2012 AnnuAl RepoRt - Neighborhood Service Organization

vision Realized
2012 Annual Report

VISION REALIZED
Our theme this year is a “Vision Realized”. As many of you are aware, Neighborhood
Service Organization (NSO) has been involved in the development of a multi-million dollar
housing project since 2008. The vision was created in 2007 and we spent the next five years
making it a reality. It took unwavering belief, fortitude, and determination to move forward
when the external winds were not blowing in our direction. It took a passion for the work
and for the people who would benefit from our efforts. It took support and partnership
from others we met along the way who joined us in our vision and understood the
significance and long-term impact of the project. It took faith that the risk we were taking
would result in the realization of a vision beyond our dreams and would be the catalyst for
the visions of others. This is what the staff and board of NSO experienced as the vision
to create permanent supportive housing for homeless adults was realized this year. Each
time a tenant walked into their new apartment and stood in disbelief that their years of
homelessness had ended with the signing of a lease and the turning of a doorknob into their
new home—a vision was realized.
We witnessed this same type of realization in the performances of our youth with special
needs as they stood on the stage at the Players Guild of Dearborn and acted out a musical
before a full auditorium. Their vision of ever being part of something so open, so brave,
was realized with the love and support of family, friends, and strangers. Our work in civic
engagement resulted in many of our consumers becoming newly registered and educated
voters casting their ballots, lifting their voice, and being counted for the first time.
Visions realized.
As you move through the pages of our 2012 Annual Report you will read more stories
about the life-changing accomplishments of some of the individuals and families we have
had the honor of serving through our diverse array of program services. Their achievements
were not always easy but it demonstrates how strong our consumers really are when being
strong and not giving up were their only meaningful choices. Visions realized.
This has been an extraordinary and memorable year for NSO as we realized not only the
visions and dreams of the people we served, but also our own vision to develop the historic
Bell Building. Through this project we created construction employment opportunities, began
ending homelessness for 155 adults, became a partner in the HOPE Village community
revitalization initiative, brought new investors to the City of Detroit and expanded our NSO
family with hundreds of volunteers, supporters, donors, funders, and friends. All of you have
played a part in this phenomenal project. We thank you for never giving up on us and sharing
your gifts of time, talent, resources, and encouragement to help others realize their vision of
a new life filled with hope and opportunities.
Sincerely,
Sheilah P. Clay
President and CEO
Ray C. Johnson
Board Chair
Mission
Changing lives through
innovative human
services that harness
the power of choice.
CORE Values
NSO was established
by visionary leaders
who believed in simple
guiding principles:
Access
Collaboration
Respect
Compassion
Commitment
Quality
Integrity

As 2012 came to a close, more than 200 of our community’s most
vulnerable homeless adults were no longer homeless. They were safe and
warm inside their new apartments in the NSO Bell Building on Oakman
Boulevard in Detroit and throughout the community served by NSO
Supportive Housing. They were forming a community amongst themselves.
They were exploring their new neighborhood.
reFLECTION
They were setting goals.
Goals to reunite with family. To go back
to school. To stay sober. To address their
medical issues. To get a job. To pay their
rent on time.
They were beginning to form
visions of what their lives
could be like in the future.
For the Board of Directors and staff
of NSO, it is our privilege to help the
hundreds of thousands of people we
serve each year take steps towards
achieving their goals, to lead the life
they envision for themselves.
At the center of everything
we do is a vision.
Through our diverse programs and
services, NSO staff members work
one-on-one with people to realize
their visions.
The vision of a developmentally
disabled couple who want to lovingly
and successfully parent their child in
their home.
The vision of a single mom on Detroit’s
eastside to provide for her children.
The vision of a preschooler who wants
to learn how to read, just like his friends.
The vision of a high school student
who wants to improve her community.
The vision of an older adult who wants
to live as independently as possible.
The vision of a homeless person
who seeks the safety, stability and
comfort of a place to live.
In 2007, NSO President and CEO
Sheilah Clay, senior leadership and
the Board of Directors had a vision
to significantly increase the availability
of permanent supportive housing, a
nationally recognized model, in our
community. As this vision began to
take shape, a site was selected that
would provide much needed housing,
positively impact redevelopment efforts
in the local community and bring new
life to an iconic building in Detroit.
Five years later, NSO’s vision has
become a reality, and much like the
people we serve who realize their
personal visions, it is time to reflect on
the accomplishment and to set
new goals, new plans and
new visions for
the future.

THE NSO BELL BUILDING
Vision can drive the people we serve to improve their lives. Vision also drives NSO to take on life-changing projects.
Just as we rejoice in the progress of the people we serve, we celebrate the accomplishments of NSO.
In 2007, NSO embarked on a mission to realize the vision of establishing a permanent supportive housing facility in Detroit.
The road was long, and often bumpy, but the vision to provide a home for some of our most vulnerable neighbors inspired
us.
2007
President and CEO Sheilah Clay shared her
vision with the NSO Board of Directors,
garnering their support.
2008
The economic downturn slowed NSO’s
progress toward realizing the vision of the
NSO Bell Building, just as it made the
project all the more important for the
people of Detroit.
2009
NSO received approval for Low
Income Housing Tax Credits and
Michigan Brownfield Tax Credits, key
elements of funding the renovation
of the historic Michigan Bell Building.
2010
NSO received major grants from
The Kresge Foundation and
the McGregor Fund.
2011
In April, NSO broke ground on
the $52 million renovation
of the NSO Bell Building.
August 28, 2012
NSO realized the vision of
welcoming the first 10 residents
to the NSO Bell Building.
John was battling a
cocaine addiction and
spending his tenth winter
on the streets.
Beverly lost her
minimum wage job.
With no family and little
savings, she knew this
would quickly lead to
homelessness.
Frank was diagnosed
with schizophrenia
that left untreated
would eventually
lead him to life on
the streets.
Feeling completely
out of options and
overwhelmed with her
situation, Grace walked
through the doors of the
NSO Tumaini Center for
the first time.
Marcus was nursing a
back injury that would
cost him his job, his
savings, and eventually
his apartment.
During the next three
months, John, Beverly,
Frank, Grace, Marcus and
150 more people moved
in to their new homes in
the NSO Bell Building.

