GlobalWorkplaceReport_2013

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To win customers — and a bigger share of the marketplace — companies must first win the hearts and minds of their employees. If you are a business leader serious about implementing proven engagement strategies for growth at your organization, contact Stephanie Holgado at +1-202-715-3101 or Stephanie_Holgado@gallup.com. Copyright and Trademark Standards This document contains proprietary research, copyrighted materials, and literary property of Gallup, Inc. It is for your guidance only and is not to be copied, quoted, published, or divulged to others. All of Gallup, Inc.’s content, unless otherwise noted, is protected by copyright © <strong>2013</strong>. All rights reserved. This document is of great value to Gallup, Inc. Accordingly, international and domestic laws and penalties guaranteeing patent, copyright, trademark, and trade secret protection safeguard the ideas, concepts, and recommendations related within this document. No changes may be made to this document without the express written permission of Gallup, Inc. Gallup ® , Q 12® , Clifton StrengthsFinder ® , StrengthsFinder ® , Engagement Creation Index, HumanSigma ® , Gallup Panel, Gallup-Healthways Well-Being Index®, Business Impact Analysis, and CE 11® are trademarks of Gallup, Inc. All rights reserved. All other trademarks and copyrights are the property of their respective owners. The Q 12 items are protected by copyright of Gallup, Inc., 1993-1998. All rights reserved.
About This Report The State of the Global Workplace: Employee Engagement Insights for Business Leaders Worldwide report highlights findings from Gallup’s ongoing study of workplaces in more than 140 countries from 2011 through 2012. This is a continuation of Gallup’s previous report on employee engagement worldwide, which covered data from 2009 through 2010. This latest report provides insights into what leaders can do to improve employee engagement and performance in their companies. It includes regional analyses of employee engagement data, country-level insights from Gallup consultants around the globe, a look at the impact of engagement on organizational and individual performance, and information about how companies can accelerate employee engagement.
Page 1: State of the Global Workplace Emplo
Page 5 and 6: supervisor takes a real interest in
Page 7 and 8: 38 49 54 Three Ways to Accelerate E
Page 9 and 10: State of the Global Workplace Emplo
Page 11 and 12: State of the Global Workplace Emplo
Page 13 and 14: Worldwide, only 13% of Employees Ar
Page 15 and 16: Raise the Bar on Employee Engagemen
Page 17 and 18: 01 I know what is expected of me at
Page 19 and 20: Gallup Employee Engagement Categori
Page 21 and 22: The Power of Engagement Leaders oft
Page 23 and 24: The 2012 meta-analysis once again v
Page 25 and 26: What the World Wants Is a Good Job
Page 27 and 28: Worldwide in 2012, 31% of employees
Page 29 and 30: Gallup finds this new measure of em
Page 31 and 32: EMERGING MARKETS Need Engaged Emplo
Page 33 and 34: More Than One-Third of India’s Ac
Page 35 and 36: In the city or area where you live,
Page 37 and 38: Engagement Low Across Education Lev
Page 39 and 40: Workplace conditions are also impor
Page 41 and 42: Select the Right People Though many
Page 43 and 44: DEVELOP EMPLOYEES’ STRENGTHS Gall
Page 45 and 46: Employees who feel engaged at work
Page 47 and 48: Enhance Employees’ Well-Being Fro
Page 49 and 50: The highest-performing managers fin
Page 51 and 52: Linking Employee Engagement to Cust
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Building Brand Ambassadors The noti
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8. Make sure that every employee un
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Gallup’s extensive studies and an
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Engaged Not engaged Actively diseng
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Regional Highlight: South Africa En
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Regional Highlight: United Arab Emi
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Regional Highlight: South Korea Sou
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Regional Highlight: India Improving
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Region Southeast Asia Countries inc
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Four in 10 engaged employees in Sou
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valuable, and prone to poaching. Or
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Regional Highlight: Australia Austr
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Region United States and Canada Cou
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Almost All Engaged Employees in the
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Region Latin America Countries incl
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Employee Engagement More Strongly A
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Region Western Europe Countries inc
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Engaged, Actively Disengaged Worker
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Regional Highlight: United Kingdom
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Regional Highlight: Russia Russia
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Region Central and Eastern Europe C
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Engaged Employees Most Likely to Re
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Engagement Around the World: Summin
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What the Best Do Differently It bea
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APPENDIX: METHODOLOGY NOTES AND REF
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GALLUP DAILY TRACKING The methodolo
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Thriving Struggling Suffering Qatar
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See “Think Your Bank Is Different
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