Ch2 JAD Breakthrough and Beyond.pdf - Juran Institute
Ch2 JAD Breakthrough and Beyond.pdf - Juran Institute
Ch2 JAD Breakthrough and Beyond.pdf - Juran Institute
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40 CHAPTER Two<br />
,<br />
..<br />
ii<br />
• Control consists of preventing <strong>and</strong>/or correcting unwanted,<br />
unplanned bad change in a proceSS.<br />
• Improvement consists of the purposeful creation of beneficial<br />
change.<br />
• All three are vital to the survival of an organization. Together,<br />
they form the "<strong>Juran</strong> Trilogy."<br />
• Following the Trilogy permits an organization to maximize<br />
customer satisfaction <strong>and</strong> minimize dissatisfaction.<br />
• Costs of poorly performing processes (COP3) are the costs of<br />
avoidable unplanned waste in a process.<br />
• CP03 would be reduced if all elements of the trilogy were<br />
always carried out properly.<br />
• The resulting savings would go directly back into the budget<br />
(not-for-profit) or to the bottom line (for-profit).<br />
TACKLING THE F<br />
TRILOGY ELEME<br />
Your ability to satisfy yc<br />
the planning process be<br />
ices you offer originate<br />
The planning procel<br />
the <strong>Juran</strong> Trilogy. It is<br />
which management assl<br />
its care. The planning<br />
(goods, services, or infOl<br />
including controls-to I<br />
is complete, the other<br />
ment-kick in.<br />
We will present two<br />
the classic "<strong>Juran</strong>" versi<<br />
tically <strong>and</strong> computer-er<br />
Six Sigma (DFSS).<br />
The "classic" model<br />
redesigning processes 0<br />
cally. The authors have<br />
ucts, processes, <strong>and</strong> sef'
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