THE NSO BELL BUILDING
Welcoming the new NSO Bell Building residents was a community effort. More
than 100 individuals, community organizations and churches hosted A Place to
Call Home Housewarming Parties to provide the NSO Bell Building residents
with all of the household goods they needed to start their new lives. Thanks to
the generosity of the community, the residents had new household goods ranging
from kitchenware, linens, cleaning supplies, even new toothbrushes
and toothpaste.
Throughout the summer and fall,
more than 450 volunteers worked
in the NSO Bell Building to turn the
completed, but empty, apartments
into welcoming homes for the new
residents.
As 2013 begins, residents are working
with their case managers from the
on-site NSO Bell Support Services
team to shape their own visions
for the future and set goals to realize
that vision.
OUR NEW NEIGHBORHOOD
NSO is proud to join our Oakman
Boulevard neighbor Focus: HOPE in the
Hope Village Initiative, funded in part by
United Way for Southeastern Michigan.
The initiative aims to develop a safe, strong
and nurturing neighborhood where children
and their families can develop to their
full potential.

PROGRAMS & SERVICES
Behavioral Health Programs
Emergency Telephone Service/
Suicide Prevention Center
(ETS/SPC)
Realizing a vision of hope for
the future.
One warm summer morning at
approximately 2 a.m., ETS helped save
a man’s life. The caller to the National
Suicide Prevention Line was threatening
to commit suicide by walking into
traffic. The ETS counselor could hear
traffic noise in the background. The
counselor was able to talk to the
caller, conveying empathy, warmth and
concern. She helped the caller explore
his support system. The police arrived at
the caller’s location after 22 minutes of
being on the line with the counselor. The
caller commented, “you saved my life,”
and told the police, “I just want to go
home.” A few days later, the caller told
ETS that he was glad he had someone
to talk to who didn’t judge him during
this difficult time in his life.
Twenty-four hours a day, highly trained
professional counselors are just a
phone call away. ETS/SPC has provided
free, 24-hour telephone counseling,
crisis intervention, suicide prevention
and information and referral services
since 1978. Caring professionals
provide assistance and emotional
support to individuals who are
experiencing mental health, substance
abuse or other interpersonal problems.
In 2012, crisis counselors responded
to more than 87,000 callers on several
different help lines including:
National Suicide Prevention Helpline;
1-800-273-TALK
Wayne County Crisis and Information
and Referral Line; 313-224-7000 or
1-800-241-4949
Michigan Problem Gambling Helpline;
1-800-270-7117
Crisis Intervention and Information
and Referral for all NSO programs and
services; 1-800-811-4211
Maternal Support Helpline;
1-800-26-BIRTH
After-hour phone support for 6 local
community agencies
Gambling Treatment Program
Realizing the vision of a life
without gambling.
NSO provides comprehensive
treatment services to compulsive
gamblers and their families. Funded
by the Michigan Department of
Community Health, our statewide
program provides assessment and
support to those experiencing
gambling problems. With one call
to the Michigan Problem Gambling
Helpline, callers can receive immediate
counseling as well as a referral to one
of 55 gambling treatment counselors in
NSO’s statewide network. The helpline
received more than 31,000 calls in
2012 and 604 people began voluntary
treatment for their addiction.
In partnership with the Michigan
Department of Community Health,
NSO hosted the annual Gambling
Symposium for more than 140 service
providers, clinicians and family members
affected by problem gambling.
NSO also provides clinical gambling
treatment training for professionals
statewide.
Life Choices
Realizing the vision for fulfilled and
empowered lives.
With the help of his parents and NSO
Life Choices, Orlando Harris has been
defying the odds for most of his life.
Even though Orlando was born with
cerebral palsy, his mother insisted that
he participate in activities along with
his siblings. Orlando’s optimism and
positive spirit are contagious. He is a
member of NSO’s Life Choices Advisory
Council that makes recommendations
to improve the program. He also
serves on the Board of Directors for
ConsumerLink, the primary funding
source for NSO Life Choices. Orlando
has grown to be an advocate for
individuals with disabilities and is proof
that anything is possible. He is certified
in suicide prevention and is training
to become a certified peer support
specialist – all this while studying to
earn his associate degree and setting
his sights on a bachelor’s degree in
human resource management.

