ingledene guest house terms and conditions - Bournemouth
ingledene guest house terms and conditions - Bournemouth
ingledene guest house terms and conditions - Bournemouth
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INGLEDENE GUEST HOUSE TERMS AND CONDITIONS<br />
BOOKING TERMS<br />
These booking <strong>terms</strong> apply to Ingledene Guest House, our officers, employees <strong>and</strong> agents<br />
<strong>and</strong> the person or legal entity making the booking or to whom we supply services in<br />
respect of the booking. These booking <strong>terms</strong> are governed by English law <strong>and</strong> apply to all<br />
bookings, except where we agree in writing other <strong>terms</strong>. By making a booking, you are<br />
deemed to accept these booking <strong>terms</strong>.<br />
BOOKINGS<br />
Bookings are made, <strong>and</strong> a contract between you <strong>and</strong> us comes into effect when we accept<br />
a reservation from you. We will accept a reservation when we have confirmed your<br />
reservation <strong>and</strong> received full payment of the total price quoted from you. You must be able<br />
to enter into a legally binding contract <strong>and</strong> be over 18yrs to make a booking. Bookings<br />
must be paid for using an acceptable <strong>and</strong> valid credit or debit card.<br />
When a booking is confirmed, a reservation number is given. This number must be<br />
retained for access to the booking details if cancellation or amendment is necessary.<br />
- Group Bookings: Bookings of two, or more than two rooms are considered a group<br />
booking <strong>and</strong> must be authorised by the hotel first. Group bookings will require a £20 cash<br />
deposit payable on arrival. Individual bookings will require a £10 cash deposit payable on<br />
arrival.<br />
PAYMENTS<br />
AMEX Payments will require a 10% surcharge. We do not accept cash or payments made<br />
by a third party.Full payment must be made prior to arrival <strong>and</strong> any outst<strong>and</strong>ing balance<br />
will be collected automatically 12-72 hours prior to arrival. All bookings that involve more<br />
than two rooms must be fully paid two weeks in advance.<br />
CHECK-IN PROCEDURE<br />
On arrival <strong>guest</strong>s are required to present a copy of their booking email together with any<br />
credit or debit card used to place the booking. This credit or debit card will also be used as<br />
a bond, which you must agree to, for security on the room in the event of any damage.<br />
Guests outside the European Union should also be prepared to present their passport.<br />
- Late Arrivals: We would appreciate a call to indicate your arrival time if arriving after 6pm.<br />
Arrivals after 10pm will incur a surcharge.<br />
PRICES<br />
All published rates include VAT where applicable (<strong>and</strong> local taxes) at the current rate.<br />
Rates are per room per night. If you have selected supplements they will be added to the<br />
total price of the booking. Rates do not include other costs you may choose to incur during<br />
your stay (unless otherwise stated). Rates quoted are correct only for the specific number<br />
of <strong>guest</strong>s, nights <strong>and</strong> dates shown. Should you change the number of <strong>guest</strong>s, dates or<br />
room nights, then the rates are subject to change.
