DRIVING PROFESSIONAL STANDARDS
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The Malaysian Insurance Institute<br />
<strong>DRIVING</strong><br />
<strong>PROFESSIONAL</strong><br />
<strong>STANDARDS</strong><br />
2015<br />
PROGRAMME DIRECTORY<br />
1
2015 PROGRAMME DIRECTORY<br />
ABOUT US<br />
Founded in 1968 as a non-profit<br />
organisation, The Malaysian Insurance<br />
Institute (MII) is the leading professional<br />
body and education institution for the<br />
Malaysian insurance industry. MII provides<br />
internationally recognised qualifications in<br />
insurance, risk management and financial<br />
planning. It is highly respected as a regional<br />
centre that offers an extensive range<br />
of quality education programmes and<br />
training courses for professionals in the<br />
insurance and financial services industry.<br />
MII’s commitment in providing relevant,<br />
high quality professional qualifications and<br />
training offerings is underpinned by its role<br />
in partnering the industry and its members<br />
in the pursuit of professional excellence and<br />
business success.<br />
2 1
2015 MII PROGRAMME DIRECTORY<br />
FOUNDATION<br />
& INTERMEDIATE<br />
Short Training Courses<br />
Our role in training is to support and complement the<br />
human capital development initiatives of the insurance<br />
industry. Our training programmes focus on technical,<br />
professional or specialised subjects which are not addressed<br />
at the company level.<br />
Foundation Courses<br />
The foundation courses provide a basic grounding in the<br />
concept of insurance, fundamental insurance principles,<br />
practices and insurance market. The courses are an essential<br />
first step designed for those new to the industry and also<br />
suitable for junior staff/new recruits. Participants will gain<br />
the basic and necessary working knowledge that they need<br />
to have at their working place and to expose participants on<br />
various processes which relate to specific classes of insurance.<br />
Intermediate Courses<br />
The intermediate courses are application-based and<br />
providing more exposure to the know-how and mechanism<br />
of the subject matter. The courses are more appropriate<br />
for the higher level staff (those who have experience in<br />
handling specific classes of insurance). Participants will<br />
gain huge benefits as our expert trainers will share their indepth<br />
knowledge of the subject matter that they can apply<br />
to their work-based experience.<br />
8<br />
9
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
FOUNDATION<br />
& INTERMEDIATE<br />
Short Training Courses<br />
MII provides two methods of conducting its programmes;<br />
Public Programmes<br />
• Participants from various companies will attend the<br />
same programme scheduled in the Training Center.<br />
In-house Programmes<br />
• Only students from a particular company or organization<br />
will attend the programme.<br />
• The programme will be conducted on a class-based<br />
continuous assessment basis<br />
• The scheduling of classes will be determined by MII but<br />
will be conducted at company premises or companyapproved<br />
premises.<br />
• The scheduling of the final examination will be<br />
determined by MII and will be conducted at MII or MIIapproved<br />
venues.<br />
• The minimum class size is 18 students.<br />
• Discounted course fee.<br />
Unique features of the MII<br />
Short Training Courses:<br />
1) Some programmes for the insurance agents<br />
are awarded with the Continuous Professional<br />
Development (CPD) points by the Associations.<br />
2) Almost all technical courses (except Premier Series)<br />
are entitled for DTD - Double Tax Deduction and BTF<br />
- Bumiputera Training Fund and are applicable to<br />
Malaysian participants only.<br />
3) Assessment as well as the courses listed throughout<br />
this booklet, we are still able to hold courses and<br />
workshops that of interest to your company. There are<br />
opportunities to develop customised solutions to your<br />
training needs. Please contact our sales team to discuss<br />
your training requirements.<br />
Important Information:<br />
• Cancellation and refund request must be made in<br />
writing/fax and must be received by the Institute before<br />
the closing date or not less than 5 working days before<br />
the commencement of the course.<br />
• Request for refund is not more than RM 500 or USD<br />
250 administrative charge. Cancellation made after the<br />
allowable period will not be eligible for any refund.<br />
However, replacement of participant(s) is/are always<br />
welcome.<br />
• If, for any reason, the course is cancelled. MII will<br />
refund the registration fee accordingly. However, the<br />
Institute will not be responsible for any travel, hotel<br />
accommodation or other costs incurred.<br />
• MII practices a non-credit policy. As such, all companies<br />
and individuals are required to make payment not less<br />
than 5 working days before the commencement of<br />
the course.<br />
• For more information and to register, please visit us at<br />
www.insurance.com.my or contact 03-2087 8882/3 or<br />
e-mail at sales@mii.org.my<br />
10 11
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
1. SHORT TRAINING COURSES<br />
General Insurance<br />
Introductory Courses<br />
NO. TITLE Day(s)<br />
1.01 Introuction to General Insurance (Updated) 2<br />
1.02 Introduction to Takaful 2<br />
1.03 Introduction to Motor and Non-Motor Insurance (Updated) 2<br />
1.04 Introduction to General Insurance Company Operations (Updated) 2<br />
1.05 Takaful & Conventional Insurance: A Comparison 2<br />
Contractors’ All Risk & Erection All Risk Insurance<br />
NO. TITLE Day(s)<br />
1.06 Foundation Course in CAR / EAR Insurance 2<br />
1.07 Intermediate Course in CAR / EAR Insurance 2<br />
1.08 Intermediate Course in CAR / EAR Insurance - Claims 2<br />
Engineering Insurance<br />
NO. TITLE Day(s)<br />
1.09 Foundation Course in Engineering Insurance 2<br />
1.10 Intermediate Course in Engineering Insurance 2<br />
1.11 Intermediate Course in Engineering Insurance - Claims 2<br />
Business Interruption Insurance<br />
NO. TITLE Day(s)<br />
1.12 Foundation Course in Business Interruption Insurance (Updated) 2<br />
1.13 Intermediate Course in Business Interruption Insurance (Updated) 2<br />
1.14 Intermediate Course in Business Interruption Insurance - Claims (Updated)<br />
Fire Insurance<br />
NO. TITLE Day(s)<br />
1.15 Foundation Course in Fire Insurance (Updated) 2<br />
1.16 Intermediate Course in Fire Insurance (Updated) 2<br />
1.17 Intermediate Course in Fire Insurance - Claims (Updated) 2<br />
Liability Insurance<br />
NO. TITLE Day(s)<br />
1.18 Foundation Course in Liability Insurance 2<br />
1.19 Foundation Course in Comprehensive General Liability Insurance 2<br />
1.20 Workshop on Liability Insurance Underwriting 2<br />
1.21 Intermediate Course in Liability Insurance<br />
1.22 Intermediate Course in Liability Insurance - Claims<br />
Motor Insurance<br />
NO. TITLE Day(s)<br />
1.26 Foundation Course in Motor Insurance 2<br />
1.27 Intermediate Course in Motor Insurance - Claims Handling and Loss Assessment 2<br />
1.28 Intermediate Course in Motor Insurance 2<br />
1.29 Intermediate Course in Motor Insurance - Claims 2<br />
1.30 Intermediate Course in Motor Insurance Bodily Injury/Fatal Claims 2<br />
Reinsurance<br />
NO. TITLE Day(s)<br />
1.31 Foundation Course in Reinsurance 2<br />
1.32 Intermediate Course in Reinsurance - Accounting 2<br />
1.33 Intermediate Course in Reinsurance - Treaty Wording 2<br />
1.34 Workshop on Reinsurance Underwriting 2<br />
Miscellaneous Accident Insurance<br />
NO. TITLE Day(s)<br />
1.35 Foundation Course in Miscellaneous Accident Insurance (Updated) 2<br />
1.36 Intermediate Course in Miscellaneous Accident Insurance (Updated) 2<br />
1.37 Intermediate Course in Miscellaneous Accident Insurance - Claims (Updated) 2<br />
Risk Management<br />
NO. TITLE Day(s)<br />
1.38 Foundation Course in Risk Management 2<br />
1.39 Intermediate Course in Designing an Insurance Programme Using Risk Management Approach 2<br />
Health and Medical Insurance<br />
NO. TITLE Day(s)<br />
1.40 Foundation Course in Health and Medical Insurance - (Updated) 2<br />
1.41 Intermediate Course in Medical and Health Insurance (Non-Medical Aspect of Claims) - (Updated) 2<br />
1.42 Intermediate Course in Medical and Health Insurance (Claims) -(Updated) 2<br />
Legal Aspects of Insurance<br />
NO. TITLE Day(s)<br />
1.43 Introduction to The Legal Aspects of Insurance 2<br />
1.44 Introduction to The Legal Aspects of Motor Insurance 2<br />
Marine Insurance<br />
NO. TITLE Day(s)<br />
1.23 Foundation Course in Marine Cargo Insurance (Updated) 2<br />
1.24 Intermediate Course in Marine Cargo Insurance (Updated) 2<br />
1.25 Intermediate Course in Marine Cargo Claims (Updated) 2<br />
ENQUIRIES<br />
For further information kindly contact us at:<br />
T +603 2087 8882/3<br />
F +603 2093 9287<br />
E sales@mii.org.my<br />
TRAINING VENUE<br />
MII City Centre, Suite 6.0W<br />
6th Floor, Wisma Sime Darby<br />
Jalan Raja Laut, 50350 Kuala Lumpur<br />
MALAYSIA<br />
Information presented in this directory is correct at the time of printing.<br />
The Malaysian Insurance Institute (MII) reserves its right to change or<br />
amend the training schedule and fees stated in the calendar above. MII<br />
intends to review the fees in respect of the training/courses/conferences/<br />
programmes to be conducted after 1st April 2015 and any changes to the<br />
fees will be notified beforehand.<br />
The programmes provided in this programme directory do not reflect the<br />
final list of programmes that we offer in 2015. Throughout the year, we will<br />
continue to develop more high quality, industry-relevant programmes that<br />
will cater to the learning and development need of the industry.<br />
For the latest information, please download the latest version of programme<br />
brochure from our website at www.insurance.com.my (2 months before<br />
the programme)<br />
Should you have suggestions for any specific enquiries, please drop us an<br />
e-mail at sales@mii.org.my<br />
12<br />
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<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
INTRODUCTORY<br />
COURSES<br />
These Introductory Courses are created to enable<br />
participants to develop a broad understanding of the<br />
key concepts of insurance and the insurance sector in<br />
Malaysia.<br />
Title<br />
1.01 Introduction To General Insurance (Updated)<br />
Title<br />
1.02 Introduction To Takaful<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Pre-Requisite<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
SPM/Diploma/Degree<br />
• New entrants in the industry<br />
• New entrants to the Insurance Service Provider – Brokers, Adjusters and Third Party Administrator<br />
• Non - Insurance Personnel<br />
• Any persons requiring basic knowledge of insurance<br />
At the end of the course, participants would be able to:<br />
• Explain the history of insurance<br />
• Define the basic concept of risk, risk management, insurance and reinsurance<br />
• Outline the basic principles of insurance and its application<br />
• Relate the basic law of contract and the elements of insurance contract<br />
• Recognize the insurance policy format and other relevant documentations<br />
• Recognize the Malaysian General Insurance market structure and agreements<br />
• Name the acts governing the General Insurance industry in Malaysia<br />
• Identify the organizations in the Malaysia General Insurance industry<br />
• Classify the various General Insurance products in the market<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• New entrants to the industry<br />
• Insurance staff and agents<br />
• Those interested to gain knowledge of Islamic Insurance -Takaful<br />
• Non - insurance personnel whose work require a basic understanding or practical knowledge of the subject<br />
• Anybody who requires knowledge of Takaful<br />
At the end of the course, participants will be able to:<br />
• Understand the fundamental aspects of Islamic concepts<br />
• Explain the fundamentals of Shariah Law related to business transactions and the emergence of Takaful<br />
• Appreciate how the insurance contract is modified to conform with Shariah principles<br />
• Compare the practices and operations of conventional Insurance and Takaful<br />
Session 1 - Introduction to certain fundamental aspect of Islam<br />
• Concept of Ad Deen (Islam as a way of life)<br />
• Sources of Shariah Law<br />
• Shariah Laws relating to business contracts<br />
• Arab custom of diyat (blood money)<br />
Key Course<br />
Contents<br />
DAY 1<br />
• History of Insurance<br />
• Basic Concept of Risk & Risk Management<br />
• Basic Concept of Insurance & Reinsurance<br />
• Principles of Insurance<br />
• Law of Basic Contracts<br />
• Insurance Policy Format and Documentation<br />
• Malaysian General Insurance Market Structure<br />
• The Acts<br />
• Organizations in the Malaysia General Insurance<br />
Industry<br />
DAY 2<br />
• General Insurance Market Agreements<br />
• Malaysian Insurance Tariff<br />
- Fire Tariff<br />
- Motor Tariff<br />
• Major General Insurance Products<br />
Session 2 - Relook at conventional Insurance<br />
• Concept of risk and insurance<br />
• Insurance as one of the techniques of risk control<br />
• History of insurance including Islam’s contribution to its development<br />
• Comparison between mutual and proprietary companies<br />
Session 3 - Conventional Insurance from the perspective of Muslims<br />
• Common view of the ordinary Muslims<br />
• View of the certain Islamic Scholars<br />
• Elements of Gharar, Maisir and Riba in the conventional insurance contracts<br />
• Differences and similarities between insurance and gambling<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
Session 4 - Basic Principles and Practice of Takaful<br />
• Overcoming the objectionable elements<br />
• Concepts of Tabarru and Mudharabah<br />
• Concepts based on solidarity and brotherhood<br />
• Operation of certain takaful products<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
14 15
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.03 Introduction to Motor and Non-Motor Insurance (Updated)<br />
Title<br />
1.04 Introduction to General Insurance Company Operations (Updated)<br />
Venue<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
New entrants in the industry, Insurance Personnel (junior executive), Non-Insurance Personnel, Any persons<br />
requiring basic knowledge of insurance.<br />
SPM/Diploma/Degree<br />
At the end of the course, participants would be able to:<br />
• Explain the various classes of insurance products, their scope of cover and the extensions available<br />
• Identify the underwriting considerations, factors and rating<br />
• Explain the claims processes and procedures of the several types of policies<br />
DAY 1<br />
Overview Principles of Insurance<br />
Grouping of General Insurance Products:<br />
Property Insurance:<br />
• Fire Insurance<br />
• Business Interruption Insurance<br />
• Houseowner & Householder Insurance<br />
Miscellaneous Accident Insurance:<br />
• Burglary Insurance<br />
• Money Insurance<br />
• Commercial All Risks Insurance<br />
• Equipment Insurance<br />
• Fidelity Guarantee Insurance<br />
• Plate Glass Insurance<br />
Motor Insurance:<br />
• Private Car Insurance<br />
• Motor Cycle Insurance<br />
• Commercial Vehicles Insurance<br />
FEES<br />
DAY 2<br />
Liability Insurance:<br />
• Public Liability Insurance<br />
• Employers’ Liability Insurance<br />
• Product Liability Insurance<br />
• Professional Indemnity Insurance<br />
• Directors & Officers Liability Insurance<br />
• Comprehensive General Liability Insurance<br />
Engineering Insurance:<br />
• Contractors’ All Risks Insurance<br />
• Erection All Risks Insurance<br />
• Machinery Breakdown Insurance<br />
• Loss of Profit following Machinery Breakdown<br />
• Electronic Equipment Insurance<br />
• Boiler and Pressure Vessels Insurance<br />
Marine Insurance:<br />
• Marine Cargo Insurance<br />
• Goods in transit Insurance<br />
Venue<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• New entrants to the industry<br />
• Those who want to learn about the organisational structure of general insurance companies<br />
• Those who have basic knowledge of insurance<br />
• Insurance staff and agents<br />
• Non-insurance personnel whose work require a basic understanding or a practical knowledge of the subject<br />
• Anybody who requires knowledge of insurance<br />
Must have a minimum of SPM, MCE, O Level or equivalent with a good command of the English Language<br />
At the end of the programme, participants would be able to:<br />
• Recall the development of the Malaysian insurance industry<br />
• Recognize the laws governing the Malaysian general insurance company<br />
• Identify the Malaysian insurance industry market components<br />
• Appreciate the duties, roles and responsibilities of CEO, various corporation committees and understand the<br />
importance of compliance to the Operating Cost Control, Margin and Solvency and Reserving Guidelines<br />
• Outline the organizational structure of General Insurance Company<br />
• Describe the role and function of the key departments in Malaysian general insurance company<br />
• Explain the role of Malaysian National Reinsurance Berhad<br />
• Identify the opportunities of professional growth in the Malaysian general insurance industry<br />
Day 1<br />
Session 1<br />
• Historical Review of Malaysian Insurance Market<br />
Session 2<br />
• The Legal And Regulatory Framework Applicable<br />
To Malaysian General Insurance Company<br />
Session 3<br />
• The General Insurance Market Components<br />
Session 4<br />
• Duties & Responsibility of CEO & Directors<br />
• Operating Cost Control Margin of Solvency and<br />
Reserving Guideline<br />
Day 2<br />
Session 5<br />
• Organizational Structure of General Insurance<br />
Company<br />
Session 6<br />
• Malaysian National Reinsurance Berhad and Its<br />
Role in Local Insurance Industry<br />
Session 7<br />
• Career in the Malaysian Insurance Industry<br />
including the Role of The Malaysian Insurance<br />
Institute<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
16 17
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
CONTRACTORS’ ALL<br />
RISK & ERECTION<br />
ALL RISK<br />
INSURANCE<br />
The Contractors’ All Risk & Erection All Risk Insurance<br />
courses provide participants with foundation and<br />
intermediate knowledge and understanding of the<br />
subject matter and the opportunity to apply their<br />
learning to work-based experience.<br />
Title<br />
1.05 Takaful & Conventional Insurance: A Comparison<br />
Title<br />
1.06 Foundation Course in CAR/EAR Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• New entrants to the industry<br />
• Insurance and non-insurance personnel whose work require a basic understanding or a practical<br />
knowledge of the subject<br />
• Those interested to gain knowledge of Islamic Insurance -Takaful<br />
• Anyone who requires basic knowledge of insurance<br />
At the end of the course, participants will be able to:<br />
• Understand the fundamentals and concepts of risks for Conventional Insurance and Takaful<br />
• Appreciate and understand:<br />
- the principles govern Conventional Insurance and Takaful in regards to products and coverages provided<br />
- the main differences and similarities of the two concepts<br />
- other peculiar features in respect of marketing and risk management<br />
Part 1 - An introduction to Insurance<br />
- Basic Conventional Concepts<br />
1. The concept of risks<br />
2. Risk Management<br />
3. Insurable Risks<br />
4. Concept of Insurance<br />
5. Function of Insurance<br />
6. Islamic Perspective of Insurance and Takaful<br />
- Views of religious rulings on Insurance<br />
- Basic concepts and practices of Islamic Insurance<br />
a) Historical Perspectives<br />
b) Acceptability of Insurance Practice<br />
c) Philosophical Basis of Islamic Insurance<br />
d) Principles of Islamic Insurance<br />
e) Governing Principles of Takaful<br />
7. Legal Aspects of Conventional Insurance<br />
- Basic Principles of Insurance<br />
a) Insurable interest, Utmost good faith<br />
Indemnity, Subrogation<br />
b) Contribution, Doctrine of Proximate Cause<br />
c) Insurance Legislation<br />
d) Laws of Contract<br />
FEES<br />
Part 2 - Comparison Between Conventional<br />
and Islamic Insurance<br />
1. Main Elements of Difference<br />
- Al - Gharar, Al - Riba, Al- Maisir<br />
- Types of Takaful Contracts<br />
- The Role of Shariah Supervisory Board<br />
- The Conduct of Takaful Business<br />
2. The Malaysian Market Practice<br />
- Conventional Products<br />
- Takaful Products<br />
- An illustration of relationship chain in Takaful<br />
Business - Operation Environment in<br />
comparison to Conventional Operations<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• New entrants to the industry<br />
• Insurance and non-insurance personnel whose work require a basic understanding or a practical<br />
knowledge of the subject<br />
• Anyone who requires basic knowledge of insurance<br />
At the end of the course, participants would be able to:<br />
• Apply the principles of insurance to contract risks<br />
• Identify the underwriting factors and explain the scope of cover under the CAR/EAR policies<br />
• Outline the obligations of the parties to contract guarantees / bonds<br />
• State the bond underwriting requirements identify the main features of the performance bond wordings<br />
currently in use<br />
• Describe the claims procedures<br />
• Principle of Insurance (Engineering)<br />
• Market in Engineering Insurance Business<br />
• Risk Survey – CAR and EAR<br />
• Risk Factors and Comparison of Wording between CAR and EAR<br />
• Contract Conditions FIDIC<br />
• Clauses<br />
• Hazard Arising from Fire, Burglary, Third Party<br />
• Construction Insurance Claims<br />
• Bond<br />
• Workmen’s Compensation Insurance<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
18 19
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.07 Intermediate Course in CAR/EAR Insurance<br />
Title<br />
1.08 Intermediate Course in CAR/EAR Insurance - Claims<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• Insurance industry personnel who have basic knowledge in insurance or basic knowledge in Construction<br />
All Risk/Erection All Risk Insurance<br />
• Non - insurance personnel whose work require a basic understanding or a practical knowledge of the subject<br />
• Anyone who requires basic knowledge of insurance<br />
At the end of the course, participants would be able to:<br />
• Relate the application of the principles of insurance to contract risk<br />
• Identify the underwriting and rating factors of CAR/EAR insurance<br />
• State the claims procedures<br />
• Understand the importance and the practice of PML assessment<br />
• State the requirement on site investigation in determining the suitability of the site for the proposed<br />
construction<br />
• Understand the concept and function of risk management in contract risk<br />
• Identify the methods dealing with retention and reinsurance<br />
• CAR brief Notes underwriting and claims<br />
• PML assessment and risk management at construction site<br />
• Soil exploration<br />
• Site investigation<br />
• Risk management in construction and erection sites<br />
• Reinsurance and underwriting<br />
• Contract works – rating methodology<br />
• Underwriting treatment<br />
FEES<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• Insurance staff with basic knowledge of Insurance or of Construction All Risk/Erection All Risk Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
At the end of the course, participants will be able to:<br />
• Describe the scope of cover afforded under CAR/EAR policies and the various types of bonds<br />
• Apply the general principles of claims handling, procedures, reserving and adjustment in relation to<br />
construction/erection works<br />
• Learn the various approaches and practical aspects of claims investigations, negotiations and settlement<br />
• Appreciate the significant support functions of loss adjusters and engineers<br />
Session 1<br />
• Policy cover under<br />
- Contractor’s All Risks<br />
- Erection All Risks<br />
• Types of Bonds<br />
Session 2<br />
• Claims procedures & Documentation<br />
Session 3<br />
• Role of Loss Adjusters/Engineers<br />
Session 4<br />
• Investigation & Adjustment of Claims<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
Session 5<br />
• Claims Reserving<br />
Session 6<br />
• Claims Disputes<br />
Session 7<br />
• Recoveries<br />
• Case studies<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
20 21
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
ENGINEERING<br />
INSURANCE<br />
These courses introduce participants with a broad<br />
understanding of the key concepts and knowledge<br />
related to Engineering Insurance.<br />
Title<br />
1.09 Foundation Course in Engineering Insurance<br />
Title<br />
1.10 Intermediate Course in Engineering Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• New Entrants<br />
• Insurance Industry Personnel<br />
• Non - insurance personnel whose work require a basic understanding or a practical knowledge of the subject<br />
• Anyone who requires basic knowledge on insurance<br />
At the end of the course, participants will be able to:<br />
• Demonstrate the application of the principles of insurance to engineering insurance<br />
• Identify the various underwriting factors (consideration) required for the various types of machinery and<br />
engineering risks<br />
• Describe and compare the various coverages of engineering insurance<br />
Session 1<br />
• Application of principles of insurance to Engineering insurance.<br />
Session 2<br />
• Types of policies, scope of cover and extensions.<br />
- Boiler<br />
- Machinery Breakdown<br />
- Machinery Breakdown (Consequential Loss)<br />
- Electronic Equipment<br />
- Storage Tanks<br />
- Deterioration of Stock<br />
- Machinery Movement<br />
Session 3<br />
• Proposal forms and underwriting / rating factors.<br />
Session 4<br />
• Claims handling procedure and documentation.<br />
FEES<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• Insurance personnel with basic knowledge in Insurance or Engineering Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
At the end of the course, participants will be able to:<br />
• Discuss and evaluate the various physical hazards presented by different engineering risks<br />
• Discuss the implications and meaning of the common endorsements and warranties in relation to the<br />
standard policy coverages<br />
• Identify salient features of inspection reports<br />
Session 1<br />
• Overview of the market for Engineering Insurance<br />
Session 2<br />
• Policy coverage under Engineering Insurance<br />
- Boiler & Pressure Vessel<br />
- Machinery Breakdown<br />
- Machinery Breakdown Loss of Profit<br />
- Electronic Equipment<br />
- Deterioration of Stock<br />
Session 3<br />
• Assessment of risks and rating factors<br />
Session 4<br />
• Reinsurance, retention and estimated maximum<br />
loss underwriting<br />
Session 5<br />
• Policy, questionnaire, proposal form, extensions<br />
and application of warranties and endorsements<br />
Session 6<br />
• Engineering risk inspection/survey and risk<br />
improvement recommendations<br />
Session 7<br />
• Claims handling and the provision of other<br />
ancillary related services. Loss events in<br />
Engineering Insurance<br />
Session 8<br />
• Overall portfolio analysis and audit requirement<br />
impact on engineering results<br />
Session 9<br />
• Case studies<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
22 23
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
BUSINESS<br />
INTERRUPTION<br />
INSURANCE<br />
These courses are designed to provide<br />
participants with a sound working knowledge<br />
and understanding of the key concepts and<br />
issues related to Business Interruption Insurance.<br />
Title<br />
1.11 Intermediate Course in Engineering Insurance - Claims<br />
Title<br />
