SELLERS MANUAL - Australian Tourism Export Council

SELLERS MANUAL
Rendezvous Grand Hotel Perth - Scarborough
8 & 9 August 2013

Welcome Delegates
On behalf of the WA Branch of ATEC we extend a very warm welcome to you all to the ATEC
Extraordinary Tourism Exchange 2013.
The event previously known as WATE was renamed the Extraordinary Tourism Exchange – Western
Australia (ETE) in 2010 to reflect the Western Australia brand of “Experience the Extraordinary” and
was held for the first time that year in regional Western Australia.
This year we have extended the ETE2013 to include a one day conference to complement the B2B
Inbound workshop. We are also pleased to be holding the ETE2013 on the sunset coast at the newly
renovated Rendezvous Grand Hotel Perth Scarborough.
ETE2013 has attracted 30 Distributors to meet and conduct business with 32 registered Western
Australian travel industry companies as well as Tourism Australia & Tourism WA.
The business to business inbound workshop will be a table top format consisting of 10 minute
appointments will be held in the Grand Ballroom at the Rendezvous Grand Hotel Perth Scarborough.
In addition to participating in the business to business workshop & conference, the distributors have
the opportunity to experience extraordinary Western Australia’s Perth, Swan Valley, Fremantle,
Rottnest Island and Australia’s South West on the post familiarisation tours.
Our thanks to the WA Tourism Industry for their enthusiasm and invaluable support in hosting the
famils.
A very special thanks to our partners Tourism Western Australia, Qantas, Perth Airport and the
Rendezvous Grand Hotel without their sponsorship and support of ATEC and the WA Tourism
industry this event would not be possible.
We wish you a productive and rewarding ETE2013 and hope you take the time to experience
extraordinary Western Australia.
Yours sincerely,
Margaret R Wilson
Branch Manger
ATEC Western Australia
2

OUR SINCERE THANKS AND APPRECIATION TO OUR SPONSORS
It would not be possible for the Australian Tourism Export Council (ATEC) WA Branch in
partnership with Tourism Western Australia to stage ETE2013 without the support of our
sponsors and the WA tourism industry.
MAJOR SPONSORS
TRANSPORT SPONSOR
SPECIAL THANKS
ATEC WA Branch wishes to especially thank:
The ATEC WA Committee
and
All the sponsors and supporters of the Post ETE2013 Famil
3

C0NTENTS
Program......................................................................................................................Page 5
Buyers List – Alphabetical............................................................................................Page 6
Sellers List – Alphabetical.............................................................................................Page 7
Buyers Profiles...............................................................................................................Page 8 -36
4

ETE 2013 PROGRAM
Wednesday 7 August 2013
Interstate Inbound Tour Operators arrive in Perth on Qantas flights
Transferred to Rendezvous Grand Hotel Perth by Adams Coachlines
Overnight– hosted accommodation at Rendezvous Grand Hotel Perth
1730 hours Registration – Buyers & Sellers
1830 hours Buyers Welcome cocktails – by invitation
Mentelle Room - Rendezvous Grand Hotel Perth
Hosted by Rendezvous Grand Hotel
1930 hours Function concludes
Thursday 8 August 2013
0800 hours Sellers set up tables
0830 hours Registration – Buyers & Sellers
Arrival tea & Coffee
0910 hours Welcome
0930 hours Workshop commences
1030 hours Morning Tea
1100 hours Workshop continues
1230 hours Lunch
1400 hours Workshop continues
1530 hours Afternoon Tea
1600 hours Workshop continues
1730 hours Workshop concludes
1830 hours Pre – Dinner drinks – Preston Room
1900 hours Gala Dinner – all delegates – Preston Room
2230 hours Function concludes
Friday 9 August 2013
0800 hours Registration & Welcome Coffee
0900 hours Welcome to Country
0900 hours Conference Plenary Session commences
1030 hours Morning Tea
1100 hours Plenary Session continues
1245 hours Lunch
1330 hours Masterclass Sessions commence
1530 hours Afternoon Tea
1600 hours Market Insights commence
1730 hours Conference concludes
1800 Hours Post Conference Networking drinks & canapés –The Grand Ballroom
2000 hours Concludes
Friday 9 August – Sunday 11 August 2013
Buyer famils hosted program A - Swan Valley & Fremantle, B - Swan Valley & Rottnest Island &
C – Mandurah & Margaret River
5