Life Choices celebrated with 45 high school
graduates from their program.
BEHAVIORAL HEALTH PROGRAMS
Life Choices provides support for
children and adults with developmental
disabilities including comprehensive
outpatient and support services,
ongoing assessment of community
programs and resources, therapy,
evaluation and planning, guardianship
assistance, residential placement and
monitoring, 24-hour crisis intervention
and stabilization, parenting skills training,
and art therapy.
The PLAY Project (Play and Language
for Autistic Youngsters) continues to
grow each year. PLAY Project
staff work one-on-one with autistic
children age 18 months to 6 years and
their families to help them connect,
communicate and build relationships
with others. NSO is proud to bring
this nationally recognized program
to Detroit families.
Life Choices’ SPIN (Supporting
Parents’ Individualized Needs) program
provides home visits, individual and
group support to help parents with
developmental disabilities not only
keep their children in their home, but
raise thriving families. Through NSO’s
efforts in 2012, more than 40 parents
with developmental disabilities are
raising more than 50 happy and
healthy children.
Older Adult Services (OAS)
Realizing the vision to live the golden
years with dignity.
Thelma Hickson is living a happy
and full life thanks to her own
determination and her support system
at NSO Older Adult Services. When
NSO staff members first met Thelma
in 2000, she refused to speak with
anyone, was on a feeding tube and
underweight. In time, she came to
trust her NSO clinicians, learned to
care for herself and began to let her
bubbly personality shine through. After
12 years in a nursing home, Thelma
now lives in a group home where she
entertains the other residents with
stories and musical performances.
OAS provides mental health outreach,
residential and advocacy services
to help older adults in Wayne and
Oakland counties reach their maximum
potential and remain active community
participants. Through the OAS
residential care program, consumers
receive a full range of clinical,
psychiatric, nursing and occupational
therapy assistance in supported
living settings. OAS provided case
management and clinical services to
more than 6,000 older adults in our
community last year.
Monthly art therapy sessions
provide a creative outlet.

PROGRAMS & SERVICES
Community Programs
Harper-Gratiot Multi-Service
Center (HGMSC)
Realizing the vision of self-sufficiency.
When Neffertiri Collins arrived at
HGMSC, it was clear that she would
not let her family’s financial crisis get in
the way of her four children’s academic
success. She sought assistance with
food and other basic needs as well as
counseling and support for her children
as they faced unimaginable stress. She
joined NSO’s Home Instruction for
Parents of Preschool Youngsters (HIPPY)
program to prepare her younger
children for school. Neffertiri and her
family now have stable, safe housing
and everyone is doing well in school -
including Neffertiri who is studying to
be a nurse.
Located on Detroit’s eastside, HGMSC
provides comprehensive, coordinated
accessible health and human service
programs to the community in one
convenient location. Visitors can receive
assistance accessing state and federal
benefits, select items from a clothing
closet and receive emergency food
vouchers and utility assistance. The
center is also home to NSO’s Home
Instruction for Parents of Preschool
Youngsters (HIPPY), Youth Initiatives
Project (YIP) and Training Department.
In 2012, HGMSC received calls from
more than 12,000 individuals and
families trying to make progress
towards their vision of self-sufficiency.
Each year, HGMSC hosts a community
resource festival, welcoming their
eastside neighbors for a day of family
fun, immunizations, and connections to
needed services.
Home Instruction for Parents
of Preschool Youngsters (HIPPY)
Realizing parents’ visions for their
child’s future.
HIPPY empowers parents
as their child’s first teacher
by providing them with
the tools, skills and
confidence they need to
work with their threeto-five
year
old children.
The 30-week program is conducted
in the home with our trained
coordinators. Last year, HIPPY
empowered 145 families to realize
their vision of having a child ready
for school.
HIPPY families celebrated the holidays with a
visit with Santa and gifts for all of the children
and their siblings.
HIPPY students and their families
celebrated completion of the
program and the excitement of
moving on to kindergarten.

Successful adult role models joined high school
students for networking and inspiration at the
Male Youth Empowerment Breakfast and Female
Teen Summit.
COMMUNITY programs
Youth Initiatives Project (YIP)
Realizing students’ empowered visions
for their community and their future.
The life-changing work of YIP is
exemplified by Isabelle Kue, former
YIP participant and recipient of NSO’s
Inspired Life Award. When Isabelle
joined YIP as a high school student in
2009, she was shy and struggled to
express herself in front of her peers.
Isabelle’s self confidence grew as she
sharpened her community organizing
skills as founder of the Hmong United
Campaign to bring together Christian
and non-Christian Hmong youth. She is
now a college student and a community
leader committed to social justice.
YIP provides youth leadership and
advocacy training focused on violence
prevention. Designed to encourage
youth activism and peer-to-peer
collaboration, YIP’s training and
technical assistance provides youth
leaders with the skills to plan and
organize activities that promote wellbeing
and success. In 2012, YIP trained
105 students through its Leadership
Institute and reached more than 4,500
students with its youth-led awareness
campaigns, helping young people realize
their vision of a safer community and
a brighter future.
The impact of YIP reached as far as
the White House in 2012. Program
Director Frank McGhee and YIP
advisory board member, 16-yearold
DeQuan O’Neal were invited
to Washington, DC as part of the
White House Champions of Change
program. Frank, DeQuan and ten other
community leaders from throughout
the country were honored for their
work during the National Forum on
Youth Violence Prevention.
The annual Hugs, Not Bullets campaign is a youthled
initiative to discourage celebratory gunfire.
Mayor Bing joined the YIP students to launch the
2012 annual campaign.
Training Services
Realizing the vision of an
educated workforce.
NSO Training Services provides
education and training for professionals
and the general public on topics meant
to empower participants and improve
the lives of our consumers. Classes
range from first aid and financial
literacy for the general public, through
professional training accredited by the
Association of Social Work Boards. In
2012, NSO helped 637 people realize
their vision of continued education.
YOUTH ADVOCATES
Thanks to a grant from the Children’s
Defense Fund (CDF), six YIP student leaders
attended Young Advocate Leadership
Training (YALT) with 1,300 of their peers
during CDF’s national conference in
Cincinnati. They returned to Detroit and
made plans to launch their own youth-led
community initiative—Grads Not Inmates.
Volunteer Program
Helping people realize their vision to
connect with their community.
Launched in 2012, the NSO Volunteer
Program provides individuals and
groups with meaningful, fulfilling
opportunities to help their most
vulnerable neighbors. NSO offers
one-time and ongoing opportunities
to engage with the individuals and
families we serve. In 2012, 910 people
volunteered 3,832 hours for NSO
with an estimated value of more
than $76,000.
Through a partnership with Jewish
Vocational Services, volunteers staff
Joe’s Place, A Gentlemen’s Clothing
Closet, that offers men’s business and
business casual clothing for special
events and job interviews.

