secretarial, Microsoft Office, keyboard skills, bookkeeping
and accounts, IT or any of our other courses, our training is designed to help
both boost your confidence and enhance your skills.
• Your CV will stand out from the crowd
Sir Isaac Pitman invented shorthand in 1837 and since then we’ve enjoyed an
unrivalled reputation; highly respected by employers. When you’ve trained the
Pitman Training way, you’re already a cut above the rest.
• You can train anytime, full-time or part-time
We don’t have rigid course timetables with fixed terms, like many others, which
means training can fit around your work and home lives.
• Help and support along the way
Experienced advisors and tutors are always on hand to help. Our exceptional levels
of support and guidance mean whenever you need advice or encouragement we’ll
be right by your side.
Whether you want to improve your career prospects with one of our highly respected
diplomas, gain that promotion, get back to work or simply stand out from the crowd,
Pitman Training can help you like nobody else can.
The best way to get things started
Just give us a call on 01522 514863 for a chat with one of our friendly experts.
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For further info and courses that are offered visit: www.pitman-training.com/lincoln

Computers and the Internet can open up whole new worlds!
Do more online
There are so many things you can do on
the Internet. It could make everyday tasks
a lot easier, save you time and money, and
allow you to do more of the things you like
doing best!
It can help you get in touch with people
wherever they are in the world at the click
of a button, and you can find information
on whatever you’re interested in, from
fishing to football.
Millions of people use the Internet every
day as it helps make their life easier - and
you could join them!
Find the help and support you need
Whether you’ve never touched a computer
before and want to get started with the
basics, or can do a little but want to know
more, we’re here to help you.
Our friendly tutors are on hand whatever
you want to learn about- from using a
mouse for the first time to finding jobs
online or keeping in touch with friends and
family. We’ll give you a helping hand so
you’re confident doing whatever you want
to do online.
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Success stories
Don’t just take our word for it, hear what our learners
have to say about their time with e-QAS
Judith, 48
“I was suffering from low confidence and thought my dyslexia would
stop me from learning. The tutors took all this on board, helping me
learn at my own pace and giving my confidence a much needed boost.”
Due to health reasons Judith could no longer do the physical work that
she had done for most of her life. She had low self-esteem, held no
formal qualifications and little knowlege or experience of computers.
e-QAS was able to help by enroling Judith on fully-funded courses in IT
and Maths, and putting her through our employability workshop. Since
completing the employability programme, Judith has gone on to secure
a job with Gala Bingo while still completing her learning.
Paige, 22 and Brooke, 20
“The staff at e-QAS gave us the confidence to apply for jobs and
promote ourselves in an interview, opening up a future of possibilities.”
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Paige and Brooke (sisters) came to e-QAS eager to gain employment
and take on any suggestions we had to offer. We were able to help by
creating updated CVs that showed off the skills they had to offer.
They were also helped through one of our employability workshops,
which taught them to write cover letters, and provide practical advice
in gaining employment. Both sisters have since gone on to gain work at
‘The Range’ store in Boston, Brooke as a Sales Assistant and Paige as
a Cash Office Assistant.

Our promise to you
Whatever you want to achieve with e-QAS, we want to
make sure you enjoy it and receive the best possible
service from us.
We will:
• listen carefully to you and help you find the right learning, qualification or support to
achieve your goals
• ensure you know what to expect, who will support you and how they can help
• be flexible in how we support you and make it easy for you to get in touch with us
• understand your needs and circumstances to make sure you get the most out of your
time with us
• treat you fairly, politely and with respect
• ensure our staff are professional and have the skills and knowledge to support you
• provide help and support if you have a problem, question or complaint
• let you know if you’re eligible for funding or how much you need to pay, and whether
you can get help with your costs
• help you work out what your next steps could be so you continue developing new
skills, whatever your age and circumstances
In return you should:
• complete the activities and work that you agree with us
• participate fully and actively in your programme
• treat staff, learners and customers fairly, politely and with respect
• talk to our staff regularly about your progress
• let us know if you need any extra support to help you achieve your goals
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- Contact Us
Boston
t: 01205 311526
Unit D2
Boston Trade Park
Norfolk Street
Boston
PE21 9HG
Lincoln
t: 01522 575628
3rd Floor
Norwich Union House
Silver Street
Lincoln
LN2 1EA
Peterborough
t: 01733 312485
Crescent House
46 Priestgate
Peterborough
PE1 1LF
Find us online at www.e-qas.co.uk
e-mail: enquiries@e-qas.co.uk
www.facebook.com/eqastraining
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www.twitter.com/eqastraining

Proud to work with:
*All information in this brochure is correct as of December 2014