ETE 2013 BUYERS – ALPHABETICALLY
Aihua International Travel
All Australia Tours & Travel
AOT Group
Asian Holiday Australia
ATS Pacific
Australia Pioneer Travel Pty. LTD
Australian Lily Touring Pty Ltd
Australian Tours Management Pty Ltd
Blue Travel
Broome & The Kimberley Holidays
CAT Travel
Cathay Uexpress Group Pty Ltd
Cultural Exchange Tours
Discover Australia
E.C. Travel
Expanding Horizons
Goway Travel
Honey Travel & Tours Agency
JC Travel Professionals
JJ TRAVEL SERVICE
Joy Travel Pty Ltd
Managing Australian Destinations
Master Tours Group
New Star Travel Services Australia
Orbitz Worldwide
Tourism Australia
Tourism Western Australia
Welcome OZ
Wotif Group
Siuwai Phoenix Ng
Monika Allotey – Annan
Kellie White and James Munro
Yaoyao Zhang
Maree Wilcox and Margaret Seumanu
Wenying Chang
Danny Chen
Sisilia Tajandra
Meng Wong
Bernard Whewell and Karen Castiglioni
Duncan Dean and Daisy Forrest
Jojo Chang and Aimee Han
Andrew Sharp
Marlene Harding and Abir Chowdhury
Tim Lim
Trevor Thompson
Lisa Comito
Linda Duan
Alaa Hanna
YONG FANG Li
Paul Lee
Katie Lambourne
Mengyi (Andrea) Lai
Denton Su
Peter Bull and Martin Peirone
Kate Dale
Brooke Gregory and Toni O`Donnell
Frederic Lassalle
Neal O’Connor & Paola Martins
6

ETE 2013 SELLERS – ALPHABETICALLY
Abbey Beach Resort
ACCOR
ADAMS Pinnacle Tours
Aspen Parks & Resorts
Australia’s Coral Coast
Australia’s Golden Outback
Australia's North West Tourism
Australia's South West Inc
Busselton Jetty
Captain Cook Cruises WA
Catalina Adventures
Caversham Wildlife Park
Crown Perth
Darby Park Margaret River / Karri Valley
Resort Dolphin Discovery Centre
Esplanade River Suites
Experience Perth
Geographe Bay Tourism
Goodearth Hotel, Perth Ambassador Hotel,
Sleep Karijini Inn Eco Hospitality Retreat
Kimberley Coastal Camp
Margaret River Tourism Association
Novotel Swan Valley Vines Resort
Ocean eco adventures
Rendezvous Grand Hotel Perth
Rottnest Express
Rottnest Fast Ferries
Seashells Hospitality Group
SUNMOON RESORT
The Bell Tower
The Perth Mint
Tourism Western Australia
Catrin Allsop
Lisa Fletcher
Chad D’Souza
Deborah Richardson and Catherine Bothe
David O’Malley
Shirley Tsao
Jo Durbridge
Zahra Shirazee
Sue Mountford
Graeme Skeggs
Alice McCormack
David Thorne
Michael Fontein and Samantha Noble
Sonja Mitchell
Moira Johns
Kylie Nordhoff
Cory Gale
Sharna Kearney
Kate McCann – Phillips and Jeromy Cotterill
Amanda Hoyne
Ebony Muirson
Simon Latchford
Verleen Slako
Marnie Hunt
Karen Priest and Adam Hamilton
Nicole Passarelli and Kenny Terasawa
Jayde Ferguson
Stephanie Lang and Sarah Dudek
John Hughan
Gerry Lyng & Emma Miller
Samantha Tong
Peter Kemp and Kelsie Johnston
7

Aihua International Travel
Phoenix Ng
Operations Manager
Suite 1, Level 3,
724-728 George Street,
SYDNEY NSW 2000.
02 92898818 phoenix@aihua.com.au
Aihua International Travel, in abbreviation also known as AIT Travel, is a fully licensed; Sydney based
travel agency established in 1994. Initially started as a retail agent focus on international ticketing
and outbound tours to China, we now focus on expending the fast-growing Asian FIT inbound
market while maintaining our mature ticketing and outbound markets at the same time. Together
with our branch in Guangzhou, our staff members have an extensive knowledge on international
destinations, we also receive training regularly such as new travel product launch, familiarisation
trips, ATEC conferences just to name a few. We are passionate about what we do and we take pride
in offering a variety of personalized travel products of superb quality for all kinds of travellers with
the most competitive prices.
8