PROGRAMS & SERVICES
Homeless Services Programs
Realizing the vision of permanently ending homelessness.
For more than 36 years, NSO has been reaching out to homeless individuals in
Detroit. Our programs and services have grown over the years to cover a full
range of services and supports to help people move from life on the streets to a
permanent home. In 2012, these programs combined to serve almost 2,500 of the
most vulnerable people in our community.
The Road Home
The Road Home is a unique mobile
outreach program that makes direct
contact with homeless individuals
who live on the streets of Detroit.
The outreach team responds to calls,
makes an initial assessment of the
consumer to determine their needs,
In partnership with Street Medicine Detroit,
The Road Home provides basic medical care for
homeless individuals.
Thanks to our wonderful volunteers, holiday meals
are a tradition.
then transports the individual to an
appropriate facility to receive care,
support and housing, helping them to
rejoin their community. In 2012, The
Road Home engaged more than 300
people, many of who boarded the van
to the Tumaini Center—a first step on
their road home.
Tumaini Center
Named for the Swahili word for
“believe” and “hope”, the Tumaini
Center is a crisis support center
for chronically homeless individuals.
Established in 1975, the center provides
services to all who enter our doors
including substance abuse treatment
referral, mental health assessment and
referral, case management, emergency
food and clothing storage. A dedicated
network of churches and community
groups provides meals at the center.
In 2012, Tumaini Center helped more
than 1,800 individuals connect with
support services including mental
health and substance abuse counseling,
health care, acquiring government
identification, applying for benefits,
reconnecting with family and housing.
NSO Tumaini Center hosted their annual Consumer
Appreciation Day with food, music and dancing.

HOMELESS SERVICES programs
Supportive Housing
NSO utilizes a “Housing First” approach to provide permanent supportive housing
services to formerly homeless consumers. This approach provides homeless
people with housing quickly, and then provides them with their needed services
in their neighborhood.
Permanent supportive housing provides stability so the resident can begin to
address the challenges that led him or her to homelessness. This stability, a caring
NSO case manager, and a network of supports, help the formerly homeless
individual live a more stable, productive life at great cost benefit to the community.
In 2012, NSO supported 78 people in scattered site apartments and began
moving 155 residents into the NSO Bell Building.
By some estimates, a single individual living
on the street can cost $50,000 or more
per year in police calls, jail time, ambulance
calls and time spent in hospitals. Permanent
supportive housing costs as little as $17,200
a year in subsidized rent and supportive
services – resulting in a savings of $32,800
to the community for each person housed.

SPOTLIGHTS
Board Member
Sharon
Banks
Sharon Banks
joined the NSO
Board of Directors
in 2002, but had to
step down when she took a position
with one of the organization’s funders.
She remained involved and committed
to the organization and rejoined the
board in 2010. As the CEO of Bankable
Marketing Strategies, a full service
marketing communication agency, she
brings a wealth of community outreach
and engagement knowledge to the
organization.
Sharon has served on the Marketing
and Development Committee, Bell
Building Capital Campaign Committee,
and taken an active role in strategic
planning and the Courage to Change
breakfasts. Last year, Sharon led the
board efforts to raise money and
household goods for the NSO Bell
Building by developing partnerships
and organizing A Place to Call Home
Soirée at PV Lounge. The event raised
more than $3,000 to help turn the
NSO Bell Building apartments into
comfortable homes.
Sharon is committed to NSO because
she believes the organization provides
tangible help without judgment. When
asked if she had a special affinity to
one NSO program, she replied, “I don’t
even want to pull one out. There is such
a connection. They all help people make
such a difference in their own lives.”
A jazz lover, Sharon is one of the
driving forces behind the Detroit
Jazz Festival and serves on several
additional nonprofit boards. When she
can find some free time, Sharon loves
to ballroom dance.
Volunteer
Dorothy
Sullivan
Years ago, Dorothy
Sullivan watched
a television
program about an
apartment building in New York City
that provided housing for homeless
people and she wondered why Detroit
did not have a similar building. When
she learned about the NSO Bell
Building, she knew she had found a
new volunteering passion. Dorothy
immediately became involved with
NSO, hosting two tables at the 2011
Courage to Change Breakfast. She
then involved the entire congregation
at Christ the King church in hosting
A Place to Call Home Housewarming
Party to provide household goods for
three NSO Bell Building apartments.
Dorothy brought volunteer crews
to set up apartments, provided a
“Welcome Home” lunch for new
residents and is organizing Bingo games
for residents.
Well-connected in the community,
Dorothy also introduced NSO to St.
Vincent and Sarah Fisher Center’s GED
preparation program that now works
with NSO consumers at the Harper-
Gratiot Multi-Service Center and
helped place two full-time volunteers
with NSO Life Choices and NSO
Older Adult Services through Christ
the King’s volunteer program. Dorothy
says she enjoys volunteering for NSO
and likes introducing others to the
organization because she loves the
attitude of the staff and NSO’s other
volunteers.
Dorothy and Paul, her husband of 53
years, are very active in their church
and often volunteer as a team. In their
free time, they enjoy visiting with their
nine children and fifteen grandchildren.
Staff Member
Richard
LaFond
Richard LaFond has
been a dedicated
NSO staff member
for more than 10
years. In his role as OBRA Coordinator
for NSO Older Adult Services he
supervises the staff members who
conduct pre-admission screening
and annual resident reviews for
developmentally disabled adults who
have been placed in nursing homes.
In addition to his day-to-day work,
Richard often supports his colleagues
at NSO-wide events such as the
annual dinner, RiverRun and Walk, and
the Life Choices Starshine Theater
production. This past year, Richard and
his wife Cindy hosted A Place to Call
Home Housewarming Party to collect
household goods for three of the NSO
Bell Building apartments. They also
dedicated many hours as volunteer
Crew Leaders during apartment set up.
Richard said he participates in these
activities because he likes to, “try to
keep up the spirit of everybody by
supporting everybody.”

