Corporate Brochure - Dale Carnegie Japan - Dale Carnegie Training

ISO
9001
CERTIFIED
Igniting Workplace Enthusiasm
DALE CARNEGIE
TRAINING JAPAN

Pioneer of self-development
needs based
Dale Carnegie
pioneered practical
self-development
concepts
Business Solutions
Coverage
Dale Carnegie
• 1912 Started training at the New York YMCA
• 1932 First visit to Japan
• 1936 Published global best seller “How to
Win Friends and Influence People”
• 1937 Japanese translation of “How to Win
Friends and Influence People” published
• 1939 Invited by the Japanese Government to
Japan and visited twice that year
• 1953 Fourth visit to Japan
• 1963 Started Dale Carnegie Training in Japan
• 2012 Celebrated 100th anniversary of Dale
Carnegie Training
91 countries
30 languages
8 million graduates
• 2013 Celebrated 50th anniversary of Dale
Carnegie Training in Japan
launching his unique
training methods
in 1912 in New York,
he has become the
pre-eminent business
solutions provider
Continuous customer feedback, rigorous
research and development, constant
practice and refinement of his methods
have been the key foundations for the
success of his training around the world.
Insights, creativity, and experience from 91
countries, delivered in 30 languages, have
kept Dale Carnegie Training at the forefront
of innovation in people development. There
are over 8 million Dale Carnegie Training
graduates globally.
presentation
effectiveness
Team MEMBER
ENGAGEMENT
corporate
needs
Leadership
development
process
improvement
In 1963 Dale Carnegie brought his unique
training methodology to Japan, where it
has been adapted to suit the local needs,
requirements and culture.
Customer
Service
Sales
Effectiveness
His books “How to win Friends and Influence
People” and “How to Stop Worrying and Start
Living” have sold 9 million copies in Japan, and are
constant top business book best sellers.
1 DALE CARNEGIE TRAINING JAPAN
DALE CARNEGIE TRAINING JAPAN 2

Drive behaviour change
four-phase approach
EXPAND YOUR
COMFORT ZONE
• The Same Things, Done in the Same Way, Get the Same Results.
• Do you want “Same” or do you want “Better”?
• Doing “Better” requires two changes - doing something New or
Varying what you are doing now.
• Both represent “CHANGE”.
• Most teams resist change because they prefer to stay in their
Comfort Zone.
• Dale Carnegie pioneered Comfort Zone Expansion and we have
been refining this for over 101 years.
Cycle of
Performance
Improvement
At the core of the Dale Carnegie process is a four-phase approach that coaches
participants through a performance improvement cycle.
Put it into use
• Regular Progress Checks
What do I need to improve?
• Needs Analysis
• Measure Against Expectations
• Performance Achievement
• Communication Form
• Breakthrough Plans
SKILL
ATTITUDE
Expand your comfort zone
COMFORT
ZONE
Increase risk ADOPTION
embrace change
improve performance
Show me how to do it
• Live Coaching
• Regular Reporting
• Accountability for Results
PRACTICE
KNOWLEDGE
What do I need to know?
• Five Drivers of Success
• Systems
• Support Resources
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delivery in three distinct areas
STRATEGIC CHANGES
1
3
Business
Solution
Delivery
Customised Corporate Solutions
Companies have specific requirements which need specific solutions. We
tailor-make full solutions, drawing on a curriculum of over 150 modules, to
deliver the concrete results that companies are seeking. These could include
increasing revenue, more profitability, improving customer satisfaction, greater
employee engagement etc. Results are delivered through In-House training.
Dale Carnegie Seminars
One day and two day intense tactical coaching on specific business areas
such as: successful public speaking, cold calling, performance reviews, step
up to leadership, time management, multi-tasking, stress management,
negotiation, goal setting. These topics can also be delivered as In-House or
Public Programmes.
Dale Carnegie Public Programs
Our five core public programmes are Leadership Training for Managers,
High Impact Presentations, Sales Advantage, The Dale Carnegie Course,
and the Advanced Dale Carnegie Course. These public programmes bring
together valuable diversity of experience, and provide longer term coaching
that produces significant performance change in individuals and teams.
