Courier May 2013 - myroyalmail

2 May 2013
Moya
Greene
My View
working
toge ther
As we look forward to this new fiscal
year, as in my past three years we
have much to do. However, I know now
we are well-positioned to make strong
progress as long as we continue to
work together.
Working together
As I said in last month’s column, when we
work together with our unions, we achieve
a lot.
We have held detailed discussions with
the CWU on a range of issues, including pay.
I’m committed to these talks and am keen to
progress the discussion on pay quickly.
In a recent Joint Statement with the CWU,
we announced our commitment to getting
outstanding transformation changes and payments
introduced.
Doing what is right
Doing right for the business is the best way
to make sure we can continue to offer good
quality jobs at Royal Mail. We can’t afford to
do anything that could disrupt our progress,
seriously damage our brand or disrespect
our customers.
Our competitors would happily take the
profitable parts of our business if they could.
Industrial action at Royal Mail could give
them that opportunity.
As you know, Access/DSA mail used to be
loss-making for us. Not any more. In 2011/12,
we made £80 million profit from Access/DSA
mail after modernisation and before exceptional
costs. It accounts for almost one in two
of all the addressed letters we handle.
We achieved this positive change through
working with the CWU. Let’s not take rash
action that will pull the rug from under our
feet.
All of our customers’ mail is important to
us. We must treat every single piece – whether
it’s an envelope, direct marketing mail or
a parcel – with the respect it deserves. If we
don’t deliver Access/DSA mail, our customers
may look for alternatives, including email.
We are disappointed that the CWU is asking
for support for their proposed boycott of
Access/DSA mail. Any such boycott could
have a major impact on our business, our
relationships with customers, support from
our regulator and security of employment at
Royal Mail.
Direct delivery
It was good news for us when, in March,
Ofcom said that its primary duty is to secure
the universal postal service. Our regulator
said that it has powers to intervene if it considers
that direct delivery competition threatens
the sustainability of the USO.
We know that direct delivery competition,
while not a problem at this moment, could
become so. That is why we have been very
active in asking Ofcom how it would intervene
in the event that competition threatened
the Universal Service.
We will continue to be vigilant in this area.
I will keep you updated.
All of our
customers’ mail is
important to us. We must
treat every single piece –
whether it’s an envelope,
direct marketing mail or a
parcel – with the respect
it deserves.
Delivering good
service... doing right
for the business is the
best way to make sure
we continue to offer
good quality jobs
Securing a sustainable future
We need ongoing access to external capital
to keep making progress.
Businesses like British Airways and BT
have grown and prospered since getting ongoing
access to external capital.
We operate in a competitive market. We’re
recognised as being among the best, but others
are constantly looking to be better than
us. We can’t afford to stand still or go backwards.
We must treasure every customer. We
need to invest so that we’re not left behind.
Working together, we can deliver a better
future.
email
courier@abcomm.co.uk
MOYA ON DELIVERING…
FOR OUR PEOPLE
Transforming our business through
our modernisation programme is crucial
to ensuring our future success.
We are near the end of our delivery
programme and our mail centre
rationalisation programme.
Every postman and women who has
seen changes to their working day has
been rewarded for making the change.
In a recent Joint Statement with the
CWU we announced our commitment
to getting outstanding changes and
payments introduced.
Payments, linked to modernising the
business, are made to colleagues as soon
as possible.
We know that all this change has been
hard and difficult for our people. The role that
colleagues have played has made us a much
more efficient and productive company.
FOR OUR CUSTOMERS
By the end of this year, every delivery
postman and woman
will have access to a
PDA (see page 7). This
is a great step forward
in our journey towards
becoming more of a
parcels business.
Customers expect to
sign for items
electronically these days, and it also
makes tracking more accurate, something
we know our customers want.
IN THE COMMUNITY
Our Chairman’s Awards for Excellence
are always a fantastic opportunity to
recognise colleagues who have done
something really special. This year’s final
on 7 June will be no exception. There are
some phenomenal stories behind the
nominations, from colleagues who have
rescued families from burning buildings,
to people who’ve raised thousands for
charity or spend hours of their own time
to help out in their communities. You’ll
meet the finalists on the centre spread this
month, and look out for the results in a
future issue.
get in touch with moya
Moya is keen to hear from you
through the Just Say It channel.
Moya will reply to all who take
part. To get in touch, email
Justsayit@royalmail.com or write
to Just Say It, Freepost
MEET THE TEAM
AB editor: Lisa Mobley
Email: courier@abcomm.co.uk
Deputy editor: Jo Gurman
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