SPOTLIGHTS
Richard enjoys his work at NSO
because he gets to serve some of the
most disenfranchised people in our
community. He describes the people
he works with by sharing, “They are a
grace to me. They teach me.”
The parents of three grown children,
Richard and Cindy enjoy gardening,
especially growing dwarf conifers.
Special Recognition
Congratulations to our supporters and
consumers who were honored during
NSO’s 2012 Annual Report to the
Community event.
President’s Award
Kyle Caldwell, CEO of the Michigan
Nonprofit Association
Champion Awards
Kenny Corbin (aka Karpov
The Wrecked Train),
professional photographer
Gesu Church
Players Guild of Dearborn
Drew Transition Center, part of Detroit
Public Schools
David Verseput, Director of the
Michigan Department of Community
Health Division of Community Living
Inspired Life Consumer Awards
Isabelle Kue, YIP
Neffertiri Collins, Harper-Gratiot
Multi-Service Center and HIPPY
Thelma Hickson, Older Adult Services
Orlando Harris, Life Choices
Tony Parks, Homeless Services

financials
Under the guidance of an involved board of directors and experienced staff, NSO continually
strives to reduce costs and create efficiencies. We know that by accepting a gift, grant or contract,
we are accepting the public’s trust. Our pledge is to honor that trust by minimizing our costs and
maximizing the difference we can make for our most vulnerable neighbors.
1. Governmen 1. 2. Foundation 2. 3. Individuals 3. 4. Grants/Con 4. TOTALSTOTAL
Expenses by Program Area
FY 11–12 Expenses
n Older Adults $9,298,016
n Developmentally Disabled Consumers $4,629,822
n Basic Needs $80,330
n Youth Services $282,590
n Supportive Housing $1,180,299
n Addiction/Gambling Services $856,582
n Crisis Intervention $743,042
n Early Childhood Education $527,411
n Homeless Services $1,870,583
n Bell Expenses $580,306
Revenue Sources
FY 11–12 Revenue by Funder
n Government $24,913,440
n Foundations $1,010,121
n Individuals/Corporations $447,518
n Grants/Contracts/Other Revenue $2,751,255
TOTAL REVENUE FY 11–12 $29,122,334
Sub-total service expenses $20,048,981
Administrative Services $4,633,324
TOTAL EXPENSES FY 11–12 $24,682,305

donors & supporters
Corporate & Community Funders
Advance Counseling
Behavioral Health Professionals, Inc.
Bureau of Substance Abuse/Medicaid
CareLink Network
Charter One Foundation
Children’s Defense Fund
City Connect
City of Detroit
Community Foundation for Southeast Michigan
Consumer Link Network
Detroit Area Agency on Aging
Detroit Receiving Hospital
Detroit-Wayne County Community
Mental Health Agency
Development Centers, Inc.
DTE
2012 RiverRun Sponsors
$5,000+
Daly Merritt, Inc.
DTE Energy
Peter Chang Enterprises, Inc.
Federal Emergency Management Agency
Flinn Foundation
FUSE Shelter + Care
The Guidance Center
The Heat and Warmth Fund (THAW)
Here to Help Foundation
Judge David L. Bazelon Center of
Mental Health Law
W.K. Kellogg Foundation
The Kresge Foundation
Michigan Benefits Access Initiative
Michigan Department of
Community Health
Michigan Department of Education
Michigan State Housing Development Authority
National Suicide Prevention Lifeline
$1,000 - $4,999
Fusco, Shaffer & Pappas, Inc.
Plunkett Cooney
Henry Ford Health System
Northeast Guidance Center
Oakland County Community
Mental Health Agency
Pioneer Behavioral Health
Professional Counseling Services
The Salvation Army
The Skillman Foundation
Southwest Counseling
Spaulding for Children
State of Michigan
Substance Abuse and Mental Health
Services Administration
U.S. Department of Housing and
Urban Development
United Way for Southeastern Michigan
Wayne RESA
$50 - $999
Moosejaw Mountaineering
Slow’s Barbecue
Courage to Change Society Members
Distinguished
Champions of Change
$25,000
Gregory Terrell
Celebrated
Leaders of Change
$10,000+
Sheilah and Harold Clay
Jeffrey & Lois Collins
David & Amy Curtis
Courageous Advocates of Change
$5,000
Veronica Adams
Tim W. O’Brien
Linda Alexander
Reginald K. Pelzer
Lois T. Collins
Marilynn Rusche
Kimme Counts-Reed
Michael Shields
Wendy J. Hamilton
Curtis M. Smith
Louise Jackson-Williams
Gaylord W. Turk
Ray C. Johnson
Alger LaHood
Thomas Tuskey
Mildred C. Matlock
William Weld-Wallis
Jerome Morgan
Crystal L. White

