Netcentric MoDM FAQ and Common Error Messages - Wiki - MobiDM
Netcentric MoDM FAQ and Common Error Messages - Wiki - MobiDM
Netcentric MoDM FAQ and Common Error Messages - Wiki - MobiDM
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<strong>Netcentric</strong> <strong>MoDM</strong><br />
2 General Questions<br />
• Upload an IPA file in the portal?<br />
We allow a maximum IPA file size of 10MB.<br />
• How do I change the OS for an entire group?<br />
You can change the Operating System of an entire group by selecting the desired group in<br />
the group management screen <strong>and</strong> clicking on "Group settings". When you click on "Set<br />
OS" the window on the right side of your screen will allow you to change the Operating<br />
System.<br />
Warning: Using this Group-action is overwriting the operating system for all device in this<br />
group <strong>and</strong> can not be undone.<br />
• What ports do Afaria/<strong>Netcentric</strong> <strong>MoDM</strong> use?<br />
The following ports need to be opened to ensure a correct working of Afaria/<strong>Netcentric</strong><br />
<strong>MoDM</strong>:<br />
http: 80 Portal (forward to https)<br />
https: 443 Portal/DM/Afaria<br />
TCP: 5223 Apple Push Notifications<br />
• Why do I get the error „session key invalid“?<br />
A session will expire after a set amount of time, after this you will get the error "session key<br />
invalid" whenever you try to do something in the portal. Log out <strong>and</strong> log in again to solve<br />
this.<br />
• What do the device status icon colors mean?<br />
Red means the device has not been connected for more than 30 days<br />
Orange means the device has not been connected for more than 14 days<br />
Green means the device has had a connection in the last 13 days<br />
T-Systems International GmbH Feb 17, 2012 Page 6 of 13
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