Smartmatic - Elections How to Manage A Complex Project

Smartmatic 

Automated Elections in the Philippines

Our Areas of Expertise 

Smart Cities: 

Elections 

Identity 

Management 

• Intelligent 

Solutions for 

Public 

Transportation 

• Public Safety 

Consulting 

Smartmatic Business Units

Success Stories 

USA 

Client: Cook County and City of Chicago (Chicago is the third 

jurisdiction in size in the U.S. after LA and NYC) 

Project: 2006 onwards 

Status: 100% completed successfully 

Electoral Universe: 3.2 Million Voters 

Scope: 

• 7,000 Electronic Voting Machines (still in use) deployed for each 

election. 

• Election returns transmission, consolidation and canvassing. 

Chicago is also the only jurisdiction with encrypted transmission of 

results in the United States. 

• Implementation of our powerful Election Management software. 

• Deployment using our unique Complex Project Management 

Methodology.


Venezuela 

Client: CNE (National Electoral Council) 


Project Status: All completed successfully 

Population Served: 16.8 Million Voters 

Observers: OAS, EU, IFES, Carter Center and more than 

500 independent observers 

Scope: 

• More than 40,000 voting machines. 

• Election returns transmission, consolidation and 

tallying. 

• Contracted over 45,000 people for each event 

• Deployment using our Complex Project Management 

Methodology. 

• Nationwide deployment. 

• Personnel training for the project.


Bolivia 

Client: National Electoral Court (CNE) 

Project: Biometric Voter Registration for Bolivia 

Time frame: July 2009 – October 2009 

Registration: 72 days 

Status: 100% completed 

Electoral Universe: 5.2 Million people (over 72.000 

people registered per day) 

Scope: 

• 3,300 enrollment terminals. 

• Enrollment and Identity Management software. 

• AFIS (Automated Fingerprint Identification System). 


Methodology. 

• Nationwide deployment in a geography with very stark 

altitude variations. 

• Recruiting and training of personnel. 

• 3-year technical support.


Zambia 

Client: United Nations Development Programme (UNDP) 

& Electoral Commission of Zambia (ECZ) 

Project: Provision of enrollment terminals and software 

for Digital Mobile Voter Registration 

Time Frame: February 2010 – October 2010 

Population: 13 million 

Scope: 

• 1,000 enrollment terminals. 

• 1,000 electrical power packs (generators and batteries). 

• Biometric Enrollment software applications. 


Methodology. 

• Deployment in Lusaka. 

• Personnel training. 

• Support Center set-up and coordination for 6 months.


Belgium 

Client: Ministry of Interior 


Project: Provision of New DRE system for Belgium 


Population: approx 11 Million 

Scope: 

• Approx 30,000 voting machines. 

• Deployment and Logistics using our Complex Project 

Management Methodology. 

• Personnel training. 

• Support Center set-up and coordination


The Philippines 

Client: COMELEC (Commission On Elections) 

Project: National Elections 2010 

Time Frame: Jul 2009 – Dec. 2010 

Status: Election 100% completed 

Electoral Universe: 50 million 

Scope: 

• 82,200 voting machines. 

• Over 50 million ballots printed on security paper. 

• Transmission and consolidation of electoral results. 

• National deployment in a complex geography (more 

than 7,000 islands). 

• Recruiting and training of the staff in charge of the 

entire project, including more than 48,000 technicians. 


Methodology.

Did you know?

Previous Election Scenario 

• Outdated system. No standardized ballots , simple blank ballots for write-ins 

were the norm. Complicated consolidation rules. Results would take weeks 

• Fraud was endemic. Hundreds of protests filed and strong allegations of fraud 

• High participation rates in the past. Turnout between 70% and 80% 

• Very young population. Millions of first time voters 

• Low awareness. Information was not easily available, many misconceptions 

• Negative Political Situation. The new voting system had few but powerful 

opponents, who spread misinformation. This was threatening participation

OLD “MANUAL” PROCESS 

• Voting: 7am – 3pm 

• Voters write the names of 

their candidates. 

• The process of counting the 

votes is long and 

complicated. 

• Manually produce 8 copies 

of ERs. 

• The canvassing process is 

manual.