Key competencies covered include: Leadership, Sales, Human Relations,
Communication, Presentations and Team Development.
2
Core Courses
The Dale Carnegie Course: Skills for Success
To improve performance requires us to change. Most people resist change, because
they are not confident to take the risks associated with change. Designed to encourage
breakthroughs which expand participant’s comfort zones, this powerful course is a game
changer for teams and individuals. The course is uniquely highly interactive, promoting
self-discovery to make learning practical and permanent. Specific Dale Carnegie “In the
moment” Coaching focuses on each individual’s growth goals. Participants will master
the 5 Drivers of Success.
The Advanced Dale Carnegie Course: Skills for Team Success
This Advanced Course is exclusively available for graduates of the Dale Carnegie Course.
This course increases the “leverage” capacity of employees to grow their companies.
Leadership at all levels is a company requirement seldom realized. This is the Course to
provide that facility and create a “virtuous circle” of improved team performance.
Leadership Training for Managers
This course teaches how to stop managing and start leading. Participants learn the 5
Drivers of Leadership Success, master the 8-step business planning process, improve
delegation and problem solving. Dale Carnegie understood 101 years ago that effective
human relations are at the center of our ability to gain cooperation, be persuasive and
achieve outcomes as a team. Being a better people manager and leader is critical for
success and teaching how to do this is a core strength of Dale Carnegie Training.
High Impact Presentations
Dale Carnegie Training is the benchmark globally for all Presentation Training. We excel
at empowering employees to communicate persuasively before any constituency, under
any conditions. We deliver critical methods and techniques people can draw on to
present compelling messages, connect confidently with any audience, and help generate
new business growth. Our Coaching Methodology is the product of 101 years of testing –
we know it works!
Sales Advantage
Sales is a complex process. The key to success is getting the process to work effectively
for your sales force so your customers and your company will profit. Dale Carnegie
pioneered Public Sales Training in 1941 and we have been polishing the methodology
ever since. We teach this course in 88 countries in 30 languages, so our professional
sales knowledge is uniquely global and always current. This programme gives your sales
team new propriety tools and techniques, practical “front line” knowledge and exclusive
insights from the fast changing challenging world of sales.
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COORDINATED, CONSISTENT, AND INTEGRATED TRAINING
TACTICAL SKILL IMPROVEMENT
MODULES
Dale Carnegie
Seminar Series
SEMINARS
WORKSHOPS
COURSES
COURSES
Because of the depth of our 101 years of experience and the breadth of our global
exposure in 91 countries, we have found that there are certain courses which really hit
the mark for companies. We offer these in full day, half-day and workshop formats.
One-day Seminars
Half-day Seminars
WORKSHOPS
• All Dale Carnegie Trainers are ISO-9001 Certified
• To Certify Requires 250 Hours of Training
• Annual Trainer Re-Certification Required
• Visiting International Master Trainers Maintain Global Standards
• Our Trainers Are All Business Professionals
• Trainers Assessed Against Global TQI Scores
• Delivery in Japanese or English
SEMINARS
DALE CARNEGIE
PRINCIPLES &
COACHING
100+ YEARS
OF CONSTANT REFINEMENT
ISO
9001
CERTIFIED
1. Step Up To Leadership
2. Action Oriented Leadership:
Making Valuable Things Happen
Quickly
3. Nuts’n Bolts Leadership in Action
4. Management Skills for New
Managers and Supervisors
5. How to Turn Difficult Employees
Into Productive Contributors
6. How to Replace Conflict with
Cooperation
7. How to Instill a Sense of Urgency in
Your Organisation
8. How to Keep Your Staff Engaged,
Energised & Motivated
9. How to Coach Employees to
Maximum Achievement
