2006 Corporate Responsibility Report - Royal and Sun Alliance
2006 Corporate Responsibility Report - Royal and Sun Alliance
2006 Corporate Responsibility Report - Royal and Sun Alliance
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<strong>Royal</strong> & <strong>Sun</strong><strong>Alliance</strong><br />
<strong>Corporate</strong> <strong>Responsibility</strong> <strong>Report</strong> <strong>2006</strong> 25<br />
Targets & Objectives<br />
<strong>2006</strong> Targets <strong>and</strong> Objectives Progress 2007 Targets <strong>and</strong> Objectives<br />
General<br />
1. Continue to embed Business<br />
Principles across the Group<br />
Commitment to Community &<br />
Environment has been<br />
strengthened in line with<br />
environmental targets.<br />
ONGOING<br />
Business principles translated<br />
into Arabic, Portugese <strong>and</strong><br />
Spanish.<br />
Translate into further local languages<br />
Sign up to UN Global Compact<br />
Marketplace<br />
1. Maintain high levels of service<br />
in relation to claims <strong>and</strong><br />
complaints h<strong>and</strong>ling<br />
Ongoing programme<br />
(See Marketplace)<br />
ONGOING<br />
2. Continue to engage in the wider<br />
debate on the future of flood<br />
risk in the UK<br />
Awareness raising event at<br />
House of Commons<br />
(See Environment)<br />
ONGOING<br />
3. Look to identify further<br />
opportunities for innovative<br />
products that provide added<br />
corporate responsibility<br />
benefits<br />
Wide range of products<br />
introduced during <strong>2006</strong><br />
(See Marketplace)<br />
ONGOING<br />
Workplace<br />
1. Continue to align reward with<br />
personal performance to reach<br />
target of 90% by end of <strong>2006</strong><br />
Achieved 90%<br />
Review responsible procurement practices<br />
Maintain 90%<br />
2. Improve survey result on:<br />
- Rate the extent to which you are<br />
kept informed about matters<br />
that affect you <strong>and</strong> your job<br />
- Rate the extent to which you<br />
receive recognition when you<br />
do a good job<br />
Achieved (Up 4%)<br />
Achieved (Up 4%)<br />
Improve survey result on:<br />
- Rate the extent to which you receive<br />
recognition when you do a good job<br />
- Would you recommend the company’s<br />
products <strong>and</strong> services to friends <strong>and</strong><br />
families<br />
- Rate the overall st<strong>and</strong>ard of internal<br />
communication in the country or<br />
business where you work<br />
3. Rollout of Fast Track, EDP <strong>and</strong><br />
Coaching Skills<br />
All continued (See workplace)<br />
ONGOING<br />
4. Continue to embed strong<br />
performance management<br />
practices across the Group<br />
Continued (See workplace)<br />
Improve survey result on:<br />
- Ensuring employees are comfortable<br />
with the quality <strong>and</strong> volume of their goals,<br />
- Making time for consistent one-to-one’s,<br />
- More coaching,<br />
- Broadening the scope of 360 degree<br />
feedback <strong>and</strong> appraisals.
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