1.12 Foundation Course in Business Interruption Insurance (Updated)<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance Industry Personnel with basic knowledge in Insurance or Engineering Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Who Should<br />
Attend<br />
• Insurance staff and agents with basic knowledge of insurance<br />
• Non - insurance personnel whose work require a basic understanding or a practical knowledge of the subject<br />
• Anybody who requires knowledge of insurance<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Describe the general principles and practice of claims handling, claims procedures, claims reserving and<br />
claims adjustment in relation to engineering classes of insurance<br />
• Appreciate the special features of engineering claims investigation and adjustment and common liability<br />
issues which may give rise to disputes in the claims settlement process<br />
• Policy coverages under Engineering Insurance<br />
- Boiler and Pressure Vessel Insurance<br />
- Machinery Breakdown Insurance<br />
- Machinery Breakdown Consequential Loss Insurance<br />
- Electronic Equipment Insurance<br />
- Deterioration of Stock<br />
• Claims procedures & documentation<br />
• Role of loss adjusters/engineers<br />
• Investigation & adjustment of claim<br />
• Claims reserving<br />
• Claims disputes<br />
• Recoveries<br />
• Case studies<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Basic knowledge of insurance principles is essential<br />
At the end of the course, participants would be able to:<br />
• Define how business interruption insurance works.<br />
• Recognize the financial statements.<br />
• State the scope of cover in business interruption insurance including Gross Profit Specification.<br />
• List the various forms of wages cover available in business interruption insurance.<br />
• Give proper advice to policyholders on selecting appropriate Maximum Indemnity Period and setting<br />
appropriate sum insured.<br />
• Describe the risk consideration factors in business interruption insurance.<br />
• Explain the rating approach applicable to business interruption insurance.<br />
DAY 1<br />
Session 1 – Introduction To Basic Concepts<br />
Session 2 – Financial Statements<br />
Session 3 – Introduction To The Policy<br />
& Gross Profit Specification<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
DAY 2<br />
Session 4 – The Insurance of Wages<br />
Session 5 – Indemnity Period & Sum Insured<br />
Section 6 – Risk Management & Underwriting<br />
Section 7 – Case Studies<br />
24 25
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.13 Intermediate Course in Business Interruption Insurance (Updated)<br />
Title<br />
1.14 Intermediate Course in Business Interruption Insurance - Claims (Updated)<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Departmental Heads, Underwriters, Claims & Marketing Staff, Adjusters, Risk Surveyors, Brokers, Agents &<br />
Policyholders who are involved in marketing, underwriting and claims on business interruption insurance.<br />
Who Should<br />
Attend<br />
Departmental Heads, Underwriters, Claims Handlers, Adjusters, Brokers, Agents & Policyholders who are<br />
involved in claims on business interruption insurance.<br />
Pre-Requisite<br />
Basic knowledge of business interruption insurance.<br />
Pre-Requisite<br />
Basic knowledge of business interruption insurance.<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants would be able to:<br />
• Gain a deeper understanding of the scope of cover in business interruption insurance.<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants would be able to:<br />
• Gain a deeper understanding of essentials of a binding contract.<br />
• Identify various forms of specifications in business interruption insurance.<br />
• Relate the principles of insurance and its application to insurance claims.<br />
• Recognize the clauses and extensions in business interruption insurance.<br />
• Apply the claims conditions and procedures in business interruption claims.<br />
• Explain how Dual Basis Wages work.<br />
• Calculate loss of Gross Profit insured under Gross Profit Specification.<br />
• Express the claim preparation, procedure and settlement work.<br />
• Appreciate practical issues in business interruption insurance.<br />
Key Course<br />
Contents<br />
• Recognize the scope of cover for Advance Loss of Profit insurance and how it works.<br />
• Appreciate the practical issues in business interruption insurance.<br />
DAY 1<br />
Session 1 – The Policy & Gross Profit Specification<br />
Session 2 – Other Specifications<br />
Session 3 – Clauses & Extensions<br />
Session 4 – Dual Basis Wages<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
DAY 2<br />
Session 5 – The Claim Process<br />
Section 6 – Advance Loss of Profit<br />
Section 7 – Practical Issues<br />
Section 8 – Case Studies<br />
Key Course<br />
Contents<br />
DAY 1<br />
Session 1 – A Binding Contract<br />
Session 2 – The Insurance Contract<br />
Session 3 – The Claims Condition & Process<br />
Session 4 – Application of Gross Profit Specification<br />
DAY 2<br />
Section 5 – Claims & Practical Issues<br />
Section 6 – Case Studies<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
26 27
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
FIRE<br />
INSURANCE<br />
These courses are created to enable participants to<br />
develop a broad understanding of the key concepts<br />
of Fire Insurance and its claims management.<br />
Title<br />
1.15 Foundation Course in Fire Insurance (Updated)<br />
Title<br />
1.16 Intermediate Course in Fire Insurance (Updated)<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Department Heads, Underwriters, Claims and Marketing Staff, Adjusters, Risk Surveyor, Brokers, Agents and<br />
Policyholders who are involved in marketing, underwriting and claims on fire insurance.<br />
Who Should<br />
Attend<br />
Department Heads, Underwriters, Claims and Marketing Staff, Adjusters, Risk Surveyor, Brokers, Agents and<br />
Policyholders who are involved in marketing.<br />
Pre-Requisite<br />
Basic knowledge of insurance principles is essential<br />
Pre-Requisite<br />
Basic knowledge of fire insurance.<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants would be able to:<br />
• Describe the size and significance of fire insurance in Malaysia.<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants would be able to:<br />
• Recognize the size and significance of fire insurance in Malaysia.<br />
• Define the various insurance principles applicable to fire insurance.<br />
• Appraise the various insurance principles applicable to fire insurance.<br />
• Name the scope of cover in fire insurance.<br />
• Identify the scope of cover in fire insurance and building construction classification.<br />
• Recognize the structure and importance of Revised Fire Tariff.<br />
• Name the function and important of fire extraneous perils.<br />
• Explain the rating mechanism in fire insurance.<br />
• Describe the structure of fire insurance policy conditions and more complex clauses.<br />
• List the extraneous perils available to fire insurance.<br />
• Classify the fire extinguishing appliances in Revised Fire Tariff.<br />
• Outline the structure of fire insurance policy conditions and common clauses.<br />
• Outline the importance of survey as a critical element to risk assessment and underwriting process.<br />
• Gain basic skill in underwriting and risk assessment.<br />
• Explain the claims procedures involved in fire claim.<br />
• Explain the claim procedures involve for fire insurance claim.<br />
• Distinguish the coverage and significance difference of Industrial All Risks insurance with fire insurance.<br />
Key Course<br />
Contents<br />
• Recognize the importance of houseowner/householder policy.<br />
DAY 1<br />
Session 1 – Introduction to Malaysian Insurance<br />
Industry and fire portfolio<br />
Session 2 – The insurance principles<br />
Session 3 – The elements and concepts on fire<br />
insurance<br />
Session 4 – The Revised Fire Tariff<br />
Session 5 – The rating factors applicable to fire<br />
insurance<br />
FEES<br />
DAY 2<br />
Session 6 – Introduction to the extraneous perils<br />
in Revised Fire Tariff<br />
Session 7 – Introduction to fire insurance and<br />
fundamental clauses<br />
Section 8 – Risk Management and Underwriting<br />
Section 9 – Introduction to fire insurance claim<br />
procedures<br />
Section 10 – The Houseowner/Householder policy<br />
Key Course<br />
Contents<br />
DAY 1<br />
Session 1 – Malaysian Insurance Industry<br />
and fire portfolio<br />
Session 2 – The fundamental of fire insurance<br />
Session 3 – The building construction classification<br />
Session 4 – The extraneous perils in Revised<br />
Fire Tariff<br />
Session 5 – The fire policy conditions<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
DAY 2<br />
Session 6 – The fire insurance policy<br />
and complex clauses<br />
Section 7 – The Fire Extinguishing Appliances<br />
Section 8 – Risk assessment practice using survey<br />
Section 9 – Fire insurance claim procedures<br />
Section 10 – The Industrial All Risks policy<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 1,150<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,400<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,350<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 400<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 380<br />
GROUP INTERNATIONAL<br />
USD 280<br />
28 29
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
LIABILITY<br />
INSURANCE<br />
Our courses have been constructed to provide a<br />
comprehensive understanding of Liability Insurance<br />
concentrating on various areas of the business<br />
Title<br />
1.17 Intermediate Course in Fire Insurance - Claims (Updated)<br />
Title<br />
1.18 Foundation Course in Liability Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Departmental Heads, Underwriters, Claims Handlers , Adjusters, Brokers, Agents & Policyholders who are<br />
involved in claims on fire insurance.<br />
Basic knowledge of fire insurance.<br />
Who Should<br />
Attend<br />
• New entrants to the industry<br />
• Insurance personnel and non-insurance personnel whose work require a basic understanding or a<br />
practical knowledge of the subject<br />
• Anyone who requires basic knowledge of insurance<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants would be able to:<br />
• Gain a deeper understanding of essentials of a binding contract.<br />
• Relate the principles of insurance and its application to fire insurance claims.<br />
• Apply various methods and aspects of claim investigation.<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants will be able to:<br />
• Understand how legislation affects the handling of liability risks<br />
• Describe how legal liabilities can arise in different situations and how they may be insured<br />
• Describe the various types and cover of liability insurance<br />
• Identify the underwriting factors and consideration<br />
• Interpret various measures and practice of indemnity.<br />
• Identify and discuss the claims procedures and various claims issues.<br />
Key Course<br />
Contents<br />
Session 1<br />
• Sources of legal liability and need for liability insurance<br />
Key Course<br />
Contents<br />
DAY 1<br />
Session 1 – A Binding Contract<br />
Session 2 – The Insurance Contract<br />
Session 3 – Methods & Main Aspects of Investigation<br />
DAY 2<br />
Session 4 – Indemnity Practices<br />
Section 5 – Claims Procedures & Issues<br />
Section 6 – Case Studies<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
Session 2<br />
• Overview of the market demand for liability insurance<br />
Session 3<br />
• Application of principles of insurance to liability insurance<br />
Session 4<br />
• Types of liability insurance and their scope of cover<br />
- Public Liability<br />
- Personal Liability<br />
- Products Liability<br />
- Professional Indemnity<br />
- Employer’s Liability<br />
- Workmen’s Compensation<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
30 31
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1.19 Foundation Course in Comprehensive General Liability Insurance<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• New entrants to the industry<br />
• Insurance personnel and non-insurance personnel whose work require a basic understanding or a<br />
practical knowledge of the subject<br />
• Anyone who requires basic knowledge of insurance<br />
At the end of the course, participants will be able to:<br />
• Understand the Malaysian Legal System<br />
• Appreciate the main source of legal liability<br />
• Apply the legal aspects of insurance to liability insurance<br />
• Explain the principles governing liability insurance<br />
• Understanding the Malaysian Legal System<br />
• Main source of Legal Liability<br />
• Remedies<br />
• Legal Aspects of Insurance<br />
• Insurance Intermediaries<br />
• Principles Governing Liability Insurance<br />
• Approach to Risk<br />
• Society’s attitude to tortious liability<br />
• Case study<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1.20 Workshop on Liability Insurance Underwriting<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• Insurance personnel with basic knowledge of Insurance or Liability Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
At the end of the course, participants will be able to:<br />
• Gain an in-depth understanding of the various forms of liability cover available with focus on the CGL,<br />
Contractual Liability and Products Liability<br />
• Explain how legal liabilities can arise in different situations and how they may be insured<br />
• Assess/identify the risk/loss exposures and observe the market practice<br />
• Describe the main and key features of each cover and their entire underwriting processes<br />
• Make a reasonable underwriting decision based on the techniques learnt and experiences shared during<br />
the workshop<br />
• Know the whole process of underwriting<br />
• Have the knowledge to make an underwriting decision<br />
• Comprehensive General Liability Insurance<br />
- The policy cover, extensions and exclusions<br />
- The various forms of cover available in the market<br />
- Review the difference between the Public Liability and CGL policy<br />
- What information is required to underwrite and how to evaluate the risk exposure<br />
- The basis of rating<br />
- Case study: CGL and the underlying clauses<br />
• Contractual Liability<br />
- The application and impact of policy clauses, conditions and exclusions<br />
- A review of the contractual obligations found under the various oil contract such as Shell, Petronas,<br />
EPMI and other contracts<br />
- The basis of rating<br />
- Case Study: The scope of cover provided<br />
- Case study on coverages<br />
• Products Liability Insurance<br />
- A review of claims made and occurrence form<br />
- The policy cover, extensions and exclusions<br />
- Review of information to underwrite Products liability Insurance<br />
- The basis of rating<br />
- Case Study<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
FEES<br />
MEMBER<br />
RM 1,400<br />
GROUP MEMBER<br />
RM 1,350<br />
NON MEMBER<br />
RM 1,600<br />
GROUP NON MEMBER<br />
RM 1,550<br />
INTERNATIONAL<br />
USD 470<br />
GROUP INTERNATIONAL<br />
USD 450<br />
32 33
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.21 Intermediate Course in Liability Insurance<br />
Title<br />
1.22 Intermediate Course in Liability Insurance - Claims<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge of Insurance or of Liability Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge of Insurance or Liability Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Identify and discuss the sources of legal liability and relate them to the types of liability insurance<br />
coverage available<br />
• Examine and discuss the scope of cover and exceptions under the various liability insurance policies and<br />
appreciate that different wording operate in the insurance market<br />
• Describe the various underwriting factors and hazards connected with legal liability risks and the various<br />
methods of premium rating<br />
• Discuss the methods of reinsurance related to the liability portfolio<br />
• Introduction<br />
• The Sources of Liability<br />
• Doctrines of Interpreting Negligence<br />
• Case Study : Legal Basis<br />
• Types of Liability Insurance and their Scope<br />
of Cover<br />
- Workmen’s Compensation Insurance<br />
- Employer’s Liability Insurance<br />
- Public Liability Insurance<br />
- Comprehensive General Liability Insurance<br />
- Excess Liability Insurance<br />
- Umbrella Liability Insurance<br />
- Others forms of Liability Insurance<br />
- Case study: Comprehensive General Liability<br />
Insurance<br />
• Export Products Liability Insurance<br />
- Application Laws<br />
- Coverage forms<br />
- Claims experience<br />
- Rating approach<br />
- Reasons for the large awards<br />
• Analysis of Coverage Specifics<br />
- Policy Conditions<br />
- Critical exclusions<br />
- Warranties and Endorsements<br />
• Underwriting and Rating<br />
- Scrutiny of proposals and assessment of risks<br />
- Survey and risk improvement<br />
- Base of Rating<br />
- Case study: Public Liability Vs General Liability<br />
• Reinsurance<br />
• Difference between Property and Liability<br />
Insurance<br />
• Difference between Public Liability Insurance and<br />
Comprehensive General Liability Insurance<br />
• Portfolio Management<br />
- Loss Trending<br />
- Combine Loss Experience<br />
- Permissible Loss Ratio<br />
- Pricing for profit<br />
- Profit Equation<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Apply the fundamental insurance principles relate to liability polices<br />
• Explain the salient features and provisions afforded under the liability insurance policies<br />
• Discuss the process and practices of claims settlement and claims reserving<br />
• Acquire the skills as to how to negotiate with insured and third party claimants<br />
• Understand and appreciate court procedures<br />
Session 1<br />
• Application principles of insurance to Liability Claims<br />
Session 2<br />
• Circumstances which can give rise to claims under the following policy coverages;<br />
- Public Liability<br />
- Personal Liability<br />
- Products Liability<br />
- Professional Indemnity<br />
- Employer’s Liability<br />
- Workmen’s Compensation<br />
Session 3<br />
• Claims Procedure and Documentation<br />
• Claims Reserving<br />
- Third Party Property<br />
- Third Party injury and death<br />
Session 4<br />
• Negotiations with insured and third party<br />
Session 5<br />
• Court procedures<br />
• Case studies<br />
FEES<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
34 35
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
MARINE<br />
INSURANCE<br />
The Marine Insurance courses provide participants<br />
the required knowledge and understanding of the<br />
subject matter and the opportunity to apply their<br />
learning to work-based experience.<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1.23 Foundation Course in Marine Cargo Insurance (Updated)<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• New Entrants – relating to insurance<br />
• Insurance industry personnel with 1 to 2 years experience<br />
• Anyone who requires basic knowledge on marine cargo insurance<br />
• Basic understanding of insurance<br />
• Those handling or carrying out tasks relating to marine cargo insurance<br />
• Roles and responsibility involving in marine cargo insurance<br />
• Basic spoken and written English<br />
At the end of the course, participants would be able to:<br />
• Understand the concept and development of marine insurance<br />
• Identify the principles applicable to marine cargo insurance<br />
• Understand the difference between the various types of marine cargo policy<br />
• Appreciate the purpose of Incoterms and Sales Contract<br />
• Understand some basic scope of policy coverage<br />
• Identify basic risk exposure for underwriting consideration<br />
• Understand the claim process and procedure<br />
DAY 1<br />
Session 1<br />
Introduction to Marine Insurance<br />
- Why it is call a marine adventure<br />
- Brief overview of marine insurance history and it’s<br />
development<br />
- International and Malaysian trade practices<br />
Session 2<br />
The basic principles relating to marine cargo<br />
insurance<br />
- Including implied/express warranty<br />
Session 3<br />
Introduction to various types of marine cargo policy<br />
- Including brief overview of basis of valuation and<br />
check insurance duty<br />
Session 4<br />
Brief overview on the purpose of Incoterms 2010 and<br />
Sales Contract<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
DAY 2<br />
Session 5<br />
Introduction to revised Institute Cargo Clauses<br />
A, B and C<br />
- Basic coverage and exclusion<br />
- Comparison between the clauses<br />
- Duration of cover (Transit Clause)<br />
Session 6<br />
Introduction to the basic cargo risk assessment<br />
- How to interpret information and underwriting<br />
the risk<br />
Session 7<br />
Introduction to claim process and procedure<br />
- The importance of original claim documents<br />
- Red Clause or Importance Notice<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1.24 Intermediate Course in Marine Cargo Insurance (Updated)<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• Executive and Manager from the insurance industry<br />
• Anyone who wants to learn more about technical marine cargo insurance<br />
• Those who have attended the Foundation course in Marine Cargo Insurance<br />
• Those with at least 2 years experience in marine cargo insurance<br />
• Those in the industry for more than 3 years with exposure in marine cargo insurance<br />
At the end of the course, participants would be able to:<br />
• Identify the principles applicable to marine cargo insurance<br />
• To draft the various types of marine cargo policy<br />
• Understand the purpose and application of Incoterms and Sales Contract and advice client accordingly<br />
• Analysis and interpret the different coverage provided by various institute clauses<br />
• Identify relevant risk exposure for underwriting consideration and prepare quotation<br />
DAY 1<br />
Session 1<br />
Introduction to Marine Insurance Act 1906<br />
- Emphasizing the various sections relating to marine<br />
cargo insurance<br />
Session 2<br />
Policy drafting of the various types of marine cargo<br />
policy<br />
- Including the application of various mandatory<br />
clauses<br />
Session 3<br />
How to compute the actual cargo sum insured<br />
Session 4<br />
Why insurance on duty need to be separately<br />
insured<br />
Session 5<br />
Analysis of all the 11 different types of terms under<br />
Incoterms 2010<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
DAY 2<br />
Session 6<br />
Analysis of the revised Institute Cargo Clauses A, B<br />
and C – 2009<br />
- Including the major differences when comparing<br />
with 1982 clauses<br />
- Brief overview of their respective War and Strikes<br />
Clauses<br />
Session 7<br />
Detail understanding of cargo risk assessment in<br />
marine cargo underwriting, not limited to<br />
- Modes of transit and it’s hazards<br />
- Understand the importance of risk exposure<br />
outside Malaysia<br />
- Application of excess and general exclusions<br />
- Example of technical rating<br />
- Case study<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
36 37
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
MOTOR<br />
INSURANCE<br />
Courses on Motor Insurance introduce participants to<br />
the important features and technical know-how of<br />
the subject matter that can be applied to their workbased<br />
scenarios, as well as increase participants<br />
current knowledge of the motor insurance business.<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1.25 Intermediate Course in Marine Cargo Claims (Updated)<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• Insurance personnel with basic knowledge of Insurance or Marine Cargo Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
At the end of the course, participants would be able to:<br />
• Apply the principles of insurance applicable to marine cargo claims<br />
• Comprehend various coverage found under marine cargo insurance<br />
• Deal with the procedural aspects and documentation of marine cargo claims and claims reserving<br />
• Handle ‘recoveries’ from the carriers and collection under General Average<br />
Session 1<br />
• Application of the principles of insurance to<br />
Marine Cargo Insurance<br />
Session 2<br />
• Marine Cargo Insurance coverages and application<br />
of relevant sections of Marine Insurance Act 1906<br />
• Analysis of Institute Cargo Clauses (A), (B) and (C)<br />
• Institute War Clauses (Cargo)<br />
• Institute Strikes Clauses (Cargo)<br />
• Institute Air Cargo Clauses<br />
• Institute Trade Clauses<br />
- Commodity Trade Clauses<br />
- FOSFA Trade Clauses<br />
- Rubber Trade Clauses<br />
- Bulk Oil Clauses<br />
- Timber Trade Clauses<br />
- Frozen Food Clauses<br />
- Frozen Meat Clauses<br />
• Open covers, floating policies and open policies<br />
- Terms and Conditions for cargo contracts<br />
- Distinction between open covers, floating<br />
policies and open policies<br />
• Seller’s interest policy<br />
• Increased value insurances<br />
- PP.I. Policy<br />
- Insurance Duty<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
Session 3<br />
• Claims procedure and documentation<br />
• Particular Average Claims<br />
• Actual and constructive Total Loss<br />
• General Average Claims<br />
- Application of York-Antwerp Rules<br />
• Salvage Changes<br />
• Sue and Labour Charges<br />
• Survey Reports<br />
• Problems of Containerisation<br />
• Settling agents<br />
Session 4<br />
• Practical Adjustments (Case Studies)<br />
Session 5<br />
• Recoveries under subrogation rights and salvage<br />
disposal<br />
• Carriers’ liability under Carriage of Goods by Sea<br />
Act<br />
• General Average recoveries<br />
• Salvage disposal<br />
Session 6<br />
• Claims Reserving<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1.26 Foundation Course in Motor Insurance<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• Those who have basic knowledge of insurance<br />
• Insurance staff and agents<br />
• Those who want to gain basic knowledge of motor insurance<br />
• Non - insurance personnel whose work require basic understanding or practical knowledge of the subject<br />
• Anybody who requires knowledge of insurance<br />
At the end of the course, participants will be able to:<br />
• Identify the principles of insurance to Motor insurance<br />
• State the laws and regulations relating to Motor insurance - RTA, CBC, ICAM and Motor Tariff<br />
• Compare the coverages for the various classes of motor insurance<br />
• Identify underwriting factors and calculate premium according to Tariff<br />
• State claims procedures and the related documentation<br />
Session 1<br />
• Application of the principles of insurance to Motor<br />
Insurance<br />
Session 2<br />
• Laws and regulations relating to Motor Insurance<br />
- Road Transport Act 1987<br />
- Legislation<br />
- Inter-company Agreement<br />
- Structure of Malaysian Motor Insurance Tariff<br />
- Cash-before-cover<br />
Session 3<br />
• Analysis of Scope of cover, exclusions conditions<br />
in respect of<br />
- Act only policy<br />
- Third party policy<br />
- Third party, fire & theft policy<br />
- Comprehensive policy<br />
Session 4<br />
• Documentation<br />
- Proposal Forms<br />
- Cover Notes<br />
- Certificates of Insurance<br />
- Policy<br />
- Endorsement<br />
- Renewal Notices<br />
- Claims documents<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
Session 5<br />
• Underwriting and rating<br />
- Computation of premium<br />
- No Claims Discounts<br />
- Short period rates<br />
- Fleet rating<br />
- Vehicles laid up<br />
- Compulsory excess<br />
• Insurance Fraud<br />
- Definition<br />
- Classification of fraud<br />
• Application of Service Tax<br />
Session 6<br />
• Claims procedure and documentation<br />
- Third party claims<br />
- Damage claims<br />
- Theft claims<br />
• Electronic claims processing<br />
38 39
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.27 Intermediate Course in Motor Insurance - Claims Handling and Loss Assessment<br />
Title<br />
1.28 Intermediate Course in Motor Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance staff with basic knowledge of Motor Insurance<br />
