Work System Snapshot in-class exercise
Work System Snapshot in-class exercise
Work System Snapshot in-class exercise
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Exercise:<br />
us<strong>in</strong>g work system snapshots – part 2<br />
• Def<strong>in</strong>e at least two <strong>in</strong>ternal metrics<br />
– Related to the process, participants, <strong>in</strong>formation,<br />
or technology<br />
• Def<strong>in</strong>e at least two external metrics<br />
– Metrics for the products and services from the<br />
customer’s viewpo<strong>in</strong>t<br />
© Steven Alter, 2009, all rights reserved
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