All Australia Tours & Travel Pty Ltd
Monika Allotey - Annan
Managing Director
PO Box 205, Genelg SA 5045
08 8295 8884 monika.allotey@allaustraliatravel.com.au
All Australia Tours & Travel was established in 2007. We are based in Adelaide. Our clients are
wholesalers and travel agents from overseas. Our main market is Europe (Switzerland and
Germany). We do ‘tailor-made’ itineraries for FIT and groups. We have a wide range of products on
offer and are always looking for niche products to offer our customers also the experience of
travelling off the beaten track. We also have contracts in place of well-known brands of hotels and
operators to complement our product range. We are flexible, experienced and passionate about
what we do and can arrange near anything for our customers.
9

AOT Group
Kellie White
Contracting Manager
James Munro
General Manager Contracting
03 9867 7233 kellie.white@aot.com.au 7 3535 4333 james.munro@aot.com.au
The AOT Group is one of Australia’s largest travel companies, operating the divisions AOT Inbound,
Sunlover Holidays, Air New Zealand Holidays, NeeditNow and AOT Hotels (the officially appointed
Accommodation Program Manager by the Department of Finance and Deregulation for the
Australian Government. The AOT Group Contracting Team consists of Contracting Managers with
geographical responsibilities. They are based in Melbourne, Brisbane and Gold Coast. This team
contracts products on behalf of all AOT Group divisions.
AOT Inbound is Australia’s largest Inbound tour operator distributing its content through the most
prestigious international wholesalers world-wide. The dedicated Inbound Product Department
works together with the overseas wholesalers to ensure their product range is right for their market
and as comprehensive as possible. AOT Inbound handles both Groups and FITs and has a wide range
of packages and exclusive products. New products which are export ready are always welcome in
the AOT portfolio. AOT Inbound distributes these products through a sophisticated state of the art
online B2B portal, AOTONLINE.
10

Asian Holiday Australia Pty Ltd
Yaoyao Zhang
Tour Operator
PO BOX 338,FAIRFIELD 1860
02 98876371 asianholiday12870@yahoo.com.au
Asian Holiday Australia Pty Ltd is an inbound travel agent with head office located in Sydney and
branches in China and New Zealand. Our main target market is Mainland China.
11

ATS Pacific
Maree Wilcox
Supervisor – Groups Department
Margaret Seumanu
FIT Manager
10/30 Elizabeth St
Sydney NSW 2000
02 9268 2111 maree.wilcox@ats-pacific.com.au margaret.seumanu@ats-pacific.com.au
Established in 1981 and part of Jetset Travel Group (JTG), ATS Pacific is a leading Inbound Travel
Management company located in Sydney, Auckland and Nadi. ATS Pacific takes care of the travel
arrangements of over 100,000 people per annum into the region. The main markets are UK/Europe,
North America, South Asia India, Japan and the Middle East. ATS Pacific specialises in FIT, Group and
Incentive Travel and provides a vital link in the distribution and sale of travel products to their wellknown
wholesale partners worldwide. ATS Pacific offers a sophisticated online booking system
which gives the overseas partners the ability to quote and book extensive services online with
instant confirmation. In addition to this there is a number of XML connections in place with the key
partners with gives them the same capabilities as ATS’s online reservations system through their
own reservations system. ATS Pacific has representatives in the UK and Europe who assist the
wholesalers in a variety of areas, including system and product training. The senior management
team make regular visits overseas to connect at high level with partners and assist with
brochure/product planning and staff training. The ATS offices have experienced staff who speaks a
variety of European languages.
Primary Markets:
UK, Ireland, Europe, Scandinavia, USA, Canada, Russia, Asia, Japan, Central & South America
12

Australia Pioneer Travel Pty Ltd
Vicky Chang
Operation Manager
MB: 0432305518
EMAIL: 1273912306@qq.com
Australia Pioneer Travel Pty Ltd. is a newly established travel agency which mainly focus on the
inbound groups from mainland China. Its mother company, Pioneer Travel New Zealand, has been
operating for nearly 10years in Auckland, New Zealand. Every year, more than one thousand
inbound groups are operated through this company. With the development and expansion of the
company, I hope that we could provide better services in conjunction with our local partners and
associates.
13