• Insurance agents and non - insurance personnel whose work require practical knowledge of the subject<br />
• Anybody who requires knowledge of insurance<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge insurance or of Motor Insurance<br />
• Non - insurance personnel whose work require practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants would be able to:<br />
• Understand the various types of claims under Motor Insurance<br />
• Appreciate the duties and obligations of motor loss adjusters<br />
• Outline the procedures involved in the handling and adjusting of motor claims<br />
• Understand the settlement process and procedures<br />
Key Learning<br />
Outcomes<br />
At the end of the course, participants will be able to:<br />
• Identify the important areas of RTA, CBC ruling and ICAM in motor underwriting<br />
• Compare the coverages for the various classes of motor insurance<br />
• Identify underwriting factors<br />
• Rate premium according to tariff<br />
Key Course<br />
Contents<br />
Motor Insurance<br />
• Compulsory Insurance - The Governing Laws &<br />
Principles<br />
• The Documentation Involved<br />
• Classification of Motor Vehicles<br />
• Objectives & Commitment of the Claims<br />
Department<br />
• GPI 14 Guidelines<br />
• Stages in Claims Handling<br />
Types of Claims<br />
• Own Damage & OD-KFK Claims<br />
- Actual Total Loss<br />
- Constructive Total Loss<br />
- MRC & Basis of assessment<br />
- Contract Repairs<br />
- Unsatisfactory Repairs<br />
- Chain Collision Claims<br />
• Own Damage-Windscreen<br />
- Replace or Repair<br />
• Theft Claim<br />
• Third Party Property Damage (TPPD) Claims<br />
• Third Party Bodily Injury (TPBI) Claims<br />
Settlement Process<br />
• Claims procedures & Documentations<br />
• Basis of Settlement & Payment of Claims<br />
• Alternative Dispute Resolution<br />
• The Role of Adjusters<br />
• Risk Management Process from Adjusters<br />
perspective<br />
• External Adjusters VS In-house Surveyors<br />
• Interpretation and impact of:<br />
- IBNR<br />
- Risk Based Capital (RBC)<br />
- Reputation<br />
- Efficient recovery<br />
• Salvage & Recovery<br />
- Monetary Value VS Public Interest/Consumer<br />
Protection Issue<br />
• Dealing with Fraud<br />
• Post Settlement Action<br />
- Element of Risk Management Process<br />
Key Course<br />
Contents<br />
Session 1<br />
• Laws and regulations relating to Motor Insurance<br />
- Road Transport Act 1987<br />
- FSA<br />
- Inter-Company Agreement<br />
Session 2<br />
• Analysis of Scope of cover, exclusions, conditions<br />
in respect of<br />
- Act only policy<br />
- Third party policy<br />
- Third party, fire & theft policy<br />
- Comprehensive policy<br />
Session 3<br />
• General Regulations of Malaysian Motor Tariff<br />
Session 4<br />
• Underwriting factors<br />
- Scrutiny of proposals<br />
- Assessment of moral and physical hazards<br />
- Underwriting control<br />
- Fraud indicator related to Motor Insurance<br />
Session 5<br />
• Rating under Malaysian Motor Tariff<br />
- Value of the vehicle<br />
- No Claim discount<br />
- Short period rates<br />
- Computation of premiums<br />
- Fleeting rating<br />
- Vehicles laid up<br />
- Compulsory excess<br />
Session 6<br />
• Documentation<br />
- Cover notes, certificates, renewal documents<br />
- Policy drafting<br />
- Endorsements<br />
Session 7<br />
• Overall Portfolio Analysis<br />
Session 8<br />
• Case studies<br />
FEES<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
40 41
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.29 Intermediate Course in Motor Insurance - Claims<br />
Title<br />
1.30 Intermediate Course in Motor Insurance Bodily Injury/Fatal Claims<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge of insurance or of Motor Insurance<br />
• Non - insurance personnel whose work require understanding and practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge of insurance or of Motor Insurance<br />
• Non - insurance personnel whose work require understanding and practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Handle the various types of motor claims within the application of various statutes, insurance regulations<br />
and market agreements<br />
• Identify the type of reinsurance protection on the company’s motor business and the procedures of recovery<br />
• Read investigation report with a critical mind<br />
• Analysis of scope of cover, exclusions conditions in respect of<br />
a) Act only policy<br />
b) Third party policy<br />
c) Third party, fire & theft policy<br />
d) Comprehensive policy<br />
• General regulations of Malaysian Motor Tariff JPI14, Bank Negara Malaysia<br />
• Claims procedure and documentation<br />
- Fire claims<br />
- Theft claims<br />
- Accidental damage claims<br />
- Knock-for-Knock Agreement<br />
- Third Party property damage claims<br />
- Provisions of Road Transport Act 1987<br />
- Civil Court procedures<br />
- Motor Insurer’s Bureau<br />
• Estimation of damage<br />
• Understand type of damage components<br />
• Electronic Claims Processing<br />
• Claims reserving including IBNR<br />
• Claims statistics<br />
• Case studies<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Understand Civil Procedure in relation to claims<br />
• Appreciate as to how courts assess Liability and Quantum bodily injury claims<br />
• Effectively deal with lawyers and adjusters<br />
• Handle Bodily Injury Claims efficiently and effectively<br />
• Acquire practical approach in dealing with liability and quantum on motor insurance matters<br />
• Acquire the skills of negotiating ‘persuasive’ settlements with confidence<br />
• Manage time more effectively<br />
• Financial Services Act (in relation to claims)<br />
• Courts jurisdiction and procedure<br />
• Road Transport Act 1987<br />
- Part IV (Section 89 to 107)<br />
- Road Traffic Rule<br />
• Application of Civil Law (Amendment) Act 1984 and Limitation Act 1950<br />
• Assessment of liability of insurers and recovery prospects<br />
• Quantification of claims<br />
• Legal costs and interests<br />
• Delay in settlement and its effect on quantum<br />
• Out of courts settlement<br />
- Advantages and Effectiveness or vice-versa<br />
• Effective discharge of liability and proper documentation<br />
• Setting aside JID (Judgement in Default)<br />
• Verification of draft consent orders for courts approval<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
42 43
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
REINSURANCE<br />
Courses on Reinsurance are designed to provide<br />
participants with a broad understanding of<br />
reinsurance market and business with key topics<br />
and issues aptly covered.<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1.31 Foundation Course in Reinsurance<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• Insurance staff and agents with basic knowledge of insurance<br />
• Non - insurance personnel whose work require basic understanding and practical knowledge of the subject<br />
• Anybody who requires knowledge of Reinsurance<br />
At the end of the course, participants will be able to:<br />
• Explain the importance and need for reinsurance protection<br />
• Understand the principles underlying the reinsurance business<br />
• Describe the roles of the parties involved in the reinsurance market<br />
• Identify the various types of reinsurance contracts<br />
• Identify the factors involved in reinsurance underwriting and programme<br />
• Understand the process of fixing retention<br />
Session 1<br />
• Introduction<br />
- Need for Reinsurance<br />
- General Principles of Reinsurance<br />
- Law of Reinsurance<br />
Session 2<br />
• Reinsurance market<br />
- National Market<br />
- Buyers, Sellers and Intermediaries<br />
a) National and International<br />
Session 3<br />
• Types of Reinsurance<br />
- Facultative Reinsurance<br />
- Proportional Reinsurance Treaties<br />
(a) Quota Share Treaties<br />
(b) Surplus Treaties<br />
- Non - proportional Reinsurance Treaties<br />
(a) Excess of Loss Treaties<br />
(b) Stop Loss / Excess of Loss Ratio<br />
- Pools<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
Session 4<br />
• Reinsurance Underwriting<br />
Session 5<br />
• Fixing Retentions<br />
Session 6<br />
• Reinsurance Programming<br />
Session 7<br />
• Administration and Accounting<br />
Title<br />
Venue<br />
Who Should Attend<br />
Key Learning<br />
Outcomes<br />
1.32 Intermediate Course in Reinsurance - Accounting<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
• Insurance personnel with basic knowledge of Insurance or of Reinsurance<br />
• Non - insurance personnel whose work require understanding and practical knowledge of the subject<br />
• Anyone who requires knowledge of Reinsurance<br />
At the end of the course, participants will be able to:<br />
• Appreciate and apply the principles and techniques involved in reinsurance accounting<br />
• Present and handle the appropriate reinsurance statistics<br />
Key Course Contents Session 1<br />
• Introduction<br />
- Types of Reinsurance<br />
- Facultative<br />
- Treaties: (a) Proportional (b) Non-proportional<br />
- Underwriting Process<br />
- Records, procedures, controls<br />
Session 2<br />
• Financial provisions of Proportional Reinsurance<br />
& Accounting<br />
- Reinsurance commission<br />
- Reimbursement of taxes and levy<br />
- Profit commission<br />
- Portfolio Transfer Provisions<br />
- Premium Reserve and Interest on Reserve<br />
- Cash loss recoveries<br />
- Compilation of Accounts<br />
- Control on settlements<br />
Session 3<br />
• Financial Provisions of Excess of Loss Cover<br />
- Deposit Premium<br />
- Minimum Premium<br />
- Adjustment Premium<br />
- Burning cost loaded rate<br />
- Specified rate percent<br />
- Cost of Living Index Clause<br />
- Claims recovery<br />
• Credit for salvage and recoveries<br />
- Reinstatement provisions<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
Session 4<br />
• Internal controls<br />
- In relation to administration of reinsurance<br />
cessions<br />
- In relations to administration of inward<br />
reinsurance<br />
Session 5<br />
• Accounting Treatment for foreign Exchange<br />
- Reinsurance Cessions<br />
- Reinsurance Acceptance<br />
Session 6<br />
• Provision for outstanding claims-Inward<br />
Reinsurance<br />
- Inward Facultative Business<br />
- Inward Excess of Loss Covers<br />
- Inward Treaties<br />
- Provision for IBNR claims<br />
Session 7<br />
• Statutory provisions in relation to reinsurance<br />
- Insurance Act/FSA<br />
- Income Tax Act<br />
Session 8<br />
• Statistics and Management Report<br />
Session 9<br />
• Compliance<br />
- Malaysian Accounting Standard<br />
- Bank Negara guidelines and circulars<br />
Session 10<br />
• Case Studies<br />
44 45
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.33 Intermediate Course in Reinsurance - Treaty Wording<br />
Title<br />
1.34 Workshop on Reinsurance Underwriting<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge of Insurance or of Reinsurance<br />
• Non - insurance personnel whose work require understanding and practical knowledge of the subject<br />
• Anyone who requires knowledge of Reinsurance<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge of Insurance or Reinsurance<br />
• Non - insurance personnel whose work require understanding and practical knowledge of the subject<br />
• Anyone who requires knowledge of Reinsurance<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Outline the legal aspects governing the Contract Wording for Treaty Reinsurance<br />
• Understand how to prepare contract wording<br />
• Identify the major contract wording error<br />
• Complete a checklist for drafting<br />
• Proof read contract wording<br />
• Complete contract wording with all clauses indexed<br />
• Understand the greatest potential pitfalls<br />
• Legal Aspects<br />
• Understanding the Treaty Slip<br />
• Structure of Treaty Contract Wording<br />
- Preamble<br />
- Business Clauses<br />
- Accounting Clauses<br />
- Exclusion Clauses<br />
- Other Clauses<br />
• Proportional Wording<br />
• Non-Proportional Wording<br />
• Purpose and application of these clauses<br />
• Preparing the Draft Wording<br />
• Practical Exercises<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Better understand the underwriting on Inward Treaty Reinsurance business with the goal of writing for profit<br />
• Understand the “pitfalls” in the underwriting of such business<br />
• Setting the scene for underwriting inward reinsurance business<br />
- Defining objectives<br />
- Fixing the line limits and retention<br />
- Estimating the cost of acquisition and processing of the business<br />
- Accumulation exposures and reinsurance protection<br />
• Developing systems and control on the reinsurance business underwritten<br />
- Underwriting data<br />
- Accounts<br />
- Claims<br />
- Outward Reinsurance (Retrocession)<br />
- Recording liabilities<br />
- Underwriting statistics<br />
• Ensuring adequate reserving for medium-tail and long-tail reinsurance business<br />
- Development Year (Triangulation) Statistics<br />
- U.P.R. and I.B.N.R. (and/or I.B.N.E.R)<br />
• A suggested check-list for underwriting inward reinsurance business<br />
FEES<br />
MEMBER<br />
RM 1,400<br />
GROUP MEMBER<br />
RM 1,350<br />
NON MEMBER<br />
RM 1,600<br />
GROUP NON MEMBER<br />
RM 1,550<br />
INTERNATIONAL<br />
USD 470<br />
GROUP INTERNATIONAL<br />
USD 450<br />
46 47
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
MISCELLANEOUS<br />
ACCIDENT<br />
INSURANCE<br />
The Miscellaneous Accident Insurance courses<br />
provide participants with the required knowledge<br />
of the subject matter by developing key ability and<br />
comprehension that are necessary in improving their<br />
work-based experience.<br />
Title<br />
1.35 Foundation Course in Miscellaneous Accident Insurance (Updated)<br />
Title<br />
1.36 Intermediate Course in Miscellaneous Accident Insurance (Updated)<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• New entrants to the insurance industry<br />
• Insurance personnel involved directly in the market or in a supporting area or a call or service environment<br />
• Agents<br />
• Anyone who requires basic knowledge in miscellaneous insurance<br />
Basic knowledge of insurance principles is essential<br />
At the end of the course, participants would be able to:<br />
• Define the principles of insurance and their application to the various classes of Miscellaneous (MISC) Insurance<br />
• Recognize the market and the importance of MISC Insurance in Malaysia<br />
• Recognize the importance of policy drafting<br />
• Describe the cover available under the various MISC classes of insurance<br />
• Identify the basic MISC underwriting considerations<br />
• Explain the basic MISC claims handling and procedures involved<br />
DAY 1<br />
Session 1<br />
Application of the Principles of<br />
Insurance to the Miscellaneous<br />
Accident Classes<br />
Session 2 & 3<br />
Overview of the Market for<br />
Miscellaneous Insurance including<br />
Update of the Local Regulatory<br />
Session 4<br />
Policy Drafting<br />
Session 5<br />
Standard Cover, Exclusions and<br />
Conditions<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
DAY 2<br />
Session 6<br />
Product Disclosure Sheet<br />
Session 7<br />
Underwriting Considerations<br />
Session 8<br />
Claims Procedures and<br />
Documentations<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• Department Heads, Underwriters, Claims and Marketing Staff, Adjusters, Risk Surveyor, Brokers and Agents<br />
• Anyone who has attended the Foundation Course in Miscellaneous Accident Insurance<br />
• Anyone who has basic knowledge in the subject<br />
At the end of the programme, participants would be able to:<br />
• Have a better understanding of the market and the importance of Miscellaneous Accident insurance<br />
in Malaysia<br />
• Have a better awareness of the local regulatory requirements<br />
• Appraise the importance of survey to risks assessment and underwriting process<br />
• Appreciate the detailed underwriting and rating of Miscellaneous classes<br />
• Understand the application of clauses to the standards policy wordings<br />
• Explain methods of dealing with retention and reinsurance<br />
• Utilize management information system for better underwriting results<br />
DAY 1<br />
Session 1<br />
The Miscellaneous Accident Insurance<br />
Market<br />
Session 2<br />
A Well Regulated Industry<br />
Session 3<br />
Scope of Cover including Extensions,<br />
Variations and Case Studies<br />
Session 4<br />
Survey Procedures and Risk<br />
Improvement Measures<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
DAY 2<br />
Session 5<br />
Underwriting and Rating Guides<br />
Session 6<br />
Designing MISC Reinsurance<br />
Programme<br />
Session 7<br />
Management Information<br />
System<br />
48 49
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
RISK<br />
MANAGEMENT<br />
The courses on Risk Management are developed<br />
to deliver broad knowledge and understanding of<br />
risk management in insurance as a central part of<br />
organisation’s strategic management.<br />
Title<br />
1.37 Intermediate Course in Miscellaneous Accident Insurance – Claims<br />
Title<br />
1.38 Foundation Course in Risk Management<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance Industry Personnel who have basic knowledge in Insurance or basic knowledge in Miscellaneous<br />
Accident Insurance<br />
• Non - insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who require knowledge on insurance<br />
Who Should<br />
Attend<br />
• New entrants to the industry<br />
• Insurance and non - insurance personnel whose work require basic understanding and practical<br />
knowledge of the subject<br />
• Anyone who requires basic knowledge of insurance<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• Anyone who has attended the Foundation Course in Miscellaneous Accident Insurance<br />
• Anyone who has at least one year of experience handling general insurance claims<br />
At the end of the programme, participants would be able to:<br />
• Identify the Principles of Insurance to the various classes of Miscellaneous (MISC) Insurance<br />
• Familiar with the local regulatory requirement<br />
• Understand the standard scope of cover, exclusions, conditions and common clauses of the MISC<br />
Accident policies<br />
• Recognize the claim handling procedures from claim notification to claim file closure and recovery<br />
• Explain the role of the supporting functions of third party service provider such as loss adjuster, forensic<br />
and solicitor<br />
• Appraise the relevance of Claim Management in MISC Accident Claims<br />
• Analyze the overall claims statistics for better portfolio management<br />
DAY 1<br />
Session 1<br />
Application of the Principles of<br />
Insurance to Miscellaneous Accident<br />
Claims<br />
Session 2<br />
Update of the Local Regulatory<br />
Session 3<br />
Scope of Cover, Exclusions, Conditions<br />
and Common Clauses of the<br />
Miscellaneous Accident Insurance<br />
Policies<br />
Session 4<br />
Claim Processing<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
DAY 2<br />
Session 5<br />
The Role of Service Providers<br />
Session 6<br />
Claims Management<br />
Session 7<br />
Market Information<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Understand the concept, definition and function of risk management<br />
• Identify the features and techniques of risk identification, analysis, control and financing<br />
• Describe the administrative process of how to implement and monitor the risk management programme<br />
• Understand the importance of the role of risk manager<br />
• Risk<br />
- Meaning, classification, cost<br />
• Risk Management<br />
- Concept, definition, function<br />
• Risk identification<br />
- Organisation charts<br />
- Physical inspections<br />
- Check lists<br />
- Flow charts<br />
- HAZOP<br />
- Fault trees<br />
- Risk and its approaches to its measurements<br />
• Risk Control<br />
- Fire and other perils, prevention and protection<br />
- Security<br />
- Liability and protection<br />
- Nuisance and environment exposures<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
• Risk Control (continued)<br />
- Workplace safety and health<br />
- Quality control techniques<br />
- Contingency and emergency planning<br />
• Risk Financing<br />
- The evaluation of risk financing tools, retention<br />
and transfer<br />
- Insurance, non-insurance, pre and post loss<br />
funding<br />
- Retention and self insurance decisions<br />
- Insurance and reinsurance<br />
- Principles and practices for corporate buyer<br />
• Developing a Risk Management Programme<br />
- Risk management process and its administration<br />
- Developing the corporate risk management<br />
philosophy<br />
- Writing the risk management statement<br />
- The risk manager’s role<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
50 51
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
HEALTH &<br />
MEDICAL<br />
INSURANCE<br />
Our course have been constructed to provide<br />
a comprehensive understanding of Health and<br />
Medical Insurance, as well as by focusing on claims<br />
management that requires knowledge of all aspects<br />
of medical insurance.<br />
Title<br />
1.39 Intermediate Course in Designing an Insurance Programme Using Risk Management Approach<br />
Title<br />
1.40 Foundation Course in Health and Medical Insurance (Updated)<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
• Insurance personnel with basic knowledge of Insurance or Risk Management<br />
• Non - insurance personnel whose work require understanding and practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
Who Should<br />
Attend<br />
All new-comers or new players to the medical and health insurance sector, healthcare professionals, employee<br />
benefit consultants, software designers and anyone who are interested to obtain a basic knowledge in medical<br />
insurance.<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Understand the basic risk management principles and process<br />
• Understand and apply the various techniques that can be used to identify and analyze risk exposure<br />
• Systematically analyse an organisation’s exposures and needs, and draw up a programme for insuring such<br />
exposures or alternatively treat them<br />
• Understand some of the pitfalls in any insurance programme that may adversely affect an organisation<br />
• Establish an insurance portfolio and manage it effectively<br />
• Introduction<br />
- Insurance programming and portfolio<br />
management<br />
a) Conventional versus risk management<br />
• Exposure inventorying<br />
- Identify and listing assets<br />
a) Tangible/intangible properties<br />
b) Internal/external<br />
- Identifying and listing exposures<br />
a) Direct and indirect exposures<br />
b) Liabilities<br />
• Risk Assessment and Evaluation<br />
- Useful risk assessment techniques<br />
- Assessing and documenting your risk exposures<br />
- Evaluation and decision making<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
• Treatment of risk exposure (I)<br />
- Insurance programming<br />
a) Assessing insurance requirements<br />
b) Categorizing assets exposures<br />
c) Insurance programming<br />
- Reviewing the insurance programme<br />
a) Identifying pitfalls<br />
b) Reviewing terms, conditions and exclusions<br />
c) Rectifying inadequacies<br />
• Treatment of risk exposures (II)<br />
- Alternative risk treatment<br />
a) Risk control<br />
b) Risk financing<br />
c) Risk transfer<br />
- Risk management programmes to minimize or<br />
mitigate risk exposures<br />
- Insurance portfolio management (process and<br />
administration)<br />
- Claims review<br />
- Use of consultants or external expertise<br />
- Documentation<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Basic knowledge of insurance principles is essential<br />
At the end of the course, participants would be able to:<br />
• Explain the scope and operation of medical insurance<br />
• Recognize the principle of medical insurance<br />
• Describe the potential of medical insurance in Malaysia and how it is marketed<br />
• Name the scope of benefit of medical insurance<br />
• State the main policy exclusion of the medical insurance contract<br />
• List the essential operation that a medical insurer undertakes<br />
• Explain the concept of managed care<br />
DAY 1<br />
Session 1<br />
Introduction to Medical Insurance<br />
Session 2<br />
The potential of Medical Insurance in Malaysia<br />
Session 3<br />
Scope of Hospital and Surgical Insurance Benefits<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
DAY 2<br />
Session 4<br />
Common Exclusions in Hospital & Surgical Insurance<br />
Policies<br />
Session 5<br />
Administration of Hospital & Surgical Insurance<br />
Policies<br />
Session 6<br />
Managed Care Organization/Third Party<br />
Administrators<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
52 53
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
1.41 Intermediate Course in Medical and Health Insurance (Non-Medical Aspect of Claims) - (Updated)<br />
Title<br />
1.42 Intermediate Course In Medical & Health Insurance – (Claims) - (Updated)<br />
Venue<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Underwriters, claims assessors, sales intermediaries, customer service officers, trainers, product designers and<br />
those involved in pricing, healthcare professionals, software programmers, employee benefit professionals,<br />
Third party administrators managing medical insurance claims.<br />
Those who have attended the Foundation Course in Health & Medical Insurance or with at least 6 months<br />
working experience in insurance related positions.<br />
At the end of the programme, participants would be able to:<br />
• Explain the key terminology/definition and calculate the various elements of the Hospital & Surgical<br />
Insurance benefit structure<br />
• Match the various expense items to their respective benefit category and to calculate the amount of<br />
admissible and non-admissible claims<br />
• Explain the situation where an upgrading of room becomes medically necessary<br />
• Explain the meaning of specialist, customary & reasonable charges<br />
• Tabulate a simple H&S insurance work sheet<br />
• State the various warning signs relating to possible fraud<br />
• Identify and state the responsibilities of the various parties involved in using, delivering and financing healthcare<br />
DAY 1<br />
Session 1<br />
Overview of Hospital & Surgical<br />
Insurance and Component of Claims<br />
Assessment<br />
Session 2<br />
Structure of Hospital& Surgical<br />
Insurance<br />
Session 3<br />
Determine Claims Quantum Based On:<br />
- Per one Disability<br />
Session 4<br />
Determine Claims Quantum Based On:<br />
- Hospitalization vs Daycare<br />
- Length of Stay<br />
- Room and Board<br />
Session 5<br />
Determine Claims Quantum Based On:<br />
- Specialist Consultation and Procedural Charges<br />
DAY 2<br />
Session 6<br />
Annual and Lifetime Limit<br />
Session 7<br />
Family Annual Limit Profit /<br />
Experience Refund<br />
Session 8<br />
Claims Decision and<br />
Documentation<br />
Session 9<br />
Managing Excesses and Non<br />
payable Items<br />
Session 10<br />
Hospital & Surgical Insurance<br />
Fraud<br />
Session 11<br />
Obligations of:<br />
- The Policy-Owner<br />
- Insurance Company<br />
- Healthcare Providers<br />
Venue<br />
Who Should<br />
Attend<br />
Pre-Requisite<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Underwriters, claims assessors, sales intermediaries, customer service officers, trainers, product designers and<br />
those involved in pricing, healthcare professionals, software programmers, employee benefit professionals,<br />
Third party administrators managing medical insurance claims.<br />
Those who have attended the Foundation Course in Health & Medical Insurance or with at least 9 months<br />
working experience in insurance related positions.<br />
At the end of the programme, participant would be able to:<br />
• Interpret and explain commonly used medical terminologies and abbreviations<br />
• Explain key medical terminologies, medical conditions, medical related clauses and limitations commonly<br />