Congress COMELE 

National Board C 

of Canvassers 

Provincial 

Board of 

Canvassers 

Prov. COC 

SOVM/C 

Physical 

transport 

Physical 

transport 

Manual System 

of Canvassing 

Municipal/City 

Board of 

Canvassers 

Mun./City COC 

SOVP 

Physical 

transport 

Election Returns 

Precinct

From planning to execution in the field 

• Collection of clients’ 

requirements 

• Planning, monitoring and 

project controlling 

• Execution under 

established plans 

• Performance measurement 

• Client satisfaction 

• Successful deployment and 

effective closing 

Project 

management 

Technology 

deployment 

• Data centers 

infrastructure and 

configuration 

• State of the art digital 

security 

• Network, 

communications for 

results consolidation 

• Technical support 

• Readiness for equipment 

configuration 

• National Support Center 

for operations 

monitoring 

• Recruiting and training 

of staff and field 

operators 

• Logistics and distribution 

• Knowledge transfer to 

client and awareness 

campaigns 

• End to end tests, audits 

and certifications 

Field operations

Our Responsabilities 

Equipment 

Provission 

Technical 

Support 

Transmission 


Project 

Management 

Warehousing 

Smartmatic provided 

all or some of the 

required services to 

perform a successfull 

Election project. 

Personnel 

Recruitment 

and Training 

Ballots 

Printing 

Logistics

PCOS Precinct Count Optical Scan 

• A Paper-Based Technology 

• One unit per clustered 

precinct 

• Precinct information 

programmed into machine: 

location, no. of voters, etc. 

• Voter personally feeds ballot 

into machine 

• Ballot can be fed in any 

orientation

PCOS Precinct Count Optical Scan 

• Ballot scanned both sides 

simultaneously 

• Ballots are identified by the 

machine and would be rejected / 

spit-out if: 

– Fake/Photocopied/Duplicate 

– Previously inserted / scanned 

ballots 

– Ballot for another precinct 

– Ballot with any ambiguous 

marks

Ballots Printing 

Smartmatic can provide different ballot services in support for an election, 

in case the technology to be used requires it. 

Quantity of 

SAES 888 VM 

Security 

Features for 

paper 

Quantity of 

subevents: 

training, 

testing, etc. 

Ballot 

Design & 

Printing 

Precincts 

Candidates/ 

Contests 

Configuration

BALLOT SECURITY FEATURES 

• Security features of the ballot: 

– Bar Code 

– UV Ink 

– NPO Security Markings

Did you know?

Site Preparation 

To attain a successful conduct of elections, It is necessary to 

prepare the ‘shelters’ for the voting and canvassing equipments. 

Asses 

Status 

Plan for 

Adaptation 

Corrective 

Actions 

•Physical Location Conditions 

•Telecommunications Media Coverage 

•Environmental Conditions 

•Inform about Premises Infrastructure Adaptations Required 

•Inform about Civil Works Required 

•Define Transmission media to use based on the infrastructure 

available 

•The Elect Comission Adapt the place or Change the location 

•The Elect Comission Adapt Enhance network coverage 

•The Elect Comission Adapt Fixed Electricity problems 

•The Elect Comission Adapt Improve environmental conditions 

Ensure Locations 

have the minimum 

requirements to 

guarantee the 

efficient operation for 

all activities

Results transmission 

• Manage transmission logistics 

• Setup and monitor 

intermediate collection 

centers 

• Mix of GPRS + VSAT’s + BGANS 

(150,000 SIM Cards + 40,000 

modems + 680 VSAT’s + 5,500 

BGANS) 

• Private VPN 

• Setup telecommunications 

strategy with local service 

providers

TRANSMISSION: 

Fully-Encrypted (SHA-256 digital signing; AES 128 encryption 

algorithm)

Congress COMELE 

National Board C 

of Canvassers 

Physical 

transport 

Electronic 

Transmission 

Provincial 

Board of 

Canvassers 

Municipal/City 

Board of 

Canvassers 

Prov. COC 

SOVM/C 

Physical 

transport 

Mun./City COC 

SOVP 

Physical 

transport 

Election Returns 

Precinct 

Comelec Central 

Back-up Server 

Advance Results/ 

Monitoring 

Server for Dominant 

Majority/ Minority 

Parties, Citizens Arm, 

KBP 

Advance Results 

Secured 

Public 

Website

Overall electoral Project Management & 

Support 

Election Day Management Platform (EDMP) 

Graphic and web-based application. 

Designed for Call Center and support operations. 

Real-time monitoring and Control 

– Phone-based monitoring 

– SMS–based notifications 

– Status reports 

– Geo-referenced entities 

Incident Management 

Integration of all project external entities

Warehousing Facilities

Did you know?

Logistics Plan 

Central 

Warehouse 

Regional 

Warehouse 

Final 

Destination 

The shipment schedule is 

designed taking into 

account important factors 

that may highly affect the 

delivery time, such as 

distance, status of the 

access roads, transportation 

medium, and security, 

amongst others. 

The priorities established for 

the shipment Schedule 

have big influence on the 

readiness plan defining the 

order in which the kits must 

be assembled, configured 

and packed.

