3646 E-911 PSAP Equipment List EPL - Mississippi Department of ...

6.4 Response times during both the initial one-year on-site warranty as well as the
post warranty on-site maintenance are the same:
7. How to Place Your Order
6.4.1 Vendors for warranty and maintenance must have response centers
available 24 X 7 X 365.
6.4.2 Vendor must provide a 1-hour response via telephone, remote
access, or on-site to PSAP location.
6.4.3 Vendor must provide a 3-hour on-site response from initial contact
if the problem cannot be resolved by telephone or remote access.
6.4.4 Replacement parts must carry the same warranty whether
refurbished or new.
7.1 Please contact the seller with questions regarding pricing or products on this
list. Contact information is provided in the Vendor Information Chapter as
outlined in the table of contents.
7.2 Please include the following information on all purchase orders.
7.2.1 “E-911 PSAP Equipment EPL 3646. This will identify your
purchase for audit purposes.
7.2.2 Bill to Address
7.2.3 Ship to Address
7.2.4 Purchase Order Number
7.2.5 Clear Description and Part Number
7.2.6 Contact Name and Phone Number for your agency/institution
purchasing agent
8. Object Codes
ITS, in conjunction with the Office of the State Auditor and the Department of Finance
and Administration, requests that all EPL Customers carefully code purchases with the
correct Minor Object Codes. State agencies that utilize the Statewide Automated
Accounting System (SAAS) should use the following object codes on purchase order
documents for purchases from this EPL
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