used in Hospital & Surgical policies and their effects on medical claims<br />
• Explain the definition, intent and effects of Congenital, Pre-existing, Medically Necessary and Customary &<br />
Reasonable clauses on medical claims<br />
Day 1<br />
Session 1<br />
Medical Jargons and Abbreviations<br />
Day 2<br />
Session 2<br />
Structure of Hospital & Surgical<br />
Insurance Policy<br />
Session 3<br />
What is Sickness and Injuries<br />
Session 4<br />
Congenital Conditions<br />
Session 5<br />
Pre-existing and Long- standing<br />
conditions<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
Day 3<br />
Session 6<br />
Waiting Period<br />
Session 7<br />
Medically Necessary<br />
Session 8<br />
Customary and Reasonable<br />
Charges<br />
Session 9<br />
Wrap Up Discussion<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
INTERNATIONAL<br />
USD 400<br />
GROUP INTERNATIONAL<br />
USD 380<br />
54 55
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
LEGAL<br />
ASPECTS OF<br />
INSURANCE<br />
The Legal Aspects of Insurance courses provide<br />
participants with a sound knowledge and<br />
understanding of the legal aspects and system that<br />
govern the practice of insurance in Malaysia.<br />
Title<br />
1.43 Introduction to The Legal Aspects of Insurance<br />
Title<br />
1.44 Introduction to The Legal Aspects of Motor Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Insurance Industry Personnel and Non – insurance personnel whose work require an understanding or<br />
practical knowledge of the subject<br />
At the end of the course, participants would be able to:<br />
• Acquire the basic knowledge of the Malaysian legal system and the various classes of legal personalities<br />
• Understand the legal rights and responsibilities of insurance intermediaries<br />
• Gain a broad understanding of the principles and sources of tort<br />
• Understand the essential elements of a valid insurance contract in the Malaysian context<br />
• Understand the governing laws , principles and their application to insurance contracts and claims<br />
DAY 1<br />
• Sources of Malaysia Law<br />
• Legal Institution<br />
• Case Law & Common Law<br />
• Principle of Stare Decisis, Ration Decidendi<br />
and Obiter Dictum<br />
• Judicial Interpretation<br />
• Parties to Civil Law Suits<br />
• Modes of Originating Process<br />
• Summary Judgment and Trial<br />
• Costs<br />
• Enforcement of Judgments<br />
• Stay of Executions<br />
• Time Limit for Appeals<br />
• Burden of Proof<br />
• Statute of Limitation<br />
• Damages<br />
• Legal Personality<br />
• Overview of Insurance Legislation and Regulations<br />
• Insurance Intermediaries<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
DAY 2<br />
• Essential Cases in Insurance Law:<br />
- Life and Personal Accident Insurance<br />
- Property Insurance<br />
- Pecuniary Loss Insurance<br />
- Public Liability Insurance<br />
- Motor Insurance<br />
• Principles of Contract Affecting Takaful<br />
& Insurance<br />
• The Role and Regulation of Insurance<br />
Intermediaries<br />
• The Law of Tort<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• Insurance personnel with basic knowledge of Insurance or of Legal Aspect of Insurance<br />
• Non – insurance personnel whose work require an understanding or practical knowledge of the subject<br />
• Anyone who requires knowledge of insurance<br />
At the end of the course, participants will be able to:<br />
• Understand the laws, regulation and insurance principles governing motor insurance<br />
• Explain why motor insurance was made compulsory and how the laws were developed to protect the<br />
motorists and victims of public road<br />
• Describe the impacts of Civil and Limitation Laws on bodily injury claims<br />
• Identify contributory negligence towards the loss by all the involved parties-negligent and victims<br />
Law of Contract<br />
- Offer and acceptance<br />
- Consideration<br />
- Consensus ad idem<br />
- Legality<br />
- Capacity to contract<br />
General Principles of Insurance<br />
- Utmost good faith<br />
- Insurable interest<br />
- Proximate cause<br />
- Indemnity<br />
- Subrogation<br />
- Contribution<br />
Law of Agency<br />
- General principles<br />
- Insurance contracts<br />
Financial Services Act/IFSA<br />
- Section 141<br />
- Section 151<br />
FEES<br />
MEMBER<br />
RM 1,200<br />
GROUP MEMBER<br />
RM 1,150<br />
NON MEMBER<br />
RM 1,400<br />
GROUP NON MEMBER<br />
RM 1,350<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
Law of Tort<br />
- General principles of law of negligence<br />
- Contributory negligence Section 12 Civil Law Act<br />
1956<br />
- Vicarious liability<br />
Road Transport Act 1987<br />
- Section 90-107<br />
Civil Law Act<br />
- Section 3(1)<br />
- Section 7 (fatal accidents)<br />
- Section 10 (joint & several Tortfeasors)<br />
- Section 14<br />
- Section 28A<br />
- How courts act - basis of award of compensation<br />
Limitation Act 1953<br />
- Section 6<br />
- Section 24<br />
56 57
2. SHORT<br />
TRAINING<br />
COURSES<br />
Life Insurance<br />
3. TRAINING COURSES<br />
Premier Series<br />
3. SHORT COURSES TRAINING<br />
6. 5. CONFERENCES<br />
2. SHORT TRAINING COURSES<br />
Life Insurance<br />
4. TRAINING COURSES<br />
- OTHERS<br />
4. CERTIFICATION PROGRAMMES<br />
5. CERTIFICATION<br />
PROGRAMMES<br />
58 59<br />
6. 7. <strong>PROFESSIONAL</strong> PROGRAMMES<br />
PROGRAMMES
2015 MII PROGRAMME DIRECTORY<br />
SHORT TRAINING<br />
COURSES<br />
Life Insurance<br />
The short training courses of Life Insurance are targeted<br />
to those who are interested to acquire knowledge and<br />
understanding of the principles and practices of life<br />
insurance operations. This programme is designed to<br />
help those involved in life insurance the ability to apply<br />
knowledge and skills to practical situations. Furthermore,<br />
candidates from various companies would benefit from<br />
networking in the sessions.<br />
60 61
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
2. SHORT TRAINING COURSES<br />
Life Insurance<br />
Life Underwriting<br />
NO. TITLE Day(s)<br />
2.01 Life Underwriter’s - Non - Medical Seminar 2<br />
2.02 Life Underwriter’s - Non - Medical Workshop - Occupation 2<br />
2.03 Life Underwriter’s - Non - Medical Workshop - Geographical Location 2<br />
2.04 Life Underwriter’s - Non - Medical Workshop - Financial Background 2<br />
2.05 Life Underwriter’s - Non - Medical Workshop - Lifestyles/Hobbies 2<br />
2.06 Introduction to Life Underwriting<br />
Life Operations<br />
NO. TITLE Day(s)<br />
2.07 General overview of Life Insurance Operations 2<br />
Health<br />
NO. TITLE Day(s)<br />
2.08 Health Workshop 2<br />
Life Claims Management<br />
NO. TITLE Day(s)<br />
2.11 Introduction to Life Claims Management 2<br />
Agent Development<br />
NO. TITLE Day(s)<br />
2.12 LIMRA - Pacesetter 4½<br />
2.13 LIMRA - AMTC 69 hrs<br />
2.14 Professional Sales Master (PSM) 18 hrs<br />
2.15 Effective Agency Productivity (EAP) 18 hrs<br />
Field Sales Development and Supervision<br />
NO. TITLE Day(s)<br />
2.16 LIMRA - Regional Offices School (ROS) 4½<br />
Life Products<br />
NO. TITLE Day(s)<br />
2.09 Introduction to Life Insurance Products 2<br />
Life Actuarial & Reinsurance<br />
NO. TITLE Day(s)<br />
2.10 Introduction to Life Actuarial & Reinsurance Processes 2<br />
ENQUIRIES<br />
For further information kindly contact us at:<br />
T +603 2087 8882/3<br />
F +603 2093 9287<br />
E sales@mii.org.my<br />
TRAINING VENUE<br />
MII City Centre, Suite 6.0W<br />
6th Floor, Wisma Sime Darby<br />
Jalan Raja Laut, 50350 Kuala Lumpur<br />
MALAYSIA<br />
Information presented in this directory is correct at the time of printing.<br />
The Malaysian Insurance Institute (MII) reserves its right to change or<br />
amend the training schedule and fees stated in the calendar above. MII<br />
intends to review the fees in respect of the training/courses/conferences/<br />
programmes to be conducted after 1st April 2015 and any changes to the<br />
fees will be notified beforehand.<br />
The programmes provided in this programme directory do not reflect the<br />
final list of programmes that we offer in 2015. Throughout the year, we will<br />
continue to develop more high quality, industry-relevant programmes that<br />
will cater to the learning and development need of the industry.<br />
For the latest information, please download the latest version of programme<br />
brochure from our website at www.insurance.com.my (2 months before<br />
the programme)<br />
Should you have suggestions for any specific enquiries, please drop us an<br />
e-mail at sales@mii.org.my<br />
62 63
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
LIFE<br />
UNDERWRITING<br />
Title<br />
2.01 Life Underwriter’s - Non - Medical Seminar<br />
Title<br />
2.02 Life Life Underwriter’s - Non - Medical Workshop - Occupation<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Target<br />
Audience<br />
1. Understand the concept of underwiriting non<br />
medical risk factors - occupation, hobbies,<br />
financial & geographical location with latest<br />
information in order for underwriters.<br />
2. Aware of accident statistics at workplace in<br />
Malaysia by OSHA.<br />
3. Identify the principles of creditworthy customers<br />
under Financial analysis.<br />
1. Occupation - Define - Risky and hazardous<br />
occupation - Top 20 risky and hazardous jobs<br />
- Hazard identification - Risk assessement &<br />
determining control Legal and other requirements<br />
- Malaysian Workplace Accident statistics by<br />
OSHA.<br />
2. Financial background - Definition of<br />
creditworthiness - Identify the importance of<br />
selecting potential customers - Analyze montly<br />
salary income earners and business entities.<br />
1. Junior underwriters.<br />
2. Senior underwriters.<br />
3. Product development personnel.<br />
4. Marketers.<br />
5. Trainers.<br />
6. Claims - life n health insurance.<br />
FEES<br />
4. Understand hazardous and risky countries based<br />
on political unrest, pandemic, catastrophe, airline<br />
catastrophes, terrorism, extreme weather.<br />
5. Aware of the most frequent countries Malaysian<br />
bussiness men travel or holidays.<br />
6. Understand the most common sport injuries from<br />
trained professional or weekend amateur.<br />
3. Geographical location - Definition of risky and<br />
hazardous countries globally based on political<br />
unrest , pandemic, catastrophe, medical<br />
accessibility - Top 20 most visited countries<br />
Malaysian business men travel or family vacation<br />
- Most dangerous country, city.<br />
4. Hobbies - types of sports injuries and treatment<br />
- Statistics on most frequent injuries. The<br />
implication of having sports injuries in short and<br />
long run.<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
Target<br />
Audience<br />
1. Define types of occupation and the categories.<br />
2. Evaluate risk factors on various type of occupation.<br />
3. Understand the exact nature of various occupation and able to underwrite risky and hazardous cases.<br />
4. Able to recognise the level of safety companies take and this will reduce any risk on group insurance.<br />
1. Types of occupation - risky and hazardous.<br />
2. Construction, chemical exposure ( list of hazardous chemical).<br />
3. Occupational fatality.<br />
4. Occupational safety and health.<br />
5. Training program on safety.<br />
6. Exemptions - occupations that are not covered under OSHA.<br />
1. Junior underwriters.<br />
2. Senior underwriters.<br />
3. Product development personnel.<br />
4. Marketers.<br />
5. Trainers.<br />
6. Claims - Life and Health Insurance.<br />
FEES<br />
MEMBER<br />
RM 400<br />
INTERNATIONAL<br />
USD 140<br />
MEMBER<br />
RM 300<br />
INTERNATIONAL<br />
USD 100<br />
64 65
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
2.03 Life Underwriter’s - Non - Medical Workshop - Geographical Location<br />
Title<br />
2.04 Life Underwriter’s - Non - Medical Workshop - Financial Background<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Key Learning<br />
Outcomes<br />
1. Define travel risk and the categories.<br />
2. Identify countries that associate with all kinds of risks.<br />
Key Learning<br />
Outcomes<br />
1. Identify the principles of selecting creditworthy customers.<br />
2. Identify the importance of being analytical in selecting potential customers.<br />
3. Understand travel risk for underwiting purposes.<br />
3. Understand financial documents.<br />
Key Course<br />
Contents<br />
1. Define travel risk - medical illness, epidemic, travel related infections.<br />
2. Natural disaster - extreme weather, air quality.<br />
3. Pollitical unrest - coup, terrorism, piracy.<br />
Key Course<br />
Contents<br />
4. Identify risks involved in lending.<br />
1. Define credit analysis - princples of lending - purpose of credit analysis - guidelines in credit analysis.<br />
2. Introduction of credit analysis methodologies.<br />
4. Airline catastrophe.<br />
3. Fundamental & Financial analysis<br />
Target<br />
Audience<br />
1. Junior claims assessors.<br />
2. Senior claims assessors.<br />
Target<br />
Audience<br />
1. Junior underwriters.<br />
2. Product development personnel.<br />
3. Product development personnel.<br />
3. Trainers.<br />
4. Health insurance Marketers.<br />
4. Claims assessors.<br />
5. Health underwriters.<br />
5. Account Manager for MRTA/MRTT for banks.<br />
FEES<br />
FEES<br />
MEMBER<br />
RM 400<br />
MEMBER<br />
RM 400<br />
INTERNATIONAL<br />
USD 140<br />
INTERNATIONAL<br />
USD 140<br />
66 67
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
2.05 Life Underwriter’s - Non - Medical Workshop - Lifestyles/Hobbies<br />
Title<br />
2.06 Introduction to Life Underwriting<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Key Learning<br />
Outcomes<br />
1. Define types of sports injury.<br />
2. Evaluate risk factors on various type of injury.<br />
3. Able to recognise the level of injuries under health insurance and disability coverage.<br />
FEES<br />
MEMBER<br />
RM 900<br />
Key Course<br />
Content<br />
1. Define sport injury and the types of injuries.<br />
2. Various treatment and the prognosis.<br />
3. The Sports trauma and overuse prevention (STOP) campaign.<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
4. Top most common sport injuries.<br />
Target<br />
Audience<br />
1. Junior claims assessors.<br />
2. Senior claims assessors.<br />
3. Product development personnel.<br />
4. Health insurance Marketers.<br />
5. Health underwriters.<br />
6. Life underwiters.<br />
FEES<br />
MEMBER<br />
RM 400<br />
INTERNATIONAL<br />
USD 140<br />
IMPORTANT NOTE:<br />
Course outline for Introduction to Life<br />
Underwriting can be obtained from our website<br />
at www.insurance.com.my or please contact<br />
our sales team at sales@mii.org.my<br />
68 69
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
LIFE<br />
OPERATIONS<br />
HEALTH<br />
Title<br />
2.07 General overview of Life Insurance Operations<br />
Title<br />
2.08 Health Workshop<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Key Learning<br />
Outcomes<br />
1. Understand the roles and functions of the stakeholders and management.<br />
2. Describe the roles and functions of the various departments in a typical life insurance company.<br />
Key Learning<br />
Outcomes<br />
1. Understand health insurance and Malaysian industry.<br />
2. Able to define various types of health insurance - individual and group employees benefits - comparison.<br />
3. Identify types of marketing programs and career development of an agent.<br />
3. Evaluate case studies and how to manage claims.<br />
4. Solve & experience the real life situation of a life insurance operations.<br />
4. Sharing similar issues on hospital claims.<br />
Key Course<br />
Contents<br />
Target<br />
Audience<br />
1. Stakeholders / Levels and Functions of Management.<br />
2. Risk Management / Legal and Compliance / Human Resources / Information and Technology /Financial<br />
Management / Accounting / Treasury Operations / Audit / Actuarial /Investment / Marketing / Product<br />
Development / Product Distribution / Underwriting / Claims / Customer Service / Branch Operations etc.<br />
1. Junior underwriters.<br />
2. Senior underwriters.<br />
3. Product development personnel.<br />
4. Marketers.<br />
5. Agents trainers.<br />
6. Claims assessors.<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
Key Course<br />
Contents<br />
Target<br />
Audience<br />
5. Recognise medical fraud claims.<br />
1. Products of health insurance.<br />
2. Underwriting individual and group health insurance.<br />
3. Claims management - third party administration roles and functions.<br />
4. Claims fraud.<br />
1. Junior claims assessors.<br />
2. Senior claims assessors.<br />
3. Product development personnel.<br />
4. Health insurance Marketers.<br />
5. Health underwriters .<br />
FEES<br />
MEMBER<br />
RM (TBA)<br />
GROUP MEMBER<br />
RM (TBA)<br />
NON MEMBER<br />
RM (TBA)<br />
GROUP NON MEMBER<br />
RM (TBA)<br />
INTERNATIONAL<br />
USD (TBA)<br />
GROUP INTERNATIONAL<br />
USD (TBA)<br />
70 71
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
LIFE<br />
PRODUCTS<br />
LIFE ACTUARIAL<br />
& REINSURANCE<br />
Title<br />
2.09 Introduction to Life Insurance Products<br />
Title<br />
2.10 Introduction to Life Actuarial & Reinsurance Processes<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Chapter<br />
Key Learning<br />
Outcomes<br />
1. Introduction to Basic Concepts.<br />
2. Product Development Cycles.<br />
3. Basic Plans.<br />
4. Riders.<br />
5. Structure of Policy Provisions.<br />
6.1 Case Study 1.<br />
6.2 Case Study 2.<br />
Course outline can be obtained from our website at www.insurance.com.my (Life Insurance Training) or please<br />
contact our sales team at sales@mii.org.my<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 500<br />
GROUP INTERNATIONAL<br />
USD 450<br />
Chapter 1. Introduction to Reinsurance.<br />
2. Fundamentals and Fuctions of Reinsurance.<br />
3. Parties of Reinsurance.<br />
4. Types of Reinsurance Contracts.<br />
5. Technical Elements of Contract.<br />
6. Reinsurance Operations.<br />
7. Introduction to Life Actuarial.<br />
8. Fundamentals and Functions of Life Actuarial.<br />
9. Life Actuarial Operations.<br />
10.1 Case Study 1.<br />
10.2 Case Study 2.<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
1. Understand the roles, functions and history of reinsurance.<br />
2. Identify and comprehend the principles and practices of reinsurance and expose participants to the various<br />
types of reinsurance products and also the reinsurance claims procedures.<br />
3. Identify and compare the various types of reinsurance contracts.<br />
4. Identify and discuss the principles and practices of reinsurance.<br />
1. Definition - Insurance and Reinsurance Contracts.<br />
2. Brief History.<br />
2. Direct Insurers.<br />
4. Reinsurers.<br />
5. Retrocessionaires.<br />
6. Reinsurance Brokers.<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 500<br />
GROUP INTERNATIONAL<br />
USD 450<br />
7. Insurance and Reinsurance Pools.<br />
8. Captive Companies.<br />
9. Facultative Reinsurance.<br />
10. Automatic Treaties.<br />
11. Non-Proportional.<br />
72 73
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
LIFE CLAIMS<br />
MANAGEMENT<br />
AGENT<br />
DEVELOPMENT<br />
2015 MII PROGRAMME DIRECTORY<br />
MII in collaboration with LIMRA International provides a skill-building<br />
course designed to improve vital proficiency in all areas critical to<br />
agency management. This programme is designed to help agency<br />
managers develop and enhance basic management skill in the critical<br />
areas of planning, recruiting, selecting, training and performance<br />
management. It is also an excellent programme to develop specific<br />
skills in which agency heads and their management associates would<br />
benefit from a shared experience and action projects in the sessions.<br />
Title<br />
2.11 Introduction to Life Claims Management<br />
Title<br />
2.12 LIMRA - Pacesetter<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
4½ Days<br />
9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 500<br />
GROUP INTERNATIONAL<br />
USD 450<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
• New Field Managers<br />
Pacesetter optimizes the learning experience with multiple learning modes and experiential exercises. It is<br />
not a binder that will collect dust on a manager’s shelf: it is an action-oriented program that leverages action<br />
planning, post course coaching, and supervisor involvement to enhance participant results - and boost your<br />
company’s revenues.<br />
Pacesetter uses integrated learning to help new managers for better understanding and implementing of<br />
core skills:<br />
• Experiential role plays<br />
• Team discussions<br />
• Classroom exercises<br />
• Pre-and post-seminar projects<br />
One of the exercises that participants completed during the seminar is an agency action plan. Your managers<br />
will work with their supervisors to implement their plans when they return to the office - and begin delivering<br />
results!<br />
Key Course<br />
Contents<br />
• Pre-seminar Project<br />
• Planning and Goal Setting: Building a foundation for agency success<br />
• Recruiting and Selecting New Agents: Best practices for finding and hiring top sales talent.<br />
• Developing Agents: Creating a how, why, and when action plan that propels new-agent success.<br />
• Managing Performance: Strategies for motivating and coaching agents to success.<br />
• Bringing It All Together: Summarizing what has been learned and how to apply it.<br />
• Post-seminar Project<br />
• Optional Post-seminar Coaching<br />
FEES<br />
MEMBER<br />
RM 3,500<br />
NON MEMBER<br />
RM 3,500<br />
IMPORTANT NOTE:<br />
Course outline for Introduction to Life<br />
Underwriting can be obtained from our website<br />
at www.insurance.com.my or please contact<br />
our sales team at sales@mii.org.my<br />
74 75
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
2.13 LIMRA - AMTC<br />
Title<br />
2.14 Professional Sales Master (PSM)<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
69 hrs 9.00 am to 5.00 pm<br />
18 hrs 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
The AMTC is designed for field managers making the transition from a position with production responsibility<br />
to one with managerial responsibility.<br />
It is also appropriate for agency heads or functional managers, those having specialized functions such as<br />
recruiting or training, and those who need to develop their management skills to increase performance. Even<br />
established agency managers find AMTC valuable as a refresher of fundamental ideas and as a source of new<br />
ideas from fellow students.<br />
Who Should<br />
Attend<br />
• Life Insurance Agents<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
The AMTC is the industry’s premier skill development program for field managers. This intensive, peer-oriented<br />
program helps participants develop and enhance basic management skills in the critical areas of planning,<br />
recruiting, selecting, training, and performance management. It is designed for both new and veteran field<br />
managers, functional managers who want to develop specific skills, and agency heads and their management<br />
associates who would benefit from a shared experience and action projects in the sessions.<br />
Throughout AMTC’s 23 weeks of classes, participants will acquire knowledge and develop skills in five<br />
critical areas of field management:<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants will be able to:<br />
• Motivate and Inspire Agents to advance into Consultative Selling and focus on growing a large base<br />
of Clientele<br />
• Enable Agents to master 3 Effective Scripts to Cultivate strong Referrals and Center of Influence (COI)<br />
• Develop High Quality Agents who are both Professional and Productive<br />
• Prepare Agents for recruitment of New Agents<br />
• Identify Target Markets<br />
• Build large clientele base Effectively through Professional Needs-based Consultative Selling<br />
(with higher persistency & higher average case size)<br />
• Cultivate Referral and COI in his/her chosen Target Markets<br />
FEES<br />
Planning<br />
- Participants will develop a mission statement and build an annual plan to<br />
achieve their specific goals and objectives. A key project of the AMTC will allow<br />
participants to set plans and goals for the future.<br />
MEMBER<br />
RM 1,650<br />
Recruiting<br />
Selecting<br />
Training<br />
Performance<br />
Management<br />
- Participants will be able to locate and talk to recruits with high potential using<br />
proven techniques of agent’s referral, warm nominators and personal activity.<br />
Participants will develop approaches to these sources and learn alternate<br />
methods as well.<br />
- Participants will discover proven selection methods and develop a process that<br />
can help reduce agent turnover.<br />
- Participants will learn training techniques that effect a change in behaviour in<br />
their agents. Participants will develop skills in setting training objectives, roleplaying,<br />
fieldwork, training meetings, and clinics.<br />
- Participants will develop crucial supervisory skills and usage of proven problem<br />
solving tools.<br />
FEES<br />
MEMBER<br />
RM 3,700<br />
NON MEMBER<br />
RM 3,700<br />
76 77
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
FIELD SALES DEVELOPMENT<br />
AND SUPERVISION<br />
Title<br />
2.15 Effective Agency Productivity (EAP)<br />
Title<br />
2.16 LIMRA - Regional Offices School (ROS)<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
18 hrs 9.00 am to 5.00 pm<br />
4½ Days<br />
9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
• Life Insurance Agency Leader<br />
At the end of the course, participants will be able to:<br />
• Motivate and Inspire UM and AUM to advance into the Challenged Zone of Agency Building and<br />
understand How to Grow a large base of Agents<br />
• Enable UM and AUM to master 3 Effective Scripts for Pre-BOP, BOP & Post-BOP<br />
• Develop Solid Foundation for the 2nd Liner of Agency Leadership<br />
• Prepare UM and AUM for on- the-job training<br />
• Pre-BOP invitation<br />
• Support of BOP<br />
• Post-BOP Follow-up<br />
• Pre-contract Orientation<br />
• New Agent Induction (1st 3 months Training & Coaching of New Agent)<br />
• On-the-job training of Agency Administration & Agency Support<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
• Branch Managers<br />
• Regional Managers and head office Managers who work in capacities that have direct/indirect influence<br />
over field sales development and supervision.<br />
At the end of the course, participants will be able to:<br />
• Gain an understanding of the state of industry development versus other regional markets<br />
• Conduct an planning process for his/her assigned territory in line with company objectives<br />
• Analyse his/her regional operations and gain skills in resolving problems<br />
• Understand situational leadership and it’s application when working with sales team members<br />
• Work in team with field leadership to enhance effectiveness in Recruting, Selecting, Training and<br />
Performance Management to grow agencies<br />
• Conduct new market analysis and develop a plan to develop the identified market<br />
• Understand and apply motivation theory<br />
• Learn and apply field visit skills to enhance agency visit effectiveness<br />
• Understand time and financial management as the basis of business operation<br />
• Develop a personal development plan<br />
FEES<br />
MEMBER<br />
RM 1,650<br />
Key Course<br />
Contents<br />
• Marketing Operations Planning<br />
• Analysis of the Regional Officer’s Marketing Operation<br />
• Problem Solving<br />
• Individual Problem Analysis<br />
• Leadership<br />
• The Regional Officer’s Leadership Style<br />
• Team Survival<br />
• Building a Marketing Operation Team<br />
• Change Management<br />
• Concepts of Marketing<br />
• Recruiting in Your Operation<br />
• Selection in Your Operation<br />
• Training in Your Operation<br />
• Performance Management in Your Operation<br />
• Field Management Skills<br />
• Motivation Applied<br />
• Field Visits and Coaching<br />
• Field Visit Role-Play<br />
• Creating Action Plans for Improvement<br />
• Business Management<br />