Autralian Lily Touring Pty Ltd
Danny Chen
Shop 1, 45-55 Harris Street, Pyromont NSW 2009
02 9571 4200 danny.chen@auslily.com
Australian Lily Touring Pty Ltd, established in 2007, is a licensed travel agent registered with
Australian government and an experienced inbound tour operator focusing on China market with
head office in Sydney, branch companies in Gold coast, Melbourne, Auckland and representative
offices in Beijing, China. We are experienced in providing comprehensive and package-based service.
We aim to provide outstanding travel products and services to our customers. In particular, we have
strengths in the following areas:
· Government & Corporate delegations
· Leisure travel (qualified ADS scheme service provider)
· Training & education groups and exhibition groups
· Student groups for summer and winter camps
· FITs
· Customized travel such self-driving groups, golf playing group. Incentives groups
14

Australian Tours Management Pty Ltd
Sisilia Tajandra
Product Development & Marketing Manager
Level 1, 28 Victoria Street
Carlton, Victoria 3053
03 9223 4620 atm@atmtravel.com.au
Australian Tours Management Pty Ltd (“ATM”) was established in 1983 as a tour management
company to service the needs of the travel industry from abroad. The dedicated and personalised
approach from an experienced team at ATM Co-ordinates the full inbound services which include
the following:
· Tailor made series package tours
· Hotel accommodation and meals
· Incentive and convention programs
· Coach charter and limousine services
· Technical visits
· Special interest groups
· Interpreter and tour guide services
With a professional team and innovative approach, ATM has won national and state awards for
excellence in inbound tourism. ATM has also been included in Tourism Victoria Hall of Fame.
ATM’s Head Office is located in Melbourne with offices and staff in Sydney, Gold Coast, Kuala
Lumpur and Taipei. Our offices and service staff are accessible daily to ensure the smooth running of
all tour arrangements.
15

Blue Travel
Meng Wong
Managing Director
PO BOX 5728
St Georges Terrace Perth WA 6831
08 6210 0918 mengw@blueco.com.auu
Blue Travel is one of Western Australia's established Asian inbound tour operators. Our current
management has been in business since 1981 and have enjoyed working with many WA operators
over the years. We’ve handled many visitors from a simple FIT booking to MICE business to
government & technical visits. We have a sales & operations office in Kuala Lumpur, and a
representative in Jakarta. Our Chinese speaking team members are working well with a few Chinese
operators and business is on the rise. We’re in the business of partnering with our suppliers to
pursue markets with priority on a harmonious working relationship.
Our sister company come Australian Education Pty Ltd places young adults into various educational
institutions across Australia and coordinates many visiting student groups. Our track record has been
good and we intend to keep it that way.
16

Broome & The Kimberley Holidays
Bernard Whewell
Karen Castiglioni
Managing Director
PO Box 206, Osborne Park WA 6917
1300 357 057 bernard@broomekimberley.com
Broome & The Kimberley Holidays is a specialist wholesale travel provider based in Perth, Western
Australia. With over 22 years of experience living, working and travelling throughout the Kimberley
region, our team are undoubtedly industry leaders in providing sound knowledge and advice for any
traveller wishing to explore all the Kimberley has to offer.
Broome is the southern gateway to the Kimberley region and offers travellers a diverse range of
accommodation and touring choices. Our product and reservations team regularly inspect all
properties and have a great rapport with local tour operators. It’s one of the reasons why Broome &
The Kimberley Holidays can not only offer exclusive packages, but a unique understanding in
tailoring itineraries to suit the most discerning of clients.
Our knowledge of the region extends to recommendations for Station Stays, Wilderness Lodges,
4WD camping safaris, coach tours and campervan self-drive itineraries.
Broome & The Kimberley Holidays also specialises in advice on Kimberley Cruising. We contract the
majority of the popular vessels cruising the extraordinary Kimberley coast and can provide
recommendations on the best vessels for a client’s individual needs; plus suggestions for pre & post
touring, including itineraries in the Northern Territory and Rail extensions on The Ghan for the
ultimate expedition experience. We will also book flights and car hire requirements.
In addition to our branded region, we offer travellers a substantial program within greater Western
Australia. Whether it be Perth, Margaret River, Monkey Mia or the amazing Ningaloo Reef, we
have product to suit most holiday needs.
Broome & The Kimberley Holidays produces 3 brochures annually;
· Broome, The Kimberley & The Northern Territory
· Western Australia
· Kimberley Cruises
Bookings can be made through our Reservations Department on 1800 357 057 or
reservations@broomekimberley.com or by visiting our website www.broomekimberley.com.au
17

