Talking SOP September 2012 [PDF, 673.84 Kb] - Tessenderlo Group

Inorganics Business
Unit Director Sophie
Haan (cont.)
How does the fertilizer business fit in with the
group’s chosen strategic direction?
Global mega trends like a growing world population
and a continued increase in wealth and consumption
lead to a rising demand for food, but agricultural
land is not increasing. Tessenderlo Group’s chosen
strategy is to focus on those businesses that
provide solutions to such challenges. The company
has a portfolio of innovative products that can
improve crop yields and quality, while contributing
to sustainable agriculture.
Water availability is also increasingly an issue
globally and in many countries there is competition
for water between agricultural and human
consumption. Farmers are being forced to use
water more efficiently and SoluPotasse® is widely
used throughout the world in drip irrigation systems
to provide cost-effective, water-efficient fertilization.
Inorganics Customer Services
Team moves to new offices at Ham
The Supply Chain Team, which includes the
Customer Services, moved into the new offices
in July, from where they will have much closer
contact with the production teams already on
the site at Ham.
The Customer Services Team for the Inorganics
Business Unit is led by Heidi Castro and is
CSR contact Telephone Region/business Sales manager(s)
Evy Soentjens +32 13 611921 Australia, New Zealand Ben Brems
Canada
Denis Clement
Tolling
Roger Le Long
Asia (except India) Denis Clement/Ben Brems
Algeria
Roger Le Long
Morocco & Tunisia François Berhocoirigoin
Katrien Bylemans +32 13 611918 Tolling Roger Le Long
Middle East
Roger Le Long/Denis Clement
India, Rest of Africa Denis Clement/Ben Brems
Trade of calcium nitrate Frank Ruyseveldt/Piotr Sykut
Leentje Cardinaels +32 13 611919 South America Denis Clement
Cyprus, Turkey, Greece Roger Le Long/Denis Clément
Annick Sannen +32 13 611915 Spain, Portugal Juan Lorente
Liquid fertilizers
Ben Brems
Mexico
Denis Clement
Bjorn Borgers +32 13 611920 France (export) François Berhocoirigoin
Brazil
Denis Clement
East-Europe (sea shipment) Denis Clement/Piotr Sykut
Peggy Verboven +32 13 611916 UK Ben Brems/Roger Le Long
Petula Latet +32 13 611917 Italy Lodovica Boggian
Els Stuyck +32 13 611914 France François Berhocoirigoin/Christophe Luittre
Linda Van Balen +32 13 611911 Belgium Ben Brems/Roger Le Long
Jacques Jepps +32 13 611910 East-Europe (truck), Roger Le Long/Ben Brems/Piotr Sykut
Germany, Holland, Austria
Switzerland, Finland, François Berhocoirigoin
Denmark
In a continuing effort to bring the various departments of the Inorganics Business Unit
closer together, Tessenderlo Group has invested in a new building on the group’s
production site at Ham, the principal unit for SOP and phosphate production.
made up of Customer Service Representatives
(CSRs) who handle the complete end-to-end
order process, from customer order intake
through to shipment and invoicing. The CSRs
remain at your disposal to handle order intakes,
transport booking and call-offs, invoicing and all
order-related questions.
During the move the opportunity was taken to
re-examine the responsibilities of each CSR,
which are now shown in the table opposite.
When placing orders and communicating with
the Team, clients should continue to ensure that
all correspondence is sent by e-mail, fax or post
to the following centralised coordinates:
e-mail: inorganics.sales@tessenderlo.com
Fax: +32 2 6473692 (Spain: +34 91 4148628)
Post: Tessenderlo Chemie N.V.
Department OTC (Inorganics)
32 Bergstraat, B-3945, Ham, Belgium.
The Supply Chain Team has also made some
changes to the procedure for handling complaints
in order to ensure that problems are addressed
quickly and efficiently. The first change becomes
effective immediately and concerns the rerouting
of all communication to one generic mailbox:
complaints@tessenderlo com.
In the event of a claim or complaint, customers
should communicate directly with this mailbox.
All communication regarding existing claims or
complaints should mention the corresponding
reference in the subject title of the e-mail.
Supply Chain Manager, Joris Diddens, states
“The move now brings all the Supply Chain
departments into one building close to our
principal production facilities. It shortens the
communication lines and brings the Team closer
to colleagues in production, improving the level
of service we can offer our customers.”
More information on Tessenderlo Group’s activities can be found at:
www.tessenderlogroup.com
Tessenderlo Group Fertilizers
giving nature a helping hand
www.sopib.com
Tessenderlo Group
Troonstraat, Rue du Trône 130 B-1050 Brussels, Belgium
Tel: + 32 2 639 1858 Fax: + 32 2 639 1713
www.tessenderlogroup.com
fertilizers@tessenderlo.com
SoluPotasse ® and GranuPotasse® are registered trademarks of Tessenderlo Chemie NV/SA.
K-Leaf TM is a trademark of Tessenderlo Chemie NV/SA.