• Your Personal Development Plan<br />
FEES<br />
MEMBER<br />
RM 4,000<br />
NON MEMBER<br />
RM 4,000<br />
78 79
TRAINING<br />
COURSES<br />
Premier Series<br />
6. 5. CONFERENCES<br />
5. CERTIFICATION<br />
PROGRAMMES<br />
4. CERTIFICATION PROGRAMMES<br />
4. TRAINING COURSES<br />
- OTHERS<br />
3. SHORT COURSES TRAINING<br />
3. TRAINING COURSES<br />
Premier Series<br />
80 81<br />
6. 7. <strong>PROFESSIONAL</strong> PROGRAMMES<br />
PROGRAMMES
2015 MII PROGRAMME DIRECTORY<br />
PREMIER<br />
Series<br />
The Premier Series are targeted at a more advanced<br />
audience and focus on topics meeting the current needs,<br />
trends and practices of local and worldwide markets.<br />
These specialised courses provide opportunity for<br />
experienced staff to enhance their knowledge and skills<br />
in various highly technical areas in insurance.<br />
The courses blend the trainers’ extensive working<br />
experience and exposure exclusive to their respective<br />
areas of expertise with study visits to bring classroom<br />
knowledge to the actual work site. This unique delivery is<br />
structured to ensure our participants receive the maximum<br />
benefit of training and are able to transfer their learning<br />
to the workplace.<br />
This is the true value of learning with the MII, and what<br />
distinguishes us from other educational providers, is the<br />
comprehensive and supportive learning environment<br />
provided, to help our participants gain that professional<br />
edge in their career.<br />
Important Information:<br />
• Cancellation and refund request must be made in<br />
writing/fax and must be received by the Institute before<br />
the closing date or not less than 10 working days before<br />
the commencement of the course.<br />
• Request for refund is not more than RM 800 or USD<br />
300 administrative charge. Cancellation made after the<br />
allowable period will not be eligible for any refund.<br />
However, replacement of participant(s) is/are always<br />
welcome.<br />
• If, for any reason, the course is cancelled. The Malaysian<br />
Insurance Institute will refund the registration fee<br />
accordingly. However, the Institute will not be<br />
responsible for any travel, hotel accommodation or<br />
other costs incurred.<br />
• MII practices a non-credit policy. As such, all companies<br />
and individuals are required to make payment not less<br />
than 10 working days before the commencement of<br />
the course.<br />
• Group Registration: 20% Discount will be given to the<br />
fourth and subsequent registration.<br />
• For more information and to register, please visit us at<br />
www.insurance.com.my or contact 03-2087 8882/3 or<br />
e-mail us at sales@mii.org.my.<br />
82<br />
83
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
3. TRAINING COURSES<br />
Premier Series<br />
Special Courses<br />
NO TITLE Day(s)<br />
3.01 A Comprehensive Course In General Insurance 4<br />
3.02 Applying Sun Tzu Art of War in Marketing Insurance 2<br />
Fire Insurance and Business Interruption Insurance<br />
NO TITLE Day(s)<br />
3.03 Fire Clauses – How to apply the right clauses for maximum protection 2<br />
3.04 Business Interruption Losses & Practical Issues 3<br />
Contractors’ All Risk (CAR) & Erection All Risk<br />
NO TITLE Day(s)<br />
3.05 Essential In Contractors’ All Risk (CAR) & Erection All Risk (EAR) 2<br />
Oil and Gas Insurance<br />
NO TITLE Day(s)<br />
3.06 Understanding of Oil & Gas Policies/Contract and Insurance Implications Related Risk 3<br />
Management Process<br />
3.07 Uncovering the mystery of Upstream Oil & Gas Industry and how to position an insurer/broker/ 2<br />
adjuster & Insured’s interest in this highly volatile business<br />
Liability Insurance<br />
NO TITLE Day(s)<br />
3.10 A Comprehensive Course in Professional Indemnity & Director’s Liability Insurance 3<br />
Insurance Claims<br />
NO TITLE Day(s)<br />
3.11 Workshop on Effective Negotiation Skills for Settlement of Claims 2<br />
Risk Survey<br />
NO TITLE Day(s)<br />
3.12 Risk Survey - Practical Asssessment 2<br />
Financial Risk<br />
NO TITLE Day(s)<br />
3.13 Introduction to Financial Statement and Financial Risk Analysis 2<br />
Marine & Aviation Insurance<br />
NO TITLE Day(s)<br />
3.08 A Comprehensive Course in Marine Hull Insurance 2<br />
3.09 A Comprehensive Course in Aviation Insurance 3<br />
ENQUIRIES<br />
For further information kindly contact us at:<br />
T +603 2087 8882/3<br />
F +603 2093 9287<br />
E sales@mii.org.my<br />
TRAINING VENUE<br />
MII City Centre, Suite 6.0W<br />
6th Floor, Wisma Sime Darby<br />
Jalan Raja Laut, 50350 Kuala Lumpur<br />
MALAYSIA<br />
Information presented in this directory is correct at the time of printing.<br />
The Malaysian Insurance Institute (MII) reserves its right to change or<br />
amend the training schedule and fees stated in the calendar above. MII<br />
intends to review the fees in respect of the training/courses/conferences/<br />
programmes to be conducted after 1st April 2015 and any changes to the<br />
fees will be notified beforehand.<br />
The programmes provided in this programme directory do not reflect the<br />
final list of programmes that we offer in 2015. Throughout the year, we will<br />
continue to develop more high quality, industry-relevant programmes that<br />
will cater to the learning and development need of the industry.<br />
For the latest information, please download the latest version of programme<br />
brochure from our website at www.insurance.com.my (2 months before<br />
the programme)<br />
Should you have suggestions for any specific enquiries, please drop us an<br />
e-mail at sales@mii.org.my<br />
84<br />
85
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
SPECIAL<br />
COURSE<br />
These courses are created to enable participants to<br />
develop a comprehensive understanding on various<br />
important areas of insurance a reasonably short<br />
time frame.<br />
Title<br />
3.01 A Comprehensive Course In General Insurance<br />
Title<br />
3.02 Applying Sun Tzu Art of War in Marketing Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
4 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
About the<br />
Course<br />
Key Course<br />
Contents<br />
Highly suitable for anyone providing general advice to retail clients about general insurance products and<br />
services. This course features extensive learning and interactivity to give participants a chance to apply the<br />
skills and knowledge gained to their daily work.<br />
Fire Insurance<br />
• Scope of cover, exclusions and conditions of a<br />
standard policy<br />
• Available perils extensions<br />
• Commonly used clauses, warranties and<br />
endorsements<br />
• Types of property to be insured<br />
• Methods of arranging the cover<br />
Fire Loss of Profit<br />
• Why the need for business Interruption Insurance<br />
• Identify what is covered by Business Interruption<br />
policy<br />
• Extension of Cover<br />
• Understanding commonly used terms:<br />
Turnover, Gross Profit, Standing Charges, Variable<br />
Charges, and Indemnity period<br />
• Calculating and Projecting amount to be insured<br />
• Determined the Maximum Indemnity period and<br />
the factors that need to be considered.<br />
Engineering Insurance<br />
• Overview of the market on engineering insurance<br />
• Application of principle of Insurance<br />
• Contract works policy wording<br />
• Different between CAR & EAR<br />
• Underwriting contract works<br />
• Machinery Insurance Including Boiler & MBLOP<br />
• Civil Engineering Completed Risk<br />
• EEI, Storage tank, deterioration of stocks<br />
• Underwriting & Risk Assessment<br />
• PML Assessment<br />
• Risk Survey & Loss Control at contract site<br />
• Portfolio Underwriting<br />
• Rating Structure<br />
• Case Study<br />
Miscellaneous (Burglary, Money, FG, Plate Glass<br />
and Equipment All Risks)<br />
• Principles of Insurance<br />
• Scope of coverage, exclusions, conditions and<br />
extensions<br />
• Commonly used clauses and warranties<br />
• Risk assessment, management and control<br />
• Underwriting and Rating<br />
• Case Study<br />
Liability Insurance<br />
• Professional Liability<br />
• Product Liability<br />
• Public Liability<br />
• Professional Indemnity & Director’s Liability<br />
Insurance<br />
• Employer’s Liability<br />
About the<br />
Course<br />
Key Course<br />
Contents<br />
Sun Tzu’s The Art of War was recognised in the second century BC. He was a high-ranking general in the<br />
Chinese military and wrote one of the most influential strategic and tactical military books in history, the<br />
influence can still be felt in both the East and the West until today - not just in the military sciences, but in<br />
law, government and business. For that reason, we bring you a course on this interesting and highly effective<br />
technique to master the strategic skills of selling and marketing which can give you a competitive edge in this<br />
field of insurance.<br />
Part 1<br />
• Who is Sun Tzu<br />
• Why he could win 100 times in 100 battles<br />
• What are his tactics and strategies<br />
• What are the strategies he used in wars that we can modify to suit in today’s keen market competition<br />
• What you need to be equipped in order to win<br />
• Factors that determine the “winners”<br />
• Why you should go after areas ignored by competitors<br />
• Advantages of “early entrants”<br />
• Survival of the fittest<br />
• How you can win accounts, despite your short-comings<br />
• Are you a true marketer or a “postman”<br />
• Presentation Skills – why you need to learn them<br />
• Selling During Difficult Times<br />
Part 2<br />
• Fire, Houseowners/Householders, Insurance<br />
• Motor Insurance<br />
• Burglary Insurance<br />
• Money Insurance<br />
• Personal Accident<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
FEES<br />
LOCAL<br />
RM 3,000<br />
INTERNATIONAL<br />
USD 1,000<br />
86 87
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
FIRE INSURANCE<br />
& BUSINESS<br />
INTERRUPTION<br />
INSURANCE<br />
These courses are created to enable participants to<br />
develop a comprehensive understanding on important<br />
areas of Fire Insurance and Business Interruption<br />
Insurance in a reasonably short time frame.<br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
3.03 Fire Clauses – How to apply the right clauses for maximum protection<br />
Title<br />
3.04 Business Interruption Losses & Practical Issues<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
3 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
About the<br />
Course<br />
You may have come across instances where clients have asked for a whole range of fire insurance clauses<br />
to be incorporated into the fire policy thinking that the coverage would be more comprehensive. However,<br />
the purpose of these clauses must be well understood and clauses applied should be relevant. Otherwise,<br />
the inclusion of certain clauses could be detrimental to the interest of the insured in the event of a claim. To<br />
interpret and understand the meaning of some of the fire clauses could also prove to be a daunting task given<br />
the technicalities involved.<br />
In light of the above, this course has been designed to help participants understand the meaning and<br />
intention of clauses and also to apply the appropriate clauses to suit the insured’s specific requirement.<br />
To facilitate easy understanding of clauses, simple language and real-life examples will be used.<br />
About the<br />
Course<br />
Business Interruption Insurance Losses & Practical Issues is a 3-day course which enhances participants<br />
understanding and familiarity on business interruption insurance business. It also looks at all practical issues<br />
faced by the business and consecutively find ways to manage them effectively and efficiently.<br />
Upon completion of the course, participants will be able to:<br />
• Understand how business interruption insurance works<br />
• Assist policyholders in setting an adequate sum insured<br />
• Understand how business interruption losses are calculated<br />
• Gain a sound understanding of practical issues of business interruption losses<br />
• Apply the knowledge gained to help policyholders arranging business interruption insurance<br />
Key Course<br />
Contents<br />
At the end of the course, participants would be able to:<br />
• Interpret clauses correctly<br />
• See the technicalities involved<br />
• Know when and how to use them<br />
• Tailor - make a fire policy with relevant clauses that offer the best coverage and protection to the insured<br />
• All Fire Tariff Clauses with special emphasis on Stock Declaration<br />
• Automatic Renewal Clause<br />
• Reinstatement Value Clause<br />
• Reinstatement in Compliance with Public Authorities<br />
• Declaration Policies<br />
• Temporary Storage Clause<br />
• Leasing Endorsement<br />
• Smoke Damage Endorsement<br />
• Brand, Label & Trademark Clause<br />
• Automatic Hold Cover Clause<br />
• Sprinkler Leakage Endorsement<br />
• Hire Purchase Endorsement<br />
• Internal Removal Clause<br />
• Other Insurance Clauses and more than 40 clauses<br />
Key Course<br />
Contents<br />
• Basic principles<br />
• The Policy<br />
• The Specification & defined terms<br />
• Various forms of interruption cover<br />
• Considerations of Maximum Indemnity Period<br />
• Calculating the Sum Insured or Declared Amount<br />
• Special business interruption extensions<br />
• The insurance of wages<br />
• Overview of Advance Loss of Profit Insurance<br />
• The Indemnity : In Respect of Reduction in Turnover<br />
• The Indemnity : In Respect of Increase In Cost of Working<br />
• Practical Issues of Interruption losses<br />
FEES<br />
LOCAL<br />
RM 2,300<br />
INTERNATIONAL<br />
USD 770<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
88 89
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
CONTRACTORS’<br />
ALL RISK &<br />
ERECTION ALL<br />
RISK<br />
This course is created to enable participants to develop<br />
a comprehensive understanding on important areas<br />
of Contractors’ All Risk & Erection All Risk Insurance<br />
in a reasonably short time frame.<br />
OIL & GAS<br />
INSURANCE<br />
These courses are created to enable participants to<br />
develop a comprehensive understanding on important<br />
areas of Oil and Gas Insurance in a reasonably short<br />
time frame.<br />
Title<br />
Venue<br />
About<br />
the<br />
Course<br />
3.05 Essential In Contractors’ All Risk (CAR) & Erection All Risk (EAR)<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
This course provides participants with extensive knowledge and understanding of the subject matter and the<br />
opportunity to apply their learning to work-based experience.<br />
At the end of this programme, participant will be able to:<br />
• Gain knowledge and acquire a better insight of the scope of construction insurance, general risks, specific risks<br />
civil & mechanical, electrical & associated works<br />
• Appreciate how the CAR & EAR coverages and practical issues<br />
• Enhance the confidence and competency level and able to perform and deliver duties effectively<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
3.06 Understanding of Oil & Gas Policies/Contract and Insurance Implications,<br />
Related Risk Management Process<br />
Duration<br />
Time<br />
3 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
This course is designed for participants who would like to understand Production Sharing Contracts obligations,<br />
and are not familiar with Oil & Gas Insurance coverages, associated Contractual obligations and responsibilities,<br />
particularly in the crucial areas of Liability, Indemnity and Insurance.<br />
Underwriters, Brokers, Contractors, Lawyers, Finance personnel, Regulators, Marketing officers and Agent<br />
who are keen to capitalize on the numerous opportunities in this Industry.<br />
Participants should possess a basic knowledge of insurance and/or reinsurance.<br />
Key<br />
Course<br />
Contents<br />
The scope of construction<br />
Insurance<br />
• Contract Conditions<br />
• Contract Works<br />
• Other Construction cover<br />
• Third Party Liability<br />
• Consequential Loss<br />
• Single project policies and annual<br />
policies<br />
• Defects liability or maintenance<br />
cover<br />
• Deductible/ excess levels<br />
• Covers not normally included<br />
General risks<br />
• Fire and Explosion<br />
• Natural perils<br />
• Handling, accidental damage<br />
• Human element<br />
• Design and defective<br />
workmanship or materials<br />
• Other considerations<br />
• Third party liability exposures<br />
Specific risks - civil<br />
• Airport works<br />
• Bridges Building works<br />
• Dams<br />
• Groundwork<br />
• Marine works<br />
• Ground works<br />
• Reservoir<br />
• Railway<br />
• Roads<br />
• Sewage<br />
Specific risks – mechanical,<br />
electrical and associated works<br />
• Erection hazards<br />
• Testing and commissioning<br />
hazards<br />
• Maintenance hazards<br />
• Third party hazards<br />
Standard construction conditions<br />
of contract<br />
• Joint Contracts Tribunal building<br />
contract forms<br />
• Institution of Civil Engineers civil<br />
engineering conditions of contract<br />
• FIDIC conditions of contract<br />
• CIDB<br />
• JKR<br />
• PAM 2006<br />
Underwriting considerations<br />
• Underwriting approach<br />
• Technical premium-rating<br />
• Risk requiring particular<br />
consideration<br />
• Other insurance factors<br />
• Contractual factors<br />
• Minimum information requirements<br />
• General risk categorisation<br />
Material damage<br />
• Loss of or damage to the property<br />
insured<br />
• The property insured<br />
• Sum insured<br />
• Period of insurance<br />
• Places covered<br />
Key Learning<br />
Outcomes<br />
Key Learning<br />
Objective<br />
Key Course<br />
Contents<br />
Upon completion of the course, participants would be able to appreciate:<br />
• The Malaysian Oil & Gas Environment<br />
• What the Oil & Gas business is all about<br />
• The Key features of a major insurance programme<br />
• How the multiple risk exposures are covered<br />
• A typical Risk Management Philosophy and the risk management/insurance process<br />
• The intricacies of Oil & Gas Contracting<br />
• Achieve a better understanding of Oil & Gas Operation and related exposures<br />
• Appreciate key Policy conditions and coverage provided<br />
• Better position insurers’ ability to underwrite operational risks<br />
• Appreciate key Risk Management conditions in contracting and how these affect Operators and<br />
Contractors<br />
• Enhance underwriter’s ability to insure contractors’ risks<br />
• The lecturer will guide participants through a comprehensive review of the Oil & Gas insuring environment,<br />
describe the risk management process, and thoroughly review a major contract’s provisions<br />
• The Course is designed to impart Risk Management/Insurance skills to participants to enable them to<br />
enhance their knowledge and respond to their clients’ needs<br />
• Understanding the Malaysian Oil & Gas Environment<br />
• Overview of the Multiple facets of oil & Gas Activities and Exposures<br />
• Work carried out by contractors<br />
• Review a typical Major Oil & Gas Insurance Programme with detailed analysis of each section’s coverage<br />
• Analysis of typical Liabilities, Indemnities and Insurance Provisions in Contracting<br />
• Identifying Responsibilities and Obligations of Operator vs Contractor: insurance and non-insurance<br />
• Discussion on Emergency scenarios<br />
FEES<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
LOCAL<br />
RM 2,300<br />
INTERNATIONAL<br />
USD 770<br />
90 91
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
MARINE &<br />
AVIATION<br />
INSURANCE<br />
These courses are created to enable participants<br />
to develop a comprehensive understanding on<br />
important areas of Marine & Aviation Insurance in a<br />
reasonably short time frame.<br />
Title<br />
3.07 Uncovering the mystery of Upstream Oil & Gas Industry and how to position<br />
an insurer/broker/adjuster & Insured’s interest in this highly volatile business<br />
Duration<br />
Time<br />
Title<br />
3.08 A Comprehensive Course in Marine Hull Insurance<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
About the<br />
Course<br />
Key Course<br />
Contents<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
The course is designed for delegates who are unfamiliar with Upstream Oil & Gas industry and who requires<br />
some basic understanding of the insurance requirement associated with the activities.<br />
Regulators, Marketing Officers, Underwriters, Agents who are keen to understand the challenges in the Oil &<br />
Gas industry and explore the opportunity in this sector.<br />
Basic knowledge of Insurance and Reinsurance is required.<br />
Upon Completion of the course, participants will have gained the following:<br />
• Good understanding of the Upstream business<br />
• Realize the risks associated with the business<br />
• Types of insurance to be procured at each phase of the business<br />
• Basic knowledge on the rating methodology<br />
• Uncover the opportunities available in this sector<br />
• Gear the company towards understanding the risks<br />
This course is designed to provide participants a thorough comprehension of oil & gas insurance coverage<br />
and most essential skills to have when it comes to effective contract risk management. This is an enhanced<br />
programme where the trainer will take the participants through a comprehensive review of a typical contract<br />
and equip the participants with the requisite knowledge to advise their customers.<br />
Upon completion of the course, participants would be able to appreciate:-<br />
• The Malaysian Oil & Gas Environment<br />
• What the Oil & Gas business is all about<br />
• The Key features of a major insurance programme<br />
• How the multiple risk exposures are covered<br />
• A typical Risk Management Philosophy and the risk management/insurance process<br />
• The intricacies of Oil & Gas Contracting<br />
• Overview of Upstream Oil & Gas Industry<br />
• Role of Regulatory Authority/Leasehold/Contractor/Sub-contractor<br />
• Concept of Production Sharing Agreement<br />
• Understanding the different insurance needs during Exploration/Development/production phase of business<br />
• Contractual obligations of all the parties involved<br />
• Underwriting Considerations<br />
• Challenges in handling claims<br />
FEES<br />
LOCAL<br />
RM 2,100<br />
INTERNATIONAL<br />
USD 700<br />
Venue<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
1. To provide participants with a fundamental knowledge of Marine Hull Insurance and under standing of<br />
the regulatory requirements.<br />
2. To introduce the various types of covers available to the ship-owners and in-depth study of each cover.<br />
3. To give the participants insight into the main underwriting factors that determine pricing and risk acceptance.<br />
4. Understand the main market extension clauses, endorsements and warranties applicable.<br />
5. Brief insight into Hull Claims Procedure.<br />
Day 1<br />
• Development of Marine insurance<br />
• Evolution of Marine Vessels<br />
• Marine Insurance Principles<br />
- Marine Law<br />
- Marine Insurance Act<br />
• Market Hull Experience/Statistic–international/<br />
local Markets<br />
• Overview of Marine Markets<br />
- Overseas Markets<br />
- Local Market<br />
• Local Regulatory Requirements<br />
- BNM requirements<br />
- LSR Scheme<br />
• International Regulations/Conventions affecting<br />
Hull Insurance<br />
- ISM Code<br />
Introduce to Marine Hull Risks<br />
a) Hull and Machinery<br />
b) Increased Value/Disbursements<br />
c) War Risks<br />
d) Loss of Earnings/Hire (LOH)<br />
e) Mortgagees Interest Insurance<br />
f) Builders All Risks<br />
g) Shiprepairers Legal Liability<br />
h) Protection and Indemnity<br />
• Insurance Application Process (Proposal Forms/<br />
Questionnaires)<br />
• Underwriting and Essential Pricing Factors<br />
FEES<br />
LOCAL<br />
RM1,600<br />
INTERNATIONAL<br />
USD 550<br />
Day 2<br />
• Scope of Main Institute Hull Clauses<br />
a) Institute Time Clauses Hulls 1/10/83<br />
- Brief comparison between ITC Hulls 1/10/83<br />
and ITC Hulls 1/11/95<br />
b) Institute Time ClausesTotal Loss, General<br />
Average and 3/4ths Collision Liability<br />
(including Salvage, Salvage changes and Sue<br />
and Labour Hulls 1/10/83)<br />
c) Institute Time Clauses – Total Loss Only<br />
(including Salvage, Salvage changes and Sue<br />
and Labour Hulls 1/10/83)<br />
d) Institute Time Clauses – Disbursements and<br />
Increased Value (Total Loss Only including<br />
Excess Liabilities 1/10/83<br />
e) Institute Additional Perils Clauses 1/10/83<br />
f) Institute Machinery Damage Additional<br />
Deductible Clauses 1/10/83<br />
g) Additional Deductible Adaptation<br />
Clause1/10/83<br />
h) Institute War & Strikes Clauses<br />
- Piracy & terrorism<br />
i) Institute Martgagees Interest Clauses Hulls<br />
j) Institute Clauses for Builder Risks<br />
• Market Extention & Exclusive Clauses & Warranties<br />
applied Claims Handling Precedures<br />
- Role of Surveyor<br />
- Role of Average Adjuster<br />
- Handling of large Claims<br />
92 93
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
LIABILITY<br />
COURSES<br />
These courses are created to enable participants<br />
to develop a comprehensive understanding on<br />
important areas of Liability Insurance in a reasonably<br />
short time frame.<br />
Title<br />
3.09 A Comprehensive Course in Aviation Insurance<br />
Title<br />
3.10 A Comprehensive Course in Professional Indemnity & Director’s Liability Insurance<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
3 Days 9.00 am to 5.00 pm<br />
3 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
About<br />
the<br />
Course<br />
This course covers the basic principles of insurance and risk with special application to the aviation industry. It offers<br />
a thorough discussion of worldwide and Malaysian aviation markets, the various types of aviation insurance and the<br />
general lines of products and processes that must be considered by those working in the aviation industry.<br />
About the<br />
Course<br />
This course has been designed to provide a broad knowledge and insight of professional indemnity and directors<br />
liability insurances. Participants will look at key features and processes, major underwriting considerations as<br />
well as issues and development facing the business.<br />
Key<br />
Course<br />
Contents<br />
Part 1<br />
• Development of Aviation<br />
Insurance<br />
• Overview of Overseas Aviation<br />
Market<br />
• Overview of Malaysian Aviation<br />
Market<br />
• Introduction to Aviation Risks:<br />
- Airline<br />
- General Aviation<br />
• Introduction to Main Aviation<br />
Policies:<br />
- Hull/Liability<br />
- War & Allied Perils<br />
- War, Hijacking & Other Perils<br />
Excess Liability<br />
- Deductible Buyback<br />
- Personal Accident<br />
- Loss of License<br />
- Premises, Products and Hangar<br />
keepers<br />
- Aviation Contractors Liability<br />
- Airport Owners & Operators<br />
Liability<br />
- Ground Handling & Refueling<br />
Liability<br />
• Insurance Application Process/<br />
Proposal Forms/Questionnaires<br />
• Underwriting Considerations/<br />
Essential Pricing Factors<br />
• Risk Acceptance / Placement<br />
Process<br />
• Aviation Documentation<br />
FEES<br />
Part 2<br />
• In Depth Study of Policy<br />
Wordings, Exclusions, Common<br />
Extensions & Clauses:<br />
- Hull/Liability<br />
- War & Allied Perils<br />
- War, Hijacking & Other Perils<br />
Excess Liability<br />
- Deductible Buyback<br />
- Personal Accident<br />
- Loss of License<br />
- Premises, Products and Hangar<br />
keepers<br />
- Aviation Contractor Liability<br />
- Airport Owners & Operators<br />
Liability<br />
- Ground Handling & Refueling<br />
Liability<br />
Part 3<br />
• Aviation Loss Statistics<br />
• Assessing Frequency and Severity<br />
of Aviation Claims<br />
• Risk Management<br />
• Claims Handling Procedures<br />
- Hull Claims<br />
- Liability Claims –<br />
a) International Convention<br />
affecting Aviation Liability<br />
Claims<br />
b) Third Party Claims<br />
c) Passenger Claims<br />
Key Course<br />
Contents<br />