Individual Cash Donors
$5,000+
Robert T. Mazur
$1,000 - $4,999
Anonymous Donor
Steve and Michelle Bosau
Chanel Brown
Sheilah and Harold Clay
Timothy J. Cubr
Allyson Farquhar-Boyle
Lauren Firebaugh
Joseph M. Heaphy
Steve Innes
David MacDermott
Mildred C. Matlock
Jerome Morgan
Cathleen H. Nash
Timothy W. O’Brien
Reginald K. Pelzer
Brian Tupper
Mary Louise Vitelli
William Weld-Wallis
$250-$999
Wanda Bailey Jenkins
Joseph R. Banas
Donald Baron
Kathleen E. Carney
John P. Casey
Robin Cole
Amy Curtis
Anne Dombro
Elizabeth J. Eldon
Frank Farrugia
Denise A. Figurski
George P. Gaerig
John A. Giampetroni
Jane M. Gijsbers
Wendy J. Hamilton
James L. Hammett
James B. Heaphy
Juliane Herzig
Lewis Hickson
David M. Kozlowski
Robert Lahiff
Michael Layne
Michelle M. Lemerond
Maria Leonhauser
Richard Lichtenstein
Samuel Marano
John McCoy
Daniel B. McLellan
Christy Murray
James Pappas
David J. Parcell
James K. Pratt
Daniel W. Ross
David Schmehl
James Scott
John Sczomak
Sara Sessions
Robert W. Shaffer
J. P. Shanahan
Kathiravelu Thabolingam
Penny Thomas
Gaylord W. Turk
Patricia Verrill
Gregory G. Viener
Tanya Woodards
Mohammed S. Yousuf
In-Kind Donors
$2,500+
Anonymous Donors
$1,000 - $2,499
Jennifer Aquino
Chanel Brown
Mercedes Clausen
Denise R. Ford
Redic B. Grant
Gwendolyn Hankins
Victoria M. Harris
Lennie Jackson
Camille Jones
Helen Mixon
Anthony C. Smith
$500 - $999
Ann M. Alexander
Carmen Barrow
Ernie Carter
Denise A. Figurski
Terri Gilmore
Jessica Goergen
Ethel Greene
Shelly Hodges
Mike Jones
Nate Malone
Mark A. Ostach
Demar Parker
Lenard Walker
Jacqueline Woolfalk
$100 - $499
Martha Alston
Eric Blount
Aaron Branch
Marsha A. Brogdon
Carol Churchwell
Sheilah P. Clay
Crystal Clay
Coleman Family
Barbara Della Mora
Sue Delonis
Vivian Dortch
Yolanda Doster
Clilfton Downs
Patrick Falcusan
James Figurski
Shari Finsilver
Bill Fundaro
Sarah Hackett
JoEvelyn Hamilton
Cathy Hardaway
Isadora Harris
Gwendolyn Henderson Parker
James Hess
Lewis Hickson
Farideh Hosseini
Tonya Hubbard
Ray C. Johnson
Georgia Johnson
Waldis Johnson
Katherine Kayser
Kristine Kidorf
Tim Klein
Linda A. Knox
Lisa Kuczeski
Richard LaFond
Michael Layne
Maria Leonhauser
Christen Love
Victoria Matthews
Gerald S. McBride
Cardia McGee
Cathy McGraw
Patrice McKinnon
Shirley McTear
Matthew Milks
Geneva Muhammad
Brandon Nelson
Kathy Parker
Shari Poole
Donna Potter
Rita Pridgen
Jacqueline Raxter
Ellaine Richardson
Doug Rizzi
Paul Sabatini
Ksenija Savic
Marie Schimelfening
Schneiders
DiAnne Schultz
Estrellita Scott
Anita Sevier
India Sledge
Lardell L. Spratt
Barb Tamialis
Cynthia Walker
Glen R. Warn
Lynette Watson-Simmons
Martell Welch
William Weld-Wallis
Anne Wheatley
Willie E. Whetstone
Randall O. Wilson
Carlotta A. Wilson

donors & supporters
NSO Bell Capital Campaign Donors
Apartment Sponsors
AAA Michigan
Art Van Furniture, Inc.
Behavioral Health Professionals, Inc.
Citizens Bank
Sheilah and Harold Clay
Leadership Detroit XXXIII
Detroit Renaissance Lions Foundation/
Webb Family
Timothy Duperron and Linda Miller
Family and Friends of Allyson and Joe Boyle
Great Expressions Dental Centers
Health Alliance Plan
In Memory of Eileen Heaphy
The Heaphy Family
Keith Hullum
Keith Hullum
Steve Innes
International Brotherhood of Electrical
Workers - Local 58
JUGS Inc. Detroit Chapter
LaHood Properties LLP
Marx Layne & Company
Plante & Moran, PLLC
ProCare Plus, Inc.
Rotary Club of Dearborn
Desiree Santiago
Tom and Carrie Tuskey
Weld-Wallis Family
Corporate & Individual Donors
$50,000+
GTB Interiors LLT
Fannie Mae
Health Alliance Plan
O’Brien Construction Company, Inc.
Joseph M. Heaphy
O’Brien Edwards Construction Company, Inc. Steve Innes
$25,000 - $49,999
International Brotherhood of Electrical Workers -
Local 58
Art Van Furniture, Inc.
JUGS Inc. Detroit Chapter
$10,000 - $24,999
LaHood Properties LLP
The Bank of America Charitable Foundation, Inc.
David MacDermott
Jermor Plumbing & Heating, Inc.
Marc Dutton Irrigation
S & M Heating Sales Company
Marx Layne & Company
$5,000 - $9,999
Rotary Club of Dearborn
ABC Advantage, LLC
Desiree Santiago
Citizens Bank
Signs On Site Detroit LLC
Daniel Electric Company
Stuart Leve Inc.
Futura Custom Kitchens Inc.
Triton Services Inc.
Great Expressions Dental Centers
Brian and Cynthia Tupper
MacDermott Roofing, Inc
Tom and Carrie Tuskey
Plante & Moran, PLLC
Mary Louise Vitelli
ProCare Plus, Inc.
$250-$999
Tri County Millworks, Inc.
Accelerated Second Degree Nursing Program
$1,000 - $4,999
Joseph R. Banas
AAA Michigan
Bankable Marketing Strategies
Anonymous Donor
Donald Baron
Behavioral Health Professionals, Inc.
C.L. Rieckhoff Co., Inc.
Conti Fire Protection
Sheilah P. Clay
Timothy Duperron and Linda Miller
Robin Cole
Allyson Farquhar-Boyle
Congregation of St. Joseph
Anne Dombro
FiberClass Insulation
George P. Gaerig
Gesu Catholic Church
John A. Giampetroni
Jane M. Gijsbers
James L. Hammett
James B. Heaphy
Henry Ford Health System
JR Technical
Kaas Wilson Architects LLC
Law Offices of Ralph K. Mayers
Michelle M. Lemerond
Maria Leonhauser
Macuga, Liddle & Dubin, P.C.
John McCoy
Michigan First Credit Union
Christy Murray
National Trust
James Pappas
James K. Pratt
Sacred Heart Church
James Scott
Robert W. Shaffer
St. Paul on the Lake Catholic Church
St. Peter Claver Catholic Community
The Kresge Foundation Employee Matching Gift
United Methodist Women

