Superstition Harley-Davidson Job Description Customer Service ...
Superstition Harley-Davidson Job Description Customer Service ...
Superstition Harley-Davidson Job Description Customer Service ...
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12/2007<br />
<strong>Superstition</strong> <strong>Harley</strong>-<strong>Davidson</strong> <strong>Job</strong> <strong>Description</strong><br />
<strong>Customer</strong> <strong>Service</strong> Representative<br />
<strong>Job</strong> Data<br />
<strong>Job</strong> Title………………….<br />
Department……………...<br />
Supervisor……………….<br />
Pay Class/ FSLA Status.<br />
<strong>Customer</strong> <strong>Service</strong> Representative<br />
<strong>Customer</strong> Care Department<br />
Administrative Manager<br />
Hourly / Non-Exempt<br />
Summary <strong>Description</strong><br />
Assists the dealership by greeting customers, answering the telephone, transferring calls, taking<br />
messages for all dealership personnel, working as a liaison between HOG Chapter and<br />
dealership, and preparing appropriate items for the Café. Gives directions and assists customers<br />
with questions or requests for information Assists office staff by typing letters, and filing records.<br />
Key Result Areas<br />
• <strong>Customer</strong> <strong>Service</strong><br />
• Information<br />
• Café<br />
Major Duties and Responsibilities<br />
1) <strong>Customer</strong> <strong>Service</strong><br />
• Provide courteous, prompt and accurate telephone answering service for all dealership<br />
personnel.<br />
• Handle telephone transactions quickly, and courteously. Welcome customers to the<br />
dealership and provide assistance to them providing information, recording messages or<br />
forwarding calls.<br />
• Greet internal and external customers immediately, in a courteous and friendly manner.<br />
2) Information<br />
• Be knowledgeable about all dealership events, activities and programs<br />
• Act as a liaison between HOG Chapter and dealership.<br />
• Provide high quality assistance to personnel to ensure a smooth running and productive<br />
environment.<br />
• Provide high quality assistance and clerical support to departmental managers in regards<br />
to recording, filing, etc.<br />
• Prepare letters, reports, and other correspondence.<br />
3) Café Operations<br />
• Ensure appropriate inventory of items needed for operation<br />
4) Other Duties<br />
• As assigned.<br />
Supervisory Responsibilities<br />
2910 W. APACHE TRAIL APACHE JUNCTION, AZ 85220 480-346-0600 www.superstitionhd.com
12/2007<br />
<strong>Superstition</strong> <strong>Harley</strong>-<strong>Davidson</strong> <strong>Job</strong> <strong>Description</strong><br />
<strong>Customer</strong> <strong>Service</strong> Representative<br />
• No Supervisory Responsibilities.<br />
Commitments<br />
• Treat all employees and customers fairly, courteously, and with dignity.<br />
• Model superior customer service behavior<br />
• Be honest and fair in all business dealings.<br />
• Be prompt and available for flexible scheduling<br />
Qualifications & <strong>Job</strong> Requirements<br />
• Must possess a positive attitude & show enthusiasm for the products we sell.<br />
• Must maintain a professional appearance & a neat, well organized work area.<br />
Physical Demands<br />
• Frequently works on a computer or doing other “close vision” work.<br />
• Must possess the ability to work under pressure and handle stress.<br />
Working Conditions<br />
• Usually indoors, however outdoor work is required when outdoor events are scheduled.<br />
• SHD is an “Employee-At-Will” company. Either employee or SHD may terminate the<br />
employment relationship at any time, for any reason, with or without cause or notice.<br />
2910 W. APACHE TRAIL APACHE JUNCTION, AZ 85220 480-346-0600 www.superstitionhd.com
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