Upon completion of the course, participants should be able to:<br />
• Apply the principles of insurance on practical terms<br />
• Identify the global trends that have given rise to demand for Specialist Liability Insurance Classes such as<br />
Professional Indemnity and Directors’ & Offers’ (D&O) Liability<br />
• Understand the legal exposure by Directors and Officers in today’s environment<br />
• Highlight the various factors and issues that influence the underwriting of D&O Insurance<br />
• Analyse different industries and exposures<br />
• Understand the policy terms and conditions<br />
• Understand the D&O claims process<br />
Professional Indemnity:<br />
• Definition of Professional Eligibility<br />
• Demand for PI Cover - Effects to Global Trends<br />
• Understanding the Proposal Form<br />
• Underwriting Considerations<br />
• Types of PI Policies<br />
• Main Features of PI Policy<br />
• Policy Coverage<br />
Directors’ and Offices’ (D & O) Liability:<br />
• D & O Market Today and the Changes<br />
• Directors’ & Officers’ Terminology (D & O)<br />
• Understanding the Proposal Form<br />
• Policy Coverage<br />
• Underwriting Considerations<br />
• Issues and Development in D & O Coverage and Exclusion Technical<br />
• Rating Issues<br />
FEES<br />
LOCAL<br />
RM 2,300<br />
INTERNATIONAL<br />
USD 770<br />
LOCAL<br />
RM 2,300<br />
INTERNATIONAL<br />
USD 770<br />
94 95
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
INSURANCE<br />
CLAIMS<br />
RISK<br />
SURVEY<br />
These courses are created to enable participants<br />
to develop a comprehensive understanding on<br />
important areas of Risk & Survey in a reasonably<br />
short time frame.<br />
Title<br />
3.11 Workshop on Effective Negotiation Skills for Settlement of Claims<br />
Title<br />
3.12 Risk Survey - Practical Asssessment<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
About the<br />
Course<br />
Key Course<br />
Contents<br />
The best claims professionals know how to negotiate effectively to resolve and close their cases. Skilled claims<br />
personnel understand the importance of strategic negotiations and begin the process from the first day that<br />
a claim is assigned to them. They understand that their primary responsibility in the claims handling process is<br />
to close the case efficiently. For that reason, this course is designed to develop the skills required to become<br />
an excellent claims negotiator with the ability to influence and control the outcome of their cases and be more<br />
effective in resolving disputes.<br />
At the end of the course, participants would be able to:<br />
• Differentiate the general meanings of various negotiation skills undertaken by an insurance claims personnel<br />
• Understand the effect of good negotiations strategy<br />
• Apply knowledge of insurance principles and practical techniques together with elements of psychology in<br />
negotiations process<br />
• Introduction<br />
- Definition of negotiation<br />
- What is not negotiation<br />
• Conditions for negotiation<br />
• Psychology of negotiation strategy and style<br />
• Qualifications of a negotiator<br />
• Legal implication of negotiations<br />
- Without prejudice negotiations<br />
- Limits of privilege<br />
• Alternative forms of dispute resolution<br />
• Recording the process of negotiation<br />
• Preparation for negotiation<br />
• Negotiation process<br />
• Negotiation techniques<br />
• Role play<br />
• Coping with various personality traits<br />
• Role play<br />
• Settlement options<br />
• Workshop<br />
About<br />
the<br />
Course<br />
Key<br />
Course<br />
Contents<br />
This course is developed to help build a strong understanding on practical and significant aspects of risk assessment<br />
survey for Fire and Burglary insurance. Participants at this course will gain invaluable and broad knowledge of the<br />
subject matter offered at the classroom and study visit.<br />
At the end of the programme, participants would be able to:<br />
• Conduct Property and Burglary risk assessment survey prior to accepting a risk<br />
• Distinguish a good, fair and poor risk for acceptance and able to offer risk improvement recommendations<br />
• Understand and appreciate the values of risk survey and relate it to the common hazard and physical hazard,<br />
management, construction, fire and security protection and exposure of a particular risk<br />
• Understand the fire protection and fire extinguisher and security protection system and the maintenance of the<br />
facilities at all times<br />
DAY 1<br />
DAY 2<br />
Fire Insurance<br />
Study visit<br />
• Fire Risk Survey<br />
• How to complete fire & burglary survey form<br />
- Objectives Of A Risk Survey<br />
• How to draft report<br />
- Benefits Of A Risk Survey<br />
• To recommend risk improvements, if applicable<br />
- Types of Risk Surveys<br />
• Fire Risk Improvements & Issues<br />
- Risk Survey Procedures<br />
- Need For Risk Improvements<br />
- Common Problems Encountered - Requirements & Recommendations<br />
- Background of Revised Fire Tariff (RFT) - Common Problem Areas<br />
- Qualities of a ‘risk surveyor’<br />
• Case Study: Fire Claim occurrence<br />
- Pre-survey preparation<br />
• Questions to Ask During A Survey<br />
• Insurance Principles in negotiation<br />
- Involving the Principal<br />
- Interrupted negotiations<br />
- Subrogation<br />
- Negotiation on the issue of liability<br />
- Negotiation with a third party<br />
- Workshop<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
• Fire Perils and Hazards<br />
- Definition of Peril and Hazard<br />
- Classification of Fire Hazards<br />
- Special Perils<br />
• Fire extinguishing appliances<br />
- Passive fire protection<br />
- Active fire production<br />
• Building Construction Classification<br />
• Report writing<br />
• Self insurance<br />
• Fire Risk evaluation and assessment<br />
Burglary Insurance<br />
• Burglary Risk survey<br />
- Introduction<br />
- Occupation<br />
- Location Exposure<br />
- Physical Protection<br />
- Intruder Alarm & Central Monitoring services<br />
- Other Preventive Measures<br />
- Case Study: Burglary Claim<br />
- Loss Prevention<br />
- Survey Questions<br />
- Burglary risk evaluation and assessment<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
96 97
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
FINANCIAL<br />
RISK<br />
These courses are created to enable participants<br />
to develop a comprehensive understanding on<br />
important areas of Financial Risk in Insurance in a<br />
reasonably short time frame.<br />
Title<br />
3.13 Introduction to Financial Statement and Financial Risk Analysis<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Contents<br />
At the end of the course, participants would be able to:<br />
• Gain fundamental knowledge of basic financial statements and key items of balance sheet, revenue<br />
account, income statement and annual report<br />
• Understand the concept of financial and risk analysis, based on items gathered from the financial statements<br />
• Understand the fundamentals of the Risk-based Capital Framework and Solvency Management for<br />
insurers and takaful operators<br />
Part 1<br />
• Introduction to basic financial analysis<br />
• Purpose and function of financial accounting<br />
• Users of financial information and their information requirements<br />
• Balance sheet<br />
• Revenue account<br />
• Income statement<br />
• Cash flow statement<br />
• Annual report and notes to the annual report<br />
Part 2<br />
• Application of financial and risk analysis<br />
• Types of financial analysis<br />
• Introduction to key financial ratios<br />
• Measuring financial strength of insurance & takaful companies<br />
• Solvency framework<br />
• Introduction to Risk-based Capital Framework for insurers & takaful operators<br />
FEES<br />
LOCAL<br />
RM 1,600<br />
INTERNATIONAL<br />
USD 550<br />
4. TRAINING<br />
COURSES<br />
- OTHERS<br />
5. CERTIFICATION<br />
4. CERTIFICATION PROGRAMMES 4. TRAINING COURSES 3. SHORT COURSES TRAINING<br />
PROGRAMMES<br />
- OTHERS<br />
6. 5. CONFERENCES<br />
98 99<br />
6. 7. <strong>PROFESSIONAL</strong> PROGRAMMES<br />
PROGRAMMES
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
SHORT TRAINING<br />
COURSES<br />
- Others<br />
MII also offers other non-insurance training programmes<br />
to complement other functions in insurance companies<br />
e.g. leadership, finance and budgetary controls, audit and<br />
compliance, Islamic finance, actuarial practice etc. Compared<br />
to other providers who provide similar programmes who<br />
are more generic in nature, our training programmes are<br />
unique and specially customised to the operation and<br />
management in an insurance company.<br />
100 101
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
4. TRAINING COURSES - OTHERS<br />
Finance<br />
NO. TITLE Day(s)<br />
4.01 Financial and Budgetary Control for Managers in the Insurance Industry 2<br />
4.02 Finance for Non Finance Managers<br />
Islamic Finance<br />
NO. TITLE Day(s)<br />
4.03 Introduction to Islamic Finance 2<br />
Audit and Compliance<br />
NO. TITLE Day(s)<br />
4.04 Audit and Compliance 2<br />
Management and Superisory<br />
NO. TITLE Day(s)<br />
4.05 Management and Supervisory Programme 2<br />
Leadership<br />
NO. TITLE Day(s)<br />
4.06 Leader’s Track - Leadership Programme 3<br />
Statistics<br />
NO. TITLE Day(s)<br />
4.07 Introduction to Statistics 2<br />
Quantitative Methods<br />
NO. TITLE Day(s)<br />
4.08 Introduction to Quantitative Methods 2<br />
General Insurance Actuarial Practice<br />
NO. TITLE Day(s)<br />
4.09 General Insurance Actuarial Practice (GIAP) 4<br />
ENQUIRIES<br />
For further information kindly contact us at:<br />
T +603 2087 8882/3<br />
F +603 2093 9287<br />
E sales@mii.org.my<br />
TRAINING VENUE<br />
MII City Centre, Suite 6.0W<br />
6th Floor, Wisma Sime Darby<br />
Jalan Raja Laut, 50350 Kuala Lumpur<br />
MALAYSIA<br />
Information presented in this directory is correct at the time of printing.<br />
The Malaysian Insurance Institute (MII) reserves its right to change or<br />
amend the training schedule and fees stated in the calendar above. MII<br />
intends to review the fees in respect of the training/courses/conferences/<br />
programmes to be conducted after 1st April 2015 and any changes to the<br />
fees will be notified beforehand.<br />
The programmes provided in this programme directory do not reflect the<br />
final list of programmes that we offer in 2015. Throughout the year, we will<br />
continue to develop more high quality, industry-relevant programmes that<br />
will cater to the learning and development need of the industry.<br />
For the latest information, please download the latest version of programme<br />
brochure from our website at www.insurance.com.my (2 months before<br />
the programme)<br />
Should you have suggestions for any specific enquiries, please drop us an<br />
e-mail at sales@mii.org.my<br />
102<br />
103
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
FINANCE<br />
Managers need to exercise control over the organisations<br />
they manage - i.e. to make sure that the organisation is<br />
keeping to plan and that necessary actions can be taken to<br />
put it back on track when needed.<br />
In the same way that a thermostat will regulate and control<br />
the temperature of your central heating, system managers<br />
need to have control tools to make sure that financial plans<br />
and targets are being achieved.<br />
Financial and Budgetary Control is the one of best techniques<br />
of controlling management and finance, which every<br />
department’s budget is made with estimated data and<br />
assumptions.<br />
Next, manager/HOD compares the estimated/budgeted<br />
data with the original data. It will be the responsibility of<br />
the HOD if the variance is unfavourable. In other words, to<br />
make the budget and to control the business is the key tool<br />
in budgetary control.<br />
Title<br />
4.01 Financial and Budgetary Control for Managers in the Insurance Industry<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Objectives<br />
Learning<br />
Outcomes<br />
Methodology<br />
Importance<br />
of Budgetary<br />
Control<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
This is course is primarily suited for both finance and non-finance managers in the insurance industry with a<br />
basic level of understanding in financial and budgetary control.<br />
At the end of the course, participants will be able to:<br />
• Understand the principal factors required to produce a successful and effective financial budgetary control<br />
for business organization.<br />
• Develop budgeting & financial skills are required for better decision making.<br />
• Manage departmental budgets, monitor divisional costs and apportion department expenses on an<br />
appropriate basis.<br />
At the end of this two days program the participants will be able to:<br />
• Manage budgets effectively in their department, division, cost or profit centre.<br />
• Develop an understanding of the budgeting process.<br />
• Work more productively with staff and resources from the finance or non-finance department.<br />
• Prepare and monitor budget and assessing performance effectively.<br />
• Appreciate the importance of reducing unnecessary departmental costs and working towards increased<br />
corporate profitability using budgetary control process and variance analysis.<br />
• Individual hands-on exercise<br />
• Group hands-on exercise<br />
• Case Studies<br />
• To Use the Forecasting Techniques<br />
• Fix the Responsibility of Departments<br />
• Effective Utilization of Company’s resources<br />
• Excel yourself in the organization<br />
1. Overview of Financial Statements and<br />
Organisation Types of Budgets:<br />
• Statement of Profit or Loss<br />
• Statement Financial Position<br />
• Cash Flow Statement<br />
• Master Budget, Sales/Revenue Budget,<br />
Operating Expenditure Budget, Cash Budget,<br />
Capital Expenditure Budget (CAPEX) etc.<br />
2. Budgetary Control:<br />
• Objectives<br />
• Planning and control<br />
• Behavioural aspects of budgeting<br />
3. Budgeting systems:<br />
• Traditional budgetary systems<br />
• Zero based budgeting<br />
• Budgeting issues<br />
4. Budgeting Process (Preparation)<br />
• Budgeting: a famous word but what does it<br />
mean<br />
• Overview of the budget process (procedures,<br />
manuals, timelines)<br />
• Case study: reviewing a simple budget<br />
scenario<br />
• Being clear about initial assumptions and<br />
limiting factors<br />
• Knowing where to find information that might<br />
be needed<br />
• Analyzing potential income and expenditure:<br />
what events/occurrences do we need to<br />
consider Internal, external, definite/uncertain<br />
• Nature and behavior of costs<br />
• Charging department expenditure to the<br />
correct period - accruals, prepayments and<br />
depreciation<br />
• Break-even analysis<br />
5. Variance Analysis (Facing the Actual)<br />
• What are the variances and why are they<br />
important<br />
• The budget is the plan i.e. understanding the<br />
need to proactively work towards budget and<br />
adhere to budget.<br />
• Comparing actuals to budgeted monthly<br />
• Comparing actuals to budgeted year to date<br />
• Understanding the significance of changes in<br />
variances<br />
• Causes of Budget Variances<br />
• Calculating Variances<br />
• Proper Variance Analysis<br />
• Flexing the budget<br />
6. The Sales /Revenue (Premium) Budget, Operating<br />
Expenses Budget (eg Claims), Cash Budget &<br />
Capital Expenditure Budget (CAPEX)<br />
• Why they are needed Do high profits<br />
necessarily mean everything is going well<br />
• Hypothetical Insurance Company Case Study:<br />
Preparing a Sales/Revenue (Premium), Expenses<br />
(Claims), Cash and Capital Expenditure Budget<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
7. Presenting the Departmental Budget<br />
• Giving clear information<br />
• Presenting the main variables<br />
• Getting agreement<br />
• Putting it clearly onto paper<br />
8. Reporting, Monitoring and Analysing the<br />
Organisation’s Master Budget and Variance<br />
Analysis for Management Decision Making<br />
• Preparing, monitoring and analysing the<br />
Master Budget vs Actual Performance<br />
(Monthly, Quarterly, Half Yearly and Annually)<br />
• Providing significant information to make<br />
effective decisions e.g. Premium, Claims,<br />
Operating Expenses etc.<br />
• Importance of Budgetary Control.<br />
• Case Study based on an insurance company<br />
on the Budget<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
104 105
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Course Outline<br />
Key Learning<br />
Objectives<br />
Key Topic<br />
4.02 Finance for Non Finance Managers<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
This course is primarily suited for non-finance managers in the insurance industry operating outside the finance<br />
function and without formal training in finance and accounting.<br />
It is essentially useful for those who need to gain the tools to perform more accurate analyses of their business<br />
operations to provide a sound foundation for improving their business decisions and profitability.<br />
An in-depth knowledge of finance and Excel is not required, however participants should be reasonably comfortable:<br />
• Working with financial statements and basic financial concept including trends and ratios, payback period<br />
and DCF(NPV & IRR)<br />
• Using spreadsheets, formulae, basic formatting and creating charts in Excel<br />
1. Meaning of Financial Statement Reporting (IFRS/IAS)<br />
• Statement of Profit or Loss & Other<br />
Comprehensive Income (Income Statement)<br />
• Statement of Financial Position (Balance Sheet)<br />
• Cash Flow Statement<br />
2. Common Pitfalls in Financial Statement Reporting<br />
3. Aspects of Excel’s Functions Essential for Finance<br />
[Hands on practical exercise]<br />
4. Basics of Budgeting & Budgeting Control<br />
• Key Operational Budget & Master Budget<br />
• Fixed Budget Versus Flexible Budget<br />
• Variance Analysis and its importance<br />
• Limitations in Budget Preparation [Practical<br />
exercise on how to prepare simple Budgets]<br />
5. Break-Even Analysis<br />
• By Revenue Example<br />
• By Quantity Unit Example<br />
[Hands on Practical Exercise]<br />
6. Financial Ratios Analysis<br />
• Liquidity Ratios<br />
• Activity Ratios<br />
• Profitability Ratios (inclusive of ROE)<br />
• Financial Leverage Ratios<br />
• Trend Analysis<br />
At the end of the course participants will be able to:<br />
• Apply basic financial analytical took and techniques<br />
• Evaluate business profitability and minimize risks<br />
• Increase asset value and reduce costs<br />
• Appraise and select profitable capital investment projects<br />
• Measuring Financial Performance of a Business Organization<br />
• How to Evaluate the Financial Position of a Business Organization<br />
• Managing Business Organization Assets and Costs<br />
• How to Appraise and Select profitable Capital Investment Projects<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
In today’s global business environment, there is a dire need<br />
for all business or functional heads to understand and<br />
apply essential financial management knowledge, skills and<br />
tools with the aid of IT to manage their respective areas<br />
effectively and profitably, they can gain a competitive edge.<br />
(Note: Incorporating hypothetical case studies of insurance companies)<br />
[‘Measuring Financial Ratios of an Insurance<br />
Company over time and against industry benchmark<br />
and its interpretation]<br />
[Hands on Practical Exercise]<br />
7. Risk & Expected Return<br />
• Understanding of concept Risk and Return<br />
CAPM<br />
[Hands on Practical Exercise]<br />
8. Capital Investment Appraisal Techniques<br />
• Payback Period<br />
• Profitability Index<br />
• DCF(NPV& IRR)<br />
• Advantages & Disadvantages of DCF<br />
[Hands on Practical Exercise]<br />
9. Case Studies (Using Financial Ratios of an<br />
Insurance Company & Capital Budgeting<br />
Techniques)<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
ISLAMIC<br />
FINANCE<br />
Title<br />
Venue<br />
4.03 Introduction to Islamic Finance<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
IMPORTANT NOTE:<br />
Course outline for Introduction to Islamic<br />
Finance can be obtained from our website at<br />
www.insurance.com.my or please contact<br />
our sales team at sales@mii.org.my<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
106 107
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
AUDIT AND<br />
COMPLIANCE<br />
MANAGEMENT<br />
AND SUPERISORY<br />
Title<br />
4.04 Audit and Compliance<br />
Title<br />
4.05 Management and Supervisory Programme<br />
Venue<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
FEES<br />
MEMBER<br />
RM 900<br />
GROUP MEMBER<br />
RM 850<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
INTERNATIONAL<br />
USD 300<br />
GROUP INTERNATIONAL<br />
USD 280<br />
Venue<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
FEES<br />
MEMBER<br />
RM 3,500<br />
GROUP MEMBER<br />
RM 3,450<br />
NON MEMBER<br />
RM 3,700<br />
GROUP NON MEMBER<br />
RM 3,650<br />
INTERNATIONAL<br />
USD 1,200<br />
GROUP INTERNATIONAL<br />
USD 1,150<br />
IMPORTANT NOTE:<br />
Course outline for Audit and Compliance<br />
can be obtained from our website at<br />
www.insurance.com.my or please contact<br />
our sales team at sales@mii.org.my<br />
IMPORTANT NOTE:<br />
Course outline for Management and Supervisory<br />
Programme can be obtained from our website at<br />
www.insurance.com.my or please contact<br />
our sales team at sales@mii.org.my<br />
108 109
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
LEADERSHIP<br />
As organisation try to meet the demands of complex global<br />
markets that seems to be constantly changing, a renewed<br />
emphasis quite properly falls upon the basic varieties of<br />
management – quality, communication, service and of<br />
course, leadership. The latter has, in fact, made something<br />
of a comeback as the management buzzword of our time,<br />
panacea for combating increased competition, tighter<br />
budgets, proliferating technology and smaller labor pools<br />
– the four horsemen of our contemporary business world.<br />
At the core of this program is a heightened awareness<br />
that there are ways to elicit superior leadership skills in<br />
almost anyone. The key to organizational effectiveness<br />
in the future will be unlocking the hidden leadership<br />
potential of all employees.<br />
Title<br />
4.06 Leader’s Track - Leadership Programme<br />
Venue<br />
Who Should<br />
Attend<br />
Key Learning<br />
Outcomes<br />
Duration Level Time<br />
3 Days Intermediate 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Designed for anyone who wants to increase their awareness of leadership and its characteristics, to improve<br />
their personal and organisational leadership skills, and to build their self-confidence as a leader.<br />
By the end of the programme, participants should have:<br />
• Differentiate their role as leaders and managers<br />
• Re-define roles in their respective jobs by challenging current work processes where needed<br />
• Display skills to respond to complex challenges and opportunities in today’s business environment<br />
• Lead others into the future by motivating others to adapt to change<br />
• Cascade the vision of the organization and inspire others to achieve it<br />
• Behave congruently with the organization’s vision and become the role models for others<br />
• Develop action plan for achieving organizational and departmental goals<br />
• Use proper methods to continuously encourage and motivate staff<br />
• Coach and counsel staff to increase performances<br />
• Communicating assertiveness<br />
• Assertive techniques<br />
• Use management tools to strengthen skills in financial management, project management, human<br />
resources and other key areas<br />
• Giving and receiving feedback<br />
Methodology Step 1:<br />
An online pre program Leadership assessment (Leadership Practices Inventory) will be conducted 14 to 30 working<br />
days before the program for the participants. This survey translates the actions that make up five practices of exemplary<br />
leadership into behavioural statements. The Leadership Practices Inventory (LPI) lends quantitative evidence to the<br />
qualitative data provided by personal-best leadership case studies.<br />
The LPI consists of thirty statements that address the essential behaviours found when people report being<br />
at their personal best as leaders.<br />
Step 2:<br />
This leadership program will be conducted for participants based on the data recovered by Leadership Practices<br />
Inventory and the data will be discussed at the programme.<br />
Track 5. Encourage The Heart<br />
Leaders know how critical it is to sustain the high morale of their followers. Therefore, contribution for a job<br />
well done must be recognized and celebrated.<br />
The Managers tool box<br />
• Change Quadrants<br />
• Competitive Analysis - Porter’s five forces<br />
• Eisenhower’s effective time management<br />
• Generic Competitive Strategies<br />
• Kotter’s Eight phases of Change<br />
• The Marketing Mix<br />
• The 7’s framework<br />
• Seven forces model<br />
• SWOT Analysis<br />
FEES<br />
MEMBER<br />
RM 2,500<br />
GROUP MEMBER<br />
RM 2,450<br />
NON MEMBER<br />
RM 2,700<br />
GROUP NON MEMBER<br />
RM 2,650<br />
INTERNATIONAL<br />
USD 850<br />
GROUP INTERNATIONAL<br />
USD 800<br />
Key Course<br />
Contents<br />
The Age of Paradox - Leaders Vs. Managers<br />
Track 1. Challenge the Status Quo<br />
A leader challenges the existing processes of his or her organization by searching for opportunities to bring<br />
about change, and by experimenting and taking risks.<br />
Track 2. Create a Vision Community<br />
An accomplished leader communicates with enthusiasm a vision for the future and enlists the help of others<br />
to carry it through.<br />
Track 3. Empowerment - Zap em!<br />
True leaders delegate responsibilities and empower others. They foster collaboration and strengthen others<br />
with whom they work.<br />
Track 4. Walk the Talk<br />
It is not enough to inspire with words. Strong leaders should set the example through exemplary behaviour.<br />
They must be honest, competent and fair. They build commitments to action from their followers by planning<br />
for small wins that spring the team forward towards larger victories.<br />
110 111
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
STATISTICS<br />
QUANTITATIVE<br />
METHODS<br />
Title<br />
4.07 Introduction to Statistics<br />
Title<br />
4.08 Introduction to Quantitative Methods<br />
Duration<br />
Time<br />
Duration<br />
Time<br />
2 Days 9.00 am to 5.00 pm<br />
2 Days 9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
FEES<br />
FEES<br />
MEMBER<br />
RM 900<br />
INTERNATIONAL<br />
USD 300<br />
MEMBER<br />
RM 900<br />
INTERNATIONAL<br />
USD 300<br />
GROUP MEMBER<br />
RM 850<br />
GROUP INTERNATIONAL<br />
USD 280<br />
GROUP MEMBER<br />
RM 850<br />
GROUP INTERNATIONAL<br />
USD 280<br />
NON MEMBER<br />
RM 1,100<br />
NON MEMBER<br />
RM 1,100<br />
GROUP NON MEMBER<br />
RM 1,050<br />
GROUP NON MEMBER<br />
RM 1,050<br />
IMPORTANT NOTE:<br />
Course outline for Introduction to Statistic<br />
can be obtained from our website at<br />
www.insurance.com.my or please contact<br />
our sales team at sales@mii.org.my<br />
IMPORTANT NOTE:<br />
Course outline for Introduction to Quantitative<br />
Methods can be obtained from our website at<br />
www.insurance.com.my or please contact<br />
our sales team at sales@mii.org.my<br />
112 113
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
GENERAL INSURANCE<br />
ACTUARIAL PRACTICE<br />
The number of general insurance actuaries in Malaysia<br />
is inadequate to face greater demands of the general<br />
insurance industry. The requirement towards greater risk<br />
mitigation and customer protection created a much greater<br />
emphasis on the role of actuaries in the general insurance<br />
sector in Malaysia. In fact, general insurance in Malaysia is<br />
relatively new area for actuaries around the globe. These<br />