10. How to Replace Workplace
Negativity with Enthusiasm
11. How to Run Meetings that Actually
Accomplish Something
12. Managing Across Generations
13. Negotiations: A Human Relations
Approach
14. The Fundamentals of Power
Prospecting
15. How to Build Relationships and
Sales Through Networking
16. How to Use Customer Service to
Turn Transactions into Relationships
17. How to Cold Call and Build New
Customers
18. How to Turn Buying Objections
Into Selling Opportunities
19. Successful Public Speaking
20. How to be a Confident Public
Speaker
21. How to Say What You Mean to Get
the Results that You Want
22. Business Execution: Linking People,
Goals and Accountability Like a
Professional
23. Get Focused - Get Results - Get a
Life
24. How to Make and Sustain a Great
First Impression
25. How to Use Dale Carnegie Human
Relations Skills to Deal With
Difficult People
26. How to Build Trust, Credibility, and
Respect
27. How to Win Cooperation and
Influence People
28. How to Hold Yourself and Others
Accountable
29. How to Conquer Workplace Stress
30. How to Handle Multiple Demands
on Your Time
31. How to Make Multi-tasking Work
for You
32. How to Give Yourself a Promotion
33. Dealing Effectively with Relations
and Relationships in a Family
Business
34. How to Replace Family Conflict
With Teamwork
35. Creating a Professional Demeanor:
How to Look, Act, and Sound Like
a Professional
36. Leading an Intentional Life
1. How to Remember Just About
Anything
2. Goal Setting
3. Managing Stress
Workshops
1. Confident English
2. Global Employee
3. Creating a Customer Focused
Organisation
4. Coaching Salespeople for Success
5. Team Member Engagement
6. Vision, Mission, Values
7. How to Remember Just About
Anyone’s Name
8. How to Win Friends and Influence
People in The Digital Age
9. Leading Virtual Teams
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Business Solutions Curriculum
Business Solutions Curriculum
curriculum
Leadership DeveLopment
Team Member Engagement
1. Leading Strong Teams
2. Communicate to Lead
23. Motivation
24. Vision, Mission and Values
1. Establishing an Effective Team
23. Balance Work and Life
3. Leadership Communication
25. Share the Glory
2. Team Building
24. Keep Stress and Worry in Perspective
4. Leadership Styles and Tendencies
26. Build Trust, Credibility and Respect
3. Team Building Basics
25. Managing Stress
5. Motivational Leadership
27. Focus and Discipline
4. Being a Contributing Team Member
26. Stress Management Best Practices
6. Visionary Leadership
28. Time Management
5. Interpersonal Competence: Enhance
Teamwork
6. Ending a Successful Team
7. External Partnerships
8. Communicate with Diplomacy & Tact
9. Communicate with Different Personality
Styles
10. Listening Skills for Boosting Communications
11. Negotiations: A Human Relations Approach
12. Internal Conflict Resolution
13. Conflict − Maintaining Emotional Control
14. Conflict Mediation
15. Conflict as Growth Opportunity
16. Bringing Conflict into the Open
17. Conflict to Collaboration
18. Dealing with Difficult Team Members
19. Disagree Agreeably
20. Work with Difficult People
21. Emotional Control
27. Stress Reduction through New Work Habits
28. Foundation for Success
29. Sustaining Measurable Success
30. Interpersonal Competence: Influence
Change
31. Interpersonal Competence: Best Practices
32. Interpersonal Competence: Connect with
Others
33. Interpersonal Competence for Career
Growth
34. Leveraging Diversity
35. Understanding Diversity
36. Valuing Diversity
37. Managing Diversity
38. Understanding Generational Diversity
39. Diversity: Global Travel and Culture
40. Managing Across Generations
41. Communicating Across Generations
42. Staying Positive in the Face of Layoffs
7. Ethical Leadership
8. Developing Personal Leadership
9. Building Employee Engagement
10. Coaching − Supportive and Directive
Approaches
11. Coach for Performance Improvement
12. Mentorship - Launching an Initiative
13. Mentorship: Creating a Partnership
14. Handling Mistakes
15. Conflict Management
16. Lead Effective Meetings
17. Delegation
18. Planning
19. Strategic Planning
20. Succession Planning
21. Performance Appraisals