donors & supporters
A Place to Call Home Housewarming Party Hosts
Mitchel Alexander
Alpha Kappa Alpha Sorority
Archdiocese of Detroit
Blackstone Housing Cooperative
Michelle R. Bosau
Marsha A. Brogdon
Eileen Burns
Call To Action - Metro Detroit
Robert Dewaelsche
Allyson Farquhar-Boyle
Anita Flies
Denise R. Ford
Franco Public Relations Group
Gesu 40 Plus Group
Gesu Fill in the Gaps
Gesu First Friday
Maria Kayser
Kristine Kidorf
Betz King
Richard LaFond
Ellen Lezotte
Madrigal Chorale of Southfield
Glenda Marks
Marx Layne & Company
Capuchin Soup Kitchen - Service Gesu Leisure Group
Michigan Energy Efficient Panels
Center
Gesu Peace & Justice Committee
Michigan School for Professional
Christ the King Catholic Church Gesu The Regroup
Psychology
Christian Life Community (CLC) Gleaners Community Food Bank Mt. Olive Grand Lodge Ancient York
Christine Ciaramella
Sarah Hackett
Masons
Sheilah P. Clay
Jeff and Lois T. Collins
Congregation of St. Joseph
Corpus Christi Catholic Church
Terria Deasfernandez
Delta Sigma Theta
Wendy J. Hamilton
Cathy Hardaway
Joseph M. Heaphy
Tonya Hubbard
Steve Innes
Ray C. Johnson
National Association of Black
Journalists -
Detroit Chapter
Nativity of Our Lord Church
NSO Older Adult Services
Peoples Festival
Jacqueline Raxter
Sacred Heart Church
Sacred Heart Liturgy Group
Charles V. Sears
Society of St. Vincent de Paul
St. Aloysius Church
St. Elizabeth Church
St. Mary’s of Redford
Lisa M. Stewart
Temple Israel
Trinity Church
Carrie Tuskey
Unum
Lynette Watson-Simmons
William Weld-Wallis
Crystal L. White
Yvonne Woodward
Teresa Zanotti
Zoe Zee
Volunteers with 10+ Hours
Valerie Adams
Linda Alexander
Harvey “Chip” Amoe, III
Cecelia Anderson
Sharon Banks
Julia Bayer
Andrew Bosau
Nathan Bosau
Steve Bosau
Harrison Boyle
Joseph Boyle
Larry Brady
Marsha A. Brogdon
Elliott Broom
Eileen Burns
Lori Butler
James Carron
Sharon Carron
Marvin Cato
Lorene Chapman
Christine Ciaramella
Gabby Ciaramella
Robin Cole
Jeffrey G. Collins
Lois T. Collins
Kelvin Costner
Debra Crittenden
Josephine T. Cunningham
Paul Cusumano
Natalie L. Dantzler
Andrea Davis
Bill DeGenaro
Robert Dewaelsche
Tori A. Dorris
Sylvia D. Fisher
Geogre Gaerig
Tom Goddeeris
Movita A. Gresham
Cathy Hardaway
Patricia Harrington
Latasha Harrison
William T. Hickey
Annie Mae Holt
John Hooper
Steve Innes
Shalondia A. Ivey
Kimberly Jasper-Roland
Keith Jenkins
Ray C. Johnson
Barbara Jean Johnson
Sherrie Jones
Maria Kayser
Kristine Kidorf
Amber Kingsley
Kathleen Kitzmann
Cindy LaFond
Richard LaFond
Alger LaHood
Jo Liao
Richard Lichtenstein
Sherie Manthiram
Mildred Matlock
Amanda L. Milke
Linda M. Miller
Allison Mitchell
Kathryn B. Moore
Ruby Morgan
Maurice Norwood
Mark Ostach
Wannetta Page
Tony Parks
Reginald Pelzer
Michael Rollins
Tracey Rucker
Marie Schimelfening
Charles V. Sears
Lindsay Sebold
Richard Seefelt
Justin Shounia
Diane Slon
Dorothy I. Sullivan
Paul J. Sullivan
Gregory Terrell
Earletta Turner
Tom Tuskey
Dorothy Vandegrift
Boyd White, III
Kikora Wilson
Brianca Wright
Teresa Zanotti