challenges are heightened by the lack of people within an<br />
organization who understands the actuarial functions and<br />
able to support the works of an actuary.<br />
The industry requires people who understand the<br />
business of insurance and are capable of analysing data<br />
and apply various actuarial models to support the actuary<br />
in deciding a strong and solid business recommendations<br />
for the organization, including, pricing and reserving.<br />
MII through the support of the Actuarial Society of<br />
Malaysia (ASM) and the Insurance Services Malaysia<br />
(ISM) introduces the Course in General Insurance<br />
Actuarial Practice.<br />
Upon completion of the course, candidates are expected<br />
to be familiar with a set of capabilities and able to perform<br />
relevant analytical, statistical and forecasting techniques<br />
to carry out a variety of actuarial investigation to assist<br />
the Appointed Actuary.<br />
At the core of this program is a heightened awareness<br />
that there are ways to elicit superior leadership skills in<br />
almost anyone. The key to organizational effectiveness<br />
in the future will be unlocking the hidden leadership<br />
potential of all employees.<br />
Title<br />
Venue<br />
Methodology<br />
Assessment<br />
4.09 General Insurance Actuarial Practice (GIAP)<br />
Duration Level Time<br />
4 Days Intermediate TBA<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Different from many types of educational experiences, this course class emphasizes adult learning techniques.<br />
There is much participation and students are responsible for taking an active part in the learning process.<br />
There will be assignments to be completed within the duration of the course as a requirement of completion<br />
of the course.<br />
3. SHORT COURSES TRAINING<br />
Who Should<br />
Attend<br />
Key Course<br />
Contents<br />
This course is suitable for any one aspiring to be involved in the actuarial field, including:<br />
• Staff of general finance companies who are dealing with data compilation and forecasting<br />
• Staff in finance and statistics departments, and<br />
• Those having specialized functions such as claims and underwriting<br />
Ideally the candidates should have most of the following aptitude/skills:<br />
• Good analytical and problem solving skills<br />
• Mathematical / financial aptitude<br />
• Good computer application skills e.g. in the usage of the statistical function in Excel and /or SPSS<br />
• Keen attention to details<br />
• Ability to multi-task and work effectively in a fast-paced team environment<br />
The course will cover 4 critical areas necessary for the understanding of the general actuarial<br />
functions. The modules are:<br />
Module 1 : General Economic & Commercial Environment<br />
Module 2 : Claims & Other Analyses<br />
Module 3 : Premium Rating<br />
Module 4 : Loss Reserving<br />
FEES<br />
MEMBER<br />
RM 4,500<br />
GROUP MEMBER<br />
RM 4,450<br />
NON MEMBER<br />
RM 4,700<br />
GROUP NON MEMBER<br />
RM 4,650<br />
INTERNATIONAL<br />
USD 1,500<br />
GROUP INTERNATIONAL<br />
USD 1,430<br />
5. CERTIFICATION<br />
PROGRAMMES<br />
114 115<br />
5. CERTIFICATION<br />
4. CERTIFICATION PROGRAMMES<br />
PROGRAMMES<br />
6. 5. CONFERENCES<br />
6. 7. <strong>PROFESSIONAL</strong> PROGRAMMES<br />
PROGRAMMES
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 2015 MII PROGRAMME DIRECTORY<br />
CERTIFICATION<br />
PROGRAMMES<br />
Our Certification Programmes are developed for those looking<br />
to start a career in several fields in the insurance industry namely<br />
training, broking, loss adjusting, agency management and<br />
financial planning. The programmes support the mandatory<br />
requirement for career entry and career enhancement for<br />
certain job functions and they are highly recognised by related<br />
insurance associations and regulatory body.<br />
Developed to meet industry standards and regulatory<br />
compliance, the Certification Programmes provide prerequisite<br />
technical knowledge and skills required to provide services to<br />
the clients whilst at the same time, ensuring highest standards<br />
or professionalism, in an orderly manner.<br />
A certificate will be granted to each successful student that<br />
would open the way to start career as a licensed practitioner.<br />
116 117
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
5. CERTIFICATION PROGRAMMES<br />
Certification - Loss Adjusters<br />
NO. TITLE Day(s)<br />
5.01 Basic Certificate Course in Insurance Loss Adjusting (BCCILA) 4<br />
Certification - Brokers<br />
NO. TITLE Day(s)<br />
5.02 Basic Certificate Course in Insurance & Takaful Broking (BCCITB) 6<br />
Train the Trainer<br />
NO. TITLE Day(s)<br />
5.03 Train the Trainer for Registered Financial Planner (RFP TTT) - Module 1 3<br />
5.04 Train the Trainer for Registered Financial Planner (RFP TTT) - Module 2 2<br />
5.05 Train the Trainer for Basic Agency Management Course (BAMC TTT) 3<br />
ENQUIRIES<br />
For further information kindly contact us at:<br />
T +603 2087 8882/3<br />
F +603 2093 9287<br />
E sales@mii.org.my<br />
TRAINING VENUE<br />
MII City Centre, Suite 6.0W<br />
6th Floor, Wisma Sime Darby<br />
Jalan Raja Laut, 50350 Kuala Lumpur<br />
MALAYSIA<br />
CERTIFICATION -<br />
LOSS ADJUSTERS<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Key Course<br />
Outline<br />
Participants<br />
Selection Critiria<br />
Assessment<br />
Awarded<br />
Certificate<br />
5.01 Basic Certificate Course in Insurance Loss Adjusting (BCCILA)<br />
2015 MII PROGRAMME DIRECTORY<br />
This programme is designed to provide individuals<br />
engaged in insurance loss adjusting with the necessary<br />
working knowledge and competency to ensure that they<br />
are able to support an efficient loss adjusting operation.<br />
It will also provide a strong knowledge foundation for<br />
staff in the insurance loss adjusting sector to progress in<br />
their careers in-line with their job development and the<br />
strategic directions of their companies.<br />
Duration Course Methodology Time<br />
4 Days Lectures, Discussions and Assessments 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Insurance Loss Adjusters.<br />
Part 1<br />
An Introduction to Insurance Basic Concepts<br />
• The Concept of Risks<br />
• Risk Management<br />
• Insurable Risks<br />
• Concepts of Insurance<br />
• Functions of Insurance<br />
Legal Aspects of Insurance<br />
• Basic Principles of Insurance<br />
• Doctrine of Proximate Cause<br />
• Insurance Act<br />
• Law of Contract<br />
Insurance and Reinsurance<br />
• Classes of Insurance<br />
• Reinsurance - Need for Reinsurance - Types of Reinsurance<br />
Insurance Market<br />
• History of Insurance<br />
• Market Structure<br />
• Tariff Regulations<br />
• Inter-Company Agreements<br />
• International Market of Insurance<br />
• Minimum requirement - SPM<br />
• Written and oral proficiency of the English language<br />
I. Class Attendance<br />
Class attendance is compulsory. Participants need to<br />
attain at least 80% class attendance to qualify to sit<br />
for the examination.<br />
Part 2<br />
An Introduction to General Loss Adjusting<br />
• Classes of Insurance<br />
• Roles of Loss Adjusters<br />
• Roles of Claims Examiners Claims<br />
• Understanding the Procedures of Loss Adjusting<br />
• Types of Loss Adjusting Report<br />
II. Examination<br />
Participants must attain 50% pass mark in a one<br />
hour duration examination. Examination format<br />
consists of 50 multiple choice questions.<br />
Upon satisfactory completion of the course and passing the required assessment, successful participant will be<br />
awarded a certificate in Basic Certificate Course in Loss Adjusting (BCCILA).<br />
FEES<br />
LOCAL<br />
RM 728<br />
INTERNATIONAL<br />
USD 360<br />
Information presented in this directory is correct at the time of<br />
printing. The Malaysian Insurance Institute (MII) reserves its right to<br />
change or amend the training schedule and fees stated in the calendar<br />
above. MII intends to review the fees in respect of the training/courses/<br />
conferences/programmes to be conducted after 1st April 2015 and any<br />
changes to the fees will be notified beforehand.<br />
The programmes provided in this programme directory do not reflect the<br />
final list of programmes that we offer in 2015. Throughout the year, we<br />
will continue to develop more high quality, industry-relevant programmes<br />
that will cater to the learning and development need of the industry.<br />
For the latest information, please download the latest version of<br />
programme brochure from our website at www.insurance.com.my (2<br />
months before the programme)<br />
Should you have suggestions for any specific enquiries, please drop us an<br />
e-mail at sales@mii.org.my<br />
118<br />
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<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
CERTIFICATION -<br />
BROKERS<br />
This new and improved programme is designed to<br />
equip insurance and takaful brokers with the necessary<br />
knowledge required to carry out their functions as brokers<br />
effectively and professionally. In today’s competitive<br />
business environment, it is essential that insurance and<br />
takaful brokers are able to provide such high level of<br />
service combined with extensive product knowledge and<br />
high commitment to professionalism and ethical standards.<br />
TRAIN<br />
THE TRAINER<br />
This programme is designed to provide new and upcoming<br />
trainers with the fundamental understanding of conducting a<br />
class/training and ensuring high quality and professionalism<br />
in the delivery of training material. Participants will also have<br />
a better understanding of the training techniques and theories<br />
applicable to adult learning and administrative procedures of<br />
the respective RFP courses. In this programme, they will also<br />
gain a “hands-on experience” on conducting RFP classes.<br />
Title<br />
Venue<br />
Who Should<br />
Attend<br />
Key Course<br />
Outline<br />
Participants<br />
Selection Criteria<br />
Assessment<br />
Awarded<br />
Certificate<br />
5.02 Basic Certificate Course in Insurance & Takaful Broking (BCCITB)<br />
Duration Course Methodology Time<br />
6 Days Lectures, Discussions and Case Study 9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Insurance and takaful brokers.<br />
Part I: Risk Management Concept and Management<br />
of Risk<br />
Part II: Fundamentals of Shariah<br />
Part III: Basics of Insurance and Takaful<br />
• Introduction to Insurance<br />
• Introduction to Takaful<br />
• Takaful Business and Models<br />
Part IV: Insurance and Takaful Industry<br />
• Legislation and Supervision<br />
• Insurance and Takaful Associations and<br />
Organisations<br />
Part V: Insurance & Takaful Products and Services<br />
• Retakaful and Reinsurance<br />
• General Insurance and Takaful Products<br />
• Life Insurance Products<br />
• Family Takaful Products<br />
• Insurance and Takaful Documentation<br />
• Claims Procedures and Processes<br />
• Minimum requirement SPM<br />
• Written and oral proficiency of the English language<br />
I. Class Attendance<br />
Participants need to attain at least 80% class<br />
attendance to qualify to sit for the examination.<br />
Part VI: Insurance & Takaful Broking<br />
• Introduction to Insurance and Takaful Broking<br />
• Broking Services and Business Processes<br />
Part VII: Takaful Business : Issues & Concerns<br />
Takaful Business : Issues & Concerns<br />
II. Examination<br />
Participants must attain 60% or 25 correct<br />
answers from Conventional Insurance assessment<br />
and 60% or 25 correct answers from Takaful<br />
assessment (both conditions must be satisfied).<br />
Examination format consists of 100 multiple<br />
choice questions.<br />
Upon satisfactory completion of the programme and passing the required assessment, successful participant<br />
will be awarded a certificate in Basic Certificate Course in Insurance and Takaful Broking (BCCITB).<br />
FEES<br />
LOCAL<br />
RM 1,200<br />
INTERNATIONAL<br />
USD 600<br />
Title 5.03 Train the Trainer for Registered Financial Planner (RFP TTT) - Module 1<br />
Venue<br />
Who Should<br />
Attend<br />
Learning<br />
Outcomes<br />
Key Course<br />
Outline<br />
Participants<br />
Selection Criteria<br />
Duration Course Methodology Time<br />
3 Days<br />
Lecture, Group Discussion,<br />
Micro Teaching and Case Study<br />
9.00 am to 5.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Potential RFP trainers<br />
• Able to prepare a session plan<br />
• Able to deliver the course according to session plan<br />
• Able to handle and control trainees confidently<br />
• Able to deliver the course learning objectives to trainees using the text material and training slides provided<br />
• Refresher on the Fundamental Principles of Training:<br />
- What is Training<br />
- Learning Principles<br />
- Methodology<br />
- Delivery<br />
• The coverage of course content and recommendation of reading materials / reference materials<br />
• Preparation and delivery of lectures of the module taught<br />
• Review of text materials, slide presentation and course plan<br />
Module 1 – Fundamentals of Financial Planning<br />
1. Financial Planning Environment, Phenomenon and Process<br />
2. The Regulatory Environment for Financial Planners<br />
3. Ethics and Professionalism<br />
4. Personal Financial Statements<br />
5. Cash Flow Management<br />
6. Time Value of Money<br />
7. The Economic Environment and its Impact on Financial Planning<br />
8. Risk Tolerance<br />
9. Investment Planning<br />
10. Tax Planning<br />
11. Risk Management and Life Insurance Planning<br />
12. Estate Planning Issues, Process, Personalities and Instruments<br />
13. Retirement Planning Tools and Process<br />
• Possess relevant tertiary education or recognised professional qualification with proven knowledge base of<br />
the subject(s)<br />
• Adequate teaching experience with acceptable teaching competence<br />
• Able to asses students assignments, examination, etc<br />
• Able to communicate effectively in lecture and conduct tutorials<br />
• Able to relate to students from different backgrounds<br />
• Has undergone the MII-RFP Course<br />
Assessment I. Class Attendance:<br />
Participants must obtain a minimum of 80%<br />
class attendance<br />
Awarded<br />
Certificate<br />
II.<br />
Examination:<br />
Each module – 75 multiple choice questions<br />
Upon satisfactory completion of the programme and passing the required assessment, successful participants<br />
will be awarded a certificate to certify them as a RFP Trainer.<br />
FEES<br />
LOCAL<br />
RM 900<br />
INTERNATIONAL<br />
USD 500<br />
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2015 MII PROGRAMME DIRECTORY<br />
Title 5.03 Train the Trainer for Registered Financial Planner (RFP TTT) - Module 2<br />
Duration Course Methodology Time<br />
Title<br />
5.05 Train the Trainer for Basic Agency Management Course (BAMC TTT)<br />
Duration Course Methodology Time<br />
2 Days<br />
Lecture, Group Discussion,<br />
Micro Teaching and Case Study<br />
9.00 am to 5.00 pm<br />
3 Days<br />
Lecture, Group Discussion,<br />
Micro Teaching and Case Study<br />
9.00 am to 5.00 pm<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Venue<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Who Should<br />
Attend<br />
Potential RFP trainers.<br />
Who Should<br />
Attend<br />
Potential BAMC trainers.<br />
Key Learning<br />
Outcomes<br />
Key Course<br />
Outline<br />
Participants<br />
Selection Criteria<br />
• Able to prepare a session plan<br />
• Able to deliver the course according to session plan<br />
• Able to handle and control trainees confidently<br />
• Able to deliver the course learning objectives to trainees using the text material and training slides provided<br />
• Refresher on the Fundamental Principles of Training:<br />
- What is Training<br />
- Learning Principles<br />
- Methodology<br />
- Delivery<br />
• The coverage of course content and recommendation of reading materials / reference materials<br />
• Preparation and delivery of lectures of the module taught<br />
• Review of text materials, slide presentation and course plan<br />
Module 2 – Risk Management and Insurance Planning<br />
1. Understanding Risks<br />
2. Risk Management<br />
3. Insurance Needs Analysis<br />
4. Life Insurance Policies<br />
5. Health Insurance Policies Analysis<br />
6. Annuities<br />
7. General Insurance Products in Insurance Planning<br />
8. Takaful<br />
9. Legal Principles and Relevant Legislation in Insurance<br />
10. Consumer Protection and Life Insurance Industry Code of Practice<br />
11. The Financial Sector Master Plan<br />
12. SOCSO<br />
• Possess relevant tertiary education or recognised professional qualification with proven knowledge base of<br />
the subject(s)<br />
• Adequate teaching experience with acceptable teaching competence<br />
• Able to asses students assignments, examination, etc<br />
• Able to communicate effectively in lecture and conduct tutorials<br />
• Able to relate to students from different backgrounds<br />
• Has undergone the MII-RFP Course<br />
Assessment I. Class Attendance:<br />
Participants must obtain a minimum of 80%<br />
class attendance<br />
Awarded<br />
Certificate<br />
II.<br />
Examination:<br />
Each module – 75 multiple choice questions<br />
Upon satisfactory completion of the programme and passing the required assessment, successful participants<br />
will be awarded a certificate to certify them as a RFP Trainer.<br />
FEES<br />
LOCAL<br />
RM 700<br />
INTERNATIONAL<br />
USD 350<br />
Key Course<br />
Outline<br />
Participants<br />
Selection Criteria<br />
Assessment<br />
Awarded<br />
Certificate<br />
• Refresher on the Fundamental Principles of Training:<br />
- What is Training<br />
- Learning Principles<br />
- Methodology<br />
- Delivery<br />
• The coverage of course content and recommendation of reading materials / reference materials<br />
• Preparation and delivery of lectures<br />
• Review of text materials, slide presentation and course plan<br />
Module 1 - (Part A) preamble and (Part B) Introduction to Agency Management<br />
Module 2 - Leadership and Planning<br />
Module 3 - Recruitment<br />
Module 4 - Selection<br />
Module 5 - Training<br />
Module 6 - Performance Management and Supervision<br />
Module 7 & 8 - Performance Management and Motivation<br />
Module 9 - Agency Building Road Map<br />
• Possess relevant tertiary education or recognised professional qualification with proven knowledge base of<br />
the subject(s)<br />
• Employed as a Life Company Trainer for at least two years and has undergone company trainer’s programme<br />
• Has undergone MII BAMC or passed the BAMC Examination<br />
• Willing to work for the betterment of the MII-BAMC and the accomplishment of its objectives<br />
• Committed to the whole programme<br />
• Able to relate the text material to student’s daily work<br />
• Able to conduct and deliver the programme effectively<br />
Participant will be assessed by class attendance (minimum of 80% attendance) and moderator’s evaluation<br />
based on micro teaching and presentation.<br />
Upon satisfactory completion of the programme and passing the required assessment, successful participants<br />
will be awarded a certificate to certify them as a BAMC Trainer.<br />
FEES<br />
LOCAL<br />
RM 1,200<br />
INTERNATIONAL<br />
USD 600<br />
122 123
4. CERTIFICATION PROGRAMMES<br />
3. SHORT COURSES TRAINING<br />
6. CONFERENCES<br />
6. 5. CONFERENCES<br />
124 125<br />
6. 7. <strong>PROFESSIONAL</strong> PROGRAMMES<br />
PROGRAMMES
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
CONFERENCES<br />
MII’s range of industry-related conferences serve as effective<br />
platforms for knowledge and experience sharing. Acclaimed<br />
speakers will share their unique and deep insights with<br />
participants across a wide spectrum of themes and topics. Our<br />
conferences also provide networking opportunities for general<br />
and life insurance practitioners. We cordially invite you to our<br />
conferences in 2015.<br />
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2015 PROGRAMME DIRECTORY<br />
6. CONFERENCES<br />
Insurance<br />
NO. TITLE Day(s)<br />
6.01 5th Malaysia Insurance Summit 3<br />
Risk Management<br />
NO. TITLE Day(s)<br />
6.02 International Risk Management Conference 2015 2<br />
Insurance Claims<br />
NO. TITLE Day(s)<br />
6.03 International Claims Convention & Road Safety Workshop 2015 2<br />
Medical and Health Insurance<br />
NO. TITLE Day(s)<br />
6.04 International Medical and Health Insurance Conference 2<br />
Life Agents Seminar<br />
NO. TITLE Day(s)<br />
6.05 Recruitment Seminar 1<br />
Life Agents Conference<br />
NO. TITLE Day(s)<br />
6.06 Malaysia MDRT Day 2015 1<br />
6.07 Konvensyen Ejen Hayat Bumiputera 1<br />
General Agents Conference<br />
NO. TITLE Day(s)<br />
6.08 General Insurance Agents Convention 2015 1<br />
3. SHORT COURSES TRAINING<br />
4. CERTIFICATION PROGRAMMES<br />
ENQUIRIES<br />
For further information kindly contact us at:<br />
T +603 2087 8882/3<br />
F +603 2093 9287<br />
E sales@mii.org.my<br />
TRAINING VENUE<br />
MII City Centre, Suite 6.0W<br />
6th Floor, Wisma Sime Darby<br />
Jalan Raja Laut, 50350 Kuala Lumpur<br />
MALAYSIA<br />
7. <strong>PROFESSIONAL</strong><br />
PROGRAMMES<br />
5. CONFERENCE<br />
Information presented in this directory is correct at the time of<br />
printing. The Malaysian Insurance Institute (MII) reserves its right to<br />
change or amend the training schedule and fees stated in the calendar<br />
above. MII intends to review the fees in respect of the training/courses/<br />
conferences/programmes to be conducted after 1st April 2015 and any<br />
changes to the fees will be notified beforehand.<br />
The programmes provided in this programme directory do not reflect the<br />
final list of programmes that we offer in 2015. Throughout the year, we<br />
will continue to develop more high quality, industry-relevant programmes<br />
that will cater to the learning and development need of the industry.<br />
For the latest information, please download the latest version of<br />
programme brochure from our website at www.insurance.com.my (2<br />
months before the programme)<br />
Should you have suggestions for any specific enquiries, please drop us an<br />
e-mail at sales@mii.org.my<br />
128<br />
129<br />
6. 7. <strong>PROFESSIONAL</strong> PROGRAMMES<br />
PROGRAMMES
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
<strong>PROFESSIONAL</strong><br />
PROGRAMMES<br />
LIST OF<br />
PROGRAMMES<br />
We continued our role in providing high quality<br />
professional education to support the human capital<br />
development of the insurance industry. Our products<br />
range, each one is designed to improve your skills and<br />
subject-matter understanding of Insurance. By enrolling<br />
in these Professional Qualifications programmes, you gain<br />
access to up-to-date industry knowledge and leadingedge<br />
techniques that you can put into practice every day.<br />
We provide 3 progressive qualifications for insurance<br />
professionals i.e. Certificate, Diploma and Associateship.<br />
The usual learning progression for the majority of students<br />
is from the Certificate of The Malaysian Insurance Institute<br />
(CMII) or Diploma of The Malaysian Insurance Institute<br />
(DMII) leading to the Associateship of The Malaysian<br />
Insurance Institute (AMII) within 2.5 to 5 years. However,<br />
students may also enter at any level provided they meet<br />
the entry requirements.<br />
Enrolling our Professional Qualifications programmes<br />
(CMII, DMII and AMII) will provide complementary<br />
student membership, and upon completion and passing<br />
of qualification (AMII), our students/graduates will gain<br />
the honour to recognise themselves as our Associate<br />
member. Being our Associate member will represent<br />
you as an insurance professional who is qualified, wellregulated<br />
and who is highly knowledgeable.<br />
MII in collaboration with the Institute of Risk Management<br />
(IRM) UK is also offering the International Certificate of<br />
Risk Management (CIRM) for the Malaysian market, a<br />
professional programme developed by IRM.<br />
List of programmes<br />
MII Professional Qualifications Programmes<br />
• Certificate of The Malaysian Insurance Institute (CMII)<br />
• Diploma of The Malaysian Insurance Institute (DMII)<br />
• Associateship of The Malaysian Insurance Institute (AMII)<br />
International Certificate in Risk Management (CIRM)<br />
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<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
INTRODUCTION<br />
Professional Qualifications<br />
The Malaysian Insurance Institute’s Professional and<br />
Certification Programmes (CMII, DMII and AMII) develop<br />
individuals who are educated, experienced and ethical in<br />
the insurance industry. These programmes set them apart<br />
from others within the sector and provide them with a<br />
distinctive professional advantage with their customers<br />
and in their careers.<br />
In today’s competitive business world, there is always<br />
a demand for highly skilled, customer service-driven<br />
professionals. So, if you want to excel… to take your<br />
career to the next level… or if you need the gears to help<br />
you gain and sustain a professional edge, MII is where<br />
you belong.<br />
MII Professional Membership<br />
Students who successfully completed and passed AMII<br />
programme can apply as an Associate member and are<br />
entitled to use “AMII” designation on the business cards,<br />
email signature and other business stationery, which are a<br />
testament of their level of experience and qualifications.<br />
AMII designation is the most widely used and is a<br />
recognised mark in the Malaysia’s insurance industry<br />
representing insurance professionals who are qualified,<br />
regulated and who maintain their skills and knowledge.<br />
Being an AMII-recognised member is often a requirement<br />
for career progression in many insurance companies and<br />
takaful providers in many countries.<br />
Each student who joins our CMII, DMII and AMII programmes<br />
will be required to become our Professional Member<br />
(Affiliate or Ordinary membership), joining thousands of<br />
other insurance and finance students and a community who<br />
are committed to fostering high professional standards<br />
and contribute to an innovative, vibrant and competitive<br />
industry. Student members are able to take advantage of<br />
a range of membership benefits offered.<br />
For more information on membership visit our website<br />
at http://www.insurance.com.my/index.php/membership/<br />
why-join<br />
Programme at a Glance<br />
• Is a comprehensive professional qualification provided<br />
by MII for more than 20 years, the AMII qualification is<br />
the first step towards the Fellowship of the Malaysian<br />
Insurance Institute (FMII) which is the highest<br />
professional qualification awarded by MII.<br />
• The programme has 3 levels; Certificate of The<br />
Malaysian Insurance Institute (CMII), Diploma of The<br />
Malaysian Insurance Institute (DMII) and Associateship<br />
of The Malaysian Insurance Institute (AMII).<br />
• Generally it takes minimum 2.5 years to maximum 5<br />
years to complete.<br />
• Designed exclusively for professionals working in the<br />
insurance and financial services sectors. It is also suitable<br />
for non-insurance professionals who are looking for a<br />
professional recognition in insurance.<br />
• All students undertaking the programme shall be<br />
automatically elected as MII student members. Upon<br />
completion of the AMII, students may apply for election<br />
as MII Associate members.<br />
• Upon completion of the AMII programme, students will<br />
be awarded the “AMII” title.<br />
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<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
PROGRAMME PATHWAY<br />
AND ENTRY REQUIREMENTS<br />
Certificate of The Malaysian<br />
Insurance Institute - CMII<br />
--------------------------------------------<br />
Duration: 3 months<br />
Enter with these qualifications:<br />
- SPM/GCE ‘O’ Level or<br />
equivalent or higher<br />
- Good command of English<br />
