ingledene guest house terms and conditions - Bournemouth

INGLEDENE GUEST HOUSE TERMS AND CONDITIONS
BOOKING TERMS
These booking terms apply to Ingledene Guest House, our officers, employees and agents
and the person or legal entity making the booking or to whom we supply services in
respect of the booking. These booking terms are governed by English law and apply to all
bookings, except where we agree in writing other terms. By making a booking, you are
deemed to accept these booking terms.
BOOKINGS
Bookings are made, and a contract between you and us comes into effect when we accept
a reservation from you. We will accept a reservation when we have confirmed your
reservation and received full payment of the total price quoted from you. You must be able
to enter into a legally binding contract and be over 18yrs to make a booking. Bookings
must be paid for using an acceptable and valid credit or debit card.
When a booking is confirmed, a reservation number is given. This number must be
retained for access to the booking details if cancellation or amendment is necessary.
- Group Bookings: Bookings of two, or more than two rooms are considered a group
booking and must be authorised by the hotel first. Group bookings will require a £20 cash
deposit payable on arrival. Individual bookings will require a £10 cash deposit payable on
arrival.
PAYMENTS
AMEX Payments will require a 10% surcharge. We do not accept cash or payments made
by a third party.Full payment must be made prior to arrival and any outstanding balance
will be collected automatically 12-72 hours prior to arrival. All bookings that involve more
than two rooms must be fully paid two weeks in advance.
CHECK-IN PROCEDURE
On arrival guests are required to present a copy of their booking email together with any
credit or debit card used to place the booking. This credit or debit card will also be used as
a bond, which you must agree to, for security on the room in the event of any damage.
Guests outside the European Union should also be prepared to present their passport.
- Late Arrivals: We would appreciate a call to indicate your arrival time if arriving after 6pm.
Arrivals after 10pm will incur a surcharge.
PRICES
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per room per night. If you have selected supplements they will be added to the
total price of the booking. Rates do not include other costs you may choose to incur during
your stay (unless otherwise stated). Rates quoted are correct only for the specific number
of guests, nights and dates shown. Should you change the number of guests, dates or
room nights, then the rates are subject to change.

AVAILABILITY
In the rare case that due to unforeseen circumstances we cannot deliver your requested
accommodation, you will be offered alternate accommodation or a full refund.
ARRIVAL AND DEPARTURE
Check-in is from 14:00 to 22:00 (GMT). Check-in times outside of those specified must be
confirmed with us prior to arrival. Check-out is at 11:00 (GMT). Prior to departure, it is the
responsibility of the guest to coordinate a checkout with one of the guest house staff. This
involves settling outstanding bills, handing back room and house keys and reporting any
damage to the room.
CONDITIONS OF STAY
We have some standard rules that are designed to ensure that we comply with regulations
relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of
our guests. If you would like to check our conditions of stay please contact us.
Some of the rules include:
* Smoking is not permitted in the guest house, including on the balconies or out the window.
* For fire and health and safety reasons, leaving children under the age of 16 unaccompanied in
the guest house or guest house bedroom is not permitted under any circumstances whatsoever.
* The guest house has a no noise policy after 11pm and before 8am. Although the guest house
does not have a curfew, it is not permitted to bring back uninvited guests or to party in the rooms
in a way that is likely to disturb other guests after 11pm and before 8am.
We reserve the right to terminate your booking immediately without being liable for any refund or
compensation where you engage in unacceptable behaviour that causes a disturbance or
nuisance to other guests.
LIABILITY
Other than for death or personal injury caused by our negligence or misrepresentation, our total
liability to you is limited to the price of the booking and to the fullest extent permitted by law all
warranties are excluded and in no circumstances will we be responsible for any indirect or
special damages. We will not be liable for failure to perform to the extent that the failure is
caused by any factor beyond our reasonable control. The guest house also refers to and relies
upon The Hotel Proprietors Act 1956. The guest house does not accept responsibility for loss of
or damage to motor cars or other vehicles of any kind, or any property lost in them; or horses or
other live animals including pets. In particular, guests park outside the guest house at their own
risk and are bound by the terms and conditions of their own motor car insurance policy and not
the guest houses insurance policy.
DAMAGE
You are responsible for any damage or loss caused to us or our property by your act, omission,
default or neglect and you agree to indemnify us and to pay us on demand the amount
reasonably required to make good or remedy any such damage or loss. Examples of charges
made include: (a) Smoking in room; defumigation of room £100 (b) Failure to return keys;
replace locks and keys £150 (c) Removal of Towels; £10 (d) Broken equipment such as TV,
Fridge, shower or WC; £200 (e) Damaged linen; £50 (f) Tampering with fire alarm equipment
such as smoke detectors or fire extinguishers £100

DATA PROTECTION
We may process the information you provide to us for the purposes notified by us to the
Information Commissioner. By making a booking, you consent to this processing of
information- All guests located at Mayfield Hotel will need to check in at Ingledene
Reception to get keys.
ADDRESS
Ingledene Guest House,
18-20 Gardens View,
Derby Road,
Knyveton Gardens,
East Cliff
Bournemouth
BH1 3QA
Tel 0044-1202-291914
Fax 0044-7005-810914
http://www.ingledenehouse.co.uk
Terms and conditions of stay:
http://www.ingledenehouse.co.uk/refund.htm