Issue 3 - Hitachi

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Cathy Stein, Steph George, Shaun Malmo, Jany Paquette, John Karczmarczyk, Alex Ginda, Michael Karczmarczyk, Rob Serson, Darren Cels, Gord Krysa, and Chris Halwa with Chris Mitchell, Wajax Equipment. “Our focus is on serving and growing only this middle market of heavy equipment,” says Karczmarczyk. “We are not participating in the large mining-equipment segment. Our niche market is providing excellent service and the best brands to both market-leading contractors and smaller start-ups.” What a top brand means “I think it’s important to understand how crucial it is to be tied to a market-leading piece of equipment,” says Shaun Malmo, Vice President, Finance and Operations. In Western Canada, the market acceptance of the Hitachi excavator is excellent. Contractors know and respect the productivity they’re going to get. “With new Tier 4 engine requirements, there was concern among our customers that downtime and maintenance would increase,” continues Malmo. “We really counted on Hitachi bringing a finished product to market. And so far, our experience with this newest Dash-5 group of hoes we’ve recently bought has proven that, yes, Hitachi does have its act together. The benefit from our customer’s perspective is that, as a contractor, when you show up on the job with a market-leading machine, totally government compliant, 100-percent ready in like-new condition, it creates a very good impression. It’s as simple as that. “And, you know,” Karczmarczyk jumps in, “for us, going with top brands also means preservation of our equity. Similar to a good stock pick, choosing the right brand and piece of equipment gives us the best bet on the final outcome of our purchase after we’ve rented it, in how we might be able to retail it. “Our experience in going with the top brands has also meant we’ve had less repair expense because the uptime is better. Looking at that on the simple side, I guess that’s an obvious but often missed statement. On the more sophisticated side, one can say that buying a top brand like Hitachi for excavators minimizes our exposure to downside risk.” Malmo adds, “There are two more things we like about Hitachi and our Hitachi dealer, Wajax Equipment. First, we aggressively use ZXLink to keep tabs on the equipment hours, maintenance schedule, and any fault codes that may arise. Our service manager finds it is the easiest to use of all similar programs, and has had instances where replacement parts were delivered before the customer knew there was an issue. Second, we buy more than just excavator parts from Wajax, and we’re very impressed with the level of service from Shop Foreman Trevor Graham — he provides us with a wealth of Hitachi knowledge.” For ConTrac, their number-one goal is to convince a prospective customer they should rent or buy from them. So that’s why, to help make their case, they carefully purchase the most popular brands at the very best price. And then, as the months go by on a rental, or especially when the piece comes back, ConTrac goes beyond the norm to fix and replace all possible damaged parts so that when it leaves again either on rental or to a permanent home, it is as first class as possible. And if it’s sold, because of the high market acceptance of Hitachi, the resale value is very good, indeed. ConTrac Equipment Ltd. is serviced by Wajax Equipment, Edmonton, Alberta. 6
Hitachi introduces a new model to North America: the ZAXIS 180LC-5 what happens when you specialize in excavators You build them better. You make them more reliable and productive. And you invent a model like the ZX180LC-5. New to the North American market, it is specifically designed to appeal to small local contractors, water and sewer contractors, and those who dig basements and pools. It packs excellent productivity and fuel economy into a small package. The ZX180LC-5 is slightly bigger than the new 160LC-5, yet has a unique boom/arm configuration for greater lift capacity and a wider undercarriage for more stability. It is lighter and easier to transport than the nextsized up 210-5/210LC-5 Excavators, yet can perform much of the same work while saving diesel-fuel dollars. Machine specifics The ZX180LC-5 comes equipped with either a 2.71-m (8-ft. 10-in.) or 3.21-m (10-ft. 6-in.) arm, and 600-, 700-, or 800-mm (24-, 28-, or 32-in.) triple semi-grouser shoes. The powerful IT4 Isuzu AI-4JJ1 diesel engine generates 90 kW (121 hp). Special features such as a heated air-suspension seat, additional lighting, and a rearview camera are optional. Need even more Among other options are a controlpattern change valve, varying bucket sizes, and high-flow auxiliary hydraulic packages. Three work modes allow an operator to choose a digging style that fits the job. High Productivity (HP) delivers more power and faster hydraulic response. Power (P) delivers a balance of power, speed, and fuel economy for normal operation. And Economy (E) maximizes fuel efficiency while delivering an enhanced level of productivity. RooMy cab with a view The spacious cab features narrow front posts, a wider door with more glass, large overhead glass, and numerous mirrors — including one on the counterweight — for excellent allaround visibility. Inside there is more side-to-side footroom, a more comfortable high-back seat with increased slide range, and an easy-to-read and easyto-operate LCD multifunction multilanguage monitor. Among other things, the monitor tracks scheduled maintenance and reminders. It even provides diagnostic codes to assist in troubleshooting, and includes an attachment support system with 11 modes to help fit different attachments. DuRability Tungsten-carbide-coated wear surfaces protect the all-important bucketto-arm joint. Reinforced resin thrust plates, grooved bushings, and thermalcoated bucket joints increase arm- and boom-lube intervals to 500 hours. Oil-impregnated HN bushings enhance durability and extend grease intervals to 500 hours for the arm and boom joint and 100 hours for the bucket joint. Reinforced D-channel side frames provide maximum cab and component protection. ZXlink ultiMate — stanDaRD The new Hitachi ZX180LC-5 comes standard-equipped with three years of ZXLink Ultimate, enabling 24/7 online access to machine location, health, utilization, fuel consumption, and other valuable information for better understanding of costs and jobsite performance. For more information visit your local Hitachi dealer or go online to www.hitachiconstruction.com 7
Page 1 and 2: A HITACHI CONSTRUCTION AND MINING P
Page 3: InBRIEF Questions from the field: W
Page 8 and 9: NRG Pipelines relies on Hitachi for
Page 10 and 11: “I’ve spent my life in the oil
Page 12 and 13: Goodfellow Bros., Inc. tackles the
Page 14: Look at the size of that rock! The

Issue 3 - Hitachi

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