1. How do I get a parent portal account? - Kendall Central School

Parent Portal Frequently Asked Questions:
1. How do I get a parent portal account?
You can access and print the parent portal application form from the Parent Portal
link on the KCS home page
(http://www.kendallschools.org/schooltoolparentportal.html). To print the
application, select the Parent Access form. This form can be opened and printed
through Adobe Acrobat Reader.
If your computer does not have Adobe Acrobat Reader, you can download Adobe
Acrobat Reader for free from http://get.adobe.com/reader/
Please return the completed form to the Jr/Sr High School Counseling office or the
Kendall Elementary office, depending on where your child is attending school.
2. I not received my parent portal password.
The parent portal password is generally issued when your parent portal account is
created. However, you can also issue yourself a new or replacement password by
following the directions below:
• On the Kendall Schooltool Page -
http://schooltool.kendallschools.org/schooltoolweb/ enter your email
address in the username box, then select the blue login button.
• The words “New User or Forgot Your Password” should appear in blue.
• Select these blue words. They will take you to a new page where you will
enter your email address.
• Once you submit your email address, you will be emailed your password to
enter the parent portal.
• You will then be able to login to the Parent Portal by using the password sent
to you.
3. I cannot login to the parent portal.
If you know your password, and have completed several login attempts without
success, you have likely locked yourself out of your account. Please send an email to
shardenbrook@kendallschools.org to request an unlock to your account.

Please also follow the directions below to make sure you are logging into your
account properly:
• Make sure you have a valid email address.
• Submit the Parent Access Form, located on the Kendall CSD website at
http://www.kendallschools.org/schooltoolparentportal.html. This should be mailed
to the High School Counseling Office or the Elementary office for processing.
• Wait one week to allow for account setup.
• You will receive an email from Schooltool with your initial password.
• Return to the Kendall CSD website at http://www.kendallschools.org/.
• At the bottom of the page is the Schooltool icon . Depress this icon.
• At the top of the page, please enter your email address that Kendall has on file for
you.
• Return to your email from Schooltool. The password sent to you will contain a
number of odd characters. Do not try to retype it.
• Using your mouse, highlight the entire password.
• While over the password, press your right mouse button. An option to copy should
be listed. Please select copy. (It should hold your password in memory).
• Go back to the Schooltool Parent portal login page.
• Click in the password box. Press your right mouse button. You should see an option
to paste.
• Select paste.
• Depress the blue Login button.
• You should now be in the parent portal.
• Select the Account tab. This manages your password.
• Press your right mouse button and paste your current password into the Old
Password box.
• Enter a new password into the two boxes provided. Keep in mind that your
password needs to have a capital, character and a numeral in it.
• Click on the change password icon.
• Nothing appears to have changed, but once you click on change password, your new
password is saved.
• Now select the Students tab.
• Next to your child’s name is a blue triangle.
• Select the triangle to see your child’s information.
4. I am logged into the parent portal but I am not seeing any information about my
child.

• Once inside the parent portal, you will see the tabs titled Student, Campus,
Account, Messages.
• Make sure you have selected the Student tab.
• Next, click on the blue triangle next to your child’s name.
• This should take you into the information pertaining to your child.
• The Contacts tab identifies the contact information KCS has for your child.
• The Schedule tab identifies the daily schedule for your child.
• The Attendance tab identifies the attendance record for your child.
• The Discipline tab identifies any disciplinary issues your child has been involved
in.
• The Grades tab identifies marking period, progress report, and final grades for
the quarter and school year .
• The Assessments tab identifies New York State Assessment scores for the
current school year.
• The Assignments tab refers to the Jr/Sr High Grade book. This tab is helpful in
identifying missed assignments and monitoring course progress.