Netcentric MoDM FAQ and Common Error Messages - Wiki - MobiDM
Netcentric MoDM FAQ and Common Error Messages - Wiki - MobiDM
Netcentric MoDM FAQ and Common Error Messages - Wiki - MobiDM
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<strong>Netcentric</strong> <strong>MoDM</strong><br />
1 <strong>FAQ</strong> Navigator<br />
General Questions<br />
• Upload an IPA file in the portal?<br />
• How do I change the OS for an entire group?<br />
• What ports do Afaria/<strong>Netcentric</strong> <strong>MoDM</strong> use?<br />
• Why do I get the error „session key invalid“?<br />
• What do the device status icon colors mean?<br />
End Users<br />
• I cannot connect because there is an issue with the SSL certificate.<br />
• My device locks up or is extremely slow.<br />
• I changed settings of my device on the <strong>Netcentric</strong> <strong>MoDM</strong> portal, however the<br />
changes don't appear on the device.<br />
• How can I change as a user the password of my <strong>Netcentric</strong> <strong>MoDM</strong> account?<br />
• How can I remove all data from my device in case of lost or stolen device?<br />
• What is the difference between Remote Wipe <strong>and</strong> Partial Wipe for iOS devices?<br />
iOS specific questions<br />
• When enrolling an IOS device I get an error message with the code 300.<br />
• When enrolling an IOS device I get an error message with the code 406.<br />
• When enrolling an IOS device I get an error message with the code 500.<br />
• When enrolling an IOS device I get the error message „Profile Failed to Install. The<br />
new MDM payload does not match the old payload.“<br />
• In order to use iOS devices in the portal, I need an APNs certificate. How can I<br />
acquire this certificate?<br />
T-Systems International GmbH Feb 17, 2012 Page 4 of 13
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