language is recommended<br />
Diploma of The Malaysian<br />
Insurance Institute - DMII<br />
--------------------------------------------<br />
Duration: 15 months<br />
Enter with these qualifications:<br />
- SPM/GCE ‘O’ Level or equivalent AND<br />
- 1 year or more of insurance<br />
industry experience<br />
- or, Diploma or higher<br />
- or, CMII<br />
Associateship of The Malaysian<br />
Insurance Institute - AMII<br />
--------------------------------------------<br />
Duration: 33 months<br />
Enter with these qualifications:<br />
- HSC/STPM/GCE A/Diploma/<br />
Degree or higher<br />
- or, DMII/GDMII<br />
RULES &<br />
REGULATIONS<br />
Withdrawal, postponement and cancellation<br />
• MII will retain the payment of each subject if the entire or<br />
part of the programme is cancelled by the student after the<br />
commencement of the programme. This is also applicable<br />
if the student withdraws/postpones from any programme<br />
after the commencement of the programme.<br />
• No refund will be made for withdrawal or postponement<br />
by the student after commencement of the programme.<br />
• Full refund applies only to rejected application or where<br />
the programme does not commence due to unforeseen<br />
circumstances.<br />
Payment policy<br />
• MII practices a non-credit policy where all payments must be<br />
fully made before the commencement of the programme.<br />
Full payment should reach MII two (2) weeks before the<br />
commencement of a programme.<br />
Absence from Class<br />
• In the event if a student is unable to attend the class due<br />
to medical reason, he/she may appeal from the “deduction<br />
of attendance” marks by submitting a letter of appeal and<br />
produce a medical certificate or doctor’s letter as evidence<br />
not later than a week from the day of absence.<br />
• MII reserves the right to reschedule or cancel the course<br />
due to unforeseen circumstances and will notify all students<br />
on a timely basis.<br />
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<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
7. <strong>PROFESSIONAL</strong> PROGRAMMES<br />
Certificate - Insurance<br />
NO. TITLE 2 to 3 months<br />
7.01 Certificate of MII (CMII) (42 hrs)<br />
Diploma - Insurance<br />
NO. TITLE 2 to 3 months<br />
7.02 Diploma of MII (DMII) (42 hrs) per subject<br />
Associateship - Insurance<br />
NO. TITLE 2 to 3 months<br />
7.03 Associateship of MII (AMII) (42 hrs) per subject<br />
Associateship - Insurance<br />
NO. TITLE 20 months<br />
7.04 Associateship of MII (AMII) - International<br />
Risk Management<br />
NO. TITLE 6 months<br />
7.05 International Certificate in Risk Management (CIRM) (72 hrs)<br />
ENQUIRIES<br />
For further information kindly contact us at:<br />
T +603 2087 8882/3<br />
F +603 2093 9287<br />
E sales@mii.org.my<br />
Information presented in this directory is correct at the time of<br />
printing. The Malaysian Insurance Institute (MII) reserves its right to<br />
change or amend the training schedule and fees stated in the calendar<br />
above. MII intends to review the fees in respect of the training/courses/<br />
conferences/programmes to be conducted after 1st April 2015 and any<br />
changes to the fees will be notified beforehand.<br />
The programmes provided in this programme directory do not reflect the<br />
final list of programmes that we offer in 2015. Throughout the year, we<br />
TRAINING VENUE<br />
MII City Centre, Suite 6.0W<br />
6th Floor, Wisma Sime Darby<br />
Jalan Raja Laut, 50350 Kuala Lumpur<br />
MALAYSIA<br />
will continue to develop more high quality, industry-relevant programmes<br />
that will cater to the learning and development need of the industry.<br />
For the latest information, please download the latest version of<br />
programme brochure from our website at www.insurance.com.my (2<br />
months before the programme)<br />
Should you have suggestions for any specific enquiries, please drop us an<br />
e-mail at sales@mii.org.my<br />
CERTIFICATE -<br />
INSURANCE<br />
Title<br />
Venue<br />
Key Learning<br />
Outcomes<br />
Rewards of<br />
Programme<br />
Who Should<br />
Attend<br />
Minimum<br />
Entry<br />
Requirements<br />
Programme<br />
Outline<br />
Assessment<br />
(Examination)<br />
Awarded<br />
Certificate<br />
Further<br />
Education<br />
7.01 Certificate of MII (CMII)<br />
Duration<br />
2 - 3 months,<br />
(42 hrs)<br />
Time<br />
9.00 am to 5.00 pm / 6.00 pm to 9.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
This programme is aimed to develop students’ knowledge in;<br />
• The concept of risk and insurance<br />
• The insurance market place<br />
• The principles of conventional insurance and takaful<br />
• The regulatory requirements on the insurance industry<br />
• The types of insurances available in the market place<br />
• The underwriting and claims procedures and be able to apply them to given situations<br />
• Promotes a strong understanding of the fundamentals of insurance<br />
• Develop strong interest in insurance for newcomer to the industry or an entry-level insurance professional<br />
• A stepping-stone to DMII (20 Credits for DMII)<br />
• CMII certificate awarded upon completion<br />
• Newcomers to the industry<br />
• Individuals employed in positions that require a solid basic understanding of the insurance industry<br />
• Insurance professionals in junior or support positions<br />
• Brokers, agents and adjusters<br />
• Individuals re-entering the insurance industry<br />
• Anyone interested to obtain basic knowledge of insurance<br />
• SPM/GCE ‘O’ Level or equivalent or higher<br />
• Good command of English language is recommended<br />
1. Introduction To Insurance<br />
2. Principles of Insurance (Conventional And<br />
Takaful)<br />
3. Insurance Market<br />
4. Legal Aspects And Regulations Of Insurance<br />
5. Customer Service<br />
Examination Structure<br />
• 100 multiple choice questions<br />
• Duration: 3 hours<br />
6. Motor Insurance<br />
7. Non-Motor Insurances<br />
8. Life Insurance<br />
9. Underwriting Process<br />
10. Claims Procedures<br />
Upon satisfactory completion of the programme and passing the examination, a certificate will be awarded<br />
by MII.<br />
Passing the CMII programme will entitle the students to undertake the Diploma of The Malaysian Insurance<br />
Institute (DMII) before pursuing to the prestigious professional qualification by MII, Associateship of The<br />
Malaysian Insurance Institute (AMII).<br />
FEES<br />
LOCAL PARTICIPANTS<br />
Study Fee RM 1,300 USD 600<br />
Student Registration RM 50 USD 30<br />
Membership Fee (first Year) RM 55 USD 22<br />
Membership Renewal Fee (annually) RM 35 USD 20<br />
MII has developed the Certificate of The Malaysian<br />
Insurance Institute (CMII) to provide the students<br />
with the foundation knowledge, skills and<br />
behaviours (competencies) needed to perform their<br />
role effectively and to deliver highly professional<br />
service to the customers.<br />
INTERNATIONAL<br />
136<br />
137
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
DIPLOMA -<br />
INSURANCE<br />
Key Learning<br />
Outcomes<br />
Rewards of<br />
Programme<br />
Who Should<br />
Attend<br />
Minimum<br />
Entry<br />
Requirements<br />
Awarded<br />
Certificate<br />
Further<br />
Education<br />
The DMII is a technical and supervisory qualification<br />
for insurance staff working across all sectors of the<br />
industry. The DMII provides a firm grounding in<br />
insurance fundamentals and enables candidates to<br />
build advanced technical knowledge; emphasises<br />
the integration of both practical and theoretical<br />
understanding, making this programme the key to<br />
advancing in career and servicing the customers.<br />
This programme is aimed to develop students’ progressive knowledge in;<br />
• The practical concept of risk and insurance<br />
• The insurance market place<br />
• The principles of conventional insurance and takaful<br />
• The regulatory requirements on the insurance industry<br />
• The types of insurances available in the market place<br />
• The underwriting and claims procedures and be able to apply them to given situation<br />
• Promotes a strong understanding of both practical and theoretical insurance knowledge<br />
• A comprehensive programme with a focus on applied career-specific knowledge<br />
• Provides advanced standing to attain the AMII, the highest qualification by MII<br />
• DMII certificate awarded upon completion<br />
• Insurance staff who in of need technical knowledge and practical skills at the operational level<br />
• Those who are looking to build a career with a future supervisory role in mind<br />
• Those who are looking for relevant competencies for various roles in their insurance career<br />
• Clerical, Junior Supervisors<br />
• SPM/GCE ‘O’ Level or equivalent<br />
• 1 year or more of insurance industry experience<br />
• or, Diploma or higher<br />
• or, CMII<br />
Certification will be awarded by The Malaysian Insurance Institute (MII) upon satisfactory completion of the<br />
programme and passing the DMII examination.<br />
Upon completion of this programme, student may pursue to the next level, The Associateship of The Malaysian<br />
Insurance Institute (AMII), the MII highest qualification.<br />
Language English Programme Methodology<br />
Class Based - 15 months<br />
(about 210 lecture hours)<br />
Class Based<br />
Formal Lectures, Group Discussion, Tutorial, Test, Assignments and Final<br />
Examination.<br />
Self-Study<br />
This programme can also be offered on a self-study mode where assessment will<br />
be based entirely on the final examination.<br />
Title<br />
Venue<br />
Programme<br />
Schedule<br />
Programme<br />
Outline<br />
Subject and<br />
Credit Points<br />
Requirements/<br />
Accreditation<br />
of Prior<br />
Learning<br />
Assessment<br />
(Examination)<br />
Fees<br />
Other<br />
Standard Fees<br />
Withdrawal<br />
from EPF<br />
7.02 Diploma of MII (DMII)<br />
Duration<br />
Time<br />
2 - 3 months, (42 hrs) per subject 6.00 pm to 9.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
One subject would require up of three (3) months of preparation that comprises of 42 to 48 lecture hours,<br />
tests, final examination and study break.<br />
*Please see updated course schedule in MII 2015 Programme Calendar or visit www.insurance.com.my<br />
Students are advised to register ONE month before the commencement of the respective intakes.<br />
Credit<br />
• 105 Insurance Law (compulsory)<br />
25<br />
• 109 Insurance Business and Finance (compulsory)<br />
25<br />
• 106 Commercial Property and Business Interruption<br />
25<br />
• 110 Motor Insurance<br />
25<br />
• 111 Liability Insurance<br />
25<br />
• 107 Claims Practice<br />
20<br />
• 108 Personal Insurance<br />
20<br />
• 114 Underwriting Practice<br />
20<br />
• 112 Reinsurance<br />
30<br />
• Certificate of The Malaysian Insurance<br />
20<br />
Entry at Diploma Level<br />
Required Credits No of MII Papers Earned Credits MII Qualification/<br />
Designation<br />
120 5 120 DMII<br />
Total Credits: 120. A student who enters the Diploma has to achieve the minimum 120 credits threshold to<br />
be awarded the DMII. Inclusive Compulsory Subjects 105 and 109.<br />
*Credits of subject exemptions may be awarded for prior learning by submitting the exemption form with the<br />
necessary supporting documents.<br />
Assessment Structure<br />
Class Based<br />
• Course work<br />
(eg. attendance, assignments and tests) = 40%<br />
• Final examination<br />
(short answer questions and essay) = 60%<br />
Duration for each paper: 3 hours<br />
Pass mark = 55/100<br />
Self-study<br />
• Final examination<br />
(short answer questions and essay) = 100%<br />
Duration for each paper: 3 hours<br />
Pass mark = 55/100<br />
Marks Letter Grade Status<br />
Less than 55 X, Y, Z Fail<br />
55-69 P Pass<br />
70-100 D Distinction<br />
Class-Based (In-house/Public Programme)<br />
The course fee includes course and examination fees. The course fee applies only to classes conducted in Kuala<br />
Lumpur. *(Excluding main reference text)<br />
Full Payment of Course Fee<br />
Amount (per student)<br />
Entry at Diploma (5 Subjects)<br />
RM 6,900 (Kuala Lumpur)<br />
RM 8,250 (Outside Kuala Lumpur)<br />
Payment by Single Subject<br />
Fee per single subject<br />
Self-Study Examination Fee per Paper<br />
Examination Fee/Re-sit Fee RM 260<br />
Diploma Paper RM 260<br />
Repeat Fee RM 260<br />
Student Registration Fee (one-time payment) RM 50<br />
RM 1,380 (Kuala Lumpur)<br />
RM 1,650 (Outside Kuala Lumpur)<br />
MII Membership (1 year)<br />
Admission Fee (one-time payment) RM 20<br />
Annual Membership (renewable annually) RM 35<br />
You can also withdraw from your EPF account II to finance your study in this programme. Please contact MII<br />
for further enquiries.<br />
138 139
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
ASSOCIATESHIP -<br />
INSURANCE<br />
The Associateship of The Malaysian Insurance Institute (AMII)<br />
is an exclusive professional qualification programme tailored to<br />
the needs of the business and industry. This qualification is seen<br />
as a requirement for leadership positions within the insurance<br />
industry in many countries. Graduates will gain a comprehensive<br />
understanding of insurance and reinsurance management<br />
principles that are an important part of every senior executive’s<br />
responsibilities.<br />
The AMII designation is valued as a national standard in<br />
insurance professional benchmark, appropriate for the<br />
insurance industry’s most advanced qualification, which gives its<br />
holder the credibility as a competent, skilled and experienced,<br />
and receives adequate education to provide outstanding and<br />
reliable insurance services and advice.<br />
On completion of this programme students automatically<br />
become fully qualified members and are able to use an AMII<br />
post-nominal designation to be recognised for their elevated<br />
knowledge and skills.<br />
Key Learning<br />
Outcomes<br />
Rewards of<br />
Programme<br />
Who Should<br />
Attend<br />
Minimum Entry<br />
Requirements<br />
Awarded<br />
Certificate<br />
Further<br />
Education<br />
AMII International Class<br />
The AMII International Class is an intensive study programme<br />
offered to international participants in Kuala Lumpur, Malaysia<br />
on full - time basis with study duration of about 20 months. This<br />
programme has attracted participants from Japan, Vietnam,<br />
Thailand, Indonesia, Brunei, Cambodia, Oman, India, Maldives,<br />
Iran, Bangladesh and many others.<br />
This programme is aimed to develop graduates’ advanced knowledge in;<br />
• The practical concept of risk and insurance<br />
• The insurance market place<br />
• The principles of conventional insurance and reinsurance<br />
• The regulatory requirements on the insurance industry<br />
• The types of insurances available in the market place<br />
• The underwriting and claims procedures and be able to apply them to given situation<br />
• Promotes a strong understanding of both practical and theoretical insurance knowledge<br />
• Holistic approach and learning that covers insurance management, legal and regulatory requirements, risk<br />
management, current and emerging work-based issues and challenges, all from the insurance perspective<br />
• Provides the graduate with a comprehensive understanding of strategic leadership and advanced<br />
management principles in preparation for a leadership and management role<br />
• A comprehensive programme with a focus on applied career-specific knowledge<br />
• Provides advanced standing to attain the FMII<br />
• AMII certificate awarded upon completion<br />
• AMII post-nominal designation awarded upon election<br />
• Ambitious insurance professionals whose career aspirations include a leadership and management role<br />
• Individuals who wish to obtain the industry’s most advanced qualification<br />
• Senior Executives, Managers<br />
• HSC/STPM /GCE A/Diploma /Degree or higher<br />
• or, DMII/GDMII<br />
Certification will be awarded by The Malaysian Insurance Institute (MII) upon satisfactory completion of the<br />
programme and passing the DMII examination.<br />
The AMII qualification is the first step towards the Associateship of the Chartered Insurance Institute (ACII).<br />
Title<br />
Venue<br />
Programme<br />
Schedule<br />
Programme<br />
Outline<br />
Subject and<br />
Credit Points<br />
Requirements/<br />
Accreditation<br />
of Prior<br />
Learning<br />
Assessment<br />
(Examination)<br />
7.03 Associateship of MII (AMII)<br />
7.04 Associateship of MII (AMII) - International<br />
Duration<br />
Time<br />
2 - 3 months, (42 hrs) per subject 6.00 pm to 9.00 pm<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
One subject would require up of three (3) months of preparation that comprises of 42 to 48 lecture hours,<br />
tests, final examination and study break.<br />
*Please see updated course schedule in MII 2015 Programme Calendar or visit www.insurance.com.my<br />
Students are advised to register ONE month before the commencement of the respective intakes.<br />
Credit<br />
• 109 Insurance Business & Finance (compulsory)<br />
• 105 Insurance Law (compulsory)<br />
• AL34 Life & Disability Underwriting<br />
• AL88 Life Insurance<br />
• AMM100 Underwriting Management<br />
• AMM68 Marketing<br />
• AG52 Risk Management<br />
• AM101 Claims Management<br />
• AL103 Private Medical Insurance<br />
• AC32 The Business Environment<br />
• 112 Reinsurance* (optional – for DMII holder)<br />
Total Credits: 290<br />
DMII Proceeding to AMII<br />
Diploma/<br />
Associateship<br />
Credits<br />
Required Credits No of MII Papers Earned Credits MII<br />
Qualification/<br />
Designation<br />
120 170 6 290 DMII<br />
A DMII graduate proceeding to the AMII needs to achieve a minimum of 170 credits to be awarded the AMII.<br />
Inclusive Compulsory Subjects 105 and 109.<br />
Entry at Associate level<br />
Diploma Credits No of MII Papers Earned Credits MII Qualification/<br />
Designation<br />
290 11 290 AMII<br />
A student who enters at the Associate level has to achieve the minimum 290 credits threshold to be awarded<br />
the AMII. Inclusive Compulsory Subjects 105 and 109.<br />
Accreditation of Prior Learning<br />
*Credits of subject exemptions may be awarded for prior learning by submitting the exemption form with the<br />
necessary supporting documents.<br />
Assessment Structure<br />
Class Based<br />
• Course work (eg. attendance, assignments, project paper and tests) = 50%<br />
• Final examination (short answer questions, case study and essay) = 50%<br />
Duration for each paper: 3 hours<br />
Pass mark = 55/100<br />
Subject Course Work Final Examination<br />
30 credits 50% 50%<br />
Below 30 credits 40% 60%<br />
*Except for subject 112 Reinsurance – falls under category of below 30 credits<br />
Self-Study<br />
• Final examination (short answer questions, case study and essay) = 100%<br />
Duration for each paper: 3 hours<br />
Pass mark = 55/100<br />
Marks Letter Grade Status<br />
Less than 55 X, Y, Z Fail<br />
55-69 P Pass<br />
70-100 D Distinction<br />
25<br />
25<br />
30<br />
30<br />
30<br />
30<br />
30<br />
30<br />
30<br />
30<br />
30<br />
140 141
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
2015 MII PROGRAMME DIRECTORY<br />
Fees<br />
Other<br />
Standard Fees<br />
AMII<br />
International<br />
Class Fees<br />
Payment<br />
Malaysian<br />
Immigration<br />
Procedures<br />
Monthly Living<br />
Expenses<br />
Withdrawal<br />
from EPF<br />
Class-Based (In-house/Public Programme)<br />
Subject Kuala Lumpur Outside Kuala Lumpur Self-Study<br />
30 credits RM 1,650 RM 1,870 RM 360<br />
Below 30 credits RM 1,380 RM 1,650 RM 260<br />
Full programme based on<br />
subjects recommended<br />
Self-Study Examination Fee per Paper<br />
Examination Fee / Re-sit Fee RM 360<br />
Associateship Paper RM 360<br />
17,070 RM 19,470 RM 3,300<br />
Amount (per student)<br />
Repeat Fee RM 360<br />
Student Registration Fee (one-time payment) RM 50<br />
MII Membership (1 year)<br />
Admission Fee (one-time payment) RM 20<br />
Annual Membership (renewable annually) RM 35<br />
AMII Election and member Fee<br />
RM 300<br />
(upon completion of AMII)<br />
Course Fee and Living Expenses<br />
Student Registration Fee (one-time payment) USD 30<br />
Tuition Fee USD 8,800<br />
MII Membership (1 year)<br />
Admission Fee (one-time payment) USD 12<br />
Annual Membership (renewable annually) USD 20<br />
AMII Election and member Fee<br />
USD 120<br />
(upon completion of AMII)<br />
TOTAL USD 8,982<br />
An offer letter with the total fee payable will be sent to the student upon approval of student professional visa<br />
Prior entering Malaysia, all international students are required to hold a valid:<br />
• Passport for not less than 2 years<br />
• Professional visa<br />
Immigration Expenses (Estimation)<br />
Professional Visa (12months) USD 120<br />
Extension (3months) USD 30<br />
Estimated monthly living expenses: USD 900 to USD 1400<br />
(inclusive of basic accommodation, return transportation to MII, meals and utilities).<br />
You can also withdraw from your EPF account II to finance your study in this programme. Please contact MII<br />
for further enquiries.<br />
RISK<br />
MANAGEMENT<br />
The International Certificate in Risk Management (CIRM) is a<br />
broadly based introductory qualification. There are no entry<br />
requirements, so anyone with an interest in risk management<br />
can apply. It provides a practical platform to pursue a career in<br />
risk management and is also a base for further development for<br />
those already pursuing a career in a complimentary discipline.<br />
A qualification and training framework has been agreed for MII<br />
to provide the IRM International Certificate in Risk Management<br />
and the International Diploma in Risk Management for the<br />
Malaysian market. Although the IRM qualifications are normally<br />
studied on-line and by distance learning, MII is additionally be<br />
offering classroom-based study (the first provider in the world<br />
to do so).<br />
Modules<br />
Who Should<br />
Attend<br />
Awarded<br />
Certificate<br />
Further<br />
Education<br />
Principles of Risk and<br />
Risk Management<br />
Practice of Risk<br />
management<br />
The aims of the International Certificate in Risk<br />
Management is to:<br />
• provide an introduction to the principles and concepts of risk<br />
and risk management<br />
• provide an introduction to the practice of risk management<br />
• provide an understanding of the multi-disciplinary nature of<br />
risk management within an organisation<br />
• provide an understandinng of current risk management<br />
thinking, standards and regulations across the world<br />
• provide and entry route to the International Diploma in Risk<br />
Management<br />
International Certificate<br />
• Those newly practising or not yet formally qualified as a Risk Manager<br />
• Local Authority, Public Service and Charity Professionals<br />
• Auditors, Accountants and Advisers on governance<br />
• Project, Programme and Change Managers<br />
• Insurance Underwriters, Claims Handlers, Brokers and Client Managers<br />
• Loss Adjusters and Consultants<br />
• Safety, Health and Environment Professionals<br />
• Lawyers and Legal Consultants<br />
• Banking and Financial Services Professionals<br />
• Engineers and Surveyors<br />
• Anyone seeking a formal qualification in enterprise wide risk management<br />
Successful completion leads to certification by IRM and MII. It also provides eligibility to apply for the<br />
international recognised membership grade of Certificant (CIRM).<br />
Success in this programme qualifies the participants to apply to undertake IRM’s Diploma programme leading<br />
to award of the professional grade of Member (MIRM). Accredited professional development then leads to the<br />
prestigious designation of Fellow (FIRM).<br />
142 143
<strong>DRIVING</strong> <strong>PROFESSIONAL</strong> <strong>STANDARDS</strong><br />
Title<br />
Venue<br />
Programme<br />
Schedule<br />
Programme<br />
Outline<br />
Assessment<br />
Fees<br />
Withdrawal<br />
from EPF<br />
7.05 International Certificate in Risk Management (CIRM)<br />
Duration<br />
Programme Methodology<br />
6 months, (72 hrs) Formal lectures, Group Discussion and Final Examination<br />
The Malaysian Insurance Institute City Centre<br />
Suite 6.0W, 6th Floor, Wisma Sime Darby, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.<br />
Classes are mostly conducted on Saturday<br />
Time: 9.00 am to 4.30 pm<br />
Exam: Jun or Nov<br />
*Please see updated course schedule in MII 2014 Programme Calendar or visit www.insurance.com.my.<br />
Participants are advised to register TWO months before the new intake.<br />
Modules One<br />
Modules Two<br />
Principles of risk and risk management<br />
This module provides an introduction to the principles<br />
and concepts of risk and risk management. It explores<br />
the history of risk management to help gain an<br />
understanding of the current drivers of enterprise risk<br />
management, as well as the development and impact<br />
of international standards. The module examines the<br />
ways in which risks are classified, and the models and<br />
frameworks that are commonly utilised to identify,<br />
assess and treat them.<br />
Key topic include:<br />
• The concepts and definitions of risk and risk<br />
management<br />
• Risk management standards<br />
• Enterprise risk management<br />
• Risk assessment, identification, analysis and evalution<br />
• Risk responses and risk treatment<br />
Practice of risk management<br />
This module explores the impact of the global<br />
business environment on risk. It examines issues<br />
relevant to specific sectors and geographical areas,<br />
and the needs and demands of various stakeholder<br />
groups, including regulatory authorities. The<br />
module studies corporate governance and risk<br />
assurance and how these can influence the design<br />
of a risk management programme.<br />
Key topic include:<br />
• An overview of the global business and risk<br />
environment<br />
• Risk architecture, strategy and protocols<br />
• Risk culture, appetite and tolerance<br />
• Risk and organisation, including an introduction<br />
to corporate governance, project and<br />
operation risk management, and supply chain<br />
management<br />
• Organisation risk management, emerging risks<br />
and future developments<br />
All modules are assessed by examination. Module one is assessed by a 90 minutes multiple choice examinations.<br />
Module two is assessed through a combination of short answer and essay style question.<br />
Full Course Fee: RM9,500 (HRDF claimable)<br />
The fee includes tuition fee, examination fee, online study materials and membership to the MII and IRM for<br />
the period of study.<br />
After 50% subsidy by Capacity Building Fund for participants from PIAM and LIAM member<br />
companies: RM4,750<br />
You can also withdraw from your EPF account II to finance your study in this programme. For further enquiries,<br />
please contact EPF Call Management Center. tel: 03-8732 6000 or visit www.kwsp.gov.my<br />
About The Institute of Risk Management (IRM)<br />
The Institute of Risk Management (IRM) is a Risk Management’s leading professional education and training<br />
body based in UK. The Institute provides high quality education, training and professional development in Risk<br />
Management on different levels, from introductory to expert. For more info, visit www.theirm.org<br />
144 145
FOR<br />
REGISTRATION<br />
AND FURTHER<br />
ENQUIRIES<br />
Contact us at<br />
T. + 603 2087 8882/3<br />
F. + 603 2093 9287<br />
E. sales@mii.org.my<br />
Follow us:<br />
www.insurance.com.my<br />
IMPORTANT NOTE:<br />
Please take note that information presented in this 2015 programme<br />
directory is correct at the time or published. However, changes in the<br />
programmes dates, timing, duration, outlines and fees may occur owing to<br />
circumtances beyond our control. MII solely reserves the right to amend/to<br />
cancel the programme (s) at its absolute discretion. However, MII makes its<br />
best effort to inform participants/ students of such changes on a timely basis.<br />
146
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