22. Performance Defined
29. Time Control to Work on Your Business
30. Business Professionalism 101
31. Multi-tasking
32. Network through Community Service
33. Network to Build Business Connections
34. Networking to Build Your Personal Brand
35. Networking to Promote Your Organization
36. Talent Selection: Criteria and Screening
37. Talent Selection: Interviewing
38. New Employee Orientation
22. Avoid Burnout
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Business Solutions Curriculum
Business Solutions Curriculum
Sales Effectiveness
Customer Service
1. Successful Sales Leadership
15. Prospecting Strategies
1. Attitudes for Service
10. Service to Sales
2. Sales Performance Defined
16. Master the Selling Process
2. Complaint Resolution
11. Suggestion Selling
3. Coaching Salespeople
17. Uncover Selling Opportunities
3. Manage Customer Expectations
12. Cross and Up Selling
4. Sales Meetings
18. Foundation for Consultative Selling
4. Generate Customer Interest
13. Internal Customer Service
5. Recruiting Salespeople
19. Presenting Solutions to Buying Teams
5. Effective First Impressions: Face to Face
14. Overcome Obstacles to Customer Service
6. Hiring Salespeople
20. Pipeline and Territory Management
6. Customer Follow Through
15. Coaching a Service Team
7. Rapport
21. Account Development
7. Customer Value Solutions
16. Telephone Skills: Outbound
8. Rapport: Becoming a Trusted Advisor
22. Establish Return on Investment
8. Create Loyal Customers
17. Telephone Skills: Inbound
9. Interest
23. Negotiations: Leveraging Personality Styles
9. Referrals
18. Telephone Skills: Inbound and Outbound
10. Generate Interest Through Informed
Discovery
11. Solution
12. Objections
13. Motive and Commitment
14. Commitment Strategies
24. Negotiations: Collaborate to Win
25. Negotiations: Analysis
26. Negotiations: Presentation
27. Negotiations: Bargaining and Agreement
28. Negotiations Mastery
Presentation Effectiveness
1. Presenting with Impact
2. Presenting to a Team
3. Presenting as a Team
9. Vocal Skills and Body Language
10. Confrontational Questions
11. Facilitate for Group Results
4. Present to Persuade
12. Interpersonal Skills for Facilitators
Process Improvement
1. Innovation
2. Logical Thinking
3. Team Problem Solving and Decision Making
7. Change Engagement
8. Manage Change Effectively
9. Team Change Engagement
5. Present to Gain Input
6. Present to Inform
7. Planning Presentations
8. Presenting with Visual Impact
13. Coaching for Skill Development
14. Feedback: Supportive and Corrective
15. Creating Organisational Impact
16. Training Design and Evaluation
4. Analyse Problems and Make Decisions
10. Lead Change without Authority
5. Process Improvement
11. Project Planning
6. Adjust to Change
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ASSESSMENT TOOLS
ASSESSMENT TOOLS, CONSULTING, EXECUTIVE COACHING
Assessment Tools
At Dale Carnegie Training Japan we offer a broad range of established assessment
tools for companies to assess, develop and retain talent. We will also work with you
to fully Customise surveys based around key issues or competencies specific to
your organisation.
Organisational and
Workplace Assessments
Organisational Effectiveness
We survey key dimensions of organisational success. Using this tool
will allow you to discover your organisation’s barriers to success.
Uncover the “pulse” or climate in your organisation along a
number of dimensions: engagement, leadership effectiveness,
communication, etc.
• Leadership Development Process • Executive Development Program
360 Degree
Assessments
Training and development
efforts are most successful
when participants have
a true understanding of
their specific strengths
and developmental
opportunities. Our 360
degree assessments
enable organisations
to focus and prioritise
training and development
resources by gaining a
deeper understanding
of a participant’s current
performance, as well as the
development needed to
improve future performance.
Training Content Specific Assessments
Prior to taking the course, the assessments can really
help participants focus on the areas to work on during
the training.
