Work System Snapshot in-class exercise
Work System Snapshot in-class exercise
Work System Snapshot in-class exercise
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Exercise:<br />
us<strong>in</strong>g work system snapshots<br />
• Form groups of three<br />
• Receive a work system snapshot from<br />
someone else<br />
• With no prompt<strong>in</strong>g from the person who<br />
gave it to you, expla<strong>in</strong> to the other two<br />
people <strong>in</strong> the group the work system<br />
snapshot that you received.<br />
© Steven Alter, 2009, all rights reserved
Exercise:<br />
us<strong>in</strong>g work system snapshots – part 2<br />
• Def<strong>in</strong>e at least two <strong>in</strong>ternal metrics<br />
– Related to the process, participants, <strong>in</strong>formation,<br />
or technology<br />
• Def<strong>in</strong>e at least two external metrics<br />
– Metrics for the products and services from the<br />
customer’s viewpo<strong>in</strong>t<br />
© Steven Alter, 2009, all rights reserved
Exercise<br />
us<strong>in</strong>g work system snapshots– part 3<br />
• Why is is important to limit a work system<br />
snapshot to one page?<br />
• What makes work system snapshots as clear<br />
as possible?<br />
• How should an analysis proceed from this<br />
po<strong>in</strong>t?<br />
© Steven Alter, 2009, all rights reserved
Exercise:<br />
us<strong>in</strong>g work system snapshot – part 4<br />
• The work system snapshot helps identify the<br />
system that is be<strong>in</strong>g analyzed<br />
• Assum<strong>in</strong>g that the analysis started with a set<br />
of problems, issues, or opportunities, how<br />
should the analysis proceed from here?<br />
© Steven Alter, 2009, all rights reserved
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