VIBE Summary DRAFTSummary 8 15 12 - Essentia Daily Dose

VIBE (THE VALUES I BRING EVERY DAY)
SHARED PRINCIPLES AND VALUES BEHAVIORS
DRAFT VERSION
As additional VIBE conversations take place over the coming months, we will continue to collect valuable input – which
may result in some slight revisions. A final VIBE Summary will be completed by the end of 2012.
Our Mission, Belief Statements and Values Statements provide the foundation for our partnership
with our patients, families and communities. Our Shared Principles and Values Behaviors is a tool
that identifies specific behaviors that support our Mission, Belief and Values Statements. Our
behaviors activate our Mission: We are called to make a healthy difference in people’s lives.
SHARED PRINCIPLES
• Employee behavior is our Mission in action. Our values behaviors support the Mission of Essentia
Health and our Catholic facilities.
• We will support a culture that expects each employee to ALWAYS show these values behaviors, which
were identified by our employees.
• Our words and our actions create the foundation for the compassionate care of our patients and their
families.
• Patients and families are our partners in their care so we invite them to join us at each step.
VALUES BEHAVIORS
HOSPITALITY
For example, to demonstrate our value of hospitality, we will:
• Always be ready to help others. We are the face of the organization to everyone we meet.
• Greet patients, families and coworkers with a smile on our faces and in our voices. Take every
opportunity to make a good first impression – in person, on the phone or in email.
• Escort people to their destination, adding a positive word about the department or caregiver.
• Anticipate the needs of patients and colleagues so we can respond quickly. Treat them like our own
family.
• Take time to really listen to our patients and colleagues. Before leaving a patient, ask, “Is there
anything else I can do for you”
• As we provide care, explain to patients and their families what’s happening at each step and how long
they may need to wait.
RESPECT
For example, to demonstrate our value of respect, we will:
• Treat each colleague as an important part of our team and celebrate each other’s unique talents and
gifts.
• Talk directly with one another if we have a problem, committing to understanding with an open mind
and moving forward in the spirit of forgiveness. Assume positive intentions in others.
• Treat others with courtesy, putting the needs of patients, families and the organization ahead of our
own.
• Communicate clearly and consistently. Introduce ourselves and offer explanations in a way that
patients can understand.
• Never burden patients and families with our personal or work issues.
• Provide patients with a circle of support and protection to create a quiet and healing environment.

JUSTICE
For example, to demonstrate our value of justice, we will:
• Treat others as they would want to be treated.
• Demonstrate high ethical conduct in what we say and do, even when no one is watching. Expect the
same from colleagues.
• Honor each person’s ideas, beliefs, culture and spiritual journey, especially when they are different than
our own.
• Advocate for our patients, colleagues and communities. Speak out against injustice and inequality.
• Ensure that our care meets the needs and preferences of our patients and their families.
• Honor each person as a unique and valuable gift from God.
STEWARDSHIP
For example, to demonstrate our value of stewardship, we will:
• Treat our facilities as our own. Keep public and personal areas safe and clean by picking up paper,
litter and other materials that can be recycled.
• Use our time and resources as effectively and efficiently as possible. Seek clarity when necessary.
• Begin and end meetings on time; keep all discussions within the meeting.
• Keep the costs of equipment and supplies in mind and use them wisely.
• Encourage each other in self-care (mind, body and spirit) so we can bring our best selves to support
patients, families and ourselves each day.
• Reduce costs for our patients by striving to find different and more productive ways to do the right work.
QUALITY
For example, to demonstrate our value of quality, we will:
• Hold each other accountable for quality, productivity and safety standards. Deliver on what you
promise; live up to your word.
• See errors as opportunities for growth and forgiveness rather than shame and guilt. Remember, no one
is perfect.
• Encourage and reward the open reporting of safety and quality concerns in order to gain improvements.
• Take responsibility for growing our own careers. Embrace life-long learning.
• Support a patient-centered culture of “nothing about me without me.”
• Engage in crucial conversations to ensure patient safety.
TEAMWORK
For example, to demonstrate our value of teamwork, we will:
• Show up on time. Be prepared. Engage. Contribute.
• Choose to bring a positive attitude to work each day. Encourage new ideas and be open to change.
• Communicate openly and sincerely; practice active listening. Refuse to gossip.
• Address conflict promptly with courtesy and respect.
• Take every opportunity to build patient trust by speaking positively about one another at work and in the
community.
• Foster an attitude of gratitude for the opportunity to serve our patients and their families. Recognize the
contributions of others.