Senior Case Manager Reports to: Director of Case Management ...

Job Description
2004063
Position Title:
Reports to:
Senior Case Manager
Director of Case Management Services
Department: Community Outreach Office: Catholic Center
Status:
Summary:
Full Time (Exempt)
Assist Department Director in administrative program management
including casework supervision for Catholic Center staff. Handle caseload
to provide direct care management services through advocacy, information
and referral, crisis intervention services and case management. .
Duties and Responsibilities:
1. Provides day-to-day general casework supervision to department staff. Acts
as resource to staff members for guidance in handling difficult or complex
cases.
2. Assists program director supervisor with administrative tasks related to
program management.
3. Provides crisis intervention to individuals and families facing emergencies
related to basic needs such as food, shelter, medical needs, and any other
concrete need as presented by the client.
4. Conducts thorough needs assessment and develops a service plan to address
identified concrete needs, and follows up with referrals to other CCCS
programs or outside resources as deemed appropriate.
5. Maintains current and accurate documentation of services provided to clients
via the Outcomes Database. Assists/trains staff members in completing
accurate case records and monitors use of the Outcomes system for quality
assurance purposes.
6. Processes emergency assistance requests by obtaining supporting program
and fiscal documentation.
7. Attends Agency’s in-service training and unit meetings as well as any other
agency-related activities.
8. Develops contacts in the community for referral purposes.

9. Develops and maintains good communication with other programs and
departments within the organization to facilitate inter-agency referrals.
10. Other duties as assigned.
Supervisory Responsibilities:
Qualifications
Education and/or experience required:
Yes No How many people
1. MSW or MA in Human Services with minimum three years experience in
the social services field. Bilingual, Spanish-English preferred.
Skills, Licenses, and/or competencies required:
2. Excellent interpersonal skills, knowledge of social service delivery systems,
knowledge of resources available in NYC, good organizational, timemanagement
and communication skills.