Primary Health Care - JOHN J. HADDAD, Ph.D.

Contents
vii
10.3 The electronic patient record: a road map for seamless
care?, 258
10.4 The end of an era?, 263
11 Quality, 273
11.1 Defining and measuring quality, 274
11.2 A rational biomedical perspective: evidence-based targets,
planned change and criterion-based audit, 279
11.3 A narrative perspective: significant event audit, 282
11.4 A social learning perspective: peer review groups and
quality circles, 287
11.5 A phenomenological perspective: the patient as mystery
shopper, 290
11.6 A sociological perspective: Quality Team Development as
organisational sensemaking, 293
Index, 305