Support Strategy 

National 

Support 

Center (NSC) 

Main 

Control 

Room 

Regional 

Support 

Center (RSC) 

Remote 

Support 

TECHNICAL 

ADMINISTRATIVE 

Off-Site Assistance 

Support Technician 

Field Operator 

Field 

Support

Results publication 

Final statement of votes and 

official credentials are issued to 

the winning candidates. 

Results publication 

Publish results down to the 

voting booth level 

• Election returns 

• Tally reports

Audits 

Source 

Code 

Pre-Roll 

Out 

Post- 

Electoral 

Consists in checking, 

together with the 

customer and the 

political entities 

involved the source 

codes of: The voting 

machine, the tally 

application and the 

Infrastructure of the 

tally national center. 

Consist on taking a 

sample of the 

equipment 

produced in the 

warehouse to certify 

that the equipment 

and platform has the 

required 

configuration 

Consist on taking a 

sample of the 

equipment after the 

Final event to 

confirm the integrity 

of the system that 

was used during the 

elections

Easy Voting Instructions consistently repeated in all materials

New Media Approach in The Philippines 2010 Election 

• Voter Education Website 

• New Voters Social Site

TV and Radio Ads adapted to local culture

WHICH CLEAR ADVANTAGES CAN BE APPRECIATED WITH 

THE USE OF TECHNOLOGY? 

•Inclusiveness 

•New voters / First time voters 

•Illiterate voters 

•Ethnic minorities 

•Handicap voters 

•Violence reduction 

•Less null/strayed votes 

•Trust in the Election Authorities was regained

Successes 

• THE PHILIPPINES. The social pollster Social Weather Stations (SWS) revealed 

that 75% of Filipino voters were “very satisfied” with the conduct, speed and 

credibility of the election. For first time in Philippine history, COMELEC could 

offer an initial report less than two hours after the polls closed. An astounding 

76% voter turnout was achieved 

• COMELEC’s trust level increased by 20% over the previous elections 

• The number of null/blank/strayed votes reduced by half compared to previous 

elections 

• The currency grew and the stock market grew stronger on the days after the 

elections 

• Protest cases went down, and in all cases the manual count corroborated the 

electronic results

Another example of a successful voter education campaign

CONTACT Asia Pacific 

Cesar Flores 

cflores@smartmatic.com 

www.smartmatic.com 

info@smartmatic.com 

Offices and Agents 

Smartmatic Worldwide Headquarters 

105 Piccadilly, 6th floor. 

W1J 7NJ. London UK 

Phone: +44 (0) 20 7629 9279 

Smartmatic EMEA 

Barbara Strozzilaan 201 

1083 HN Amsterdam 

The Netherlands 

Tel: +31 (0) 20 2402 572 

emea@smartmatic.com 

Smartmatic USA 

1001 Broken Sound Parkway, Suite D. 

Boca Raton FL 33487, USA. 

Phone: +1 (561) 8620747B 

Smartmatic Barbados 

# 4 Stafford House, Garrison, St Michael 

Barbados, W.I. BB 14038. 

Tel: +24 (6) 2280756 / +24 (6) 2280773 

Smartmatic Panama 

Edificio Torre de las Américas, Torre A, piso 19. 

Urb. Punta Pacífica. Panama City. 

Smartmatic Belgium 

8eme Etage, Rue Belliard 4/6. 

1040 Bruxelles Belgium. 

Phone: +32 2-511-78-71 

Smartmatic Philippines 

16th floor, Accralaw Tower 

Second Avenue Corner 30th Street 

Crescent Park West 

Bonifacio Global City, 0399 Taguig 

Metro Manila, Philippines 

Tel: +632 7451200 

Smartmatic Taiwan 

7F, No. 276, Jianguo Road, 

Sindian City (Hsien-Tien), Taipei County 

231, Taiwan (R.O.C.) 

Phone: +886-2-2911-3698 (02-2911- 

3698) 

Smartmatic Brazil – Sao Paulo 

Av. Dr Guilherme Dumond Villares 

1410, cj 101. São Paulo - SP CEP: 

05704-150 

Tel: +55 (11) 35076283 

Smartmatic Brazil - Brasilia 

Centro Comercial Gilberto Salomão 

Brasilia - DF CEP: 71615-560 

Tel: +55 (61) 32019955 

Smartmatic Venezuela 

Av. Francisco Solano, Torre Banvenez, 

Piso 16. Sabana Grande, 1050. 

Caracas, Venezuela. 

Tel: +58 (212) 7062500

Smartmatic - Elections How to Manage A Complex Project

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