Annual Report 2011/12 - Melbourne Cricket Club

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Our mission The Melbourne Cricket Club is a private club with public responsibilities. It has two primary roles: • Managing the MCG as the world’s best stadium for all people. • Providing the best services and facilities to its members while ensuring our unique sporting culture and heritage are enhanced and appreciated. STRATEGIC VISION The club’s strategic direction is underpinned by the following dimensions: • Improving the engagement we have with our members and waiting list candidates. • Destination MCG — giving people more reasons to visit, more often. • Environmental responsibility. • World-class MCG: The amenity upgrade continues. In achieving these initiatives, we recognise that we must continue to deliver excellence in all of our core operations. Our values Respect The club prides itself on the respect and esteem it has earnt over its long and prestigious history. As staff, we respect our work colleagues, their abilities and views. We work as a team towards a common goal. By pursuing excellence and using our people to constantly deliver on our promises, we will earn the respect of our colleagues, stakeholders, customers and the wider community. People People are the most important asset in our organisation. Our staff feel important through a variety of recognition programs and initiatives and are immensely proud of their involvement at such an iconic venue. Our staff enjoy their time at work and are recognised in a variety of ways for their performance. Integrity, honesty, loyalty and teamwork are the keys to providing a memorable customer service experience for our patrons and members. Heritage We will continue to develop the MCG into one of the world’s finest sporting stadiums and Australia’s greatest sporting icon, drawing on our history to reinforce its image as the People’s Ground. The club’s history, its rich and vast heritage collection and its culture will be observed, preserved and displayed for our members and visitors to savour. Excellence We are committed, collectively and as individuals, to strive for excellence at all times — using the best suited products and processes to deliver major events and consistently exceed expectations of service to our customers. We commit to improving the level of enjoyment for patrons, members and their guests while at the MCG.
President’s Report PAUL SHEAHAN, PRESIDENT It’s my very great pleasure to present my second report as president of the club we love. In 2011 we enjoyed another extraordinarily successful season in the life of the club and, as a national and international venue for elite sport, there are few in the world that can match us. That will not lead to a sense of complacency of how good we are and how well we do things. Rather, it is recognition that we must continue to work hard to provide the benchmark by which others judge themselves. None of this happens without effort, of course, and the efforts of those who work at the club and at the ’G on a day-to-day basis astound me. Even though comparisons are odious, we can marvel at the architecture of the place and be immensely proud that we can match it with anything that may be thrown at us. In the end, though, it is my belief that it is the quality of the management and the interactions of people that are our greatest strengths. In that regard, I pay tribute to everyone who puts their mind to assessing their performance and continually trying to improve it. I pay tribute to the staff for the positive comments that come my way from members and visitors who are served with great care and attention to detail by those who work at the ground. At the risk of overlooking some, I pay special tribute to the ground staff under the direction of Cameron Hodgkins, who present the ground in impeccable condition day after day. After all, if we cannot produce a playing surface that players admire we are nothing. We can boast the latest in technology off the ground but it amounts to little if players grizzle about sub-standard playing conditions. In mastering the horticultural technology that allows cricket pitches to be lifted in and out of the surface and still produce some of the best wickets in the country, plus ensuring that the ground drains quickly and efficiently when it rains, the ground staff deserve our unalloyed praise… and I thank them sincerely for what they have achieved. Michael Happell ascended to the treasurership of the club somewhat earlier than he (or we!) might have expected with the rather sudden departure of his predecessor, Michael Andrew, to Hong Kong as global managing partner of KPMG. A measure of Michael’s intelligence and mastery of his “portfolio”, though, has been the way in which he has come to understand the club’s finances, seemingly with consummate ease. Charles Sitch and Mark Smith, two recent additions to the committee, have already shown that they are worthy of their positions, having made wise and astute observations and suggestions already. We shall need the expertise and intelligence of all three, in addition to the remainder of the committee, in making some important decisions about what lies ahead for the club. We are in the throes of trying to establish a base outside the ’G that members can say truly belongs to them and, while there are some options, it will require great skill and wise judgment to make the right decisions. On a different subject, the matter of grand final seating looms large for members. When we survey our membership, responses span the gamut from those who have suffered the vagaries of what the probability mathematicians call “random selection” and have missed out many times in a row, to those who might equally have missed out but say that the system is as fair as it can be. In the end, one needs the wisdom of Solomon to choose an answer that satisfies everyone. In fact it is not possible to satisfy everyone. Our aim is to make the system as fair and as accessible as possible. After much discussion, once again we have decided to Above: The MCG was again centre stage for the finale to the AFL season. A crowd of 99,537 witnessed Geelong Cats defeat Collingwood in the 2011 grand final, registering its third premiership in five years. stick with the current system for 2012, but rest assured that the procedure is under review each year. One other matter should be raised. Recently there has been an unusually large number of instances of members lending cards. Without wishing to sound as though I’m issuing idle threats, I emphasise that I and your committee take a very dim view of this practice. I remind members of the responsibilities that attach to membership and that the Discipline Sub-committee will deal harshly with offenders. The football fixture is more than half completed and we have had a wonderful season. It has been a season of unpredictability and more than a handful of teams could take away the cup this year. Let’s hope what lies ahead is equally exciting! Paul Sheahan MCC Annual Report 2011/12 1
Page 1: Annual Report 2011/12 Melbourne Cri
Page 5 and 6: MCC Senior Management STEPHEN GOUGH
Page 7 and 8: Geelong Cats players Corey Enright,
Page 9 and 10: 2011 season, with two full houses p
Page 11 and 12: Melbourne Cricket Club & Controlled
Page 17 and 18: CHANGES IN THE COMPOSITION OF ASSET
Page 21 and 22: Notes to the Concise Financial Stat
Page 25 and 26: Independent auditor’s report to t
Page 27 and 28: MCC Health and Safety Policy OUR CO

Annual Report 2011/12 - Melbourne Cricket Club

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