Technical Support System Integration - ScanSource

What it monitors:
+ Disk space limited
+ Processor utilization exceeds threshold
+ Critical Windows services not running
+ Dirty restarts
+ IP address change
+ Custom backup location not updated
ScanSource VirtualTechnician can also monitor
POS application-specific issues such as:
+ Credit card batch settlement
+ Polling or data transfer errors
+ End of day process failure or errors
+ Gift card synchronization errors
+ Any application-specific processes that cause numerous support calls
For additional information contact us at ssvt@scansource.com
or 800.944.2439, ext.7788.
Technical Knowledge Portal
The Technical Knowledge Portal is your one source for AIDC and POS information.
The categorized search engine provides access to industry information for a wide
variety of sources, including our technical experts. Instead of sorting through the
websites of 50 or more manufacturers to find answers about products and programs,
you can use our engine to locate information of any type about any technology offered
by ScanSource. Just type in your query and you’re on your way.