Board of Directors October 2011-September 2012
Ray C. Johnson, Chair, R.C. Johnson & Associates
Richard L. Lichtenstein, Ph.D., First Vice Chair,
University of Michigan
Linda Alexander, MBA, RN, Second Vice Chair,
Detroit Medical Center
Directors
Harvey “Chip” Amoe, III, Assistant Director
Legislative Network, Henry Ford Health System
Sharon Banks, CEO, Bankable
Marketing Strategies
Marsha A. Brogdon, Principal Consultant,
Robinson Realty Group
Elliott Broom, Vice President of Museum
Operations, Detroit Institute of Arts
Robin M. Cole, Vice President and Executive
Director, Professional Medical Center
Lois T. Collins, Esq., Owner, collinslegal ®
George P. Gaerig, Operations Manager,
Capuchin Soup Kitchen
Thomas S. Goddeeris, Executive Director,
Grandmont/Rosedale Development Corporation
Barbara Jean Johnson, Executive Assistant
to Hospital Administrator, Riverview Health &
Rehabilitation Center
Robert P. Jones, Director of External Affairs,
AT&T
NSO Executive Staff
Sheilah P. Clay, M.A., * President & CEO
William Weld-Wallis, M.P.A., * Chief
Operating Officer
Allyson Farquhar-Boyle, M.B.A, Chief
Financial Officer
Richard Marcolini, M.D., Medical Director
*
Non-Voting Board of Directors Member
CARF Accreditation
Gregory Terrell, C.P.A., Treasurer,
Gregory Terrell & Company
Mark Ostach, Secretary, Digerati Inc.
*Corliss D. Norfleet, Assistant Secretary,
Neighborhood Service Organization
Marvin T. Cato, Immediate Past Chair
Lansing Area AIDS Network
Alger P. LaHood, Owner and Founder,
LaHood Realty
Mildred C. Matlock, Ph.D., Vice President,
Professional Services, Detroit Receiving Hospital
Melissa L. Overton, Community Investment
Director, Charter One Bank
Reginald K. Pelzer, C.P.A., Director, DTE Energy
Accounting Operations, DTE Energy Company
Diane Slon, Associate Vice President, Medical &
Business Informatics, Health Alliance Plan
Herbert C. Smitherman, Jr., M.D., M.P.H.,
F.A.C.P., President & CEO, Health Centers Detroit,
Detroit Medical Center/Wayne State University
Londell Thomas, Regional Field Director,
Organizing for America
Ronald Thomas, Public Area Attendant,
The Henry Hotel
Thomas P. Tuskey, Director, Detroit Regional
Convention Facility Authority
Boyd White, III, Associate,
Dykema Gossett, PLLC
LaNeice Jones, M.S.W., L.M.S.W., Vice
President of Programs
Joe Heaphy, M.P.A., Vice President of Real
Estate Development and Management
Michelle R. Bosau, M.A., CFRE, Vice President
of Fund Development & Public Relations
In October 2011, NSO earned a Three-Year CARF Accreditation
for addiction and mental health programs. This decision represents
the highest level of accreditation that can be awarded to an
organization. CARF is an international accrediting body that establishes
consumer-focused standards to help organizations measure and improve
the quality of their programs and services. NSO is accredited through
October 2014 in four categories:
• Case Management/Services Coordination: Alcohol and
Other Drugs/Addictions (Adults)
• Crisis Intervention: Mental Health (Adults)
• Outpatient Treatment: Alcohol and Other Drugs/Addictions (Adults),
Integrated Developmental Disabilities (DD)/Mental Health (Adults),
Integrated DD/Mental Health (Children and Adolescents),
Mental Health (Adults)
• Supported Living: Mental Health (Adults)
NSO Locations
Central Office - Administration, Finance,
Real Estate Development, Human Resources,
Fundraising, Volunteers, Performance
Improvement, Management Information
Systems, Customer Services
220 Bagley Avenue, Suite 1200
Detroit, Michigan 48226
313.961.4890
NSO Emergency Telephone Service/
Suicide Prevention Center
313.961.1060
313.224.7000—crisis line
Gambling Treatment Program
800.270.7117—help line
Harper-Gratiot Multi-Service Center (HGMSC)
9641 Harper Avenue
Detroit, Michigan 48213
313.923.5050
NSO Home Instruction for Parents of
Preschool Youngsters (HIPPY)
9641 Harper Avenue
Detroit, Michigan 48213
313.967.7830
Homeless Services—NSO Bell Building
882 Oakman Blvd.
Detroit, MI 48238
313.967.5950
Homeless Services—NSO Supportive Housing
5470 Chene
Detroit, MI 48211
313.967.5320
Homeless Services—NSO The Road Home
3430 Third Avenue
Detroit, MI 48201
313.832-3100 ext. 1742
Homeless Services – NSO Tumaini Center
3430 Third Avenue
Detroit, MI 48213
313.832.3100
NSO Life Choices
8600 Woodward Avenue
Detroit, MI 48202
313.875.7601
NSO Older Adult Services—Oakland
35 West Huron, Suite 10
Pontiac, MI 48342
248.335.0632
NSO Older Adult Services—Wayne
220 Bagley Avenue, Suite 1100
Detroit, MI 48226
313.961.7990
NSO Training Services
9641 Harper Avenue
Detroit, MI 48213
313.967.5446
NSO Youth Initiatives Project (YIP)
9641 Harper Avenue
Detroit, Michigan 48213
313.965.6924

Neighborhood Service Organization
220 Bagley Avenue, Suite 1200
Detroit, MI 48226
www.nso-mi.org
Nonprofit
Postage
Permit
No. 218