CAT Travel
Duncan Dean
Managing Director
Daisy Forrest
Executive Secretary/Director
04 1984 4033 office@cattravel.com.au 0408 892 905 office@cattravel.com.au
China Australia Tours Travel (CAT Travel) is the inbound tourism operator of North Australia Business
Services Pty Ltd (ABN 57098163501). The company commenced in Darwin in 1997 as a government
contract consultancy operation, opening the inbound tour operation, CAT Travel, in 2005.
CAT Travel is an Australian Tourism Export Council member and a member of the Australia China
Business Council. CAT Travel is also an Approved Destination Status operator endorsed by the
Australian and Chinese governments. We are Green Tick and TQUAL accredited and our staffs are all
accredited tour guides for Kakadu National Park.
CAT Travel has its head office is in Melbourne with a branch office in Darwin and operates nationally
hosting groups of any size from Asian countries visiting all Australian states. Our websites are
www.cattravel.com.au and www.cattravel.com.cn. CAT Travel recently commenced outbound
school groups to Asia tours.
18

Cathay Uexpress Group Pty Ltd
Jojo Chang
Manager
Aimee Han
Operator
Suite 143, Level 3,
416-418 Pitt St Sydney 2000
02-92120667 jojo@uexpressgroup.com 02 9212 0661 ammie-cug@hotmail.com
Cathay Uexpress Group Pty Ltd (CUG) is a large-scale travel services agency with numerous tourist
products, major products including travel service, hotel reservation and transport service. CUG
established in 2011, the head office is located in Sydney, which now has become a shining star in
Australian tourism market, and the number of tourist is approximately 60,000 in a year. Besides it
has the long-term market relationship with NSW tourism Bureau, CUG also establishes strategic
market relationship with Queensland Tourism Bureau, in order to developing Asia Pacific markets,
especially China market, and improving the image of the whole tourism in Australia
Moreover, CUG not only includes basic tourist products, but also devotes itself to servicing high-end
tourist products market, such as high-end business trading, reception for incentive groups, FIT and
China-Australia student intercommunication group. In 2012, CUG has successfully signed a
cooperation agreement with China Eastern Airlines, which officially become strategic partners with
China Eastern International Pty Ltd from June1, 2012.
19

Cultural Exchange Tours
Andrew Sharp
Manager
Office 4 6A Eastern road
South Melbourne VIC 3205
03 96869860 asharp.cec@iinet.net.au
Cultural Exchange Tours is an inbound travel operator based in Melbourne providing travel services
to mainland China inbound tourism market, CET has been in operation since 2007.
Current market sectors that CET is active in include business groups, incentive groups, F.I.T and
education groups. Cultural Exchange Tours key staff members consist of Xiaoling Xie, Andrew Sharp
and Joanna Tu.
20

Discover Australia
Marlene Harding
Executive Director
Abir CHowdhury
Supplier Support Team
19-21 Olive Street, PO Box 8073, Subiaco, WA, 6008. Product Marketing Department
Phone 08 6263 6420
product@discoverAustralia.com.au
DISCOVER AUSTRALIA HOLIDAYS generates more than 150,000 visitors a year for Australia.
We continue to grow at a strong rate fuelled by our exclusive Dynamic Packaging technology.
Wholesale packages are promoted via our agent network, printed wholesale brochures and major
consumer advertising campaigns.
Popular packages include: Flight + Hotel Packages, Self-Drive Packages, All-Inclusive Packages, Fly-
Drive Packages and Train Packages. Packages can be tailored to include any combination of flights,
hotels, car hire, tours and train journeys. See discoverAustralia.com. DISCOVER AUSTRALIA has
instant confirmations with more than 2,000 hotels throughout Australia. Hotels connect
electronically via your Channel Manager.
DISCOVER AUSTRALIA develops all of its own leading-edge technology with its dedicated team of
Software Engineers. This enables us to maintain our industry leading Dynamic Packaging position
and why we are referred to as “The Package King”.
21