AVAILABILITY<br />
In the rare case that due to unforeseen circumstances we cannot deliver your requested<br />
accommodation, you will be offered alternate accommodation or a full refund.<br />
ARRIVAL AND DEPARTURE<br />
Check-in is from 14:00 to 22:00 (GMT). Check-in times outside of those specified must be<br />
confirmed with us prior to arrival. Check-out is at 11:00 (GMT). Prior to departure, it is the<br />
responsibility of the <strong>guest</strong> to coordinate a checkout with one of the <strong>guest</strong> <strong>house</strong> staff. This<br />
involves settling outst<strong>and</strong>ing bills, h<strong>and</strong>ing back room <strong>and</strong> <strong>house</strong> keys <strong>and</strong> reporting any<br />
damage to the room.<br />
CONDITIONS OF STAY<br />
We have some st<strong>and</strong>ard rules that are designed to ensure that we comply with regulations<br />
relating to matters such as fire, health <strong>and</strong> safety, <strong>and</strong> to enhance the comfort <strong>and</strong> wellbeing of<br />
our <strong>guest</strong>s. If you would like to check our <strong>conditions</strong> of stay please contact us.<br />
Some of the rules include:<br />
* Smoking is not permitted in the <strong>guest</strong> <strong>house</strong>, including on the balconies or out the window.<br />
* For fire <strong>and</strong> health <strong>and</strong> safety reasons, leaving children under the age of 16 unaccompanied in<br />
the <strong>guest</strong> <strong>house</strong> or <strong>guest</strong> <strong>house</strong> bedroom is not permitted under any circumstances whatsoever.<br />
* The <strong>guest</strong> <strong>house</strong> has a no noise policy after 11pm <strong>and</strong> before 8am. Although the <strong>guest</strong> <strong>house</strong><br />
does not have a curfew, it is not permitted to bring back uninvited <strong>guest</strong>s or to party in the rooms<br />
in a way that is likely to disturb other <strong>guest</strong>s after 11pm <strong>and</strong> before 8am.<br />
We reserve the right to terminate your booking immediately without being liable for any refund or<br />
compensation where you engage in unacceptable behaviour that causes a disturbance or<br />
nuisance to other <strong>guest</strong>s.<br />
LIABILITY<br />
Other than for death or personal injury caused by our negligence or misrepresentation, our total<br />
liability to you is limited to the price of the booking <strong>and</strong> to the fullest extent permitted by law all<br />
warranties are excluded <strong>and</strong> in no circumstances will we be responsible for any indirect or<br />
special damages. We will not be liable for failure to perform to the extent that the failure is<br />
caused by any factor beyond our reasonable control. The <strong>guest</strong> <strong>house</strong> also refers to <strong>and</strong> relies<br />
upon The Hotel Proprietors Act 1956. The <strong>guest</strong> <strong>house</strong> does not accept responsibility for loss of<br />
or damage to motor cars or other vehicles of any kind, or any property lost in them; or horses or<br />
other live animals including pets. In particular, <strong>guest</strong>s park outside the <strong>guest</strong> <strong>house</strong> at their own<br />
risk <strong>and</strong> are bound by the <strong>terms</strong> <strong>and</strong> <strong>conditions</strong> of their own motor car insurance policy <strong>and</strong> not<br />
the <strong>guest</strong> <strong>house</strong>s insurance policy.<br />
DAMAGE<br />
You are responsible for any damage or loss caused to us or our property by your act, omission,<br />
default or neglect <strong>and</strong> you agree to indemnify us <strong>and</strong> to pay us on dem<strong>and</strong> the amount<br />
reasonably required to make good or remedy any such damage or loss. Examples of charges<br />
made include: (a) Smoking in room; defumigation of room £100 (b) Failure to return keys;<br />
replace locks <strong>and</strong> keys £150 (c) Removal of Towels; £10 (d) Broken equipment such as TV,<br />
Fridge, shower or WC; £200 (e) Damaged linen; £50 (f) Tampering with fire alarm equipment<br />
such as smoke detectors or fire extinguishers £100
DATA PROTECTION<br />
We may process the information you provide to us for the purposes notified by us to the<br />
Information Commissioner. By making a booking, you consent to this processing of<br />
information- All <strong>guest</strong>s located at Mayfield Hotel will need to check in at Ingledene<br />
Reception to get keys.<br />
ADDRESS<br />
Ingledene Guest House,<br />
18-20 Gardens View,<br />
Derby Road,<br />
Knyveton Gardens,<br />
East Cliff<br />
<strong>Bournemouth</strong><br />
BH1 3QA<br />
Tel 0044-1202-291914<br />
Fax 0044-7005-810914<br />
http://www.<strong>ingledene</strong><strong>house</strong>.co.uk<br />
Terms <strong>and</strong> <strong>conditions</strong> of stay:<br />
http://www.<strong>ingledene</strong><strong>house</strong>.co.uk/refund.htm