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INTERNAL DRIVERS
Our vision
We picture a world of relaxed business
travellers, safe in our hands, happy on
their journey.
Our values
Our values are more than words. They
shape our culture, our behaviour, and how
we do business.
Straightforward – Booking travel should
never be painful or complicated. We will give
our customers the tools, and the people, to
help them on their way.
Innovative – We challenge expectation
and build new and exciting travel tools
and wizardry.
Authentic – We are helpful experts; we won’t
blind anyone with science. Our honest,
and uncomplicated approach provides a
dependable solution.
Personable – Surely there’s no other way to
do business? We’re warm, we’re friendly, we’re
happy, we’re humans! We love what we do
and we believe that whilst our technology is
important, our customer will always remain
at the heart of everything we do.
Commercial – We take the initiative, always
looking for opportunities to help our
customers buy smarter and save money.
Our belief
We stand by a simple belief that business
travel management doesn’t need to be
painful. ‘Leaves on the line’ may be out of
our control, but it’s how we deal with these
challenges and our approach to customer
service that brings our belief to life.
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Little Book of Redfern