EC Travel
Tim Lim
General Manager
07 3219 5885 timothy.yilim@gmail.com
E C Travel is a fully licensed travel agency established in May 1999. Initially specializing in Australian
domestic and European travel, the agency expanded its business spectrum to include the booming
Asian market since May 2002. In the same year, it was admitted to become a member of the
prestigious Australian Tourism Export Council as an inbound tour operator. Since then, E C Travel has
taken up an important role of selling the Australian tourist products to overseas buyers while
maintaining its traditional retail business.
E C Travel staff has done solid training in providing tourist services in compliance with the Australian
laws. With strong knowledge of both the Australian and Asian travel products, our consultants are
experts in selling holiday packages for a wide range of destinations, in particular China, Hong Kong,
Cambodia, Vietnam, Myanmar (Burma),Laos, Singapore, Malaysia, Thailand, France.
With the support of various industrial partners, E C Travel enjoys competitive advantage over a wide
range of travel products. We are able to offer specifically designed tours, usually tailor-made to suit
different interests and needs. We are experienced in handling large groups, while specializing in
small number, personalized tour operation.
Being Australian-trained tourism professionals, we are committed to promoting Australia as a
preferred destination to travellers overseas, as well as helping our valued customers to discover the
world. We are highly customer-oriented, and are dedicated to provide the best services at the most
competitive prices available.
22

Expanding Horizons (Aust) Pty Ltd
Trevor Thompson
Team Leader
168 Payneham Road
Evandale, South Australia 5069
08 8362 8080 Trevor.Thompson@expandinghorizons.com.au
Expanding Horizons (Aust) Pty Ltd provides comprehensive itinerary planning and tour processing
services to International Agents and tour groups wanting to visit Australia. We have been an
Inbound Tour Operator and member of the Australian Tourism Export Council (ATEC) for over 10
years.
Our large domestic group tour wholesaling program provides access to over 1,500 tourism suppliers
and enables us to offer overseas clients access to popular Australian tourism destinations as well as
locations that are "off the beaten track" and places that may not be on the traditional international
travellers itinerary. We also work with a large number of Australian based transport and coach
companies enabling our international clients’ access to a wide range of quality group tour transport
options and luxury touring coaches all over the country.
Our target market is the senior traveller wanting to travel in a group however special interest groups
of any kind are also well catered for.
23

Goway Travel
Lisa Comito
Operations Manager
02 9262 4755 (extension 21) lisac@goway.com.au
Goway Travel has been operating travel to Australia and New Zealand since 1970. We are privately
owned and operated and committed to providing the best value, quality ground handling service
available. We have offices in Vancouver, Toronto, Los Angeles and Sydney.
We offer professionalism and value in travel through our highly trained staff and their extensive
knowledge of all aspects of travel.
Our dedicated VIP division comprises of dedicated staff that specialise in first class product and offer
a personalised and efficient service.
Our FIT department specialises in self-drive itineraries with packages including benefits such as a
quality backpack with detailed maps, discount coupons, general information and, of course, a fully
detailed itinerary.
Our Groups consultants have a wealth of experience handling all sorts of groups, incentives and
conferences of varying sizes, so you can rest assured your group will be well looked after.
24

Honey Travel & Tours Agency
Linda Duan
Inbound Manager
Suite 12, 2 Cross St, Hurstville NSW 2220
02 9011 6451 linda_kangqiao@hotmail.com
Courteous, excellent organizational skills and highly efficient with a unique understanding of the
travel industry and the people who work in it. An experienced travel agent who is able to make the
best possible travel arrangements for a client’s destination, mode of transport and travel dates.
Highly motivated, target driven and with exceptional multi-tasking skills along with an ability to
produce tailor-make itineraries for travel to short or long haul destinations
25

