Guidelines on Call Centre Training Institute - BTRC

c. Encouraging and impressive mode of speech delivery
d. Strong command on linguistic accent and capability to convey clear
differentiation among several regional accents and dialects.
e. Ability to handle objections and queries with patience and competence
f. Having impressive facial expression and eye contact with the audience
g. Familiarity with call center equipment and tele-communication
h. Good record of punctuality and time management
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