Job Description - Grey County

Job Description
Position Title:
Department:
Reports To:
Business Analyst / Programmer
Information Technology
Director of Information Technology
Purpose
Under the direction of the Director of Information Technology the Business Analyst /
Programmer’s (BAP) role is to work with clients to determine requirements and create
and implement solutions. The BAP gathers requirements, plans (with input from IT
Director), develops, tests, implements and documents efficient business, financial and
operations systems in support of core organizational functions and business processes.
The Business Analyst / Programmer will apply proven communication, analytical, and
problem-solving skills to help identify, communicate, and resolve issues in order to
maximize the benefit of Information Technology systems investments.
The Business Analyst / Programmer will also assist in performing various tasks
associated with the resolution of issues as they pertain to the County’s Computer
Information Systems.
Responsibilities
Commercial Off The Shelf (COTS) Software Support
• Support and installation (with support of 3 rd party support) of backend
integrations of County owned client server software, specifically Accounting,
Maintenance Management, HR, Planning and GIS software. Provide 3 rd level
support to IS Coordinators and Help Desk Analyst on SQL based applications.
• Grey County technical lead for Oracle ECM suite
Server Software Support
• Assess, install, test compatibility, and maintain web and database (SQL) server
based applications
Documentation
• Creates and updates client and server side documentation and procedures
Business Analyst / Programmer
Information Technology
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System Security
• Responsible for maintaining systems and applications security so County data is
kept secure and private.
Assess Business Requirements
• Work with project leads in County departments to define requirements for
technology projects
Programming and Web Development
• Adapts and creates software with ColdFusion and Idoc scripting for Oracle ECM
suite.
Working Conditions
Generally works in an office environment, with some travel throughout the corporation.
Position requires intense concentration on screens and text for research, development,
trouble shooting and other activities. Work is subject to some interruption.
Business Analyst / Programmer must be available, often on short notice, to locate and
repair problems and malfunctions with software and provide advice to users. Business
Analyst / Programmer may be required to work in confined space or above ceiling
height on occasion.
Usual working hours are based on thirty-five per week core hours.
Contacts
Internal Working Relationships
The position works closely with users at all levels throughout the organization, often on
long projects with complex subject matter.
External Working Relationships
External working relationships involve the County’s network support contractors, other
suppliers and agencies. The IT Department staff represents the County in the
maintenance of the system’s integrity, while ensuring that provincial (e.g. Ministry of
Community and Social Services and Ministry of the Attorney General) requirements are
met.
Knowledge and Skill
• Graduation from a three year Computer Programmer Analyst program at a
recognized College of Applied Arts and Technology (or equivalent), with a
minimum of 3 years’ experience working in a large network environment,
preferably municipal.
Business Analyst / Programmer
Information Technology
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• Formal training must be augmented with a demonstrated knowledge of current
concepts, programs, methods and technologies in the technology field.
• Particular knowledge of MSSQL database management T-SQL and a broad
knowledge of software programming and capability (specifically ColdFusion
Oracle Idoc and Microsoft technologies).
• Strong interpersonal skills, with emphasis on understanding business processes
of non-technical people.
• The ability to interpret and often translate bewildering technical issues into
layperson’s language that can be understood and used effectively.
• Comprehensive knowledge of programming principles and a sound working
knowledge of both structured and object oriented programming.
• Complex projects are reviewed by supervisor for soundness of approach and
technical decisions. Job requires referring complex problems in clarifying client
requirements, and conflicts in data management requirements to project leader
or supervisor.
• Maintains knowledge of GIS technology specifically ESRI server technologies –
Position provides SQL and ColdFusion support to GIS Specialist.
• Experience with the Windows Server 2008 operating system considered an
asset.
• Valid Class “G” driver’s license.
• Maintains awareness of trends and issues in the information technology field, to
the extent possible when technological prospects are developing at blinding
speed. Keeps skills and knowledge up to date through courses, seminars and
selected reading.
• Responsible as an employee, for good occupational health and safety practices.
• Performs other related duties that are assigned by the Director of Information
Technology.
Impact of Error
Significant consequences in the event of loss or corruption of data, and/or in staff
productivity.
Technical, training, communication and administrative errors would disrupt the
County’s network system and corporate data.
Business Analyst / Programmer
Information Technology
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Position Title:
Department:
Business Analyst / Programmer
Information Technology
Job Description: Attachment
Scope and Responsibilities
Scope of Activities
Many information systems are driven by technology. The corporation relies on this
position to maintain (systems and software) reliability, timeliness, security and
accessibility. The position is expected to support the work of operating departments,
corporate management and its services and provide third level support on core client
server software to IS Coordinators. The position provides mentoring and guidance to
Admin / Web Coordinator on web programming and development. It is controlled by
contemporary standards of technology management, corporate policy and
management and communication practices.
1. Commercial Off The Shelf (COTS) Software Support
The Business Analyst / Programmer position is the internal third level support for
the following client server (SQL based) software;
• Oracle ECM Suite
• Microsoft Dynamics GP
• Direct IT Work Manager
• GIN
• Yardi
• ESRI ArcGIS Server
• Mr. Compliance
The Business Analyst / Programmer position is the technical lead for the
following software:
• Oracle ECM Suite
• Microsoft Dynamics
• Direct IT Work Manager
• GIN
2. Server Software Support
To ensure the stable operation of both third party and in-house computer
software. This includes planning, developing, installing, configuring, maintaining,
Business Analyst / Programmer
Information Technology
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supporting, and optimizing Web Server and Database Server software. This will
also involve analyzing and resolving end user software program and connectivity
issues in a timely and accurate fashion, and provide end user training where
required.
3. Assess Business Requirements
Provide support to departmental project lead to undertake the analysis and
study of systems (including the preparation of management reports, external
verification checks, audit trail procedures and programming specifications)
based on user requirements and corporate objectives.
Provide support to departmental project lead and consult with staff and third
party vendor staff in the development of systems and procedures or in revising
methods for obtaining and standardizing input and output data.
4. Documentation
To develop written information about the organization’s computing systems that
aid in their development, use, and support. To carefully document all processes
for the purposes of disaster recovery. This information must be maintained as
technologies and procedures evolve. Outputs will include a range of documents
to be read by both technical and non-technical personnel across all
departments.
5. System Security
The County’s organizational security posture must always be maintained. COTS
software must be configured to conform with County security policy. Software
that is developed and modified must be done in accordance with County
security policy and always consider that the data under the care and control of
the county be kept secure and private.
6. Programming and Web Development
Provide second level support to IS Coordinators that utilize scripting to aid in
network and software management. The IT Department supports all County
Web sites (Tourism, Museum and Corporate). Business Analyst / Programmer
uses programming skills to modify existing COTS software and create software
if needed. Skills required include:
• Knowledge of Oracle Content Server (Stellent) development techniques
including Idoc Script and component architecture, basic Java
development
• Intermediate to advanced experience with ColdFusion 8 or later
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• Familiar with XHTML, CSS, Javascript, and AJAX web technologies
• Experience with Javascript libraries such as ExtJS and Dojo would be an
asset
• Familiar with Web Accessibility Standards
• ArcSDE and ArcGIS Server programming experience
• MSSQL 2005/2008 Administration and T-SQL skills
• IIS7 (and below) Web Server Administration
• Basic Microsoft .NET skills
Provide support to departmental project leads to assist in the development and
maintenance of systems, including in-house and third party software systems,
using various tools and languages, file servers and/or related equipment.
Provide mentoring and support to the GIS Specialist and Admin / Web
Coordinator.
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Information Technology
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