JC Travel Professionals
Alaa Hanna
Liason Officer
02 98461444 alaa@jctravel.com.au
J.C. Travel Professionals Pty Ltd is one of the largest independent Inbound Tour Operator in Australia
with a head office in NSW and branches in Gold Coast, Auckland/New Zealand and soon in
Melbourne.
We vigorously pursue all business segments of our industry focusing on;
· Inbound business from Middle East and soon from China and India.
· MICE business, organising business meetings for corporate clients, incentives, managing
conferences for small and large organisations with up to 25’000 attendees as well as
assisting our clients in tailoring their special events.
26

JJ Travel Service
Yong Fang Li
Office Manager
19/47 NERIDAH ST
CHATSWOOD, NSW 2067
02-98847377 jjtravel.au@hotmail.com
JJ Travel Service has operated since 2007 and is a member of AFTA and ATEC.
We have professional staff with many years’ experience in the travel industry.
Our services to the clients include:
· Inbound, outbound and local tours;
· Domestic and International air ticketing;
· Accommodation booking;
· Local attraction booking;
JJ Travel established Minz Coach & Tour in 2011, with a fleet of Mercedes Benz coaches provides
assisted tours for our clients while in Sydney, Melbourne and the Gold Coast.
27

Joy Travel Pty Ltd
Paul Lee
Managing Director
PIAZZA ON THE BOULEVARD
SHOP F14, 3221 SURFERS PARADISE BLVD
SURFERS PARADISE QLD 421
07 55047588 info@jtc.net.au
Joy Travel Pty Ltd is Located on the Gold Coast City Centre - Surfers Paradise.
We are the ITO mainly for Chinese Markets.
Our services including:
· International & Domestic Air Ticket and Hotel Booking.
· Bus Charter Services for FIT, VIP and ADS Group.
· Airport, Hotel and Theme Park Transfers.
· Serve inbound groups and Chinese Delegations.
· Organise One Day and Over Night Tour Package for Inbound and Domestic Markets.
28

Managing Australian Destinations
Katie Lambourne
Event/Program Manager
Shop 3, Number 38 – 42 Wharf Street
Port Douglas QLD 4877
0427 425 925 katie@m-a-d.com.au
Managing Australian Destinations is an established Destination Management Company specializing
in Incentives, Events, Conference & Special Interest Groups.
Our clients are Travel Companies, Incentive Houses and professional conference organisers who are
looking for a unique experience for their clients. We aim to provide personalised programs that
cannot be replicated to FIT’s.
M-A-D is a full-service destination management company providing a range of ground management/
support and event production services for group movements across Australia.
29

Master Tours Group
Mengyi (Andrea) Lai
Business Development Assistant
Suite 31, Level 2, World Square,
650 George St, Sydney, NSW 2000
02 8280 8200 andrea.lai@mtgholiday.com
Master Tours Group was founded in Australia in 2011 by a veteran director with over 20 years of
experience in travel agencies. Our company is known as Master Travel Group in New Zealand, which
was established in 2005. We firmly believe that our customer’s satisfaction is of the utmost
importance, thus we personalize each trip to their idealistic experience. Master Tours is registered
with the Australian Government with the aim of facilitating a cultural, educational and economic
exchange between Australia, New Zealand and Asian countries as well as other members of our
global community. Master Tours has developed a wide range of local contacts and will support
business oriented and original customizations in each selection.
Our services include cross-cultural exchange, export and outward investment services and
international business consultation services, high-ranking delegation’s international exchange and
training program. We also arrange all the transport, accommodation and other logistics and
accompany you within Australia and New Zealand.
30

New Star Travel Services Australia
Denton Su
General Manager
4 Pleasant Court, Carlingford NSW 2118 Australia
02-80737309 dentonsu@live.com.au
New Star Travel Services Australia has been in operation for nearly three years, we are mainly
focusing on South China market.
We are the company based in Sydney and with operations in China, as an inbound tour operator,
specializing in Australia and New Zealand as travel destinations; we have been servicing the retail
travel agents of China since 2010.
With operations in China, our goal is to exceed the expectations of every client by offering
outstanding customer service, increased flexibility, and greater value, thus improving operation
efficiency.
As experts in inbound tour, New Star Travel Services Australia is involved in every stage on sales,
marketing, quotation, operations.
At New Star Travel Services Australia, we are continually expanding upon our knowledge and
services to develop new markets and customers.
31

