Guidelines on Call Centre Training Institute - BTRC

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ABBREVIATIONS 1. MoPT Ministry of Posts & Telecommunication 2. BTRC Bangladesh Telecommunication Regulatory Commission 3. CC Call Center 4. HCC Hosted Call Center 5. HCCSP Hosted Call Center Service Provider 6. CCTI Call Center Training Institute 7. TIAC Training Institute Accreditation Committee 2
What is CCTI ? Call Center Training Institute, where Call Center Agent(s) and related personnel will be trained to operate as agent/operator for any call center. These institutes will operate commercially for imparting call center related training. Who will accredit CCTI ? The CCTIs should be accredited by Training Institute Accrediting Committee (TIAC). The details regarding TIAC is given at Annex – A. Objectives of this guideline The goals of this Guideline are: To promote the accreditation for the Call Center Training Institutes To put a framework for the training courses, faculty, and others. To monitor the infrastructure and technical availabilities of the CCTIs To ensure the quality of the training provided by the CCTIs 3
Page 1: GUIDELINES ON Call Center Training
Page 5 and 6: Annexure - A Vision Training Instit
Page 7 and 8: 13. TIAC should confirm the followi
Page 9 and 10: Annexure - B Monogram : This monogr
Page 11 and 12: Overview In the Call Center trainin
Page 13 and 14: another pre-requisite to effective
Page 15 and 16: Evaluate the performance 1. Define
Page 17 and 18: Annexure - E Infrastructure & Facil
Page 19: 3. Do the Applicant/any Share Holde

Guidelines on Call Centre Training Institute - BTRC

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