Dale Carnegie Course: measures Self-Confidence, People Skills,
Leadership Skills and Controlling Stress
Leadership Training for Managers: focuses on Self-Direction, People
Skills, Process Skills, Communication Skills and Accountability
Sales Advantage: measures Attitude Control, Selling Skills, Communication
Skills, Organisational Skills, and People Skills
High Impact Presentations: measures skills to Organise Professional
Presentations, Make a Positive Impression, Be Relaxed When Making
Presentations, Communicate With Impact, and Sell Ideas.
World Class Customer Service: focuses on People Skills, Customer
Service Skills, Customer Satisfaction Skills, Communication Skills, and
Controlling Stress
People Side of Process Improvement: focuses on Vision, Teamwork,
Interpersonal Skills, Coaching Skills, and Communication Skills
• Leadership for Sales Managers
• Customer Perspectives: Mystery
Shopper Surveys
Talent Management and Individual
Performance Assessments
This suite of assessments will point to the individual competencies in relationship to a
given role and allow the individual or their supervisor to map their development plan.
This can be used in the talent acquisition process or for determining job readiness during
promotions or role assignments.
Leadership
Effectiveness
Through this assessment,
front line employees rate
their direct supervisors,
thus providing you a clear
understanding of their
leadership capabilities.
Using this tool will give you
tremendous insight into
the specific development
areas needed to move
managers to the next level.
It can be tailored to assess
all levels of management
– front line supervisors to
executive managers.
Sales Effectiveness
Although this assessment
was designed with the
outside salesperson in
mind, it can be tweaked to
assess any person in a sales
role from sales managers
to customer service
personnel. Two main
areas are assessed: the
characteristics of your sales
force as a whole (people)
and the effectiveness of
the sales process (process)
they follow.
People Performance
Consulting
The combination of 101 years of cumulative experience as
a training company, global scope across 91 countries, 50
years in Japan and coverage across all industries provides
Dale Carnegie training Japan with a unique perspective on
people performance.
Most people working in a specific industry have a clear
view of the issues and solutions relative to their corridor
of interest. Dale Carnegie Training Japan however has a
much broader coverage and so we see issues and solutions
across all industries. We often see where a solution from one
company in an industry can be applied to solve an issue for
another company, in a completely separate industry.
We are constantly working with companies to solve their
performance issues and this rich data bank of experience and
knowledge can be brought to bear for your company. Don’t
re-invent the wheel or do it the hard way. The likelihood is we
will have seen your problem or something very similar before,
and can help with alternatives to deliver a solution.
Executive
Coaching
Team development sometimes
requires concentration on a
limited number of individuals
within the broader group.
Usually highly valued resources
for the organisation, these
team members may need more
individualised solutions. Oneon-one
sessions dealing with
specific performance issues are
required and this our speciality.
We can assist with assessments
for the individual to pinpoint
the areas of performance
improvement required or we
can take your existing reports
and translate the analysis into
practical outcomes.
These sessions could involve
anyone in your team from front
line supervisors right up to
senior management.
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WE TURN “I KNOW IT” INTO “I DO IT”
INTENT
Your organisation‘s
strategic vision -
the ”should be” as
opposed to the ”as is“.
iMAP - OUR
PARTNERSHIP
PROCESS
INQUIRE
A strategic conversation with you to
understand where the operation is
today, where you want to take it and
what needs to change to get there.
Through assessments, surveys and a unique Business
Improvement Discussion process, determine the alignment
around the vision, competency gaps that need to be
closed, and attitudes that undermine change.
INVOLVE
INNOVATE
Design interventions that support your strategic intent, provide
measurable results, map directly to the competencies needed to power
the strategic intent, blend competency development with attitudinal
change and align emotional intelligence with corporate initiatives.
Embed long-term behavior
change and gain emotional
and intellectual engagement
with corporate objectives
IMPACT
BEHAVIOR
CHANGE
Igniting Workplace Enthusiasm
Dale Carnegie Training Japan
info@dale-carnegie.co.jp | TEL: 0120-987-099 / 03-4520-5470
www.dale-carnegie.co.jp