Orbitz Worldwide
Peter Bull
Market Manager
Martin Peirone
Senior Market Manager – QLD, NT & WA
0420 936650 peter.bull@orbitz.com 02 9391 4847 martin.peirone@orbitz.com
Orbitz Worldwide is a leading global online travel company that uses innovative technology to
enable leisure and business travellers to search for, plan and book a broad range of travel products
and services including airline tickets, hotels, car rentals, cruises, and vacation packages. Orbitz
Worldwide owns a portfolio of consumer brands that includes Orbitz (www.orbitz.com),
CheapTickets (www.cheaptickets.com), ebookers (www.ebookers.com) and HotelClub
(www.hotelclub.com). Also within the Orbitz Worldwide family, Orbitz Partner Network
(www.orbitz.com/OPN) delivers private label travel solutions to a broad range of partners including
many of the world's largest airlines, and Orbitz for Business (www.orbitzforbusiness.com) delivers
managed travel solutions for corporations.
As one of the world’s largest online travel companies Orbitz Worldwide attracts over 18 million
unique visitors per month, this coupled with its affiliate distribution via the Hotelclub.com site
makes Orbitz one of the top 5 Websites Globally.
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Tourism Australia
Kate Dale
Business Development Manager
kdale@tourism.australia.com
Tourism Australia’s Business Development Manager, Kate Dale, is your contact point for information
on Tourism Australia’s activities, events, research and marketing opportunities. By connecting
directly to Tourism Australia’s marketing programs and resources, you can gain a better
understanding of market conditions and help generate more business.
Tourism Australia is a statutory authority of the Australian Government, which promotes Australia as
a tourism destination internationally and domestically and delivers research and forecasts for the
sector.
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Tourism Western Australia
Kelsie Johnston
Peter Kemp
Director International Marketing
Level 9, 2 Mill Street PERTH WA 6000
08 9262 1783 08 9421 7433
Kelsie.Johnston@westernaustralia.com
peter.kemp@westernaustralia.com
Tourism Western Australia promotes the extraordinary experiences on offer in Western Australia,
positioning the State as an attractive holiday, event, convention and incentive travel destination,
nationally and overseas and enhancing key tourism industry infrastructure and product base.
www.westernaustralia.com
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Welcome OZ
Frederic Lassalle
Director
PO BOX 2536 BYRON BAY – NSW 2481
02 6680 5885 frederic.lassalle@welcomeoz.com
Welcome OZ was established in 2007 with its own French office ‘Bienvenue Australie’ in Bordeaux
since 2010.
We actively promote all Australian travel experiences (ranging from medium to upmarket) to our
travel agent partners, directly in their own country.
Our products range includes: Outback travel / Aboriginal culture / Themes & adventure products /
Train journeys Australia wide / Self-drive 4WD & camping cars / Nature & eco based products /
Islands, resorts & cruises / Exclusive & luxury getaways / Personalised touring / Sailing holidays
Our Clients are FIT’s / Groups from French speaking countries (France, New Caledonia, and Reunion
Island, Belgium, Switzerland & Canada)
Bienvenue Australie is on the selection panel of the French travel group AS Voyages (AFAT
Voyages & Selectour) with 1200 outlets throughout France. Also referred by the regional groups
Bleu Voyages Selectour & Prêt à Partir (Ouest)
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Wotif Group
Neal O’Connor
Deputy Group Product Director
Paola Martins
Product Manager
07 28016 4157 neale.o’connor@wotifgroup.com 07 3512 9995 paola.martins@wotifgroup.com
Wotif Group operates leading online travel brands in the Asia Pacific region.
We provide both business and leisure customers alike with a highly convenient booking service for
all their travel needs. Our services are simple to use, value-focused, and provide a wide range of
choice whether for accommodation, flights, car rental, insurance, travel packages, activities or tours.
Our family of brands includes Wotif.com, lastminute.com.au, travel.com.au, Asia Web Direct,
LateStays.com, GoDo.com.au and Arnold Travel Technology, along with approximately 100 other
travel content and destination websites.
We strive to be the first choice for business and leisure consumers with a particular focus on those
travelling to, from and within the Asia Pacific region. We work as partners with our travel suppliers
providing a very cost-effective distribution platform for their products.
Contact Details:
Wotif Group
T: +61 7 3512 9983
F: +61 7 3512 9900
E: WA@wotifgroup.com
http://www.wotifgroup.com
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